Best Shared Inbox Software - Page 5

Mailor

Shared inbox - Team portal - Smart notifications. Easy information sharing in your team, project or company!

Average Rating: 5.0/5.0

Total Reviews: 1

Ontraport

Ontraport is a CRM and marketing automation platform designed for small and mid-sized businesses that need to manage contacts, automate marketing and sales, process payments, and build web experiences from a single system. Core Value Proposition: Unlike point solutions that require businesses to integrate multiple tools, Ontraport centralizes customer data, marketing automation, sales pipelines, payment processing, and website management in one shared database. This unified architecture allows teams to create connected workflows across every stage of the customer lifecycle without relying on third-party integrations or custom development. Who Should Use Ontraport: Ontraport is built for marketing, sales and operations teams at established businesses that have outgrown entry-level tools but want an alternative to complex, high-cost enterprise platforms. Core Features and Capabilities: Ontraport's CRM and contact management gives teams a single shared customer record with unified contact history, segmentation, lead scoring, and visual sales pipelines. Marketing automation spans email and SMS with behavioral triggers, lead routing, and attribution reporting. Payments and ecommerce tools include order forms, upsells, subscriptions, declined transaction recovery, and a customer billing center. Dynamic CMS provides no-code tools for building websites, landing pages, membership sites, online courses, and customer portals. A shared inbox centralizes customer communications across channels for support and sales teams, while the AI Assistant runs inside automations to segment contacts, personalize messaging, and route communications automatically. Reporting and analytics tools track campaign performance, revenue attribution, and contact-level activity history. Integrations and Access: Ontraport integrates with third-party tools via API and Zapier and supports custom development through an open API. The platform is web-based and includes a mobile app for iOS and Android. Founded in 2006 and headquartered in California, Ontraport serves thousands of businesses across more than 60 countries.

Average Rating: 4.5/5.0

Total Reviews: 252

Replypad

Replypad is PSA (Professional Services Automation) software for small IT shops. It covers the day-to-day of MSPs and other IT service businesses in a single product, with one plan that includes every feature: shared inbox, ticketing, time tracking, client billing, asset tracking, knowledge base, and automation. Client billing works from everything not yet billed (hours, product charges, agreement charges) and creates invoices directly in QuickBooks, which remains the accounting source of truth. This is designed to catch what otherwise goes unbilled: hours that never get logged, overages that go untracked, agreements that never get re-priced. Setup is self-serve, typically an afternoon, with documentation and hands-on help available on request. The team behind Replypad has been developing PSA software since 2004. The company is independent, with no venture or private-equity ownership. Pricing is published: $25 per user per month, billed monthly, no minimum term, cancel anytime. An optional annual plan is $20 per user per month, self-serve, nothing to sign. A free trial is available. Tickets come in however a shop receives work: email through connected mailboxes, tickets logged from a phone call, or a customer portal where clients open and track requests. Every ticket has a clear owner and an SLA. Each tech has their own queue, and collision detection keeps two techs off the same reply. Replypad works with existing Microsoft 365 or Google Workspace email, with nothing to migrate. Automation is deterministic: triggers the team defines assign, label, prioritize, and auto-reply, keeping billing and SLA behavior auditable and predictable. Also included: contracts and recurring billing, saved responses and internal notes, draft-reply review, 100+ keyboard shortcuts, CSV data import (accounts, contacts, assets, charges, products), real-time updates, and audit-friendly activity logs. Dispatch scheduling uses the team's existing Microsoft 365 or Google calendar. Replypad fits teams that do not require resource planning, Gantt charts, or a dedicated PSA administrator. These enterprise PSA requirements may start to emerge at 25+ techs. A free trial runs 15 days with every feature and unlimited users, no credit card required.

Average Rating: 5.0/5.0

Total Reviews: 1

SAAS First

SAAS First is an AI-driven chatbot platform designed to revolutionize customer support and engagement. Our AI-driven chatbot, Milly, is powered by advanced natural language processing technology that allows it to understand and respond to customer inquiries in real-time, 24/7. With seamless integration into your existing help center and easy customization, SAAS First ensures a consistent brand experience while reducing response times and improving customer satisfaction.

