# TherapyNotes Reviews **Vendor:** TherapyNotes **Category:** [Mental Health Software](https://www.g2.com/categories/mental-health) **Average Rating:** 4.4/5.0 **Total Reviews:** 98 ## About TherapyNotes TherapyNotes™ is the most trusted online practice management and EHR software for behavioral health practices of all sizes. With over 60,000 users, we're considered the largest platform for mental health professionals, offering the most intuitive software and best customer support in the industry. Our streamlined scheduling, notes, billing, and a custom client portal — plus unlimited support and superior security — can help optimize how you manage your practice, letting you focus less on administrative tasks and more on your clients' needs. We offer: • Streamlined scheduling and a personal to-do list that automatically generates tasks based on past activity • Powerful form-based notes, designed specifically for behavioral health • Electronic insurance claims, ERA payment posting, and credit card processing • HIPAA compliancy, keeping your data encrypted, secured, and backed up regularly To learn more about TherapyNotes™, visit TherapyNotes.com, and receive your first month completely free. ## TherapyNotes Pros & Cons **What users like:** - Users value the **exceptional customer support** from TherapyNotes, highlighting its responsiveness and genuine assistance for clinicians. (2 reviews) - Users value the **customizable note templates** in TherapyNotes, allowing for personalized interventions that enhance their practice. (2 reviews) - Users find the **ease of use** in TherapyNotes excellent, with intuitive navigation and customizable templates enhancing their experience. (2 reviews) - Users appreciate the **intuitive and user-friendly system** of TherapyNotes, enhancing their overall experience and satisfaction. (1 reviews) - Users appreciate the **intuitive and supportive document management** of TherapyNotes, enhancing their practice with ease and responsiveness. (1 reviews) - Helpful (1 reviews) - Navigation Ease (1 reviews) - Note-taking (1 reviews) - Reporting (1 reviews) - Templates (1 reviews) **What users dislike:** - Users express frustration with **update issues** that complicate workflows and unresponsive customer service in TherapyNotes. (2 reviews) - Users express frustration with **poor account management** , citing unresponsive support and unfulfilled promises regarding pricing. (1 reviews) - Users report significant **billing issues** with TherapyNotes, including price increases and unresponsive customer service. (1 reviews) - Users face **data management issues** as they must export reports instead of directly manipulating the data within TherapyNotes. (1 reviews) - Users highlight that TherapyNotes is quite **expensive** and often raise prices despite previous promises. (1 reviews) - Inadequate Reporting (1 reviews) - Limited Features (1 reviews) - Limited Functionality (1 reviews) - Users experience significant **notification issues** , leading to frustration and lack of support from TherapyNotes' customer service. (1 reviews) - Payment Issues (1 reviews) ## TherapyNotes Reviews ### 1. Essential for Clinic Workflow, but Pricey **Rating:** 4.0/5.0 stars **Reviewed by:** Phil S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about TherapyNotes?** I really find TherapyNotes valuable because of its record-keeping capability and simple case notes feature. Additionally, its connection to claims processing is critical for our clinic's workflow, particularly for our 30 therapists and 7 staff. I also appreciated that the initial setup was easy. **What do you dislike about TherapyNotes?** The cost has increased significantly. I would like there to be an incorporation with Therapro.Ai. **What problems is TherapyNotes solving and how is that benefiting you?** I use TherapyNotes for electronic health medical record storage and creation. It simplifies record keeping, casenotes, and connects to claims processing, which is critical for our clinics' workflow. ### 2. One of the best EHR systems out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie B. | CEO/Provider, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2025 **What do you like best about TherapyNotes?** What I appreciate most about TherapyNotes is how intuitive and user-friendly the system is. Their customer service team is exceptional—always responsive, knowledgeable, and genuinely supportive. The billing structure is easy to understand, even for those new to private practice, and the abundance of tutorials helps me stay current with new features and best practices. I also value how responsive they are to provider feedback. When I’ve suggested improvements, they’ve not only listened but sometimes rolled out updates shortly after—often accompanied by a helpful blog post. It’s clear they’re invested in supporting clinicians, and I’m truly glad to be partnered with them. **What do you dislike about TherapyNotes?** Honestly, there’s very little I dislike about TherapyNotes. If anything, I’d say that in their effort to stay current and meet the needs of a wide range of therapists, some updates can occasionally add extra steps to our workflow. One feature I would love to see improved is the messaging system. While I appreciate the ability to message clients individually, it would be incredibly helpful to have a group messaging option. This would allow practices like mine to send announcements—such as office closures or holiday reminders—to all clients at once. I’ve shared this feedback with them, and knowing how responsive they are, I’m hopeful it’s something they’ll consider. Regardless, I’m still very happy to have TherapyNotes as part of my practice. **What problems is TherapyNotes solving and how is that benefiting you?** Where do I begin? TherapyNotes has streamlined so many aspects of my practice—from billing support through ERA and EDI features to efficient scheduling and seamless clinical documentation, especially with the new AI-assisted note-writing tool. Their messaging feature is a welcome addition, and the more I can manage within a single platform, the better. What sets them apart is their forward thinking—like the upcoming ability to upload Professional Wills, which is an essential but often overlooked aspect of private practice. TherapyNotes continues to evolve in ways that truly support the real-world needs of clinicians, and that’s been a huge benefit for me. ### 3. Disappointed. **Rating:** 0.0/5.0 stars **Reviewed by:** Amy M. | Psychologist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2025 **What do you like best about TherapyNotes?** The note templates are easy to use. I like being able to customize my interventions. **What do you dislike about TherapyNotes?