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Best Knowledge Management Software - Page 6

Gauri Pawsey
GP
Researched and written by Gauri Pawsey

Knowledge management software, or KM software, supports an integrated approach to identifying, capturing, retrieving, and sharing information assets that have a strong focus on—how to accomplish a task, how to handle a situation, how a process works, and how to get a job done. These assets may include text documents, presentations, images, audio and video files, and other data types.

The purpose of knowledge management software is to capture and distribute knowledge, allowing members of an organization, along with its partners and customers, to access and use the information effectively. Having a centralized repository where this knowledge is stored helps create a single source of truth in an organization, eliminating confusion and reducing the time to find information.

Knowledge management encompasses a range of specialized software products, with four subcategories—knowledge base software, Q&A platforms software, standard operating procedures software, and work instructions software. While some products are solely placed in one category, others with overlapping feature sets are placed in multiple.

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Best Knowledge Management Software At A Glance

Leader:
Slack
Slack
Highest Performer:
Tango
Tango
Top Trending:
MaintainX
MaintainX
Best Free Software:
Notion
Notion
Show LessShow More
Top Trending:
MaintainX
MaintainX
Best Free Software:
Notion
Notion

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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424 Listings in Knowledge Management Available
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    G2 Score
Market Logic
(30)4.2 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Market Logic empowers leading brands with AI-driven solutions that sit at the intersection of knowledge management, market and competitive intelligence, and analytics. Our end-to-end insights platf

    Users
    No information available
    Industries
    • Consumer Goods
    Market Segment
    • 80% Enterprise
    • 10% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Market Logic Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    13
    Insights
    12
    Customer Support
    8
    Knowledge Accessibility
    8
    Helpful
    7
    Cons
    Search Functionality Issues
    6
    Search Limitations
    5
    Inefficiency
    4
    Slow Performance
    4
    Difficult Navigation
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Market Logic features and usability ratings that predict user satisfaction
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Market Logic Software
    Company Website
    Year Founded
    2006
    HQ Location
    Berlin, Germany
    Twitter
    @market_logic
    597 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    178 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Market Logic empowers leading brands with AI-driven solutions that sit at the intersection of knowledge management, market and competitive intelligence, and analytics. Our end-to-end insights platf

Users
No information available
Industries
  • Consumer Goods
Market Segment
  • 80% Enterprise
  • 10% Mid-Market
Market Logic Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
Insights
12
Customer Support
8
Knowledge Accessibility
8
Helpful
7
Cons
Search Functionality Issues
6
Search Limitations
5
Inefficiency
4
Slow Performance
4
Difficult Navigation
3
View All Pros and Cons
Market Logic features and usability ratings that predict user satisfaction
0.0
No information available
Seller Details
Seller
Market Logic Software
Company Website
Year Founded
2006
HQ Location
Berlin, Germany
Twitter
@market_logic
597 Twitter followers
LinkedIn® Page
www.linkedin.com
178 employees on LinkedIn®
Bitrix24
(598)4.1 out of 5
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Bitrix24 is an all-in-one business workspace that combines CRM, collaboration, and management tools in a single, easy-to-use platform – free for unlimited users. Whether you're a small team or a gr

    Users
    • Marketing Manager
    • Project Manager
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 55% Small-Business
    • 34% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Bitrix24 is a comprehensive business tool that integrates CRM, project management, HR solutions, and communication into a single platform for streamlined operations.
    • Reviewers frequently mention the wide variety of features, ease of use, and the ability to manage multiple tasks such as lead pipeline, deals, and projects within one software, as well as the convenience of having all necessary tools in one place, which enhances productivity and collaboration.
    • Users mentioned issues with the user interface being cluttered and overwhelming, particularly for new users, and performance lags when handling large datasets or switching between modules, as well as occasional problems with mobile app notifications and slow customer support response times.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Bitrix24 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    54
    Team Collaboration
    38
    Task Management
    34
    Features
    30
    Project Management
    30
    Cons
    Learning Curve
    20
    Limited Features
    19
    Missing Features
    19
    Lacking Features
    15
    Expensive
    13
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Bitrix24 features and usability ratings that predict user satisfaction
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Bitrix24
    Company Website
    Year Founded
    1998
    HQ Location
    Alexandria, Virginia
    LinkedIn® Page
    www.linkedin.com
    235 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Bitrix24 is an all-in-one business workspace that combines CRM, collaboration, and management tools in a single, easy-to-use platform – free for unlimited users. Whether you're a small team or a gr

