--- title: Ontraport Reviews meta\_title: 'Ontraport Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 255 reviews by the users' company size, role or industry to find out how Ontraport works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 255 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Ontraport Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users rave about the **amazing customer support** at Ontraport, appreciating prompt assistance and knowledgeable agents. [(10 mentions)](https://www.g2.com/products/ontraport/reviews?filters%5Bsentiment_snippet%5D=1781143&qs=pros-and-cons#reviews) Users love the **amazing customer support** from Ontraport, highlighting quick, knowledgeable assistance for their needs. [(8 mentions)](https://www.g2.com/products/ontraport/reviews?filters%5Bsentiment_snippet%5D=1778463&qs=pros-and-cons#reviews) Users greatly appreciate the **exceptional customer support** of Ontraport, highlighting responsive and knowledgeable agents to assist them. [(5 mentions)](https://www.g2.com/products/ontraport/reviews?filters%5Bsentiment_snippet%5D=1781805&qs=pros-and-cons#reviews) Users find Ontraport **very user friendly and intuitive** , making it easy to navigate and utilize its features effectively. [(5 mentions)](https://www.g2.com/products/ontraport/reviews?filters%5Bsentiment_snippet%5D=1781051&qs=pros-and-cons#reviews) Users value the **powerful automation** and contact management features of Ontraport, streamlining their business processes effectively. [(4 mentions)](https://www.g2.com/products/ontraport/reviews?filters%5Bsentiment_snippet%5D=1777067&qs=pros-and-cons#reviews) Users find the **steep learning curve** challenging, requiring time and support to fully understand the system. [(6 mentions)](https://www.g2.com/products/ontraport/reviews?filters%5Bsentiment_snippet%5D=1780879&qs=pros-and-cons#reviews) Users find the **interface not intuitive** , leading to a steep learning curve that can be overwhelming for beginners. [(4 mentions)](https://www.g2.com/products/ontraport/reviews?filters%5Bsentiment_snippet%5D=1780979&qs=pros-and-cons#reviews) Users report **poor customer support** , particularly regarding refunds and a rigid policy that prioritizes rules over relationships. [(3 mentions)](https://www.g2.com/products/ontraport/reviews?filters%5Bsentiment_snippet%5D=1780265&qs=pros-and-cons#reviews) Users find Ontraport's **no refund policy** frustrating, especially concerning charges for unused and dormant accounts. [(2 mentions)](https://www.g2.com/products/ontraport/reviews?filters%5Bsentiment_snippet%5D=1773818&qs=pros-and-cons#reviews) Users find **contact management confusing** , especially with automatic billing and using triggers to group contacts effectively. [(2 mentions)](https://www.g2.com/products/ontraport/reviews?filters%5Bsentiment_snippet%5D=1778583&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Ontraport ##### 1. Customer Support Users rave about the **amazing customer support** at Ontraport, appreciating prompt assistance and knowledgeable agents. [ See 10 mentions ](https://www.g2.com/products/ontraport/reviews?filters%5Bsentiment_snippet%5D=1781143&qs=pros-and-cons#reviews) See Related User Reviews ![Vlad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vlad B.") VB Vlad B. Mid-Market (51-1000 emp.) 5.0/5 "Very helpful support. Helped me immediately with my issues." What do you like about Ontraport? Customer Support is amazing. Helped me with the issues immediately! ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 1.0/5 "Rigid, Unhelpful Response to a Clear Accidental Renewal on Unused Account" What do you like about Ontraport? When we first used Ontraport, I appreciated that their tech support team included a few responsive and knowledgeable agents who were able to walk me t ##### 2. Helpful Users love the **amazing customer support** from Ontraport, highlighting quick, knowledgeable assistance for their needs. [ See 8 mentions ](https://www.g2.com/products/ontraport/reviews?filters%5Bsentiment_snippet%5D=1778463&qs=pros-and-cons#reviews) See Related User Reviews ![Vlad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vlad B.") VB Vlad B. Mid-Market (51-1000 emp.) 5.0/5 "Very helpful support. Helped me immediately with my issues." What do you like about Ontraport? Customer Support is amazing. Helped me with the issues immediately! ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 1.0/5 "Rigid, Unhelpful Response to a Clear Accidental Renewal on Unused Account" What do you like about Ontraport? When we first used Ontraport, I appreciated that their tech support team included a few responsive and knowledgeable agents who were able to walk me t ##### 3. Customer Management Users greatly appreciate the **exceptional customer support** of Ontraport, highlighting responsive and knowledgeable agents to assist them. [ See 5 mentions ](https://www.g2.com/products/ontraport/reviews?filters%5Bsentiment_snippet%5D=1781805&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 1.0/5 "Rigid, Unhelpful Response to a Clear Accidental Renewal on Unused Account" What do you like about Ontraport? When we first used Ontraport, I appreciated that their tech support team included a few responsive and knowledgeable agents who were able to walk me t ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great product, awesome customer service!" What do you like about Ontraport? Support has been amazing. Saif personally reached out to me when I needed help. The system itself is slick and easy to navigate with my business. Hi ##### 4. Ease of Use Users find Ontraport **very user friendly and intuitive** , making it easy to navigate and utilize its features effectively. [ See 5 mentions ](https://www.g2.com/products/ontraport/reviews?filters%5Bsentiment_snippet%5D=1781051&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 1.0/5 "Rigid, Unhelpful Response to a Clear Accidental Renewal on Unused Account" What do you like about Ontraport? When we first used Ontraport, I appreciated that their tech support team included a few responsive and knowledgeable agents who were able to walk me t CL Connor L. Small-Business (50 or fewer emp.) 5.0/5 "Saif from Ontraport did an incredible job!" What do you like about Ontraport? Easy to use and efficient CRM! Very user friendly and intuitive. ##### 5. Automation Focus Users value the **powerful automation** and contact management features of Ontraport, streamlining their business processes effectively. [ See 4 mentions ](https://www.g2.com/products/ontraport/reviews?filters%5Bsentiment_snippet%5D=1777067&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 1.0/5 "Rigid, Unhelpful Response to a Clear Accidental Renewal on Unused Account" What do you like about Ontraport? When we first used Ontraport, I appreciated that their tech support team included a few responsive and knowledgeable agents who were able to walk me t TW Tanesha W. Small-Business (50 or fewer emp.) 5.0/5 "Ontraport has helped us streamline our business!" What do you like about Ontraport? I love that we've been able to reduce the number of tools we use for our business. Ontraport incorporates our email marketing, products/services, webs ### 5 Cons or Disadvantages of Ontraport ##### 1. Learning Curve Users find the **steep learning curve** challenging, requiring time and support to fully understand the system. [ See 6 mentions ](https://www.g2.com/products/ontraport/reviews?filters%5Bsentiment_snippet%5D=1780879&qs=pros-and-cons#reviews) See Related User Reviews ![Susan A. L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Susan A. L.") SL Susan A. L. Small-Business (50 or fewer emp.) 5.0/5 "Ontraport is an Amazing Company with a Top Notch Product." What do you dislike about Ontraport? Nothing. - I signed up for an ontraport account and then got overwhelmed and cancelled it thinking there was something easier (I'm am not skilled at c ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great product, awesome customer service!" What do you dislike about Ontraport? I'm new to this type of system so it took some learning to figure a few things out but it didn't take long. ##### 2. Not Intuitive Users find the **interface not intuitive** , leading to a steep learning curve that can be overwhelming for beginners. [ See 4 mentions ](https://www.g2.com/products/ontraport/reviews?filters%5Bsentiment_snippet%5D=1780979&qs=pros-and-cons#reviews) See Related User Reviews ![Susan A. L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Susan A. L.") SL Susan A. L. Small-Business (50 or fewer emp.) 5.0/5 "Ontraport is an Amazing Company with a Top Notch Product." What do you dislike about Ontraport? Nothing. - I signed up for an ontraport account and then got overwhelmed and cancelled it thinking there was something easier (I'm am not skilled at c TW Tanesha W. Small-Business (50 or fewer emp.) 5.0/5 "Ontraport has helped us streamline our business!" What do you dislike about Ontraport? The only thing we initially struggled with was the steep learning curve. Some things were intuitive, while others took a little digging - or reaching ##### 3. Poor Customer Support Users report **poor customer support** , particularly regarding refunds and a rigid policy that prioritizes rules over relationships. [ See 3 mentions ](https://www.g2.com/products/ontraport/reviews?filters%5Bsentiment_snippet%5D=1780265&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 1.0/5 "Rigid, Unhelpful Response to a Clear Accidental Renewal on Unused Account" What do you dislike about Ontraport? Their rigid “no refund” policy is applied with no exceptions — even for an unused annual renewal on a dormant account. In our case, a $792 renewal wen TW Tanesha W. Small-Business (50 or fewer emp.) 5.0/5 "Ontraport has helped us streamline our business!" What do you dislike about Ontraport? The only thing we initially struggled with was the steep learning curve. Some things were intuitive, while others took a little digging - or reaching ##### 4. Billing Issues Users find Ontraport's **no refund policy** frustrating, especially concerning charges for unused and dormant accounts. [ See 2 mentions ](https://www.g2.com/products/ontraport/reviews?filters%5Bsentiment_snippet%5D=1773818&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 1.0/5 "Rigid, Unhelpful Response to a Clear Accidental Renewal on Unused Account" What do you dislike about Ontraport? Their rigid “no refund” policy is applied with no exceptions — even for an unused annual renewal on a dormant account. In our case, a $792 renewal wen CL Connor L. Small-Business (50 or fewer emp.) 5.0/5 "Saif from Ontraport did an incredible job!" What do you dislike about Ontraport? I don't like how I was automatically billed for increasing my contacts. ##### 5. Contact Management Users find **contact management confusing** , especially with automatic billing and using triggers to group contacts effectively. [ See 2 mentions ](https://www.g2.com/products/ontraport/reviews?filters%5Bsentiment_snippet%5D=1778583&qs=pros-and-cons#reviews) See Related User Reviews CL Connor L. Small-Business (50 or fewer emp.) 5.0/5 "Saif from Ontraport did an incredible job!" What do you dislike about Ontraport? I don't like how I was automatically billed for increasing my contacts. ![Jen C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jen C.") JC Jen C. Small-Business (50 or fewer emp.) 5.0/5 "Quick efficient and straight to the point! Eli provided excellent, clear and quick service!" What do you dislike about Ontraport? I would say that using triggers and grouping contacts is the most challenging for me. No matter how many times I ask, it's always a confusing process. ![Robyn C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robyn C.") RC Robyn C. Owner Alternative Medicine Small-Business (50 or fewer emp.) 12/16/2013 "Ontraport has streamlined my business and helped me do more business online." 5/5 What do you like best about Ontraport? I'm a sole practitioner who manages my own website, which also includes protected membership content. Without Ontraport I would have to juggle multiple systems for email marketing, contact management, order forms, membership, and video hosting, and I have neither the time nor the technical expertise to make all these systems 'play nice' with each other. Review collected by and hosted on G2.com. What do you dislike about Ontraport? There is quite a steep learning curve for automations, and I don't find the current interface particularly intuitive. Review collected by and hosted on G2.com. Recommendations to others considering Ontraport: Get your marketing plan (email sequences, launch sequence) worked out before you sign up, so you can start getting value for money as soon as you sign up. Review collected by and hosted on G2.com. What problems is Ontraport solving and how is that benefiting you? I don't have much design flair, so I like being able to take existing templates for order forms and landing pages, and modifying them to suit my needs, rather than having to design from scratch or hire someone to do this for me. Review collected by and hosted on G2.com. Show More 8/3/2026 Current UserValidated ReviewerSource: Organic ![Leah H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leah H.") LH Leah H. Owner Small-Business (50 or fewer emp.) 7/17/2026 "Ontraport Makes Building Pages and Sequences Easy for Small Businesses" 4/5 What do you like best about Ontraport? Ease of building pages and sequences. I've used other automation and CRM softwares in the past that are almost impossible to work without formal training. Ontraport is much more user-friendly for the small business owner or anyone who has used a CRM or simple email responder in the past. Review collected by and hosted on G2.com. What do you dislike about Ontraport? Not as easy to integrate as other softwares out there without using paid plugins and when connections are broken it's not as easy to reconnect - in my experience. I also don't like that it does not connect with Square, as one of the premier merchant services this is a detriment if one wants to build sales pages and connect with Square. Stripe is an inferior merchant service in my opinion and to only connect with them or Paypal has cause issues in deployment with some of my customers. Review collected by and hosted on G2.com. What problems is Ontraport solving and how is that benefiting you? I like the simple CRM and landing pages that I can publish within minutes for sales pages or one-off sales items and easily add automation instead of it being a 6 week build as I had to do in the past. The CRM part has a great dashboard, I do think for small business it is a great solution. Review collected by and hosted on G2.com. Show More Response from Lindsay Elswick of Ontraport [Editedit](https://www.g2.com/survey_responses/ontraport-review-13105224/official_response/edit) Hi Leah, it's wonderful to hear pages and sequences that used to take six weeks to build can now go live in minutes, and that the CRM dashboard has been such a strong fit for your business. On integrations, while Square isn't a native payment gateway in Ontraport, it can be connected through Zapier. We'll also share your feedback with our product team. Thanks for the feedback! - The Ontraport team Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ben J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben J.") BJ Ben J. Founder & Director Design Small-Business (50 or fewer emp.) 7/16/2026 "Ontraport Delivers: Flexible Custom Objects and Powerful, Scalable Automation" 4.5/5 What do you like best about Ontraport? Forms are one of the most underrated parts of Ontraport. You can build one and it just works, without fighting CSS or worrying about third-party plugin conflicts the way you often do with a lot of WordPress form tools. Custom objects have been a game-changer for client work as well; they give me the flexibility to model a business’s real data structure instead of forcing everything into a generic contact/deal schema. That matters a lot when clients have unusual sales processes or need to track things beyond standard CRM fields. The automation builder is also powerful enough to handle genuinely complex workflows—multi-step campaigns, conditional logic, lead scoring—without needing custom code. That lets me build sophisticated systems for clients quickly, and then maintain them without relying on a large dev team. Cost-effectiveness as clients scale is another major advantage. Rather than clients outgrowing the platform and facing a painful migration once they hit a certain size, Ontraport tends to grow with them, which saves everyone the cost and disruption of switching systems later. Support has been genuinely helpful too. When I’ve needed to escalate something technical, I’ve gotten real answers instead of being bounced around a ticket queue. Review collected by and hosted on G2.com. What do you dislike about Ontraport? One area I’d like to see improved is the lack of a true decision diamond (branching) element in the automation builder. It’s definitely workable to recreate branching logic with conditions, but it ends up requiring more steps than a native decision point would. For smaller automations this isn’t a big deal, but as automations get larger and more complex, those extra steps add up, and navigating or troubleshooting a big workflow can become unwieldy compared to platforms that offer cleaner visual branching. Also, as the number of tags grows across an account, it becomes increasingly difficult to keep everything organised. Stronger tools for searching, grouping, and cleaning up unused tags would make a noticeable difference. Review collected by and hosted on G2.com. What problems is Ontraport solving and how is that benefiting you? For my clients, Ontraport solves the fragmentation that comes from stitching together separate tools for CRM, email marketing, landing pages, booking calendars, forms, and transactions. Rather than juggling half a dozen subscriptions held together by brittle Zapier connections (each one a potential point of failure), everything sits in a single system with native integration. That means fewer moving parts to break, less time spent tracking down why a lead didn’t sync properly, and a much clearer view of the customer journey because all the data lives in one place. For my consultancy specifically, this directly translates into being able to deliver more sophisticated outcomes for clients without needing a large team. The automation builder and custom objects let me build systems that would otherwise require custom development, keeping projects cost-effective for SME clients while still addressing genuinely complex business needs—things like multi-step lead nurture, lead scoring, and CRM logic tailored to a client’s actual sales process instead of a generic template. This consolidation also makes ongoing maintenance and account audits far more manageable. When something needs fixing, I’m troubleshooting one system instead of chasing down which of five disconnected tools is causing the issue. Review collected by and hosted on G2.com. Show More Response from Lindsay Elswick of Ontraport [Editedit](https://www.g2.com/survey_responses/ontraport-review-13120768/official_response/edit) Hi Ben, this is an incredibly thorough review, thank you for taking the time to lay out exactly how you're using Ontraport across client work. It's great to hear forms, custom objects, and the automation builder have given you the flexibility to build real, sophisticated systems without needing a dev team behind you, and that scalability and support have held up as your clients grow. On the decision diamond and tag organization, those are exactly the kind of detail that's useful for our product team to have. We've passed it along to them. Thanks again for sharing. - The Ontraport team Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Amy T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amy T.") AT Amy T. CEO Small-Business (50 or fewer emp.) 7/15/2026 "Ontraport: A True One-Stop Business Partner for Clients, Classes, Payments, and Web Updates" 5/5 What do you like best about Ontraport? I am able to easily track my clients, set up classes, take payments, and change my website on my own. I have an ontraport specialist who helps me when I need deeper design/capabilities and he understands the intricacies and