** Customer support is abysmal. Clients can request appointments during times that are blocked off as unavailable. I've requested updates on when this will be fixed and got no response at all until I sent multiple emails asking why they were not responding (waiting 24 hours between each message on business days to give them time to respond). They have a Facebook group that is supposed to be to ask for help, but admins arbitrarily delete comments and posts. When asked why my post was deleted, they lied and said they did not delete it. When I pushed the issue they said they have the right to delete posts and refused to discuss further. When I signed up, I chose TherapyNotes because they stated my price would not be raised. A year later they raised prices and refused to address their prior promise. If I were choosing an EHR today, I would not go with TherapyNotes due to how awful their customer service is, but it's hard to switch. I hope this review warns others to look elsewhere. **What problems is TherapyNotes solving and how is that benefiting you?** Right now they are creating more problems than they are solving. If it were simple to switch EHRs, I would. ### 4. Effortless Navigation Makes Operations a Breeze **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about TherapyNotes?** Easy to navigate, reporting capabilities are strong and can report on a number of categories including filtering by provider or payer. Customer support is also strong especially in the social communities. **What do you dislike about TherapyNotes?** You must export reports to work with rather than being able to manipulate the data **What problems is TherapyNotes solving and how is that benefiting you?** Mental health EHR that helps us schedule, serve our clients, run our practice and be able to bill and report revenue. ### 5. LOVE TherapyNotes! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about TherapyNotes?** I love TherapyNotes customer service! They are always SO helpful! I love that TN is updating their system constanlty to include new features based on feedback from users! It is easy to learn and easy to use! When you use TN all day every day, it's important that you love it and we do! I am so glad I chose TN as my EHR 2 years ago! **What do you dislike about TherapyNotes?** My only complaints are: need for secondary billing to save time, need for ROI intergrated in the system to save time, option for admins to add and remove clients for providers, and option for admins to be able to download and send records as needed! All of this would save me (as the owner) so much time! **What problems is TherapyNotes solving and how is that benefiting you?** Saves so much time billing primary claims and making sure notes and treatment plans are done timely! Also excellent for bookkeping and tracking revenue! ### 6. Great customer service. This platform meets all of my small practice needs! **Rating:** 4.5/5.0 stars **Reviewed by:** Chris S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2023 **What do you like best about TherapyNotes?** TherapyNotes allows you full customization for your client experience. They offer HIPPA compliant video software, scheduling, billing, forms- everything you could need for a private practice. Not only that, but their customer service is fast and available via e-mail or phone. **What do you dislike about TherapyNotes?** My ONLY gripe is that it does not allow other calendars to write to it- which I sent as a recommendation to the company because navigating multiple calendars is challening, especially if you receive referrals from multiple platforms/sources It DOES write to other calendars and sync's pretty quickly, so I haven't made any scheduling errors in the 2 years in business, but I'm super diligent about scheduling my appointments as soon as I receive an appointment notification from the other sources. **What problems is TherapyNotes solving and how is that benefiting you?** TherapyNotes does everything for me with the exception of insurance billing, since I am not credentialed personally- it DOES have that ability though. I literally could not run my practice without TherapyNotes. ### 7. The Reason I Chose TherapyNotes **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about TherapyNotes?** TherapyNotes has the best customer service! Each and every time I call/email they give me what I need...support! They take time to walk me through things, and send detailed follow up emails which helps so much. As a business owner I get busy with so many tasks and having those emails to refer back to is so helpful! If I could rate them a 100 I would! Keep up the great work! **What do you dislike about TherapyNotes?** I can't think of any downsides at the moment. It used to be that I couldn't customize my own documents to send to clients, but that has changed! I am so happy with their services. **What problems is TherapyNotes solving and how is that benefiting you?** At the current moment they are solving adding a new payor for me. This will allow me to bill out to the correct payor which gets me paid! ### 8. Friendly and Knowledgeable Service Every Time! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about TherapyNotes?** Therapy Support customer service is always helpful and they do the research to get the right answers. I never dread calling them and I know they are always there to help, whether to confirm that my next steps are correct or to guide me through new processes. Also, I feel that Therapy Notes Billing processes are steadily improving thanks to their team, who are always willing to listen and troubleshoot alongside billers like me. **What do you dislike about TherapyNotes?** Therapy Notes is easy to use but there are still some billing settings I would like to see put in place to make reports readily available so we can look at the big picture for specific data. Also, some of the updates have made the on-screen data clunky and hard to see because of data alignment. Even arranging the column criteria won't fix some of the issues. I would really like it if the insurance ID Card images were attached to the business's insurance field that was set up on Intake since clients often fill out the data inaccurately. The option to send practice updates or newsletter emails to individual/bulk clients would be a great addition to the system. **What problems is TherapyNotes solving and how is that benefiting you?** Therapy notes are great for combining scheduling, clinical, and billing data all in one place. The program is easy to learn and understand. Regular updates are always happening and each change makes the program more user-friendly. ### 9. A great EHR that is constantly being improved with new features and 24/7 customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2023 **What do you like best about TherapyNotes?