--- title: Brightree HME / DME Reviews meta\_title: 'Brightree HME / DME Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 16 reviews by the users' company size, role or industry to find out how Brightree HME / DME works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 16 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Health Care Operations url: https://www.g2.com/categories/health-care-operations --- ### Brightree HME / DME Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find it **easy to bill claims** and appreciate the straightforward process for starting new patients. [(1 mentions)](https://www.g2.com/products/brightree-hme-dme/reviews?filters%5Bsentiment_snippet%5D=2012044&qs=pros-and-cons#reviews) Users appreciate the **ease of use** in billing claims and managing new patient processes effortlessly. [(1 mentions)](https://www.g2.com/products/brightree-hme-dme/reviews?filters%5Bsentiment_snippet%5D=2012049&qs=pros-and-cons#reviews) Users are frustrated with the **note management** system, as it often fails to save scans or notes properly. [(1 mentions)](https://www.g2.com/products/brightree-hme-dme/reviews?filters%5Bsentiment_snippet%5D=2012046&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Brightree HME / DME ##### 1. Billing Users find it **easy to bill claims** and appreciate the straightforward process for starting new patients. [ See 1 mentions ](https://www.g2.com/products/brightree-hme-dme/reviews?filters%5Bsentiment_snippet%5D=2012044&qs=pros-and-cons#reviews) See Related User Reviews ![Jennifer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer P.") JP Jennifer P. Small-Business (50 or fewer emp.) 4.5/5 "DME COMPANY" What do you like about Brightree HME / DME? easy to bill claims, easy to remeber the process of starting a new patient ##### 2. Ease of Use Users appreciate the **ease of use** in billing claims and managing new patient processes effortlessly. [ See 1 mentions ](https://www.g2.com/products/brightree-hme-dme/reviews?filters%5Bsentiment_snippet%5D=2012049&qs=pros-and-cons#reviews) See Related User Reviews ![Jennifer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer P.") JP Jennifer P. Small-Business (50 or fewer emp.) 4.5/5 "DME COMPANY" What do you like about Brightree HME / DME? easy to bill claims, easy to remeber the process of starting a new patient ### Top Cons or Disadvantages of Brightree HME / DME ##### 1. Note Management Users are frustrated with the **note management** system, as it often fails to save scans or notes properly. [ See 1 mentions ](https://www.g2.com/products/brightree-hme-dme/reviews?filters%5Bsentiment_snippet%5D=2012046&qs=pros-and-cons#reviews) See Related User Reviews ![Jennifer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer P.") JP Jennifer P. Small-Business (50 or fewer emp.) 4.5/5 "DME COMPANY" What do you dislike about Brightree HME / DME? Tops up too many tabs and having to use all the tabs for something else. You have to be careful make sure that you information is saved sometimes it w ## Top-Rated Alternatives [ ![Tebra (previously Kareo + PatientPop)](https://images.g2crowd.com/uploads/product/hd_favicon/d7c200158de895a9f31c2831810135f7/tebra-previously-kareo-patientpop.svg "Tebra (previously Kareo + PatientPop)") Tebra (previously Kareo + PatientPop) 4.1/5(260) ](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) [ ![Carepatron](https://images.g2crowd.com/uploads/product/hd_favicon/e0b1627f944f61e3969229e61631b1cb/carepatron.svg "Carepatron") Carepatron 4.5/5(700) ](https://www.g2.com/products/carepatron/reviews) [ ![ModMed](https://images.g2crowd.com/uploads/product/hd_favicon/dc69ae8cef0b850897f4e5b584bbcc3e/modmed.svg "ModMed") ModMed 4.5/5(362) ](https://www.g2.com/products/modmed/reviews) [ View All Alternatives ](https://www.g2.com/products/brightree-hme-dme/competitors/alternatives) ![Jennifer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer P.") JP Jennifer P. intake coordinator Small-Business (50 or fewer emp.) 1/29/2025 "DME COMPANY" 4.5/5 What do you like best about Brightree HME / DME? easy to bill claims, easy to remeber the process of starting a new patient Review collected by and hosted on G2.com. What do you dislike about Brightree HME / DME? Tops up too many tabs and having to use all the tabs for something else. You have to be careful make sure that you information is saved sometimes it wont save none of your scans or notes Review collected by and hosted on G2.com. What problems is Brightree HME / DME solving and how is that benefiting you? overall its great little issue here and there but so far nothing major Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices") UM Verified User in Medical Devices Mid-Market (51-1000 emp.) 10/15/2021 "I use Brightree every day and it's great" 4.5/5 What do you like best about Brightree HME / DME? I use it most for adding "generic insurances" we have a lot of people in our billing department who have different rolls so I mainly verify primary, secondary, and sometimes tertiary insurances. I like that everything is in one page and within tabs so it's so so easy to navigate. If the patients insurance is ineligible, I can send a letter to their home as well. Review collected by and hosted on G2.com. What do you dislike about Brightree HME / DME? Honestly theres not much I dislike, I would say sometimes I open the account more than once so I can have the notes tab and insurance tab open at the same time, so it would be cool to be able to touch the name and open another one possibly? Review collected by and hosted on G2.com. What problems is Brightree HME / DME solving