capabilities of Ontraport. It is my one-stop business partner Review collected by and hosted on G2.com. What do you dislike about Ontraport? The one thing I wish were a bit more robust or easy to use would be the "email" or newsletter function. Since my CMS is here, I would love to be able to design intricate emails like in Constant Contact without having to use an outside design tool and then import as an html file. I am not able t use some of the fun gamification plug-ins that come with the Stripo tool I use as they do not work with Ontraport Review collected by and hosted on G2.com. What problems is Ontraport solving and how is that benefiting you? The main thing I built was a reporting function. Each month, I prepare detailed astrological reports for my clients, and I was trying to figure out how to make the whole process easier and more seamless. Ontraport made that possible. My tech team built a system that personalizes each report based on the information I enter. It’s saving me at least 8–10 hours a month and has really reduced my stress levels. Review collected by and hosted on G2.com. Show More Response from Lindsay Elswick of Ontraport [Editedit](https://www.g2.com/survey_responses/ontraport-review-13111551/official_response/edit) Hi Amy, thank you for such a detailed review. Saving 8 to 10 hours a month on your astrology reports is incredible, and it's great to hear Ontraport's been able to support that alongside tracking clients, running classes, and managing payments all in one place. On email design, that's great timing to bring up. We've got new AI features in the works that will let you build things like emails just by chatting, which should make that kind of intricate design feel a lot more doable without needing an outside tool. Stay tuned for that. Thanks again for sharing this. - The Ontraport team Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Rebecca C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca C.") RC Rebecca C. Senior Manager Small-Business (50 or fewer emp.) 7/9/2026 "Transformative Power, Innovation and Support from Ontraport" 5/5 What do you like best about Ontraport? I find Ontraport to be a life-changer for both us and our clients. It does everything we need, from building what we envision to cutting down manual work significantly. I love how easy it is to create beautiful webpages and collect information through forms. The powerful automation features elevate our productivity, and the dynamic CMS offers a whole new layer of power for creating portals, web apps, and dynamic websites. The Ontraport support team is incredible, always happy to help with even the most complex questions and scenarios. I also appreciate that the platform is easy to use while continually innovating and releasing new functionalities. Their commitment to improvement is a strong point, with innovations like Dynamic CMS and the AI MCP layer changing how we work. Review collected by and hosted on G2.com. What do you dislike about Ontraport? I'd love native show/hide conditions on pages for custom object form data. Right now we hard code, or find other workarounds. But honestly, it's such a minor thing. Review collected by and hosted on G2.com. What problems is Ontraport solving and how is that benefiting you? Ontraport has transformed our operations by reducing manual work, enabling easy creation of beautiful webpages and forms, and offering powerful automations. The Dynamic CMS allows us to build portals and dynamic websites, adding a new layer of functionality. Review collected by and hosted on G2.com. Show More Response from Lindsay Elswick of Ontraport [Editedit](https://www.g2.com/survey_responses/ontraport-review-13087886/official_response/edit) Hi Rebecca, this is such a thoughtful review, thank you for taking the time to write it all out. It's great to hear Dynamic CMS and the AI MCP layer have made such a difference in how you work, and that our support team has been able to help with even your most complex questions. On the show/hide conditions for custom object form data, we'd love to dig into the specifics of what you're working on, there may be more flexibility here than expected depending on how the relationships between your objects are set up. Feel free to reach out to our support team directly so we can take a closer look together. Thanks again for sharing all of this, it truly means a lot. - The Ontraport team Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller EC Etienne C. Owner Small-Business (50 or fewer emp.) 7/9/2026 "Ontraport’s Robust CRM Automation with the API Flexibility I Needed" 5/5 What do you like best about Ontraport? It's a pretty robust contacts database and automation system, with solid features to adapt to any needs. While they moved on to full UX features, I scaled back to the basic features as I code my own systems and integrate via API. I actually tried replacing Ontraport with some of their competitors. The others looked good on paper but lacked critical features, lacked decent API support, or where overly fragmented. After looking all around, I I decided Ontraport was best. I