** TherapyNotes offers a great EHR product at a competitive price. The company works hard to make improvements and is continually adding functionality by adding new features. For a sophisticated EHR system, much of it is laid out intuitively and there is a library of how-to videos and tutorials available for review. I have contacted the support staff a few times and I have always been very satisfied with how quickly I was able to have my issues resolved. What is prompting this review is that earlier today I realized that I had made some coding errors (CPT codes, modifiers, and POS codes) which were totally my fault for entering incorrectly. I ended up having a 45 minute phone conversation with customer support where they walked me through the solutions and helped me get back on track- I did not feel rushed even once, and the staff was warm, friendly and supportive. **What do you dislike about TherapyNotes?** Sometimes when TherapyNotes updates are released with new and really useful features, I feel a little like I'm experiencing the "growing pains" of the product and that I need to pivot how I have been doing things so I can take advantage of the new features. But really, is this even a complaint? I feel like TherapyNotes is consistently working to offer a top notch product for a reasonable price, and I'm glad that it is continuing to evolve. I'm very satisfied. **What problems is TherapyNotes solving and how is that benefiting you?** TherapyNotes is a convenient all-in-one practice management system that offers more features than I will ever use. It keeps my practice running smoothly and securely. The primay functions I use are the telehealth portal, the notes and documentation functions, and the financial tools for billing. ### 10. Customer service is second to none. **Rating:** 5.0/5.0 stars **Reviewed by:** Giselle S. | Emergency Psychiatric Clinician, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2023 **What do you like best about TherapyNotes?** Customer service support representatives are always eager to help, professional and knowledgeable. I have literally never had a question or problem they couldn't fix. I always receive a follow up email with a synopsis of the problem or question and the remedy to fix it. I save the responses in case the issue comes up again in the future. It's usually user error and not TherapyNotes' error I might add. Wonderful company and staff! TherapyNotes is user friendly from the start. I went from paper to electronic with ease and they were there to help every step of the way. I use TherapyNotes 6 days a week and it's always a pleasure! **What do you dislike about TherapyNotes?** I really have to stretch to think of something I dislike about TherapyNotes. Nope, can't think of anything! **What problems is TherapyNotes solving and how is that benefiting you?** TherapyNotes enables me to stay compliant with industry requirements. They are updating and adding features all the time. ### 11. TherapyNotes has my back, and is extremely user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Amelia G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2023 **What do you like best about TherapyNotes?** The interface is lovely- easy to use and integrated. I use it daily and it is key to my business. There are many features for each aspect of the business. Additionally, the support team is invariably professional, helpful, patient and kind and always solve my issue. **What do you dislike about TherapyNotes?** I don't have any complaintsbout TherapyNotes. **What problems is TherapyNotes solving and how is that benefiting you?** The most complex part of my business for me is the billing piece, specifically, billing insurers. TherapyNotes helps me to keep organized so I can get my reimbursements. ### 12. Very helpful customer services today. **Rating:** 5.0/5.0 stars **Reviewed by:** Justin N. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2023 **What do you like best about TherapyNotes?** Ease of use Customer service Price Integrated with billing **What do you dislike about TherapyNotes?** I don't think customer service should be 24/7. Just my opinion. An intake form that is more child friendly (i.e., parents complete about their child) would be nice. Child and adolescent assessment forms (i.e., Vanderbilts, SCARED, PHQ-9 Teen, etc.). **What problems is TherapyNotes solving and how is that benefiting you?** Meeting the requirements of documentation. ### 13. Always helpful and quick to respond **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa W. | Clinical Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2023 **What do you like best about TherapyNotes?** I love that everything is organized in one space for all my clients. It's easy to make updates and I always know my client's information is protected.I also really appriciate that therapy notes is user friendly. I am not a tech person, but this feels so easy to navigagte **What do you dislike about TherapyNotes?** I don't have anything that I dislike at this time **What problems is TherapyNotes solving and how is that benefiting you?** I had to add an address to the list of office where we provide services. TherapyNotes was so quick to respond to help and made the directions so simple to follow. ### 14. Fantastic Product **Rating:** 5.0/5.0 stars **Reviewed by:** David N. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2023 **What do you like best about TherapyNotes?** Therapy Notes is easy to use, powerful, and meets the needs of my practice day in and out. **What do you dislike about TherapyNotes?** I have no difficulties with Therapy Notes. **What problems is TherapyNotes solving and how is that benefiting you?** TherapyNotes is my complete EMR solution for my mental health private practice. ### 15. Amazing Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jason E. | Behavioral Health Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2023 **What do you like best about TherapyNotes?** I started my own behavioral health private practice and it was a scary endeavor. TherapyNotes took away much of my worries with their user friendly platform and AMAZING customer service! The third party vendor for credentialing, GreenPointMed is also equally incredible! **What do you dislike about TherapyNotes?** So far, I have not found anything I don't like. I struggled with the billing aspect, but they were available to walk me through it! **What problems is TherapyNotes solving and how is that benefiting you?** I just had someone (Cheyenne H) walk me through a billing question to ease my concerns that I did it correctly! ### 16. User friendly website **Rating:** 5.0/5.0 stars **Reviewed by:** Andreia S. | Registered Dietitian, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2023 **What do you like best about TherapyNotes?