Igloo Reviews & Product Details

I love being able to build pages, subpages, and several layers of deep sections, so I can have control over the entire organization. I really like that its easy very to use and extremely versatile. Igloo also helps you to build a knowledge base for sharing information with everyone. Review collected by and hosted on G2.com.

Prices can lead to high costs. Something really strange happens every time I wish to add files to the desktop site, it saves me any old files that have nothing to do with what I'm working on. makes me furious. Review collected by and hosted on G2.com.

It's great that Igloo provides me with a digital work environment that resembles a social network, which makes our work not only organized but also fun. I can easily share information, files in different formats, projects, assign and perform tasks, interact with colleagues seamlessly and more, all within one platform. Igloo is very easy to use, its interface is quite intuitive and navigable. Their technical service is very attentive and efficient. Review collected by and hosted on G2.com.

Igloo is expensive compared to other tools in the market, however we decided to give it a try and I can say that it is worth every penny invested, it works excellently for us. Review collected by and hosted on G2.com.

Igloo is HIPPAA compliant and this was important factor when considering a platform that would address our ethics committees concerns. The in-house option for workplace analytics is a bonus as we are not allowed to utilize google analytics as stipulated by our REB. Review collected by and hosted on G2.com.

We do not have a web developer on our team, and so once our platform was out of the development phase and the igloo team released the platform to our control and administration, there were some challenges in terms of making changes, understanding the platform on our own - changes in team members may have played a role in this as well. Additionally, when submitting a request for an issue (glitch, feature request) that requires somewhat immediate attention, the support team is unable to give a timeline as to when the issue will be fixed OR even notify you of the fix - you are directed to read the newsletters. Review collected by and hosted on G2.com.

I like how easy it is to configure permission groups, set up new spaces, collaborate on shared calendars for upcoming events and training. Igloo is far better at this than any other intranet I have worked with! Our overall experience also improved once we enabled single sign on with our Microsoft services as it mean that users no longer needed to have a disjointed sign in experience. Review collected by and hosted on G2.com.

Igloo has a bit of work to do in relation to document collaboration compared to some of its competitors. Collaboration on documents can be difficult if you want multiple people to edit at once, as only one person can currently edit a document at a given time. Review collected by and hosted on G2.com.

The customer service and strategic support is fantastic at Igloo. We conducted a refresh of our intranet in 2018, and the team was very helpful and supportive the entire way. Even with smaller day to day fixes, the staff are very quick to respond to support tickets. It is always a pleasure working with Igloo staff, they are incredibly friendly and talented professionals. Review collected by and hosted on G2.com.

I wouldn't change much, the software is great and works well. We are a long standing customer with Igloo, and customer feedback based improvement has always been a priority for them, and you can see it which is fantastic. We have the ability to make improvement recommendations on the support site, and it is great to see Igloo taking those seriously. Review collected by and hosted on G2.com.

Easy to learn and use (navigation, profile setup, quick access to info etc.)

• Engaging interface: It is hoped that members want to come and spend time in the environment

• Flexible: Design and refinement of the environment wa/is easy to do (e.g. changing of widgets, titles, interface, adding photos etc.)

• Storage: Large and on Canadian servers

• User Accounts: Ease and flexibility with setting up and editing accounts; users are able to customize their accounts (e.g. dashboard, directory profile, what content they subscribe to, To Do lists, push notifications etc.)

• Security: Ability to set View/Edit members’ privileges easily and flexibly (across individuals and teams within the Partnership and publicly)

• Functionality: All in one resource – Directory, communication (e.g. posting of information such as announcements, meeting notes, updates etc. with ability to add comments, broadcast or email), file and calendar sharing, task lists, blogs/wikis, advanced search features, compatibility with social media tools etc.

• Technical and customer Support: Affordable and responsive

• Affordable: Few funds were assigned to the purchase of a KM tool in our Partnership budget Review collected by and hosted on G2.com.

• -sometimes the software isn't as intuitive as we would hope (some edits happen from the site manager, others from the page directly)

• -the channel function is unclear (more in depth training materials/videos or one-on-one support would be beneficial

• -cascading inheritance/rules is useful, however not thorough enough to tailor to specific needs of our KM

• Public website does not appear in search engines’ search results

• No relationship with social media (e.g. Sharing from What’s App or FB messages)

• No ability to post multiple photos and assign all the same labels

• No photo gallery (e.g. multiple photos viewed on one screen with ability to browse through them

• Licenses: Unclear how different accounts are set up for different types of users (e.g. Producers vs Viewers) Review collected by and hosted on G2.com.