Users
  • Marketing Manager
  • Project Manager
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 55% Small-Business
  • 34% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Bitrix24 is a comprehensive business tool that integrates CRM, project management, HR solutions, and communication into a single platform for streamlined operations.
  • Reviewers frequently mention the wide variety of features, ease of use, and the ability to manage multiple tasks such as lead pipeline, deals, and projects within one software, as well as the convenience of having all necessary tools in one place, which enhances productivity and collaboration.
  • Users mentioned issues with the user interface being cluttered and overwhelming, particularly for new users, and performance lags when handling large datasets or switching between modules, as well as occasional problems with mobile app notifications and slow customer support response times.
Bitrix24 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
54
Team Collaboration
38
Task Management
34
Features
30
Project Management
30
Cons
Learning Curve
20
Limited Features
19
Missing Features
19
Lacking Features
15
Expensive
13
View All Pros and Cons
Bitrix24 features and usability ratings that predict user satisfaction
0.0
No information available
Seller Details
Seller
Bitrix24
Company Website
Year Founded
1998
HQ Location
Alexandria, Virginia
LinkedIn® Page
www.linkedin.com
235 employees on LinkedIn®
G2 Advertising
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Ocasta
(34)4.7 out of 5
DealsSpecial offer!
30% Off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ocasta is a frontline operations platform that brings knowledge and insight to teams on the frontline, from retail and hospitality to fitness and contact centres. We turn daily uncertainty into con

    Users
    No information available
    Industries
    • Telecommunications
    Market Segment
    • 74% Enterprise
    • 12% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ocasta Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Customer Support
    4
    Helpful
    2
    Platform Usability
    2
    Simple
    2
    Cons
    Connectivity Issues
    1
    Inadequate Reporting
    1
    Organizational Challenges
    1
    Reporting Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ocasta features and usability ratings that predict user satisfaction
    7.6
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ocasta
    Year Founded
    2011
    HQ Location
    Brighton, United Kingdom
    Twitter
    @ocastahq
    974 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ocasta is a frontline operations platform that brings knowledge and insight to teams on the frontline, from retail and hospitality to fitness and contact centres. We turn daily uncertainty into con

Users
No information available
Industries
  • Telecommunications
Market Segment
  • 74% Enterprise
  • 12% Mid-Market
Ocasta Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Customer Support
4
Helpful
2
Platform Usability
2
Simple
2
Cons
Connectivity Issues
1
Inadequate Reporting
1
Organizational Challenges
1
Reporting Issues
1
View All Pros and Cons
Ocasta features and usability ratings that predict user satisfaction
7.6
Q & A
Average: 8.6
Seller Details
Seller
Ocasta
Year Founded
2011
HQ Location
Brighton, United Kingdom
Twitter
@ocastahq
974 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
Zingtree
(86)4.5 out of 5
Optimized for quick response
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Agentic AI Workflow Orchestration for Complex CX. Zingtree is the first Deterministic Agentic AI platform for complex CX. Zingtree’s no-code, enterprise-grade workflow automation platform empowers

    Users
    No information available
    Industries
    • Consumer Services
    • Consumer Goods
    Market Segment
    • 43% Mid-Market
    • 31% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zingtree Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    54
    Helpful
    29
    Intuitive
    29
    Features
    20
    Customer Support
    17
    Cons
    Missing Features
    12
    Learning Curve
    10
    Limited Options
    9
    Limited Customization
    8
    Slow Performance
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zingtree features and usability ratings that predict user satisfaction
    8.5
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zingtree
    Company Website
    Year Founded
    2020
    HQ Location
    Palo Alto, US
    Twitter
    @zingtree
    254 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    40 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Agentic AI Workflow Orchestration for Complex CX. Zingtree is the first Deterministic Agentic AI platform for complex CX. Zingtree’s no-code, enterprise-grade workflow automation platform empowers