** I like how easy it is to navigate the website. It has made it so much easier to see clients and keep all of my documents in order. **What do you dislike about TherapyNotes?** I cannot think of anything off the top of my head. **What problems is TherapyNotes solving and how is that benefiting you?** Maintaining compliance with HIPAA, setting up sessions, keeping files in one secure place. ### 17. Customer Service is the best I have ever experienced. **Rating:** 5.0/5.0 stars **Reviewed by:** Christina P. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2023 **What do you like best about TherapyNotes?** The most helpful about using Therapy Notes is their Customer Service. First of all, they are available up to midnight! The representatives are kind, friendly, and experts at knowing the software. They always tell me they are happy to help and to call anytime. The software speaks for itself as far as all it does and can do to automate administration. **What do you dislike about TherapyNotes?** There is nothing I dislike about Therapy Notes. They are always taking suggestions and, if possible, include many client suggestions in updates to the software. **What problems is TherapyNotes solving and how is that benefiting you?** Therapy Notes solves the problem of spending too much time on daily operations. This time saves our Clinician and Administration many hours of work opposed to having to do it manually. ### 18. Amazing & Knowledgable Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2023 **What do you like best about TherapyNotes?** TherapyNotes is simply the best in customer service. TN is constantly evolving with new features and listens to their customers. Not only are they accessible by phone or email, they are friendly and always have the answer to your question. Many times the issue is customer user error, but yet they are just as eager to help you when might be part of the problem! I cannot recommend TherapyNotes enough! **What do you dislike about TherapyNotes?** Some EHRs may have attractive features, but TherapyNotes is constantly changing to provide its customers with a competitive EHR. **What problems is TherapyNotes solving and how is that benefiting you?** TherapyNotes is a 1 stop shop for my business needs. ### 19. Easy to use and works well if everyone is on board to use and update the system **Rating:** 4.0/5.0 stars **Reviewed by:** Liz C. | Care coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2022 **What do you like best about TherapyNotes?** I like that therapy notes is organized in a way that things are easy to find and input as long as you have all the necessary info to input. It's useful to keep track and scheduling **What do you dislike about TherapyNotes?** My dislike is while therapy notes has the ability to keep track and organize your clients, info and schedule, if everyone doesn't update their notes or keep up with what is needed, it's hard to get what you need in an important moment when you need specific information **What problems is TherapyNotes solving and how is that benefiting you?** Therapynotes is great to have multiple clinicians input their notes and also a great way for care coordinators to get the info that is needed and the info can be searched and looked up by anyone at any time which is useful if the assigned clinician is out of office or is busy, someone else can easily pick up without asking the client repetitive info. ### 20. Thank you Kim at TherapyNotes **Rating:** 5.0/5.0 stars **Reviewed by:** Darlene C. | LICSW, Therapist, Hypnotherapist, and Author, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2023 **What do you like best about TherapyNotes?** Love the ease of using TherapyNotes, and the customer service is terrific. **What do you dislike about TherapyNotes?** I can't think of anything right now. I hope that helps. **What problems is TherapyNotes solving and how is that benefiting you?** I cannot think of anything. Billing has come a long way in thirty years. ### 21. Good product with regular development changes **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa R. | Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2022 **What do you like best about TherapyNotes?** Writing individual notes is easy and linked directly to your schedule. The schedule can also be linked to your Google or Apple calendar, so you can view availability without having to log in to a computer. The To-Do list provides reminders of paperwork updates (treatment plans, consents, etc), so I no longer have to track that on paper. The billing system seems to work relatively well, though I use a contractor (Practice Solutions) for that so have no direct experience with the system. **What do you dislike about TherapyNotes?** Group notes are a pain - there is no way to fill in the intervention for all notes at the same time, so I have to copy and paste from Word. I would like to be able to separate my "ToDo" list into notes and admin tasks, but there is currently no way to do this. The scheduling feature can be slow to update, so after you make an appointment it takes a while to appear on the screen,. **Recommendations to others considering TherapyNotes:** Make sure TherapyNotes is compatible with all your other tools. It does not link to Spruce. **What problems is TherapyNotes solving and how is that benefiting you?** Because I bill Medicaid and Medicare, I am required to have an EMR that links to the NC HIE system. TherapyNotes can do this. It also solves the problem of having a "medical records room" for my contracted therapists - they can access their notes and calendar from anywhere. The portal is a little frustrating for clients at first, but once they get the hang of it, it is also a useful tool. ### 22. Therapy Notes **Rating:** 3.5/5.0 stars **Reviewed by:** Ashlee W. | Customer Service Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2022 **What do you like best about TherapyNotes?** With Therapy Notes, you can have everything in one place such as mail, billing, notes, client information, and so much more. I believe they have a more modern look compared to competitors. **What do you dislike about TherapyNotes?** There's not much I do not like. It's very simple and straight to the point. I haven't had any issues with sections not working. Everything is detailed and has tabs so you can easily locate. **Recommendations to others considering TherapyNotes:** Don't wait to start using this **What problems is TherapyNotes solving and how is that benefiting you?