--- title: ClickLearn Reviews meta_title: 'ClickLearn Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 40 reviews by the users' company size, role or industry to find out how ClickLearn works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 40 scale: '5' date_modified: '2026-06-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # ClickLearn Reviews **Vendor:** ClickLearn **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.5/5.0 **Total Reviews:** 40 ## About ClickLearn ClickLearn is the market leading solution for creating easy user instructions, e-learning and process videos for business software. ClickLearn will automate writing your business-critical walk-throughs, saving you 80% of the time you now spend creating them manually in Dynamics 365 F&O/CE/BC, Salesforce, Oracle, IFS, Acumatica, SAP and most of your other business systems. The ClickLearn solution produces your walk-throughs in eight different formats from a single source, including written documentation, hands-on-labs, videos with automated effects and voice over. On top of that ClickLearn has a User Experience Panel that guides the users within the live system. Simply record your work process in your business systems. With one click, ClickLearn produces your walk-throughs in all formats and in more than 45 languages and 135 dialects. It creates a complete e-learning portal with full tracking and scoring and upgrades your work instructions as you upgrade your business system with no manual effort on your part. Learn more and get a free trial or sign up for an informative webinar at: https://clicklearn.com/ ## ClickLearn Pros & Cons **What users like:** - Users highlight the **ease of use** of ClickLearn, simplifying training and documentation processes effectively for all users. (6 reviews) - Users commend ClickLearn for its **exceptional efficiency** , simplifying documentation and user training significantly compared to competitors. (4 reviews) - Users praise the **easy creation** of user guides and work instructions with ClickLearn, enhancing training efficiency and accessibility. (3 reviews) - Users value the **training capabilities** of ClickLearn, enhancing efficiency and ease of employee onboarding. (3 reviews) - Users highlight the **responsive customer support** of ClickLearn, which greatly aids in meeting project deadlines efficiently. (2 reviews) - Users value the **comprehensive documentation tools** of ClickLearn, praising its ease of use and fast output. (2 reviews) - Guidance (2 reviews) - Regular Updates (2 reviews) - Response Time (2 reviews) - Time-saving (2 reviews) **What users dislike:** - Users experience **audio issues** with ClickLearn, as voice cutoffs and bugs lead to frustration and repeated efforts. (2 reviews) - Users feel frustrated by the **inability to fully edit recorded images** , leading to re-recording mistakes with limited options. (2 reviews) - Users find the **limited editing options** in ClickLearn frustrating compared to other tools, leading to inconvenient re-recording. (2 reviews) - Users report frequent **bug issues** leading to lost recordings and repeated work, causing frustration and inefficiency. (1 reviews) - Users find **compatibility issues** with ClickLearn frustrating, especially when using older versions and less powerful systems. (1 reviews) - Users find ClickLearn's **complex usability** off-putting, especially for tasks beyond basic recording functionalities. (1 reviews) - Users find that ClickLearn requires **advanced training** for certain features, leading to a challenging learning experience. (1 reviews) - Implementation Difficulties (1 reviews) - Users experience **inaccuracy** with ClickLearn, as edits do not update copied recordings and voiceovers may cut off. (1 reviews) - Lack of Guidance (1 reviews) ## ClickLearn Reviews ### 1. Excellent and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Tony R. | Business Systems Trainer, Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about ClickLearn?** I like the way ClickLearn can walk a learner through the process, both with "Show Me" and the assist tool. **What do you dislike about ClickLearn?** Inability to fully edit recorded images with tools like Photoshop. **What problems is ClickLearn solving and how is that benefiting you?** Demonstrating processes to new employees. ### 2. Extremely useful and powerful software **Rating:** 5.0/5.0 stars **Reviewed by:** Nico M. | IT Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about ClickLearn?** ClickLearn has all the tools you need to create world class documentation. **What do you dislike about ClickLearn?** Advanced training required for some aspects. **What problems is ClickLearn solving and how is that benefiting you?** It's helping us make standardised documentation for business processes and to create user guides ### 3. ClickLearn - Building lasting learning content to support system change **Rating:** 5.0/5.0 stars **Reviewed by:** Penny E. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about ClickLearn?** ClickLearn is an easy tool to use, it saves hours of time when creating training material. Learning content is provided in multiple formats automatically, this includes Word, PDF and a variety of video types. Support team are very responsive and our Customer Success Manager is very supportive and available. **What do you dislike about ClickLearn?** The only thing I would say here is that it would be great if there were more support videos available as we prefer to self-service where possible **What problems is ClickLearn solving and how is that benefiting you?