Training on the Igloo platform is intuitive and extensive. I joined my current company after they had already implemented their digital workspace and I was able to get up to speed with the help of tutorial videos, webinars, semi-private training and knowledge base. Review collected by and hosted on G2.com.

Semi-training frequency of each type is typically once per month which can make scheduling a little difficult. That being said, they're noted well in advance so I haven't ran into any substantial issues booking the module that I needed. Review collected by and hosted on G2.com.

Lots of options on how to collate and present information in different formats, while being easy to navigate. Like being able to add blogs, share documents, create larger pieces of information using links to navigate around the work. Users from many roles can provide content and access information. Support available if required. Able to change the layout and re-prioritise information if needed. Different access levels is essential to stay compliant for GDPR etc. Good to be able to change number of users if needed. Review collected by and hosted on G2.com.

Would like more options for the end view users see. Graphics could stand out more. Some of the graphics look a little bit dated so would like to see a more modern finish. Would like to wow users when they first log in. Would like member grouping to be simplified. Never remembers my login, even when saving it! 'More' options on menu at top don't display correctly as far as I can see. Review collected by and hosted on G2.com.

SSO

AD Sync

Notification settings

amount of users it can support Review collected by and hosted on G2.com.

self-customization abilities - SOWs and cost are required for post launch customizing unless you have an experienced web developer on your staff

widget diversity - many do very similar functions

amount of support from the company included in contact feels minimal Review collected by and hosted on G2.com.

The ability to customize areas for individual teams. The ability to create groups both globally and within a team. Review collected by and hosted on G2.com.

The layout restrictions and the fact that I need to engage customer care to make design changes. The complexity of creating groups and getting people assigned to spaces. Review collected by and hosted on G2.com.

I appreciate the turn-key aspects which make Igloo intranet software ready to use off the shelf. Its straightforward look and feel minimize confusion and keep things simple for users who want to get things done. Review collected by and hosted on G2.com.

There are lightly customizable options but they are largely limited and limiting. Perhaps the platform will become more flexible and allow for more creativity over time. There does not seem to be a whole lot of innovation or development going on, however, so don't count on that. Review collected by and hosted on G2.com.

Using Igloo on a standard level isn't hard at all. That's very important when we want to onboard new user and have them use the system continuously for work activities and information sharing. The software usage is similar to Facebook, so it's easy for those that have experience with Facebook. Igloo goes much farther than Facebook when it comes to productivity tools. We can assign to-dos and share business resources more efficiently in Igloo. Review collected by and hosted on G2.com.

Igloo doesn't have many of the more detailed project management features that would allow us to plot out tasks in an orderly schedule or calendar. There aren't the kinds of charts and graphs that are included in some of the more professional intranet systems. Review collected by and hosted on G2.com.

The platform has a wide variety of capabilities that cater to potential customers, and are valuable for specific corporate units. The program helps all sorts of documents, reports, information and technology projects to be exchanged inside or outside the enterprise. This enables forums, workshops, tracking and supervision with other departments to share information and to schedules. Review collected by and hosted on G2.com.

When we began, we'd like more advice on the web layout setup and design. Now, we begin to understand that our platform is somewhat disorganized and that there are other buttons that we don't need. There should have been more best practices. We have a fantastic demand, but we do not have the extra money to invest on producing paquets. Review collected by and hosted on G2.com.

- Easily creating navigation, spaces, access levels, broadcast to staff Review collected by and hosted on G2.com.

- Additional integrations would be helpful such as scheduling tools/app integration

- Additional options to gain points would be useful for engagement Review collected by and hosted on G2.com.

The technical support staff is responsive and very timely. Review collected by and hosted on G2.com.

Some functionalities seem to be lacking, like the search feature. They do a great job of making improvements, and it has improved greatly since we began using the platform, but it does still have a way to go. Review collected by and hosted on G2.com.

Igloo is easy to set up, navigate and with solid customer service. In addition its customization is something key to establish comfort in the user. Igloo provides you with excellent customization capabilities and really adapts to the need for small fast communication situations to important announcements of the operating company. The calendar function is visually attractive. Review collected by and hosted on G2.com.