Users
No information available
Industries
  • Consumer Services
  • Consumer Goods
Market Segment
  • 43% Mid-Market
  • 31% Small-Business
Zingtree Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
54
Helpful
29
Intuitive
29
Features
20
Customer Support
17
Cons
Missing Features
12
Learning Curve
10
Limited Options
9
Limited Customization
8
Slow Performance
8
View All Pros and Cons
Zingtree features and usability ratings that predict user satisfaction
8.5
Q & A
Average: 8.6
Seller Details
Seller
Zingtree
Company Website
Year Founded
2020
HQ Location
Palo Alto, US
Twitter
@zingtree
254 Twitter followers
LinkedIn® Page
www.linkedin.com
40 employees on LinkedIn®
eXo Platform
(93)4.3 out of 5
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    eXo Platform is an open source digital workplace solution that helps you connect, align and engage your teams around a single interface. You can use it to improve company and peer-to-peer communicatio

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 38% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • eXo Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Activities
    2
    Helpful
    2
    Marketing Opportunities
    2
    Task Management
    2
    Team Collaboration
    2
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • eXo Platform features and usability ratings that predict user satisfaction
    9.2
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    eXo Platform
    Year Founded
    2003
    HQ Location
    Paris, Paris
    Twitter
    @eXoPlatform
    102,672 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

eXo Platform is an open source digital workplace solution that helps you connect, align and engage your teams around a single interface. You can use it to improve company and peer-to-peer communicatio

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 38% Small-Business
  • 33% Mid-Market
eXo Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Activities
2
Helpful
2
Marketing Opportunities
2
Task Management
2
Team Collaboration
2
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
eXo Platform features and usability ratings that predict user satisfaction
9.2
Q & A
Average: 8.6
Seller Details
Seller
eXo Platform
Year Founded
2003
HQ Location
Paris, Paris
Twitter
@eXoPlatform
102,672 Twitter followers
LinkedIn® Page
www.linkedin.com
95 employees on LinkedIn®
Axero
(100)4.3 out of 5
Optimized for quick response
Entry Level Price:Starting at $10.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Axero is an award-winning platform that unites your team and moves work forward. Your people, company updates, documents, projects, communication - all together, and all instantly searchable. Loaded w

    Users
    No information available
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 55% Mid-Market
    • 24% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Axero is a platform that provides a space for departmental updates and company-wide communication, allowing users to collaborate, comment, and share content.
    • Reviewers appreciate Axero's ease of use, customization options, and excellent customer support, noting its ability to improve company-wide communication and workflow.
    • Reviewers experienced challenges with Axero's coding requirements for optimal space design, limited search functionality, lack of audit reporting capabilities, and ongoing unresolved issues.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Axero Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Customer Support
    16
    Features
    12
    Customization Flexibility
    11
    Easy Setup
    11
    Cons
    Missing Features
    8
    Confusion
    6
    Learning Curve
    6
    Inefficient Searching
    4
    Not Intuitive
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Axero features and usability ratings that predict user satisfaction
    8.3
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Axero Solutions, LLC
    Company Website
    Year Founded
    2008
    HQ Location
    New York, NY
    Twitter
    @AxeroSolutions
    419 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    52 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Axero is an award-winning platform that unites your team and moves work forward. Your people, company updates, documents, projects, communication - all together, and all instantly searchable. Loaded w

Users
No information available
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 55% Mid-Market
  • 24% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Axero is a platform that provides a space for departmental updates and company-wide communication, allowing users to collaborate, comment, and share content.
  • Reviewers appreciate Axero's ease of use, customization options, and excellent customer support, noting its ability to improve company-wide communication and workflow.
  • Reviewers experienced challenges with Axero's coding requirements for optimal space design, limited search functionality, lack of audit reporting capabilities, and ongoing unresolved issues.
Axero Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Customer Support
16
Features
12
Customization Flexibility
11
Easy Setup
11
Cons
Missing Features
8
Confusion
6
Learning Curve
6
Inefficient Searching
4
Not Intuitive
4
View All Pros and Cons
Axero features and usability ratings that predict user satisfaction
8.3
Q & A
Average: 8.6
Seller Details
Seller
Axero Solutions, LLC
Company Website
Year Founded
2008
HQ Location
New York, NY
Twitter
@AxeroSolutions
419 Twitter followers
LinkedIn® Page
www.linkedin.com
52 employees on LinkedIn®
xTiles
(11)5.0 out of 5
Entry Level Price:Starting at $8.25
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Create an infinite canvas where cards resemble a neatly organized collection of inter-related ideas, like sticking notes. They serve as units of thoughts with clear borders, displayed on a squeaky-cle