and how is that benefiting you? It helps with all aspects of our company, billing the patients, having claims go out, sending letters to the patients, being able to see the sales order and recalculate and rebill if needed or if there was a change in insurance that we already billed for, we can write dates of service off if the wrong insurance was billed etc etc. just a fantastic system Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 6/13/2021 "not the easiest to use" 2.5/5 What do you like best about Brightree HME / DME? That this is a DME/HME specific software made for the industry. There is a lot that can be done in the software like billing, ordering, inventory, and insurance validation. However, it's somewhat difficult to get from one part to another. The flow is not easy. Review collected by and hosted on G2.com. What do you dislike about Brightree HME / DME? This is an unnecessarily difficult software to learn. It hasn't had many software updates in many years. It looks very much like the old-school 00s versions and lacks customizable features that make sense. For instance, there aren't ways to put in comments or notes, add multiple addresses for a single doctor--linking them all together. The system does not find duplicate patients. It doesn't have modern features that make sense. Even the search features are lacking and I often find myself searching through orders for no reason. Solving problems is difficult because the software doesn' t have built-in solutions. One must hunt and open scores of pop-up tabs. I've worked with many medical EHRs and this has been the most difficult simply because of the lack of features and updates put into it making things easier. It's there. They just haven't done it. Review collected by and hosted on G2.com. Recommendations to others considering Brightree HME / DME: Look into other options and see if those fit your needs. This frequently has issues with the cloud and support is not good and solving problems. Review collected by and hosted on G2.com. What problems is Brightree HME / DME solving and how is that benefiting you? It's a mostly all-in-one software with some exceptions of needing to go outside and add additional documentation which can be an unnecessary challenge. But the software tries. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Sam G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam G.") SG Sam G. Staff Accountant Small-Business (50 or fewer emp.) 12/2/2020 "Full-featured Software for An Insurance Billing Business Model" 3.5/5 What do you like best about Brightree HME / DME? Brightree is an incredibly detailed software, which makes it great for businesses focused on providing medical equipment via a business model based on billing insurance companies. For small companies with a small number of employees, this software makes billing efficient and accurate. It's truly a full-featured solution for billing that is far above offline solutions. Review collected by and hosted on G2.com. What do you dislike about Brightree HME / DME? Brightree lags far behind other retail software when it comes to mobility, ease of use, and point of sale interactions. It makes retail-focused business second-guess the expense of the software in favor of the numerous other solutions available on the market for far less money. The software was originally designed for Internet Explorer only and just recently became compatible with other browsers. The point of sale software is Windows-only and has no true mobile element. Credit card processing is locked in with a provider that is slow-paying and has poor back-office access. Finally, I believe there should be better mobility and universal device compatibility for the expense involved with this product. Review collected by and hosted on G2.com. Recommendations to others considering Brightree HME / DME: Brightree is a highly-involved software with a steep learning curve. It's not geared toward business with a retail model, but rather businesses with a business model focused on billing insurance companies for the products they provide. If you're looking for a solution with a nimble, easy-to-use mobile element, Brightree is not for you. If you have a small budget for software, this Brightree is also not for you (it's similar to the cost of paying a part-time employee for billing). Review collected by and hosted on G2.com. What problems is Brightree HME / DME solving and how is that benefiting you? Our business uses Brightree solely for its high-performing insurance billing functionality. As a small company, this software - despite its expense - allows us to efficiently bill insurance companies for the products we provide while maintaining a small staff. This software works because our staff is all versed in how to use it. If the entire staff is not well-versed with insurance and billing, paying an individual employee to use an offline, less expensive solution may be a better option for your company. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices") UM Verified User in Medical Devices Small-Business (50 or fewer emp.) 10/31/2018 "Brightree for Durable Medical Equipment" 3.5/5 What do you like best about Brightree HME / DME? Easy to navigate. Ability to search for information quickly for cloud-based software. Remote access. Review collected by and hosted on G2.com. What do you dislike about Brightree HME / DME? Not all options are universal (you can print notes if needed, but you can't print a PAR task note, for example). You are required to take a screenshot, and this is not good when you are sending it in for audit reasons. Review collected by and hosted on G2.com. Recommendations to others considering Brightree HME / DME: Excellent for Durable Medical Equipment/Home Medical Equipment record keeping and functionality Review collected by and hosted on G2.com. What problems is Brightree HME / DME solving and how is that benefiting you? Increased revenue with electronic billing and excellent for storing documents. Less need for paper as documents can be efaxed, printed to PDF, and uploaded directly to Brightree. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices") UM Verified User in Medical Devices Small-Business (50 or fewer emp.) 12/7/2018 "Brightree is easy to use for DME needs" 4/5 What do you like best about Brightree HME / DME? The software is really easy to use and straight to the point. Review collected by and hosted on G2.com. What do you dislike about Brightree HME / DME? I wish it was easier to run certain reports. There's some info that is needed once in awhile that you cannot easily pull up a report for, so you have to go into each patient, and it's time consuming. Review collected by and hosted on G2.com. Recommendations to others considering Brightree HME / DME: I would recommend it for DME companies. You can add patients, demos, and schedule deliveries/pick ups with ease, and the information is easy to find. Review collected by and hosted on G2.com. What problems is Brightree HME / DME solving and how is that benefiting you? Getting orders to the POD is very quick and easy, so we can guarantee a quick turnaround time since there is no delay in the program. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite RW Robbie W. Enterprise (\> 1000 emp.) 1/7/2018 "Powerful software that does so much but misses some key functionality" 3/5 What do you like best about Brightree HME / DME? The search tools for patients and orders is pretty robust. You can usually find the information you need fairly quickly assuming the patient is in the system correctly. Review collected by and hosted on G2.com. What do you dislike about Brightree HME / DME? The search function for inventory items is lacking somewhat. I would like a universal search box that could search keywords across all facets (item id, vendor id, manufacturer id, item name, etc) so I could avoid multiple searches to find the inventory item I am looking for Review collected by and hosted on G2.com. Recommendations to others considering Brightree HME / DME: It may be one of the few out there with a home medical equipment/durable medical equipment focus, it is definitely useful software just not sure if there are cheaper options out there. As a user I have been told it is not cheap software but I don't have access to pricing info. Review collected by and hosted on G2.com. What problems is Brightree HME / DME solving and how is that benefiting you? Able to drop ship supplies to patients quickly and efficiently by linking products in bt to our distribution partner Review collected by and hosted on G2.com. Show More 1/8/2018 Current UserValidated ReviewerSource: Organic ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices") CM Verified User in Medical Devices Small-Business (50 or fewer emp.) 5/15/2018 "Brightree DME " 5/5 What do you like best about Brightree HME / DME? Easy to use and navigate though. I like that we can sync our other platform with brightree and we can use multiple softwares and they all link up to brightree. It makes it easier to find the documents. We used to have to store our files in a separate form, but we now use Brightree documents, so we can access the patient's file and notes all by pulling up brightree. It makes it very convenient. Review collected by and hosted on G2.com. What do you dislike about Brightree HME / DME? Sometimes the reports can be tricky to run. I am not an expert about navigating through the reports and sometimes feel that I get a lot of extra information when I only want one value. Review collected by and hosted on G2.com. What problems is Brightree HME / DME solving and how is that benefiting you? Document scanning. We now have everything on brightree where before we had a whole other system that we had to access patient records. Now it is all in brightree. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 8/18/2018 "So many options!" 4/5 What do you like best about Brightree HME / DME? I’m constantly amazed at how our company is able to use so many options within the brightree software. Review collected by and hosted on G2.com. What do you dislike about Brightree HME / DME? Sometimes I get lost in some of the pop up screens. Review collected by and hosted on G2.com. What problems is Brightree HME / DME solving and how is that benefiting you? We are able to manage almost every aspect of our patients RT visits, supplies, and billing. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite KM Kirsten M. Small-Business (50 or fewer emp.) 1/20/2018 "Best in the Industry" 4.5/5 What do you like best about Brightree HME / DME? Brightree is intuitive to industry needs and changes, manages almost your entire operations in a single system, customer service is excellent. Review collected by and hosted on G2.com. What do you dislike about Brightree HME / DME? Many many many steps and windows required to do simple tasks. Review collected by and hosted on G2.com. What problems is Brightree HME / DME solving and how is that benefiting you? Being able to face evolving industry standards with a software that is going To be ready for those changes is comforting. Review collected by and hosted on G2.com. 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