** It's helping us keep everything in one place. This helps us assist clients better and keeps the team more productive and allows them to be confident in the information that they have. ### 23. Love Therapy Notes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about TherapyNotes?** Amount of information available re: patient info **What do you dislike about TherapyNotes?** Inability to keep additional tabs open for same patient **What problems is TherapyNotes solving and how is that benefiting you?** None that I'm aware of ### 24. Solid software with familiar feel **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 07, 2022 **What do you like best about TherapyNotes?** Therapy Notes quickly feels like something you have used before and is quick to pick up in terms of its nuances. It has an appearance that feels like could be part of a Microsoft product which may add to the familiarity notion. The cloud-based approach is nice, and there are plenty of things to keep you organized - file folders, calendars, and contacts, to name a few. **What do you dislike about TherapyNotes?** It doesn't feel very inventive or that you can do a lot of advanced things if you want to. For instance, there isn't a lot built into it for forms - you would have to upload documents instead of customizing or using existing fields. There could also be more automation built in. **What problems is TherapyNotes solving and how is that benefiting you?** It is good at keeping a factual record by date and time for east reference. It keeps you organized chronologically in a simple, easy to understand way. ### 25. User friendly and affordable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2021 **What do you like best about TherapyNotes?** Excellent customer support that is available and responsive by phone and also email. **What do you dislike about TherapyNotes?** Some things are not customizable as much as I want (the notes template, the assessment template, the automated email reminders) **Recommendations to others considering TherapyNotes:** Quite easy startup with a lot of help pages and videos. Billing and credit card processing does have several steps and takes some days to set up but it is not complicated. The support is very robust. **What problems is TherapyNotes solving and how is that benefiting you?** Ease of client record keeping and billing, no matter what size practice you have. ### 26. Intuitive, no-frills mental health EHR **Rating:** 4.5/5.0 stars **Reviewed by:** Grant T. | Clinical Coordinator , Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about TherapyNotes?** TherapyNotes is incredibly user-friendly, sleek, and efficient as compared to other EHR platforms I have used in the past. There are very few unnecessary details included in the forms and allow a mental health clinician such as myself to include only pertinent information. **What do you dislike about TherapyNotes?** I have not found any aspects of TherapyNotes that I dislike at this time. **What problems is TherapyNotes solving and how is that benefiting you?** TherapyNotes provides forms for completing Treatment Plans, Progress Notes, and other clinical documentation that allow for communication of relevant clinical information in a time-efficient manner. ### 27. Generally good but missing a few features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2021 **What do you like best about TherapyNotes?** The system is very intuitive and generally easy to use. The billing features are robust and the user interface is good. **What do you dislike about TherapyNotes?** No ability to customize forms within Therapy Notes - must use external PDFs that have to be uploaded once completed. There are four pre-made forms that are available to use for collecting important intake information without having to use separate documents or PDFs but there is little to no ability to customize the questions (especially for the client history form). There is also no way to differentiate a child patient from an adult patient, which affects what information needs to be collected and the wording of questions in the forms. There is also no direct messaging option within the patient portal. When patients are able to request rescheduling of their appointments through the portal, there is no way to control what time slots are available - the patient can literally select any time (9:23 am, for example) for a service as long as there is a length of time available that corresponds to the service selected (i.e., any 45 minute opening throughout the day is available for 90834). This can affect scheduling of other patients if a non-standard time is requested (if the practice schedules patients on the hour but someone requests an appointment starting at a different time, it makes it difficult to schedule someone directly before or after them) and requires additional communication with the patient, which is what the system was designed to minimize. There should be an option to indicate available appointment slots that a patient can choose from. The only work around I have found is to insert a break for the last 10 minutes of every hour, but that is cumbersome and clogs up the calendar visible to clinicians and administrators. **Recommendations to others considering TherapyNotes:** The user interface is more intuitive and prettier than Simple Practice (at least when I tried it in 2019). However, Simple Practice has more options for customizing forms and communicating with patients. I did find Therapy Notes to be simpler for psychological assessment than Simple Practice. **What problems is TherapyNotes solving and how is that benefiting you?** Therapy Notes makes scheduling and billing very easy - especially the billing. It would be extremely difficult to manage billing on my own without Therapy Notes. ### 28. Great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie A. | Licensed Marriage And Family Therapist #98534, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2021 **What do you like best about TherapyNotes?** I use Therapynotes regularly and whenever I have an issue (which is rarely) the customer support has been extremely helpful. I think every time they've solved the issue with one email and know exactly what I'm talking about. I appreciate the company's focus on the personal experience and value of employing people that know their product thoroughly. It makes my job so much easier. **What do you dislike about TherapyNotes?** I would appreciate being able to choose the note format. **What problems is TherapyNotes solving and how is that benefiting you?** I just therapynotes for my MFT private practice with a couple of associates working with me and therapynotes allows me to manage my practice and the financials efficiently. ### 29. TherapyNotes' Support and Billing are very knowledgeable. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2021 **What do you like best about TherapyNotes?