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 64% Small-Business
    • 36% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • xTiles features and usability ratings that predict user satisfaction
    8.7
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    xtiles.app
    Year Founded
    2021
    HQ Location
    Wilmington, Delaware
    Twitter
    @xTilesHQ
    960 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    42 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Create an infinite canvas where cards resemble a neatly organized collection of inter-related ideas, like sticking notes. They serve as units of thoughts with clear borders, displayed on a squeaky-cle

Users
No information available
Industries
No information available
Market Segment
  • 64% Small-Business
  • 36% Mid-Market
xTiles features and usability ratings that predict user satisfaction
8.7
Q & A
Average: 8.6
Seller Details
Seller
xtiles.app
Year Founded
2021
HQ Location
Wilmington, Delaware
Twitter
@xTilesHQ
960 Twitter followers
LinkedIn® Page
www.linkedin.com
42 employees on LinkedIn®
MangoApps
(126)4.2 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MangoApps is a leading intranet platform and employee hub that brings together your people, knowledge, tools, and AI in one secure, unified digital workplace. Whether you’re managing desk-based teams,

    Users
    • Project Manager
    Industries
    • Hospital & Health Care
    • Information Technology and Services
    Market Segment
    • 57% Mid-Market
    • 22% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • MangoApps Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Intuitive
    4
    Features
    3
    Team Collaboration
    3
    Collaboration
    2
    Cons
    Complex Features
    1
    Complexity
    1
    Complex Usability
    1
    Confusion
    1
    Difficult Learning
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MangoApps features and usability ratings that predict user satisfaction
    8.8
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MangoApps
    Year Founded
    2008
    HQ Location
    Issaquah, WA
    Twitter
    @mangoappsinc
    1,282 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    172 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MangoApps is a leading intranet platform and employee hub that brings together your people, knowledge, tools, and AI in one secure, unified digital workplace. Whether you’re managing desk-based teams,

Users
  • Project Manager
Industries
  • Hospital & Health Care
  • Information Technology and Services
Market Segment
  • 57% Mid-Market
  • 22% Enterprise
MangoApps Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Intuitive
4
Features
3
Team Collaboration
3
Collaboration
2
Cons
Complex Features
1
Complexity
1
Complex Usability
1
Confusion
1
Difficult Learning
1
View All Pros and Cons
MangoApps features and usability ratings that predict user satisfaction
8.8
Q & A
Average: 8.6
Seller Details
Seller
MangoApps
Year Founded
2008
HQ Location
Issaquah, WA
Twitter
@mangoappsinc
1,282 Twitter followers
LinkedIn® Page
www.linkedin.com
172 employees on LinkedIn®
REWO
(12)4.8 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    REWO is a plug & play end-to-end video SOP platform that transfers knowledge up to 12x faster than traditional documentation methods. REWO drastically improves capturing, visualizing and communica

    Users
    No information available
    Industries
    • Automotive
    Market Segment
    • 58% Mid-Market
    • 33% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • REWO features and usability ratings that predict user satisfaction
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    VIAR
    Year Founded
    2015
    HQ Location
    Celje, SI
    Twitter
    @weareviar
    3,638 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

REWO is a plug & play end-to-end video SOP platform that transfers knowledge up to 12x faster than traditional documentation methods. REWO drastically improves capturing, visualizing and communica

Users
No information available
Industries
  • Automotive
Market Segment
  • 58% Mid-Market
  • 33% Enterprise
REWO features and usability ratings that predict user satisfaction
0.0
No information available
Seller Details
Seller
VIAR
Year Founded
2015
HQ Location
Celje, SI
Twitter
@weareviar
3,638 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
Discourse
(68)4.0 out of 5
Entry Level Price:$20.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Discourse helps businesses build trusted online communities where engagement drives retention, support, and knowledge sharing. Designed to scale and easy to adapt, it offers full data control and powe

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 41% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Discourse Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    3
    Ease of Use
    2
    Knowledge Sharing
    2
    User Interaction
    2
    Content Management
    1
    Cons
    Content Management
    1
    Data Loss
    1
    Irrelevant Content
    1
    Limited Customization
    1
    Notification Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Discourse features and usability ratings that predict user satisfaction
    10.0
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Discourse
    Year Founded
    2012
    HQ Location
    El Cerrito, CA
    Twitter
    @discourse
    11,884 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    217 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Discourse helps businesses build trusted online communities where engagement drives retention, support, and knowledge sharing. Designed to scale and easy to adapt, it offers full data control and powe