Average Rating: 5.0/5.0

Total Reviews: 3

Shared Inbox by Canary

Shared Inbox by Canary is a powerful, AI-powered communication hub designed for customer-facing teams. It brings together email, chatbot, and task management—so your support, sales, and operations teams can collaborate, respond faster, and stay on top of every conversation. Built by the makers of Canary Mail (trusted by 1M+ users), Shared Inbox by Canary helps you manage incoming emails with smart assignments, AI-suggested replies, and team-wide visibility. No more missed messages, duplicate responses, or scattered workflows. Key features: -Unified shared inbox for support, sales & ops - AI Chatbot that resolves queries automatically -Built-in team internal notes and task tracking -AI-suggested replies to save time -Cross-platform: Web, macOS, Windows, iOS -Team analytics for accountability & insights Whether you're a small team or scaling fast, Shared Inbox by Canary keeps your external communication organized—and your team in sync. Try for free today! Visit https://shorturl.at/enqPJ.

Average Rating: 4.8/5.0

Total Reviews: 3

SlapMail

SlapMail syncs your Gmail and Outlook mailboxes with your Notion databases, and lets you reply from Notion. Emails appear automatically as pages with structured properties (sender, date, subject) and are linked to the right contact. Your team can assign, discuss and reply without leaving Notion. Turn Notion into your team's central hub for customer support, sales and operations. Key features: automated sync with no forwarding required, reply from Notion, team collaboration with email assignment, smart routing of emails to different databases via labels, automatic contact linking, attachments stored in Notion, internal comments kept hidden from customers (start with #), multiple mailboxes support, and persistent records even if emails are deleted from the original inbox. Security: Google CASA Tier 2 audited and Microsoft-verified publisher.

Average Rating: 5.0/5.0

Total Reviews: 2

WorkHub Tasks

WorkHub Tasks is an AI-powered task management platform designed to simplify workflow and encourage collaboration across the entire organization. This comprehensive tool provides extensive user roles and rights to ensure data privacy while streamlining the ticket creation process from email, web, and other channels. Additionally, its integrated escalation management helps ensure tasks are completed in an accurate and timely manner. To further expedite processes, WorkHub Tasks also offers digital signature capabilities to sign contracts quickly and affordably. WorkHub Tasks is the ultimate solution that helps save time and provide the best possible customer care.

Average Rating: 5.0/5.0

Total Reviews: 28

AcornReply

AcornReply is a customer support inbox for small teams that answer their own customers. Email, a hosted contact form and an embeddable live chat widget all arrive in one shared inbox. When a message comes in, AcornReply drafts a reply from your own knowledge base, and a person on your team reviews it, edits it if needed, and sends it. Customers get a normal reply from your business, with no ticket numbers and no portal to log in to. Getting started takes minutes. Forward your support address to your workspace's inbound address and email starts flowing, with no DNS records or domain verification to set up. Add the contact form to your site as a hosted page, an iframe or a script snippet, and add the chat widget wherever you want live conversations. The knowledge base does double duty. The same articles that inform AI drafts publish as a hosted help center, on your own domain such as help.yourcompany.com or on an AcornReply address, with categories and search. You can import existing articles from CSV, JSON or Crisp. When a conversation is resolved, AcornReply turns it into a general, privacy-scrubbed question and answer for the knowledge base, so drafts improve as your team works. For the team, there is assignment, internal notes, snooze and resolve, search across every conversation, and a warning when a teammate has already replied to the same customer. One organization can run several workspaces, one per product or brand, and see them all in a single inbox. A mobile web app with push notifications keeps replies moving away from the desk. Pricing is flat per organization, never per seat. The free plan includes 20 AI-drafted replies to try and up to 500 outbound emails a month. Pro is $20 a month for the whole team with unlimited AI drafts and email, and Premium at $30 a month adds control over the "Powered by AcornReply" footer. AcornReply is built for teams of two to fifteen where support is part of someone's job rather than a whole department.

