Igloo Reviews & Product Details

Igloo Overview

What is Igloo?

Igloo is a leading provider of digital workplace solutions, helping companies move beyond traditional intranets to inspiring digital destinations that improve communication, knowledge sharing, collaboration, and culture. All Igloo solutions are 100% cloud-based, mobile-enabled, and integrate with the leading enterprise systems and cloud apps your business relies on. By centralizing all information, Igloo provides a single-source-of-truth and enables a more productive and engaged workforce.

Igloo Details
Website
Discussions
Igloo Community
Languages Supported
Catalan, German, English, French, Italian, Japanese, Portuguese, Russian, Spanish, Chinese (Simplified), Chinese (Traditional)
Product Description

Igloo is a provider of digital workplace solutions, helping companies build inspiring digital destinations.

How do you position yourself against your competitors?

Igloo is built for business. It creates connections between people at work, but not at the expense of productivity or engagement. Social interactions take place within the context of work, and it's easy to understand what activities are critical vs. extracurricular.

Igloo provides a seamless user experience across native features and third party applications, including Google and Microsoft, so your work is woven together in a contextual, organized, and accessible way.

The Igloo platform is flexible and customizable. Using the site manager and drag-and-drop interface, you can configure your Igloo to match your company’s structure for easy and intuitive navigation. Plus, you can add your company logo, fonts, and colors to truly make it your own.

At Igloo, we don’t just hand you the product and walk away. We stick with you throughout the journey to help you design, build, and evolve an engaging digital destination that people will actually use.


Seller Details
Seller
Igloo
Company Website
Phone
+1.877.664.4566
Year Founded
2008
HQ Location
Kitchener, Canada
Twitter
@IglooSoftware
8,288 Twitter followers
LinkedIn® Page
www.linkedin.com
131 employees on LinkedIn®

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Igloo Reviews

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Asesor comercial
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love being able to build pages, subpages, and several layers of deep sections, so I can have control over the entire organization. I really like that its easy very to use and extremely versatile. Igloo also helps you to build a knowledge base for sharing information with everyone. Review collected by and hosted on G2.com.

What do you dislike?

Prices can lead to high costs. Something really strange happens every time I wish to add files to the desktop site, it saves me any old files that have nothing to do with what I'm working on. makes me furious. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

In terms of parts, page layout, color scheme, labeling, etc., it can also be personalized for your company. If you have a decentralized business that needs to house data in the cloud to collaborate, Igloo works great. I'm recommending this. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Igloo was used primarily to facilitate contact between team members, to share data and schedule appointments in other Departments, as well as a forum for exchanging information between teams across countries. We aim to standardize all communications in our department into one accurate and efficient network so that productivity can be greatly improved. Review collected by and hosted on G2.com.

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Web Analytics Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It's great that Igloo provides me with a digital work environment that resembles a social network, which makes our work not only organized but also fun. I can easily share information, files in different formats, projects, assign and perform tasks, interact with colleagues seamlessly and more, all within one platform. Igloo is very easy to use, its interface is quite intuitive and navigable. Their technical service is very attentive and efficient. Review collected by and hosted on G2.com.

What do you dislike?

Igloo is expensive compared to other tools in the market, however we decided to give it a try and I can say that it is worth every penny invested, it works excellently for us. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is incredibly effective in bringing work teams together, distributing information securely and efficiently, sharing files in different formats and performing tasks within the same environment. It's worth trying, I recommend it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Igloo has been very helpful within our organization to carry out a more organized and fluid work within each work area. We have felt comfortable using this resource in our day-to-day work. It has been an excellent solution to internal communication, collaboration and information distribution problems. It has been of great benefit in maintaining order within the organization and increasing productivity. Review collected by and hosted on G2.com.

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Open Discussions in Igloo
Clinical Research Assistant
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Igloo is HIPPAA compliant and this was important factor when considering a platform that would address our ethics committees concerns. The in-house option for workplace analytics is a bonus as we are not allowed to utilize google analytics as stipulated by our REB. Review collected by and hosted on G2.com.