** Every department at TherapyNotes has am answer and Solutions to whatever question I have. I love being able to call and learn how to do something I didn't know how to do. **What do you dislike about TherapyNotes?** Nothing. The program is really helpful and its user friendly. **Recommendations to others considering TherapyNotes:** They have a 30 day free trial. When I did my trial I was in love. It was nothing like the other EHR programs I have used in the past 15 years. **What problems is TherapyNotes solving and how is that benefiting you?** They helped me with creating my Payer list and resolving over 200 claims that I needed to Mark processed externally to get it off my to do list. ### 30. Intuitive and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Noemi F. | Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2021 **What do you like best about TherapyNotes?** It's an intuitive. user friendly platform. **What do you dislike about TherapyNotes?** Inability to customize forms or integrate forms. **What problems is TherapyNotes solving and how is that benefiting you?** It makes it really easy to run my practice. I don't bill insurance though so I can't speak to that aspect. ### 31. Owner of Belcher Counseling Resources and psychologist **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2021 **What do you like best about TherapyNotes?** I like the ease of looking at billing creating reports and having a schedule before me. **What do you dislike about TherapyNotes?** Very little actually. When I first started using therapy notes it took me a while to learn but each time I had a question I would call and the customer service reps or support reps were very helpful. **What problems is TherapyNotes solving and how is that benefiting you?** The problems that I have solved with therapy notes is organizing data is for creating reports billing information and it's benefited me in so many ways I've been very appreciative of this medical record. ### 32. GREAT experiences !!! **Rating:** 5.0/5.0 stars **Reviewed by:** Joann P. | Owner. Clinician., Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2021 **What do you like best about TherapyNotes?** TherapyNotes is user friendly with a great support team to reach out for education on a deeper level. They are WONDERFUL. **What do you dislike about TherapyNotes?** I love TherapyNotes. I look forward to more forms and assessments to be added. 😁 **What problems is TherapyNotes solving and how is that benefiting you?** TherapyNotes have been available to guide me with the billing portion. ### 33. We have been using Therapy Notes for almost 2 years now and absolutely LOVE them!! **Rating:** 5.0/5.0 stars **Reviewed by:** Tina E. | Practice Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2021 **What do you like best about TherapyNotes?** Customer Support is stupendous!! Always there to help. **What do you dislike about TherapyNotes?** No Rx management. We are adding a prescriber **Recommendations to others considering TherapyNotes:** I need Rx management. We are adding a prescriber...would love that integrated. **What problems is TherapyNotes solving and how is that benefiting you?** Great software with few issues. Love the integration of all aspects of our practice. Would love Rx management to be added. ### 34. Simple, Intuitive, and Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2021 **What do you like best about TherapyNotes?** TherapyNotes is so great because it is a centralized hub for all of a therapist's greatest needs. It provides a template for documentation that easily replicates the SOAP format we're taught in graduate school. It also provides the most common therapeutic intervention to be selected when listing actions used in session. **What do you dislike about TherapyNotes?** There are no significant cons to this platform. The only improvement would be allowing a "Diagnosis Deferred" section under the DSM/IDM section since some places don't accept insurance and, consequently, don't provide diagnoses. **What problems is TherapyNotes solving and how is that benefiting you?** TherapyNotes is a one-stop shop for all of your ethical and legal needs for documenting and maintaining client records. It allows easy dissemination of informed consents, and the case note documentation process is intuitive and aligns well with what therapists are instructed to do in graduate school. ### 35. Great Support, Quick Responses, Continually Improving Site **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2021 **What do you like best about TherapyNotes?** The support is phenomenal! I really appreciate the quick response time and the thoroughness in resolving my issues. **What do you dislike about TherapyNotes?** There are some more improvements needed to get the site working the absolute best for the billing side of things, but I've definitely seen it come a long way since we began using it a couple years ago. That gives me hope that our voices and feedback will continue to be heard and that good things are still coming! **What problems is TherapyNotes solving and how is that benefiting you?** I like keeping good tabs on credits and balances for each patient. It's simple and the little additons like showing if a patient has a credit card has made it even easier to know if I could process a payment. ### 36. Conciseness **Rating:** 3.5/5.0 stars **Reviewed by:** Anne N. | Inner-Peace Counseling, Individual & Family Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2019 **What do you like best about TherapyNotes?** I like how easy it is too look at your information. **What do you dislike about TherapyNotes?** There is nothing I can choose at this time **What problems is TherapyNotes solving and how is that benefiting you?** It helps keep all of your information in one place ### 37. Best Customer Service & Easiest Navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole E. | Licensed mental Health Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2021 **What do you like best about TherapyNotes?** I love their customer service b/c they have a live person answering questions. And that their platform is easiest to navigate. out of all the EHRs I've tried, therapy notes is hands down, the very best. **What do you dislike about TherapyNotes?** I don't like that they don't have a way to send assessments to clients to fill out via their client portal. I have to use pdf filler and create all my own forms if i want clients to fill them out using their client portal. **What problems is TherapyNotes solving and how is that benefiting you?** The biggest issues I'm solving is disorganization. With therapy notes, I can keep everything in one place. ### 38. Excellent practice management system with superior support staff **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about TherapyNotes?