AirChannel

AirChannel is an innovative platform designed to streamline how businesses manage communications. By consolidating messages from multiple channels into one unified interface, it eliminates the need to switch between apps, saving time and reducing the risk of missed messages. This integration provides full visibility into all interactions, ensuring that every conversation is easily accessible and no communication is overlooked. Whether it’s emails, social media messages, or instant chats, AirChannel simplifies communication management and enhances productivity. By focusing on the content of interactions rather than juggling multiple platforms, businesses can maintain seamless communication, keep teams aligned, and handle customer interactions more efficiently. AirChannel is an essential tool for modern businesses aiming to optimize their communication strategies and improve operational efficiency.

Alivo

Alivo is a software company dedicated to helping home service and improvement businesses grow using AI. We streamline sales processes with custom-trained automation tools designed to save time and boost conversion rates. Our AI sales assistant seamlessly integrates into your workflow, automating outreach, follow-ups, and appointment booking via text messaging and Alivo AI Voice. By automating key sales processes with a personalized and engaging approach, Alivo empowers businesses to close deals faster and more efficiently, driving significant conversions and growth.

Average Rating: 5.0/5.0

Total Reviews: 7

AutoReply365

AutoReply365 is a cloud-based automation tool for managing rule-based email auto-replies in Microsoft 365 Exchange Online, with a primary focus on shared mailboxes such as support@, sales@, and info@. It is designed to help organizations send consistent, predictable responses to inbound emails without relying on user out-of-office settings, complex transport rules, or custom Power Automate flows. The platform integrates directly with Microsoft 365 via the Microsoft Graph API and operates using application-level permissions, allowing automated processing without mailbox credentials or user interaction. AutoReply365 provides a centralized interface where IT teams and operations or support managers can define rules based on conditions such as sender type, subject keywords, or time of day, and link those rules to reusable reply templates. Templates support basic personalization using message and mailbox context. Each mailbox can have multiple ordered rules, enabling structured handling of common scenarios like after-hours acknowledgements, first-contact confirmations, or informational responses. AutoReply365 also includes basic logging and usage visibility to help teams verify that replies are sent as expected. The product is intended for organizations that need simple, deterministic auto-replies for mailboxes in Microsoft 365.

bzzip

Bzzip is a shared WhatsApp inbox for small businesses — shops, clinics, studios and service companies that live in WhatsApp but have one phone and too many messages. Several people answer from the same number, and every conversation shows who has it. An AI Agent replies from a knowledge base you write yourself — prices, hours, services — in the customer's language, and hands over to a person the moment it is unsure. A response target with a countdown shows which conversations are about to go cold before the customer gives up. Bzzip connects through the WhatsApp Business Platform for you — nothing separate to buy or configure. Keep your existing number or start a new one. Free to start, no card. Bring your own Anthropic or OpenAI key and the AI Agent costs nothing. Paid plans from $39/mo, billed per business — never per seat. Runs in English, Portuguese, Spanish and Arabic.

chat4team

Chat4Team is a WhatsApp Business management platform that enables companies to handle customer conversations through a shared, multi-agent inbox. Team members can collaborate using one business number, assign conversations, add follow-ups, manage conversation statuses and prevent duplicate or missed replies. Administrators can define roles and permissions, monitor team activity and keep a centralized history of every customer interaction. Built-in AI features help automate replies, answer questions using the company’s knowledge base, translate messages and transcribe voice notes. Chat4Team is designed for customer service, sales and hospitality teams that want to manage WhatsApp conversations efficiently, maintain consistent service and respond in multiple languages. Chat4Hotel extends the platform with dedicated features for hotels and accommodation providers, including guest assistance and self check-in workflows.