The price is high, this can have negative consequences to be able to acquire it. However, many people use it. Review collected by and hosted on G2.com.

I like that the site can be configured to do as much or as little as you and your team need at any given time. The page design and site management is quick and intuitive. It is a great, central space for a team to share ideas and access a centralized document bank. Plus, they are constantly making improvements and growing the functionality of the tool, and it has never impeded the current function. I love working with a company who continues to grow their product for new and existing clients. Review collected by and hosted on G2.com.

I wish there were more customization options available to the end user in terms of page layout. Also, I would like to be able to give subfolders custom email addresses, which would allow for easier file management. Review collected by and hosted on G2.com.

From our very first experience with the Igloo sales team, who absolutely bent over backwards to build us a prototype that truly matched our expressed needs before we invested a single dollar, to our phenomenal project manager and her skilled implementation team, to the responsive and empowered support people, Igloo is a company that is built on the greatness of its people. Review collected by and hosted on G2.com.

Occasionally, the base platform shows some signs of age, the solution to which is an add-on or "upgrade" instead of a platform update release. When the upgrades represent true enhancements, this is generally a reasonable approach, but when the upgrade represents little more than a user interface "fix" (UX improvement), this model of charging additional $ to access the improvement can do damage to the Igloo-is-our-Partner relationship. An example of this is the "premium profiles" module--again, simply an improved design for the "standard" profile functionality. Review collected by and hosted on G2.com.

Igloo has a crisp design that places menu items, charts and communications in concise and organized sections. The pricing is good compared to other professional intranet type solutions on the market. We can add charts, calendars and post knowledge libraries so that people can always be able to retrieve the information they need to finish their job. Review collected by and hosted on G2.com.

If you don't plan properly and get everyone on board with the proper instructions, some users can make everyone else's tasks more difficult sometimes. Review collected by and hosted on G2.com.

Great customer services and support. Easy to use the site and configure Review collected by and hosted on G2.com.

Upon initial set up, we would've like to have seen more consulting when it comes to configuring and laying out the site architecture, we now are starting to realize that our site is slightly disorganized and there are a lot of widget that we aren't using. More best practices could've been provided. The marketplace is great, but we don't really have the additional budget to spend on the evolve packages. Review collected by and hosted on G2.com.

As an inexperienced webmaster, Igloo's support team is incredibly responsive and helpful. In general, managing and creating on Igloo is relatively user friendly. Review collected by and hosted on G2.com.

If certain needs are not met by the current platform standards, there is no specific time-line for addressing gaps. Review collected by and hosted on G2.com.

Our organization highly values Igloo's robust and customizable products. When you embark on planning and building your digital community, you don't know what you don't know. We built something that was fantastic in 2017, today, our digital community needs are different. If Igloo's technology wasn't as robust and flexible, it would be hard to update our community. Review collected by and hosted on G2.com.

The only walls we've hit are the access levels for site administrators. We did want one area partitioned off for just board members. We ended up having to move the members to a dropbox for file sharing instead. It made sense. Our Intranet was more for operations rather than governance. Review collected by and hosted on G2.com.

The best parts are the ease of use from an admin and end user perspective. Great knowledge base and provide stellar customer support if needed. Review collected by and hosted on G2.com.

The lack of a robust workplace analytics requires outsourcing additional software. The existing analytics provide a high level overview and do not support filters. An example would be to have the option to look at data week by week and specifics dates. Review collected by and hosted on G2.com.

At first the Igloo components and terminology was a bit daunting. All the 'how to' training videos break the initial mystery down to more easily understandable chunks. I found myself opening a video, listening for awhile, stopping it, and building the channel and widgets in our workplace. Little by little it came to life. Review collected by and hosted on G2.com.

The transition from Sales to Consulting services was a real shock. Our experiences with the consulting resources assigned by Igloo were not good. Review collected by and hosted on G2.com.

Great system for quickly creating and managing content, dates and documents that have complex access and/or language requirements. A free trial with very few limitations made this tool easy to assess, sell internally, and deploy to our organization. Review collected by and hosted on G2.com.

Monthly feature updates have slowed down in past few years. A few key features have had longstanding bugs. Certain features like content sliders and social widgets which should be part of the product are instead sold as 3rd party add-ons. Documents cannot be assigned a language, which causes some searches results to become crowded with non-english results. Review collected by and hosted on G2.com.