** Support staff is pleasant and very helpful. The price for the system is very reasonable and very easy to use **What do you dislike about TherapyNotes?** You have to do a treatment plan before writing your first progress note. Often you need a few sessions before you can prepare an actual treatment plan **What problems is TherapyNotes solving and how is that benefiting you?** Easy to manage my notes, treatment plans and billing ### 39. Therapy notes has been great for my practice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2021 **What do you like best about TherapyNotes?** easy to use, great customer service, and it does everything I need for work **What do you dislike about TherapyNotes?** Therapy Notes is more difficult to use on a cell phone **What problems is TherapyNotes solving and how is that benefiting you?** n/a ### 40. Best behavioral health practice management platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2021 **What do you like best about TherapyNotes?** Robust patient notes and scheduling feature **What do you dislike about TherapyNotes?** Pricing plans can be made better for single or group practicians **Recommendations to others considering TherapyNotes:** Go for it! Its a great platform **What problems is TherapyNotes solving and how is that benefiting you?** Electronic record management, not taking, scheduling, billing ### 41. Good Software to record patient interactions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2020 **What do you like best about TherapyNotes?** It is easy to compose and edit a daily note as well as an evaluation. **What do you dislike about TherapyNotes?** There are many sections that need to be filled in prior to submitting a note. **Recommendations to others considering TherapyNotes:** Give the software a try. **What problems is TherapyNotes solving and how is that benefiting you?** The ability to record all patient interactions and to see what was done the previous session. ### 42. Great note kerper **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica D. | Tech/Product Support, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2019 **What do you like best about TherapyNotes?** I like that I am able to keep all of my thoughts and business in one place and it also works great as a therapy aide **What do you dislike about TherapyNotes?** I just like that I cannot keep everything private I wish I could there's a lot of stuff I don't want anyone to be able to access **What problems is TherapyNotes solving and how is that benefiting you?** I realize the benefit of the therapy of being able to write my notes ### 43. Its very useful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2019 **What do you like best about TherapyNotes?** I absolutely love that I can schedule on going appointments and there is no end date. Now what Inhave been told from my managers is that it is also cheaper to process credit cards as well. **What do you dislike about TherapyNotes?** Setting up the software was a bit tedious. It took a good amount of time to enter all that was required but once it was set up it was very easy to use. **Recommendations to others considering TherapyNotes:** Use this if you want faster processing of payments and insurance and if you want to make your life a little easier with scheduling! The support was fantastic too. **What problems is TherapyNotes solving and how is that benefiting you?** It's much easier now to process insurance, it would take sometimes weeks before using TherapyNotes... now it happens so quickly ! ### 44. Wonderful program! **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriella B. | LPC, LMFT, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2019 **What do you like best about TherapyNotes?** It is so simple to use. It’s very straight forward. Love the layout and colors. **What do you dislike about TherapyNotes?** I wish there was a way to alter clients of their appoints with time date and location. **What problems is TherapyNotes solving and how is that benefiting you?** It makes my ability to do notes for clients way faster than other programs I have used in the past. Also it is super easy to schedule clients and mark out meetings. ### 45. Well rounded Behavioral health EHR **Rating:** 4.0/5.0 stars **Reviewed by:** Brandon L. | clinical therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2019 **What do you like best about TherapyNotes?** There are many templates already created to help streamline notes. There is also option to modify/create own templates. EHR had the ability to check insurance eligibility and even bill the insurance. Also able to send text reminders for appointments. **What do you dislike about TherapyNotes?** Many add on features require additional charges. **Recommendations to others considering TherapyNotes:** The free trial is a great way to check out the system **What problems is TherapyNotes solving and how is that benefiting you?** It has made completing notes easier and less stressful. Less no shows. ### 46. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** jessica w. | Graduate student, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about TherapyNotes?** Often times when you use software in this field you get a little bit of a blow back but this program is easy to use and has benefited myself and others in a huge way. Important for scheduling and notes after sessions. Also helpful for tracking. Great for behavioral health management. Has templates that are helpful. Billing software is helpful. **What do you dislike about TherapyNotes?** Security could be improved because of the confidentiality that is needed within this field any software used in this field needs to have security, locking,, 2 pass log in and so on. Private notes has that. **Recommendations to others considering TherapyNotes:** Easy to use. **What problems is TherapyNotes solving and how is that benefiting you?** - One of the benefits is the usage of the after session notes -This software helps with time and scheduling With this software you can get an easy to use practice management and client portal -To do list for therapists and helping relationship managment teams - Medicare could be improved/ or any **Official Response from Rachael Allen:** > Jessica - We appreciate your review! We are happy to hear that you have benefited from integrating TherapyNotes into your practice! Regarding security, we do offer two factor authentication. Please contact our Success Team at 215-658-4550, or by email at Support@TherapyNotes.com, so that we may assist you in setting this up. Thank you! ### 47. TherapyNotes is relatively easy to use and offers drop down interventions, etc. **Rating:** 3.5/5.0 stars **Reviewed by:** Erin L. | Marriage and Family Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2019 **What do you like best about TherapyNotes?