Chat Board

Chat Board is a powerful tool designed to automate customer communication using artificial intelligence-driven chatbots. It seamlessly integrates with popular messaging platforms such as Facebook Messenger, WhatsApp, Instagram, Telegram, and more, allowing businesses and institutions to enhance customer service efficiency. Key features of Chat Board include: AI-Powered Chatbots: Automate responses to frequently asked questions, engage with users, and provide instant support. Multi-Channel Support: Connect with customers across multiple messaging platforms, ensuring consistent communication. User Management: Efficiently manage user data and conversations within a single shared environment. Integrations: Integrate with various tools like Google, Zendesk, and Dialogflow to enrich functionalities. Conversation Flows: Create structured conversation paths that guide users toward specific actions or information. Human Takeover: Easily transition conversations from the chatbot to a human agent when needed. Mobile App: Transform mobile devices into customer service hubs via a progressive web app. Customizable Options: Tailor the chatbot experience according to your brand’s needs and customer expectations. Whether for marketing, customer support, or streamlining operations, Chat Board provides a comprehensive, user-friendly solution for businesses of all sizes.

chatlyn

chatlyn is a guest communication platform for luxury and ultra-luxury hospitality. It brings WhatsApp, email, webchat, Instagram and Facebook Messenger, Airbnb and Booking.com into one inbox, connects to your property management system, and answers routine guest questions with an AI chatbot, so your team gives its time to the guests who need a person. More than 1,000 hotels worldwide work with chatlyn, from private-island resorts to grand city properties and multi-property collections, including Hotel Sacher, Soneva Fushi, The St. Regis Le Morne Resort, the IMLAUER Group and Spa Resort Geinberg. One inbox for every guest channel Conversations from the WhatsApp Business API, email (Gmail, Outlook including shared inboxes, IMAP/SMTP), your website's webchat widget, Instagram and Facebook Messenger, Airbnb and Booking.com arrive in one place. Your team assigns conversations to agents or teams, adds labels and private notes with @mentions, translates messages, uses AI-suggested replies, and filters by status, channel, assignee or saved custom views. Reservation data from your PMS appears beside each conversation, so agents reply with the guest's arrival date, stay details and booking history in view. First-level AI support on WhatsApp and webchat The AI chatbot answers repetitive questions (opening hours, spa times, parking, policies) from a knowledge base you provide, in around three seconds, at any hour and in the guest's language. Guests reach a person whenever they wish, by tapping a button or asking, and agents can take over any conversation at any moment. The AI informs and guides; it does not make or change reservations. At the IMLAUER Group it resolves 93% of queries; at Spa Resort Geinberg it answers 86% of webchat questions without staff involvement. Guest journey automations triggered by your PMS Reservation events (booking created, pre-arrival, check-in, check-out, departure) trigger WhatsApp messages at the moment you choose: immediately, after a delay, or at a set time such as 09:00 on arrival day. Messages use Meta-approved templates with merge fields for arrival date, check-in time and other reservation details, are sent in the guest's preferred language when a version exists, and can carry an SMS fallback that fires only if a WhatsApp message cannot be delivered. Cancellations and booking changes update the queue on their own, and ready-made template drafts for each reservation event give you a starting point, from pre-arrival information to a post-stay message that invites a review. WhatsApp, within Meta's rules chatlyn runs on the WhatsApp Business API: no five-device limit, template creation and Meta approval handled inside the platform, per-message tracking of sent, delivered, read and failed, and sends to static or dynamic guest lists for offers such as upgrades, spa treatments, dining or late checkout. Spa Resort Geinberg reaches more than 10,000 guests a year on WhatsApp with a 95% open rate. Reporting your front office can act on Reports cover first response time, resolution time, customer waiting time, and conversation volume by agent, team, label and channel, along with the delivery status of every sent template. Everything exports to CSV. Works where your team works iOS and Android apps with push notifications keep agents responsive away from the desk. At The St. Regis Le Morne, 30 butlers answer guests on a single WhatsApp number in under five minutes, around the clock, with every reply written personally. A browser extension for Chrome and Edge brings chatlyn's AI to any webpage for translation and drafting. PMS integrations chatlyn integrates with Oracle (OHIP and OPERA on-premise), protel, Mews, Apaleo, Guestline, Clock, FO Cloud, ASA, Casablanca and Sihot. One PMS connects per account, with multi-property support where the PMS provides it, and the chatlyn team sets up the connection with you. Built for luxury hospitality chatlyn concentrates on properties that compete on service: five-star hotels, resorts, collections and groups with international guests, premium facilities and concierge-level expectations. It is not built for short-term rentals, travel agencies or tour operators, and it works best with a supported PMS.

Average Rating: 5.0/5.0

Total Reviews: 1