# Emson Reviews
**Vendor:** Rezero Consulting  
**Category:** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox)
## About Emson
Emson is a simple online shared inbox or help desk system with added case management. Case management can be in the form of complaints, leads, incidents. Cases can have multiple actions allocated to different people. They can also have costs recorded and approved against any type of case. Log and track complaints, leads or incidents; assign actions and costs; analyse what causes complaints. Emson provides a full operational view of your customer interactions and the actions taken to resolve them. A free tier exists for small companies and start ups to use as a basic shared inbox system. This could be used as a help desk or a way to respond to customers contacting you via the embedded contact form. Simplified setup, no need for a degree or training course in how to configure.






- [View Emson pricing details and edition comparison](https://www.g2.com/products/emson/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-24+01%3A18%3A42+-0500&secure%5Bsession_id%5D=5131e196-8c42-4893-aaf1-4df1f5bef2ad&secure%5Btoken%5D=f7a6d33110bf2190417bf8353c0c9c4e4795b23ce47fac000452084ffff02c3e&format=llm_user)

## Emson Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Usability**
- All-Employee Access
- Supporting Documents
- Two-Way Communication

**Productivity Tools**
- Notes
- Internal Discussion
- Assignments and Tasks
- Workflows
- Templates
- Integrations
- Tagging System

**Reporting**
- Priority Case Alerts
- Trend Analysis
- Performance Monitoring

**Analytics**
- Trends
- Performance Tracking
- Email Tracking

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Shared Inbox**
- Autonomous Task Execution
- Decision Making

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top Emson Alternatives
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  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,668 reviews)
  - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,407 reviews)