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 41% Small-Business
  • 37% Mid-Market
Discourse Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
3
Ease of Use
2
Knowledge Sharing
2
User Interaction
2
Content Management
1
Cons
Content Management
1
Data Loss
1
Irrelevant Content
1
Limited Customization
1
Notification Issues
1
View All Pros and Cons
Discourse features and usability ratings that predict user satisfaction
10.0
Q & A
Average: 8.6
Seller Details
Seller
Discourse
Year Founded
2012
HQ Location
El Cerrito, CA
Twitter
@discourse
11,884 Twitter followers
LinkedIn® Page
www.linkedin.com
217 employees on LinkedIn®
Igloo
(94)4.2 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Igloo Software is the only digital workplace platform that enables a truly connected, collaborative, and engaged frontline and desked workforce. Igloo creates multi-channel, personalized digital exper

    Users
    No information available
    Industries
    • Information Technology and Services
    • Non-Profit Organization Management
    Market Segment
    • 56% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Igloo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Centralized Management
    2
    Collaboration
    2
    Collaboration Focus
    2
    Communication
    2
    Cons
    Limited Customization
    2
    Limited Features
    2
    Complexity
    1
    Expensive
    1
    File Management
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Igloo features and usability ratings that predict user satisfaction
    8.9
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Igloo
    Year Founded
    2008
    HQ Location
    Kitchener, Canada
    Twitter
    @IglooSoftware
    7,423 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    52 employees on LinkedIn®
    Phone
    +1.877.664.4566
Product Description
How are these determined?Information
This description is provided by the seller.

Igloo Software is the only digital workplace platform that enables a truly connected, collaborative, and engaged frontline and desked workforce. Igloo creates multi-channel, personalized digital exper

Users
No information available
Industries
  • Information Technology and Services
  • Non-Profit Organization Management
Market Segment
  • 56% Mid-Market
  • 30% Enterprise
Igloo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Centralized Management
2
Collaboration
2
Collaboration Focus
2
Communication
2
Cons
Limited Customization
2
Limited Features
2
Complexity
1
Expensive
1
File Management
1
View All Pros and Cons
Igloo features and usability ratings that predict user satisfaction
8.9
Q & A
Average: 8.6
Seller Details
Seller
Igloo
Year Founded
2008
HQ Location
Kitchener, Canada
Twitter
@IglooSoftware
7,423 Twitter followers
LinkedIn® Page
www.linkedin.com
52 employees on LinkedIn®
Phone
+1.877.664.4566
ClickLearn
(40)4.5 out of 5
Entry Level Price:Starting at $6,350.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ClickLearn is the market leading solution for creating easy user instructions, e-learning and process videos for business software. ClickLearn will automate writing your business-critical walk-thr

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 45% Enterprise
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ClickLearn Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Efficiency
    4
    Easy Creation
    3
    Training
    3
    Customer Support
    2
    Cons
    Audio Issues
    2
    Editor Issues
    2
    Limited Editing
    2
    Bug Issues
    1
    Compatibility Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ClickLearn features and usability ratings that predict user satisfaction
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ClickLearn
    Year Founded
    2009
    HQ Location
    Copenhagen K, DK
    Twitter
    @ClickLearn
    478 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    81 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ClickLearn is the market leading solution for creating easy user instructions, e-learning and process videos for business software. ClickLearn will automate writing your business-critical walk-thr

Users
No information available
Industries
No information available
Market Segment
  • 45% Enterprise
  • 40% Mid-Market
ClickLearn Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Efficiency
4
Easy Creation
3
Training
3
Customer Support
2
Cons
Audio Issues
2
Editor Issues
2
Limited Editing
2
Bug Issues
1
Compatibility Issues
1
View All Pros and Cons
ClickLearn features and usability ratings that predict user satisfaction
0.0
No information available
Seller Details
Seller
ClickLearn
Year Founded
2009
HQ Location
Copenhagen K, DK
Twitter
@ClickLearn
478 Twitter followers
LinkedIn® Page
www.linkedin.com
81 employees on LinkedIn®
Seismic Knowledge
(103)4.3 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Smarter, faster answers Deliver crowdsourced and verified knowledge in bite-size, wherever your teams work (Email, Slack, CRM, Chrome, and more). Accelerate deals and provide outstanding customer expe