What do you dislike?

We do not have a web developer on our team, and so once our platform was out of the development phase and the igloo team released the platform to our control and administration, there were some challenges in terms of making changes, understanding the platform on our own - changes in team members may have played a role in this as well. Additionally, when submitting a request for an issue (glitch, feature request) that requires somewhat immediate attention, the support team is unable to give a timeline as to when the issue will be fixed OR even notify you of the fix - you are directed to read the newsletters. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

In terms of research, our choice of igloo was swayed heavily by our ethics committee who were looking for HIPPAA compliance Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have used Igloo to house resources and a community of study participants, it provides a one stop place to access all study related material for our participants. We also have a space hidden from participants where the research team members can collaborate before implementation that is more efficient/succinct than email. The ability to assign platform members different levels of access has proved to be a great asset. Review collected by and hosted on G2.com.

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Systems & Data Administrator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like how easy it is to configure permission groups, set up new spaces, collaborate on shared calendars for upcoming events and training. Igloo is far better at this than any other intranet I have worked with! Our overall experience also improved once we enabled single sign on with our Microsoft services as it mean that users no longer needed to have a disjointed sign in experience. Review collected by and hosted on G2.com.

What do you dislike?

Igloo has a bit of work to do in relation to document collaboration compared to some of its competitors. Collaboration on documents can be difficult if you want multiple people to edit at once, as only one person can currently edit a document at a given time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Depending on what your company priorities are, Igloo should definitely be a high contender. With easy to use blogs, wikis and calendars, and easy to configure page layouts, it is a great choice for people implementing a solution who don't have high technical literacy. The only downfall we have found is the inability to have multiple people editing one document simultaneously which will need to be a consideration when choosing a platform. If employee engagement and easy of use of important, Igloo is a great choice. If document collaboration with multiple users simultaneously is a priority, then Igloo may not be there yet. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have a bit issue with sharing events and training with staff. Igloo has a great calendar function which allows multiple calendars to be overlaid into one widget to enable users to view all upcoming events and training in one view. It also allows users to book in for events and training through the Igloo calendars which makes attendance easier to gauge. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The customer service and strategic support is fantastic at Igloo. We conducted a refresh of our intranet in 2018, and the team was very helpful and supportive the entire way. Even with smaller day to day fixes, the staff are very quick to respond to support tickets. It is always a pleasure working with Igloo staff, they are incredibly friendly and talented professionals. Review collected by and hosted on G2.com.

What do you dislike?

I wouldn't change much, the software is great and works well. We are a long standing customer with Igloo, and customer feedback based improvement has always been a priority for them, and you can see it which is fantastic. We have the ability to make improvement recommendations on the support site, and it is great to see Igloo taking those seriously. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We purchased Igloo to solve communication challenges, specifically with how our employees receive company news and information. We made it our goal to make "The Current" our primary communication tool and have realized incredible success. In the past two years we recorded a 200% increase in viewership and a sizable increase in users engaging with content. Review collected by and hosted on G2.com.

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AE
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Easy to learn and use (navigation, profile setup, quick access to info etc.)

• Engaging interface: It is hoped that members want to come and spend time in the environment

• Flexible: Design and refinement of the environment wa/is easy to do (e.g. changing of widgets, titles, interface, adding photos etc.)

• Storage: Large and on Canadian servers

• User Accounts: Ease and flexibility with setting up and editing accounts; users are able to customize their accounts (e.g. dashboard, directory profile, what content they subscribe to, To Do lists, push notifications etc.)

• Security: Ability to set View/Edit members’ privileges easily and flexibly (across individuals and teams within the Partnership and publicly)

• Functionality: All in one resource – Directory, communication (e.g. posting of information such as announcements, meeting notes, updates etc. with ability to add comments, broadcast or email), file and calendar sharing, task lists, blogs/wikis, advanced search features, compatibility with social media tools etc.