re-created a clean account with cheaper plan and cleaned up all my systems. Review collected by and hosted on G2.com. What do you dislike about Ontraport? For many years, I had a grand-father pricing which ended up costing me a lot more than I should; but since migrated into a new cheaper account scaled for my needs. API had some weird quirks but I developed Ontraport.NET library to access the API which hides all those quirks. Other than that, it's mostly minor issues that got solved over time. Ontraport grew into a pretty robust platform. Certain things require slight work-around but I never stay stuck. Review collected by and hosted on G2.com. What problems is Ontraport solving and how is that benefiting you? Managing contacts, automations, sales history and emails. Even if someone develops their own system, contacts, automations and emails may be better delegated to a system like Ontraport. Review collected by and hosted on G2.com. Show More Response from Lindsay Elswick of Ontraport [Editedit](https://www.g2.com/survey_responses/ontraport-review-13086970/official_response/edit) Hi Etienne, thank you for such honest and thoughtful feedback, this genuinely helps us. Really glad Ontraport held up as you explored other options, and that the API flexibility has let you build things exactly the way you need them. The Ontraport.NET library you built sounds like a fantastic solution, that's impressive work. We also appreciate you sharing the pricing experience. Glad the move to a new plan worked out well for your setup. Thanks again for taking the time to share all of this. - The Ontraport team Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Christina M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christina M.") CM Christina M. CEO Small-Business (50 or fewer emp.) 7/9/2026 "Integrated Solution with Stellar Customer Support" 4/5 What do you like best about Ontraport? I love Ontraport's customer service, especially their chat, which is available often and always gives me what I need. I'm really grateful for how everything is integrated, allowing me to send newsletters, build web pages, lead pages, and shopping carts. Everything interacts with lots of automation. The customer service has great hours, and whenever I get stuck, I can reach out for immediate help that's easy to follow. It's really helpful in keeping my business moving. I've been a grateful user for over thirteen years. Review collected by and hosted on G2.com. What do you dislike about Ontraport? I think building the pages, the web pages, could be a little bit more intuitive. And a little bit more user friendly. Review collected by and hosted on G2.com. What problems is Ontraport solving and how is that benefiting you? I use Ontraport to build shopping cart pages, send newsletters, and create web and lead pages. Everything is integrated with lots of automation, and their customer service is super helpful, keeping my business moving smoothly. Review collected by and hosted on G2.com. Show More Response from Lindsay Elswick of Ontraport [Editedit](https://www.g2.com/survey_responses/ontraport-review-13086638/official_response/edit) Hi Christina, thirteen years is incredible, thank you for your continued trust in Ontraport all this time. So glad our chat support has been quick and easy to lean on, and that having newsletters, pages, shopping carts, and automation all under one roof has kept things running smoothly for your business. On page building, that's great feedback. We've actually got a new modern interface coming soon, plus new AI features in the works that will let you build pages just by chatting, which should make that process feel a lot more intuitive. Stay tuned for that. Thanks again for taking the time to share this. - The Ontraport team Current UserValidated ReviewerSource: Organic ![](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif) AN Verified User in Health, Wellness and Fitness Owner / Director Small-Business (50 or fewer emp.) 7/16/2026 "Great Integrations, Thorough Help Library, and Extremely Helpful Support" 4.5/5 What do you like best about Ontraport? It just works for what I need in my business. The integrations are great, the help library covers every subject I’ve needed, and if I’m still stuck, the support team is extremely helpful as well. Review collected by and hosted on G2.com. What do you dislike about Ontraport? As it's so useful, it can take a while to get used to getting the hang of it all, especially the site builder - and can be a little 'clunky' - but again the help and support available makes it all possible to use, even if you're not a technical person. Review collected by and hosted on G2.com. What problems is Ontraport solving and how is that benefiting you? Automations from lead generation to sales and follow ups. I was recommended this software to use within my business and I can see why. It just make things so much easier to manage and handle. Review collected by and hosted on G2.com. Show More Response from Lindsay Elswick of Ontraport [Editedit](https://www.g2.com/survey_responses/ontraport-review-13118637/official_response/edit) Hi