Best Shared Inbox Software - Page 5
Shared inbox software provides a collaborative space for teams to answer emails jointly. Shared inboxes can also aggregate multiple email accounts into one inbox for streamlined management. Businesses will often have a main email account for inquiries or customer service, which different employees can access but cannot collaboratively answer. Shared inbox solutions solve this problem by bringing emails into a space that allows teams to work together on answering outside inquiries while simultaneously offering the benefits that come with crowdsourcing knowledge and communicating in-app. They also provide tools to build workflows and tasks around email inquiries.
Shared inboxes pull emails from email accounts provided by email software providers where they can be discussed and answered collaboratively. Otherwise, these products are standalone solutions that will sometimes integrate with CRM software to create a seamless record of organization-customer interactions. They will also integrate with task management software to allow users to easily create tasks related to email or ticketing.
To qualify for inclusion in the Shared Inbox category, a product must:
Best Shared Inbox Software At A Glance
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- Overview
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- User Satisfaction
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Alivo is a software company dedicated to helping home service and improvement businesses grow using AI. We streamline sales processes with custom-trained automation tools designed to save time and boo
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Chat Board is a powerful tool designed to automate customer communication using artificial intelligence-driven chatbots. It seamlessly integrates with popular messaging platforms such as Facebook Mess
- Overview
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- User Satisfaction
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chatlyn is an AI-powered customer engagement platform that assists you in automating client communication, reducing workload and optimizing engagement to improve customer satisfaction and boosting you
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Distrobird is an all-in-one sales automation platform. Run automated cold email & SMS sequences, manage inbound & outbound calls, centralize communication with a unified inbox, track leads fro
- Overview
- User Satisfaction
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Emson is a simple online shared inbox or help desk system with added case management. Case management can be in the form of complaints, leads, incidents. Cases can have multiple actions allocated to d
- Overview
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HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user
- Information Technology and Services
- Computer Software
- 42% Mid-Market
- 39% Small-Business
2,489 Twitter followers
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- User Satisfaction
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Helprace allows any company out there to offer spectacular customer service in an all-in-one platform. Helprace tightly integrates the necessary tools you need to offer amazing support. Tickets, Ema
- 50% Small-Business
- 38% Mid-Market
2,852 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Loop Feedback™ surveys are used to measure the customer experience including loyalty, satisfaction and effort both online and offline. Loop Feedback survey projects make it easy for you to design cu
- 100% Mid-Market
1,351 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Loop HQ is a unified inbox platform that aims to simplify workflows, increase productivity, and prioritize tasks across various digital platforms
96 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
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Ontraport integrates your marketing, sales and support operations in one unified platform so you can scale, effortlessly. If you’re like most organizations, you have a collection of tech tools that
- CEO
- Owner
- Professional Training & Coaching
- Marketing and Advertising
- 92% Small-Business
- 5% Mid-Market
12,199 Twitter followers
- Overview
- User Satisfaction
- Seller Details
- Overview
- User Satisfaction
- Seller Details
Request Tracker (RT) gives teams a powerful, customizable, and affordable alternative to enterprise help desk tools like ServiceNow and Zendesk, with full control over workflows, automation, and data
- 40% Enterprise
- 30% Mid-Market
499 Twitter followers
- Overview
- User Satisfaction
- Seller Details
SAAS First is an AI-driven chatbot platform designed to revolutionize customer support and engagement. Our AI-driven chatbot, Milly, is powered by advanced natural language processing technology that
- 50% Mid-Market
- 50% Small-Business
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- User Satisfaction
- Seller Details
Tailwind: 24/7 Guest Communication Support for Vacation Rentals Tailwind is a shared services solution built to provide on-demand guest communication support for vacation rental properties. Whether y
- Overview
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Yablo is a user-friendly customer communication platform tailored specifically for Microsoft 365. It consolidates your communication channels—email, live chat, SMS, WhatsApp, Messenger, and more—into