• Technical and customer Support: Affordable and responsive

• Affordable: Few funds were assigned to the purchase of a KM tool in our Partnership budget Review collected by and hosted on G2.com.

What do you dislike?

• -sometimes the software isn't as intuitive as we would hope (some edits happen from the site manager, others from the page directly)

• -the channel function is unclear (more in depth training materials/videos or one-on-one support would be beneficial

• -cascading inheritance/rules is useful, however not thorough enough to tailor to specific needs of our KM

• Public website does not appear in search engines’ search results

• No relationship with social media (e.g. Sharing from What’s App or FB messages)

• No ability to post multiple photos and assign all the same labels

• No photo gallery (e.g. multiple photos viewed on one screen with ability to browse through them

• Licenses: Unclear how different accounts are set up for different types of users (e.g. Producers vs Viewers) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

-we can store large files, which can easily be shared with our partners

-sharing recent news stories can be easily shared (avoiding e-mail)

-for the most part, the software is user friendly

-inviting new members can be done in minutes Review collected by and hosted on G2.com.

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AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Training on the Igloo platform is intuitive and extensive. I joined my current company after they had already implemented their digital workspace and I was able to get up to speed with the help of tutorial videos, webinars, semi-private training and knowledge base. Review collected by and hosted on G2.com.

What do you dislike?

Semi-training frequency of each type is typically once per month which can make scheduling a little difficult. That being said, they're noted well in advance so I haven't ran into any substantial issues booking the module that I needed. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take advantage of Igloo's webinars, private, and semi-private training. Their instructors are great in giving you the knowledge and practice to implement what you need into your digital workspace. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to have a centralized hub to access company information and resources has empowered our Ambassadors to really take in our company values and learn about departments or other properties that they may not have frequent communication with. As a hotelier with owned, managed and franchised properties, being able to collaborate with and inform Ambassadors has helped with employee engagement, especially on the recognition side with our Kudos program. Review collected by and hosted on G2.com.

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AN
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Lots of options on how to collate and present information in different formats, while being easy to navigate. Like being able to add blogs, share documents, create larger pieces of information using links to navigate around the work. Users from many roles can provide content and access information. Support available if required. Able to change the layout and re-prioritise information if needed. Different access levels is essential to stay compliant for GDPR etc. Good to be able to change number of users if needed. Review collected by and hosted on G2.com.

What do you dislike?

Would like more options for the end view users see. Graphics could stand out more. Some of the graphics look a little bit dated so would like to see a more modern finish. Would like to wow users when they first log in. Would like member grouping to be simplified. Never remembers my login, even when saving it! 'More' options on menu at top don't display correctly as far as I can see. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Not a company I had heard of previously but definitely worth considering as an option. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sharing information worldwide. Important to be able to share all resources available. Easy to update in a changing environment. Have sometimes tried different formats to see what works best for a specific piece of information. Good to be able to link to external websites and other sources. Review collected by and hosted on G2.com.

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AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

SSO

AD Sync

Notification settings

amount of users it can support Review collected by and hosted on G2.com.

What do you dislike?

self-customization abilities - SOWs and cost are required for post launch customizing unless you have an experienced web developer on your staff

widget diversity - many do very similar functions

amount of support from the company included in contact feels minimal Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Cost for additional services - there are fees associated with some integrations and any code work that is not part of your original contract

AD/SSO needs - do you want your employees to be able to use single sign on and have active directory sync with the platform. If so, how will you execute with your internal IT team

ease of customization - a lot needs to be done by the Igloo team to create the exact workplace you are envisioning

Support levels - know what you need in terms of support and purchase the right support package

Level of education and engagement from employee base

Get executive buy in before purchasing any digital workplace platform

During planning, create a training plan for employees to contribute to your platform

Ask lots of questions before, during and after purchase and implementation

Ensure your IT team is part of the implementation and well versed as well on the platform

Create a content and administrator team - to keep the platform useful, a full team of people dedicated to it's content and success is vital Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to communicate on a firm-wide basis without additional emails. It has also allowed us to create a repository for HR, IT, Finance and Marketing tools while also creating important news feeds for the client facing teams. There is greater transparency within the organization from both the employee and leadership perspective. Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ability to customize areas for individual teams. The ability to create groups both globally and within a team. Review collected by and hosted on G2.com.