there, it's great to hear Ontraport's been such a solid fit for your business, and that between the Support Center and our team, you've had what you needed to figure things out along the way! On the site builder, we've got new AI features in the works that will let you build pages just by chatting. We also have a new modern interface coming soon. Stay tuned for that. Glad to hear the recommendation lived up to what you expected! - The Ontraport team Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Michael N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael N.") MN Michael N. C Small-Business (50 or fewer emp.) 7/16/2026 "Robust CRM with Stellar Automation and Integration" 5/5 What do you like best about Ontraport? I use Ontraport as my CRM to manage my massively growing email list and all of our members for my company, Infinite Leads. I love its dynamic CMS platform that lets us build pages on the fly and change them instantly, which our members adore. It's also the only CRM I know of that has it, and that's pretty cool. The automation sequences are really user-friendly, allowing you to see what's going to happen and put in forks in the process with multiple paths, which is why it's my favorite among automations. Another major plus is that Ontraport covers so many bases all together and does it well. It's amazing that it includes affiliate tracking systems, probably one of the best I've seen. I also really love the integration aspects, especially with webhooks and AI tools like Claude for running reports quickly. The initial setup was a breeze, and I enjoy how it has grown with my business. I also appreciate their support team, who quickly solve any little glitches I run into. Review collected by and hosted on G2.com. What do you dislike about Ontraport? There are a few things around Ontraport that could maybe be a little bit better. As someone who considers myself an ultra high level user, I go well beyond the basics that most people would operate at, and sometimes I run into little glitches, especially in the operation of the system where it may miss a certain element in an automation. However, there are always workarounds and a way to tackle these issues, and the support team is great at solving problems quickly. Review collected by and hosted on G2.com. What problems is Ontraport solving and how is that benefiting you? I use Ontraport for managing my CRM and email lists, building dynamic CMS pages, and creating user-friendly automation sequences. Its integration capabilities streamline my business processes by connecting with other tools efficiently, which makes it a game changer for my business. Review collected by and hosted on G2.com. Show More Response from Lindsay Elswick of Ontraport [Editedit](https://www.g2.com/survey_responses/ontraport-review-13119534/official_response/edit) Hi Michael, thank you for such a detailed breakdown, it's clear how deep you've gone with Ontraport. Really glad Dynamic CMS has let you build and update pages on the fly for your members, and that the automation sequences with branching paths have been such a strong fit for how you like to build things out. On the glitches you've run into, that's not the experience we want for you. Please keep bringing anything you find to our support team so we can resolve issues as they come up. Thanks for the feedback! - The Ontraport team Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![carole c.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "carole c.") CC carole c. Founder & CEO Small-Business (50 or fewer emp.) 7/9/2026 "I actually look forward to calling their support line!" 5/5 What do you like best about Ontraport? Honestly? Their customer service is beyond compare. The staff are beyond friendly, incredibly competent, and an absolute delight. It's the only business I work with where I look forward to calling to get help. Review collected by and hosted on G2.com. What do you dislike about Ontraport? I have made referrals in the past and have mixed messages about how to get compensated for those referrals. So far, no money. It's been disappointing. Review collected by and hosted on G2.com. What problems is Ontraport solving and how is that benefiting you? Using Ontraport means I'm not zapping a bunch of other softwares together to make a functional business. Individual software platforms might be cheaper overall, but the peace of mind I get and the time I save is more than worth the cost. Review collected by and hosted on G2.com. Show More Response from Lindsay Elswick of Ontraport [Editedit](https://www.g2.com/survey_responses/ontraport-review-13087345/official_response/edit) Hi Carole, comments like this mean a lot to us, thank you for taking the time to share this. We've passed your kind words along to our support team. On the referral, our team reached out privately to clear up what happened. We appreciate you bringing it to our attention. Really glad Ontraport has given you that peace of mind and saved you the hassle of piecing together multiple platforms. 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