I appreciate the payment links and tracking the text-to-pay feature of Rectangle Health. It's helpful to know when a client opens my message because it tracks when a message is accessed by the patient. Additionally, I love Rectangle Health, especially because the initial setup was very easy. Review collected by and hosted on G2.com.

I think it would be really helpful if we could enter the client's name and amount due before they come in. That way, we could just click their name when it's time for them to pay, instead of having to enter everything manually while they're checking in, especially with a line of people. Maybe having a 'to collect today' tab where users can go in and choose the date of service and enter the client's name, date of birth, and amount due before the appointment could improve efficiency. Review collected by and hosted on G2.com.

The ability to have reoccurring plan managed directly from our payment processor vs manually managing reoccurring payments. Review collected by and hosted on G2.com.

The lack of ability to edit reoccurring plans ie; when a customer wants to change their method of payment we have to re-set the plan completely! Review collected by and hosted on G2.com.

The ease of taking and posting payments directly to the software Review collected by and hosted on G2.com.

Not being able to setup a recur from a patient who just made a payment Review collected by and hosted on G2.com.

It is convenient and fast with processing Review collected by and hosted on G2.com.

The fees are high compared to other platforms Review collected by and hosted on G2.com.

Rectangle health has been great for our office - taking payments has been so easy and the program was very easy to learn! Review collected by and hosted on G2.com.

The least helpful is that sometimes the payments won't automatically post to patient accounts - but it is not difficult to manually do it. Review collected by and hosted on G2.com.

Awesome at engaging patience and presence in social media. Review collected by and hosted on G2.com.

Some times it might take a while to get assistance. Review collected by and hosted on G2.com.

I had no idea we still had the option to use Rectangle health. They were happy to provide options during a difficult transition period at my practice. Review collected by and hosted on G2.com.

I wish they were still partnered with NextGen EHR. Review collected by and hosted on G2.com.

Very easy to use and teach someone to use it. Effortless to maneuver through the site and post charges. When we have issues customer service is easy to reach and quick to respond. Would highly recommend it. Review collected by and hosted on G2.com.

So far everything we need is in the system. Review collected by and hosted on G2.com.

Rectangle Health is a user friendly payment tool. Easy to process payments and tools to make sending notice to patients easy. Review collected by and hosted on G2.com.

Information has to be manually entered into some of the tools making it time consuming on the front end but since it is retained it becomes less consuming the more it is used. Review collected by and hosted on G2.com.

Once the setup was completed, every single transaction was completed simply and quickly. In my opinion, there is honestly not a more straightforward system for collecting card payments from clients/customers. The one time I've ever experienced a malfunction, it was resolved by the company representatives w/in an hour of using the "contact us" chat feature on their site. I have found every aspect of their software 1000x easier to use than the one integrated into our new EMR system for collecting payments and viewing the financial information gathered. Using card sliding/chip reading accessories makes it even easier for your front office staff to operate, as the patient payment info uploads into the software seamlessly w/o much info needing to be entered, but it is not necessary to operate. Instead, card information can be entered manually, and the pt's account will be instantly billed. Payment status is provided immediately in a clear manner, so you know right away if a payment method is valid. Review collected by and hosted on G2.com.

Because it is not integrated into any electronic health record program (at least not one we've used), it is not immediately clear which payment applies to which patient. Furthermore - it isn't obvious which of the patient's charges exist and are still outstanding when you view your payment data. The solution to this is self-evident - you must enter some identifying information on the right side of the screen before charging each payment entered, making it easier to match records for your billing/accounting department later. However, that means there IS an extra step required of staff members at each end of the payment collection process. 1. First, the front office person must enter an account number or appointment code while taking the payment from patients. 2. Followed by now also needing someone from your billing or accounting department to use this identifier and connect the payment to the correct charge in your health records system to have valid working data about what payments were for and who made them to your practice, Although not difficult, this does mean there are 2 extra steps required that can be streamlined by EHR/EMR's w/ payment collection ability integrated into their program. However, one could also argue this separation keeps you more aware of what's been done/paid across your clinics. Not only does this keep you more informed on the ongoing care being done by your practice, but also protects pt privacy - since potential cyber criminals can only gain access to half the information at a time. Review collected by and hosted on G2.com.