What do you dislike?

The layout restrictions and the fact that I need to engage customer care to make design changes. The complexity of creating groups and getting people assigned to spaces. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you have a small team of people to help with deployment. Develop a governance plan prior to rolling this out to your staff. They won't know what to do with it and get frustrated if you don't have a governance plan and a plan for how you want to use the platform. This will cause them to not use it. Make sure that ALL leaders in your organization are encouraging the use of the product, otherwise it wont go so well. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Communication across a large corporation. Sharing of staff kudos and feedback. Uploading of photos. Review collected by and hosted on G2.com.

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Senior Director of Knowledge Management
Staffing and Recruiting
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I appreciate the turn-key aspects which make Igloo intranet software ready to use off the shelf. Its straightforward look and feel minimize confusion and keep things simple for users who want to get things done. Review collected by and hosted on G2.com.

What do you dislike?

There are lightly customizable options but they are largely limited and limiting. Perhaps the platform will become more flexible and allow for more creativity over time. There does not seem to be a whole lot of innovation or development going on, however, so don't count on that. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's fine. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With Igloo, my executive search firm has a secure Intranet that gets most of the job done. Our team members can reliably find integral documents, templates and communications in a safe space for all. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Using Igloo on a standard level isn't hard at all. That's very important when we want to onboard new user and have them use the system continuously for work activities and information sharing. The software usage is similar to Facebook, so it's easy for those that have experience with Facebook. Igloo goes much farther than Facebook when it comes to productivity tools. We can assign to-dos and share business resources more efficiently in Igloo. Review collected by and hosted on G2.com.

What do you dislike?

Igloo doesn't have many of the more detailed project management features that would allow us to plot out tasks in an orderly schedule or calendar. There aren't the kinds of charts and graphs that are included in some of the more professional intranet systems. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Igloo can make your staff more united and not left in the dark as much as they might be without a central work hub. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I can stay up to date on most of our shared work news and can access our files and resources more efficiently. I don't have to depend as much on multiple communications tools or software. There is less conflicting information I have to contend with by having most of my information funneled through the Igloo system. Review collected by and hosted on G2.com.

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Application Development Professional
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The platform has a wide variety of capabilities that cater to potential customers, and are valuable for specific corporate units. The program helps all sorts of documents, reports, information and technology projects to be exchanged inside or outside the enterprise. This enables forums, workshops, tracking and supervision with other departments to share information and to schedules. Review collected by and hosted on G2.com.

What do you dislike?

When we began, we'd like more advice on the web layout setup and design. Now, we begin to understand that our platform is somewhat disorganized and that there are other buttons that we don't need. There should have been more best practices. We have a fantastic demand, but we do not have the extra money to invest on producing paquets. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Completely recommended for all types of organizations because of its many features that allow the company to rationalize any form of operation. This allows the enterprise to be modified with application models versions and guarantees the tool's incorporation of any operation carried out by the enterprise is an effective and successful process. Hesitate not to try that. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Due to its wide-ranging variety of roles in all fields, all branches of the company use Igloo. Using this platform, the connectivity with all the team members will be great, we exchange documents, reports and tasks to make it available to all people. Even workers working outside the company will make use of it. Via this we will be able to post and report articles, projects and other data, as well as social media site. Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

- Easily creating navigation, spaces, access levels, broadcast to staff Review collected by and hosted on G2.com.

What do you dislike?

- Additional integrations would be helpful such as scheduling tools/app integration

- Additional options to gain points would be useful for engagement Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

- Employee communication and engagement Review collected by and hosted on G2.com.