    Users
    No information available
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 64% Mid-Market
    • 20% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Seismic Knowledge Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Knowledge Base
    1
    Knowledge Management
    1
    Cons
    AI Limitations
    1
    Chat Functionality Issues
    1
    Difficult Settings
    1
    Inadequate Features
    1
    Inefficient Search Functionality
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Seismic Knowledge features and usability ratings that predict user satisfaction
    8.5
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Seismic
    Year Founded
    2010
    HQ Location
    San Diego, CA
    Twitter
    @SeismicSoftware
    3,813 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,302 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Smarter, faster answers Deliver crowdsourced and verified knowledge in bite-size, wherever your teams work (Email, Slack, CRM, Chrome, and more). Accelerate deals and provide outstanding customer expe

Users
No information available
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 64% Mid-Market
  • 20% Small-Business
Seismic Knowledge Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Knowledge Base
1
Knowledge Management
1
Cons
AI Limitations
1
Chat Functionality Issues
1
Difficult Settings
1
Inadequate Features
1
Inefficient Search Functionality
1
View All Pros and Cons
Seismic Knowledge features and usability ratings that predict user satisfaction
8.5
Q & A
Average: 8.6
Seller Details
Seller
Seismic
Year Founded
2010
HQ Location
San Diego, CA
Twitter
@SeismicSoftware
3,813 Twitter followers
LinkedIn® Page
www.linkedin.com
1,302 employees on LinkedIn®
Coassemble
(173)4.6 out of 5
View top Consulting Services for Coassemble
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Think big, start small, learn fast—and make it fun. Everything you need to transform your training into short & spicy microlearning experiences. Upload a document, drop in an idea, and let Coassem

    Users
    No information available
    Industries
    • E-Learning
    • Non-Profit Organization Management
    Market Segment
    • 57% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Coassemble Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Customer Support
    7
    Course Creation
    5
    Content Quality
    4
    Features
    4
    Cons
    Bug Issues
    2
    Limitations
    2
    Limited Customization
    2
    Missing Features
    2
    Slow Performance
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Coassemble features and usability ratings that predict user satisfaction
    7.9
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Coassemble
    Year Founded
    2016
    HQ Location
    Newcastle West, AU
    Twitter
    @coassemble
    1,082 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Think big, start small, learn fast—and make it fun. Everything you need to transform your training into short & spicy microlearning experiences. Upload a document, drop in an idea, and let Coassem

Users
No information available
Industries
  • E-Learning
  • Non-Profit Organization Management
Market Segment
  • 57% Small-Business
  • 35% Mid-Market
Coassemble Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Customer Support
7
Course Creation
5
Content Quality
4
Features
4
Cons
Bug Issues
2
Limitations
2
Limited Customization
2
Missing Features
2
Slow Performance
2
View All Pros and Cons
Coassemble features and usability ratings that predict user satisfaction
7.9
Q & A
Average: 8.6
Seller Details
Seller
Coassemble
Year Founded
2016
HQ Location
Newcastle West, AU
Twitter
@coassemble
1,082 Twitter followers
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
Capacity
(57)4.8 out of 5
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for

    Users
    No information available
    Industries
    • Financial Services
    • Banking
    Market Segment
    • 42% Mid-Market
    • 37% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Capacity Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Easy Setup
    6
    Efficiency
    5
    Helpful
    5
    Customer Support
    4
    Cons
    Inadequate Features
    2
    Lack of Features
    2
    Limited Features
    2
    Access Limitations
    1
    Cost
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Capacity features and usability ratings that predict user satisfaction
    8.8
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Capacity
    Year Founded
    2017
    HQ Location
    University City, Missouri
    Twitter
    @GoCapacity
    526 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    630 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for

Users
No information available
Industries
  • Financial Services
  • Banking
Market Segment
  • 42% Mid-Market
  • 37% Small-Business
Capacity Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Easy Setup
6
Efficiency
5
Helpful
5
Customer Support
4
Cons
Inadequate Features
2
Lack of Features
2
Limited Features
2
Access Limitations
1
Cost
1
View All Pros and Cons
Capacity features and usability ratings that predict user satisfaction
8.8
Q & A
Average: 8.6
Seller Details
Seller
Capacity
Year Founded
2017
HQ Location
University City, Missouri
Twitter
@GoCapacity
526 Twitter followers
LinkedIn® Page
www.linkedin.com
630 employees on LinkedIn®
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