As our agency's IT Administrator, I am in CareVoyant most of the day between CV Hosting/Cloud/"Back Office"/"Main Application", CV Web/Clinical, & CV Mobile because we are still working through configuration & issues. We went live for 1 line of business in June 2025 & our other in Aug 2025. CareVoyant is very customizable which is great for our very diverse branches & unique business operations. Previously we needed an EMR for each branch which was a pain keeping 2 patient charts for shared patients. We have some overlap between our branches, but each line of business operates very differently (different services, payor sources, billing requirements, payroll policies, etc.). After a lot of configuration, we were able meet almost all of our needs (we are still configuring things). Support normally responds very timely. Even if it's just an update letting us know it's been seen & is being worked on & normally doesn't close tickets without a confirmation from the user that their response fixed our issue. So far, I have been very impressed about how they listen to & how quickly they implement enhancement requests! It's in a matter of weeks or months which is amazing compared to our previous EMRs which would take years or never. Our agency covers 10 counties in our rural community so spotty cellular service something we deal with a lot, so we love the Offline Mode option that is the exact same as the live/online site/app. One of the huge benefits of CareVoyant is that each agency gets a training/test environment at the beginning to test features & train staff & you keep the Test Environment after your Go Live to test new internal process changes, test new system features, or train new staff without affecting your live Production Environment. This allows us to provide hands on training to new staff, fix gaps in new processes, & adjust processes for new features without impacting our live data.

CV Web - CV Web is user-friendly and we really like how CareVoyant listens to customer suggestions for improving functionality - one of the recent great features is excel.csv and .pdf print capabilities in the Schedule Manager module. Thank you!

Billing Medicaid using uploads is easy and convenient.