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AC
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The technical support staff is responsive and very timely. Review collected by and hosted on G2.com.

What do you dislike?

Some functionalities seem to be lacking, like the search feature. They do a great job of making improvements, and it has improved greatly since we began using the platform, but it does still have a way to go. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have reduced the number of emails going out companywide, and the workplace platform serves as a document hub across the varying offices within our company. Review collected by and hosted on G2.com.

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Account Director
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Igloo is easy to set up, navigate and with solid customer service. In addition its customization is something key to establish comfort in the user. Igloo provides you with excellent customization capabilities and really adapts to the need for small fast communication situations to important announcements of the operating company. The calendar function is visually attractive. Review collected by and hosted on G2.com.

What do you dislike?

The price is high, this can have negative consequences to be able to acquire it. However, many people use it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for communication throughout the company, it is certainly a total program and capable of performing this function. It is also a solid platform and you will get where you want to go when you do not have an intranet. I just want you to consider its price, I don't want to alarm it, but you should keep in mind that it's a bit expensive. However, the program is powerful. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Igloo foster relationships and increase collaboration with customers, partners and suppliers. It helps us organize the key information we want everyone to access; It works very well and the company's employees quickly adapted with easy access to its implementation and linked it to the company's general mission program. Review collected by and hosted on G2.com.

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AA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like that the site can be configured to do as much or as little as you and your team need at any given time. The page design and site management is quick and intuitive. It is a great, central space for a team to share ideas and access a centralized document bank. Plus, they are constantly making improvements and growing the functionality of the tool, and it has never impeded the current function. I love working with a company who continues to grow their product for new and existing clients. Review collected by and hosted on G2.com.

What do you dislike?

I wish there were more customization options available to the end user in terms of page layout. Also, I would like to be able to give subfolders custom email addresses, which would allow for easier file management. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving an issue of centralized and up to date resources, file sharing, and communication within our cross-country team. Igloo has helped us create an online community where people can share files, news and stories from the road. Review collected by and hosted on G2.com.

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Senior Vice President, Technology
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

From our very first experience with the Igloo sales team, who absolutely bent over backwards to build us a prototype that truly matched our expressed needs before we invested a single dollar, to our phenomenal project manager and her skilled implementation team, to the responsive and empowered support people, Igloo is a company that is built on the greatness of its people. Review collected by and hosted on G2.com.

What do you dislike?

Occasionally, the base platform shows some signs of age, the solution to which is an add-on or "upgrade" instead of a platform update release. When the upgrades represent true enhancements, this is generally a reasonable approach, but when the upgrade represents little more than a user interface "fix" (UX improvement), this model of charging additional $ to access the improvement can do damage to the Igloo-is-our-Partner relationship. An example of this is the "premium profiles" module--again, simply an improved design for the "standard" profile functionality. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you have a well-rounded internal team, including IT people with experience in WebCMS. Igloo is a powerful, flexible platform, which means you need to invest in understanding the platform in a fairly sophisticated manner before you can fully harness it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our organization is broad, with a multi-faceted structure. We operate in many different domains, which causes something of a cultural challenge in which certain subcultures begin to assert themselves and reinforce silos. Our Igloo platform is helping us build a more collaborative system which, even more crucially, is continually driving a more collaborative, team-oriented culture. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Igloo has a crisp design that places menu items, charts and communications in concise and organized sections. The pricing is good compared to other professional intranet type solutions on the market. We can add charts, calendars and post knowledge libraries so that people can always be able to retrieve the information they need to finish their job. Review collected by and hosted on G2.com.

What do you dislike?

If you don't plan properly and get everyone on board with the proper instructions, some users can make everyone else's tasks more difficult sometimes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

When it's running well, Igloo allow everyone to get their work done in a more timely fashion and requires less information requests from person to person. We can stay informed collectively with the same information so their is less inconsistency across all share data and timelines. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Great customer services and support. Easy to use the site and configure Review collected by and hosted on G2.com.

