Benbria
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Loop Feedback is a customer engagement software that was designed to improve service and profitability, creating more loyal guests.
The Loop Inbox® is used to communicate with customers on their preferred channel of choice by location in real time. Existing solutions do not meet the needs of multi-location businesses including routing and reporting by location and other attributes. The Loop Inbox supports traditional, digital and social channels including Email, SMS, Web, WhatsApp, Facebook, Instagram and Twitter. The inbox allows conversations to be routed to the correct team member by location for immediate response, recovery and resolution. The inbox includes automations as well as a rich set of conversation activities including sentiment analysis, escalations, bot-to-human handoffs, internal notes and more. The inbox allows brands to establish and enforce standards and provide visibility into follow-up and recovery by location.
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About
What is Benbria?
Benbria Corporation offers innovative customer experience solutions focused on helping businesses enhance customer engagement and drive positive business outcomes. Specializing in customer feedback technology, Benbria's flagship product, Loop, enables companies to gather real-time feedback through multiple channels such as messaging, email, and social media. This platform empowers businesses to respond swiftly and effectively to customer inquiries and concerns, fostering improved communication and satisfaction. Benbria's systems are designed to be user-friendly and scalable, catering to a variety of industries including hospitality, retail, and healthcare among others.
