chatlyn

1 review

General description of chatlyn chatlyn is an AI-powered customer engagement platform that assists you in automating client communication, reducing workload and optimizing engagement to improve customer satisfaction and boosting your revenue. One of chatlyn's key features is its omnichannel inbox, which allows you to manage all customer interactions from one central location. This includes email, webchat, WhatsApp, SMS, Instagram, Facebook Messenger, Telegram and more. Get AI-generated reply suggestions for faster responses. Improve your message drafts with AI-generated recommendations while composing messages. Summarize conversations in a click. We support +25 languages, any message will be translated to the language of your choice and you can reply in your language and your clients will receive the message translated into their language. The powerful ticketing system makes it easy to assign and track client requests, ensuring that no customer goes unanswered. You can also add any custom attributes to your contacts. With the custom attributes you could create lists based on that and even create dynamic lists that would change automatically, these dynamic lists change in real time, adding and deleting people depending on the attributes. The Webchat widget allows you to add live chat functionality to your website, making it incredibly easy for customers to get in touch with you. The WhatsApp newsletter feature allows you to send targeted, thanks to the lists, automated messages, thanks to the “journey builder”, to customers via WhatsApp. This helps you maximize client engagement, conversions, and revenue. A WhatsApp Newsletter allows you to start any conversation with lots of customers. You can also customize the newsletter by adding a picture, a video, or even buttons (links, calling, reply with text) . It is a powerful tool because WhatsApp has an average open rate of 98% compared to only 21% on email. An AI chatbot powered by OpenAI that can be trained in seconds by uploading a PDF from your organisation and answer any queries in seconds with accurate answers. This chatbot, thanks to the omnichannel, can be connected easily anywhere and answer all questions 24/7. You could even connect it to Slack and use it as a knowledge base bot. A chrome extension that will be connected to your trained chatbot and will answer any text with your data. For example, answer any reviews or comments online with the information of your company, which will save a lot of time. Journey Builder is one of the top features, allows you to automate and create any whatsapp newsletter workflow or update lists, contacts. One of the biggest things is that you can connect it to any API point and could prepare a workflow for different events on perfect time that your customer does. For example, synchronising the time of a guest and receiving different messages depending on their stage (Check-in, check-out…) Even send different messages depending on their answer or the button they clicked. chatlyn also offers a number of marketing automation features designed to help you save time and increase leads and profits. These include keyword detection, which allows you to automatically respond to customer inquiries based on specific terms, eliminating the need to waste time answering the same question multiple times. Integrations with CRM, PMS, POS, and other systems to help you better understand and engage with your clients. You can also access detailed analytics and reports that provide valuable insights into customer behavior and engagement. As a result, you can optimize your customer interactions and improve your overall performance. chatlyn is 100% GDPR compliant, ensuring that you can use the platform without any concerns about data privacy. The web, iOS, and Android apps allow you to access your customer conversations, data, and receive notifications anytime, anywhere. Overall, chatlyn is a powerful tool for any business looking to improve customer communication, deliver higher conversions, and ultimately drive more sales.