What do you dislike?

Upon initial set up, we would've like to have seen more consulting when it comes to configuring and laying out the site architecture, we now are starting to realize that our site is slightly disorganized and there are a lot of widget that we aren't using. More best practices could've been provided. The marketplace is great, but we don't really have the additional budget to spend on the evolve packages. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

have a plan and a site layout. Seek outside site architects to help you with navigation and UX design. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Where to begin. I think communication is the biggest. We are reducing the amount of non-vital emails that employees receive. We are going more green and printing off less materials because we now post electronically. Knowledge sharing and have a one stop shop for what's happening around the company, kudos, documents, a directory complete with photos and job titles (probably our favorite and most used feature is our directory). Review collected by and hosted on G2.com.

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AH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

As an inexperienced webmaster, Igloo's support team is incredibly responsive and helpful. In general, managing and creating on Igloo is relatively user friendly. Review collected by and hosted on G2.com.

What do you dislike?

If certain needs are not met by the current platform standards, there is no specific time-line for addressing gaps. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Igloo allowed us a to design and create a website to our needs, there may be some specific gaps in our service due to Igloo's limitations but in general, I would recommend Igloo as a complete service provider. The ease of use should be particularly attractive to you Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are a tele-health research project, participants are accessing our resources, tools, and online community via Igloo. Review collected by and hosted on G2.com.

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EL
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Our organization highly values Igloo's robust and customizable products. When you embark on planning and building your digital community, you don't know what you don't know. We built something that was fantastic in 2017, today, our digital community needs are different. If Igloo's technology wasn't as robust and flexible, it would be hard to update our community. Review collected by and hosted on G2.com.

What do you dislike?

The only walls we've hit are the access levels for site administrators. We did want one area partitioned off for just board members. We ended up having to move the members to a dropbox for file sharing instead. It made sense. Our Intranet was more for operations rather than governance. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving employee engagement and communications. We would not have been able to move to our new structure without the proper online communications, document storing abilities and employee recognition features available to us through Igloo. Review collected by and hosted on G2.com.

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AT
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The best parts are the ease of use from an admin and end user perspective. Great knowledge base and provide stellar customer support if needed. Review collected by and hosted on G2.com.

What do you dislike?

The lack of a robust workplace analytics requires outsourcing additional software. The existing analytics provide a high level overview and do not support filters. An example would be to have the option to look at data week by week and specifics dates. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The platform is intuitive, accessible and provided many solutions to our needs. Additionally, Igloo is very transparent with its monthly software builds and roadmaps. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Igloo has modernized our digital workplace and created a central collaborative communication platform. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

At first the Igloo components and terminology was a bit daunting. All the 'how to' training videos break the initial mystery down to more easily understandable chunks. I found myself opening a video, listening for awhile, stopping it, and building the channel and widgets in our workplace. Little by little it came to life. Review collected by and hosted on G2.com.

What do you dislike?

The transition from Sales to Consulting services was a real shock. Our experiences with the consulting resources assigned by Igloo were not good. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Campfire (Igloo) is on target to become our global communication platform. Benefits include transparency of corporate news and announcements across all locations, Review collected by and hosted on G2.com.

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AA
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Great system for quickly creating and managing content, dates and documents that have complex access and/or language requirements. A free trial with very few limitations made this tool easy to assess, sell internally, and deploy to our organization. Review collected by and hosted on G2.com.

What do you dislike?

Monthly feature updates have slowed down in past few years. A few key features have had longstanding bugs. Certain features like content sliders and social widgets which should be part of the product are instead sold as 3rd party add-ons. Documents cannot be assigned a language, which causes some searches results to become crowded with non-english results. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take the free trial as far as you can. Learn to build your own solutions. Some HTML knowledge will go a long way. Do not over-design, or overstyle your site. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Greater corporate community and workplace harmony. Employee engagement and operational awareness has increased. Review collected by and hosted on G2.com.

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