** I like that TherapyNotes syncs the Intake and Treatment Plan info within the progress note for a streamlined use of goals, interventions, and progress made. I like the scheduling calendar and options for creating recurring appointments, cancellations, etc. **What do you dislike about TherapyNotes?** I don't like that TherapyNotes does not have a spell check built into the system. It's easy to make grammatical and spelling errors without knowing it. I also don't like that if I have to edit something an entirely new note/plan is created (the old one doesn't go away). **What problems is TherapyNotes solving and how is that benefiting you?** The benefits of streamlining the weekly notes of clients is used in conjunction with our billing agency, which is helpful. **Official Response from Rachael Allen:** > Erin - We really appreciate your review! It is great to hear that you are loving the general workflow and integration of our note templates. Regarding spell check, we do offer a built in spell check feature which can be found within the note templates. It is also possible to revise a note without creating a new note entirely. Please contact our Success Team at 215-658-4550 or by email at Support@TherapyNotes.com so that we may assist you with these features. Thank you! ### 48. Great software!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Chad S. | Licensed Mental Health Professional, Mental Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2019 **What do you like best about TherapyNotes?** I like the way the billing and insurance team can communicate seamlessly within the software about insurance and copayment. You don’t have to guess at what people owe when they just bring you their card with no backup information. **What do you dislike about TherapyNotes?** The only downside for me is I don’t like taking payments as the clinician. That may be more practice issue than software, but I would prefer to stay out of that process. **Recommendations to others considering TherapyNotes:** There are features I’ve learned about that we don’t use. Consult with TN or check their YouTube channel to learn about all they have to offer! **What problems is TherapyNotes solving and how is that benefiting you?** It makes documentation and scheduling so much more efficient. **Official Response from Rachael Allen:** > Chad - Thank you so much for the great review! We are happy to hear that you are loving our billing features as well as our notes and scheduling features. We are constantly evolving and developing TherapyNotes based primarily on feedback from our users, so we appreciate your thoughts regarding patient payments. As our client portal develops, there may be more options in the future for patients to submit payments directly. Thank you! ### 49. Good experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2019 **What do you like best about TherapyNotes?** I don’t have much to compare therapy notes with, but I have had a good experience with it. It is simple to use and doesn’t have too many fancy features. **What do you dislike about TherapyNotes?** Not a comprehensive ABA practice software. Must have separate software for other aspects of ABA service delivery. **What problems is TherapyNotes solving and how is that benefiting you?** Makes scheduling and EHR easy and streamlined. ### 50. Easy and intuitive **Rating:** 4.0/5.0 stars **Reviewed by:** Tina G. | Psychotherapist, Mental Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2019 **What do you like best about TherapyNotes?** Therapy Notes takes the guesswork and memory jogging out of clinical documentation. It streamlines the process and cuts doc time in half. **What do you dislike about TherapyNotes?** It’s not easy to make every plan of care individualized when using broad techniques, but it’s so easy, it’s hard to go through the extra 2 steps to write your own stuff. **What problems is TherapyNotes solving and how is that benefiting you?** Consistency, timeliness, and quality of documentation **Official Response from Rachael Allen:** > Tina - Thank you so much for the review! We are happy to hear that you are loving TherapyNotes! ## TherapyNotes Discussions - [What is TherapyNotes used for?](https://www.g2.com/discussions/what-is-therapynotes-used-for) - [Does therapy notes have an app?](https://www.g2.com/discussions/does-therapy-notes-have-an-app) - [Does TherapyNotes have telehealth?](https://www.g2.com/discussions/does-therapynotes-have-telehealth) - [How do you use TherapyNotes?](https://www.g2.com/discussions/how-do-you-use-therapynotes) - [How much does TherapyNotes cost?](https://www.g2.com/discussions/how-much-does-therapynotes-cost) - [View TherapyNotes pricing details and edition comparison](https://www.g2.com/products/therapynotes/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+11%3A03%3A20+-0500&secure%5Bsession_id%5D=bdc76957-f06e-4541-a6e6-637e5e28d21b&secure%5Btoken%5D=c6c16a414511aa9082c4c43d2d8b793b254f21d9e74f920c1fa263a67cdaccf3&format=llm_user) ## TherapyNotes Features **Administrative** - Workflow Management - Billing - Security and Authorization - Practice Management - Compliance - Insurance Management - Appointment Scheduler - Patient Portal - HIPAA Compliance **Administrative** - Regular Updates - E-Prescribing - Clinical Alerts - E-Prescribing - Electronic Prior Authorization - E-Prescribing **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Meaningful Use Reporting - Clinical Documentation **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Agentic AI - Medical Billing** - Natural Language Interaction **Clinical** - Patient Records - Specialty EHR Templates - Interoperability - Documentation **Operations** - HIPAA Compliant - E-Prescribing - Provider Certification - E-Prescribing - Pharmacy Medication History - E-Prescribing - EPCS - E-Prescribing - Patient Medication History - E-Prescribing **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Administration** - Practice Branding - Practice Specific - Charting And Documentation **Interoperability** - Pharmacy Network - E-Prescribing - EHR Integration - E-Prescribing - Lab Integration - E-Prescribing **Compliance** - HIPAA Compliance - State Regulation Compliance **Agentic AI - EHR** - Autonomous Task Execution ## Top TherapyNotes Alternatives - [TheraNest by Ensora Health](https://www.g2.com/products/theranest-by-ensora-health/reviews) - 4.2/5.0 (125 reviews) - [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) - 4.1/5.0 (252 reviews) - [SimplePractice](https://www.g2.com/products/simplepractice/reviews) - 4.1/5.0 (125 reviews)