** The amount of time it would take to create documentation/learning material across a whole new platform is reduced when compared to the way we have done this, i.e. screen shot and manually annotated. Only one type of material created ### 4. ClickLearn is the Software to have for all businesses! **Rating:** 5.0/5.0 stars **Reviewed by:** Claire F. | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about ClickLearn?** The fact that you only need to record your processes once, and it creates all the different learning formats from that saved recording. Being able to store all your created recordings in "Projects", and display these to the user in a format they will understand. The one-to-one personal on hand support and advise whenever it is needed. Implementation and set up is very easy. **What do you dislike about ClickLearn?** If you copy a recording from one project to another and then amend the recording, it doesn't amend the copy. **What problems is ClickLearn solving and how is that benefiting you?** Training and standardisation of processes that the different businesses in the group use. ### 5. Using ClickLearn to create work instructions is amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2024 **What do you like best about ClickLearn?** Is user friendly and the work instructions are great **What do you dislike about ClickLearn?** The voice cuttng off when reading the ClickLearn Work instrcution in ClickLearn Classic **What problems is ClickLearn solving and how is that benefiting you?** Users or a new hire having accesss to work instructions on how to perform a specfic task is no brainer and a game chnager. ### 6. Clicklearn support **Rating:** 4.0/5.0 stars **Reviewed by:** Erwin S. | Dynmaics 365 Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about ClickLearn?** The inlapp help and the flexible creating of help **What do you dislike about ClickLearn?** sometime there is a wating time to get support **What problems is ClickLearn solving and how is that benefiting you?** make documentation up to date ### 7. Outstanding Every Time! **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2023 **What do you like best about ClickLearn?** The ease with which I can document and surface user guides to clients and the variety of ways they can access the information. So much easier than any competitors on the market, faster and with better output and greater ease of use. I love all the new features that just seem to keep coming along too! **What do you dislike about ClickLearn?** Dislike? I really do not think there is a single thing that I dislike about the tool. I would certainly never look to replace it. There are no improvements I would currently like to see that are not already on the roadmap. **What problems is ClickLearn solving and how is that benefiting you?** It solves all the potential problems of createing consistent and coherant user adoption material. It even allows for ease of updating that materialas things inevitably change. The studio is easy to navigate, lots of features that save time and effort. It is great how the portals are so much more effective now with all the additional structure and information they display. **Official Response from Lucia V:** > Thank you for the glowing review, Jonathan! It's wonderful to hear that you are so satisfied with ClickLearn and that the tool has been serving you well and has been a time-saver when creating consistent user adoption materials for your clients. Thanks again :) ### 8. Review of ClickLearn Application **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin L. | Business System Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2021 **What do you like best about ClickLearn?** ClickLearn makes it quick and easy to create work instructions for IFS and web apps. A company can easily maintain consistency between all the documents created and update them efficiently. The ClickLearn Community and support system are very responsive as well. They will go out of their way to help you out with any needs you have. **What do you dislike about ClickLearn?** I wish that the templates for creating work instructions were more flexible in terms of stylization. An implementation guide and best practices document would be helpful so we could have a smoother implementation. **What problems is ClickLearn solving and how is that benefiting you?** We have/had process documentation spread for each of our product groups spread out all over our network. The documentation is old and difficult to find. ClickLearn is forcing us to review all of this, modernize it, and consolidate it into a central repository. Our process documentation will now be much easier to find and will also serve as a training hub for our teams. **Official Response from Lucia V:** > Thank you for taking the time to write this review. We’re happy to hear that using ClickLearn has made creating instructions quicker and easier and with greater consistency. We also appreciate your input for improvements – it’s valuable for us to know where we can invest in improvements. Thanks again. ### 9. ClickLearn has done an amazing job of centralizing buisiness process at my company. **Rating:** 5.0/5.0 stars **Reviewed by:** Kaleb R. | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2023 **What do you like best about ClickLearn?** I have enjoyed watching Click Learn software updates expedite business process recordings on multiple platforms. I started using Click Learn in May 2022, and I have noticed a quicker response time for the "green box" when jumping from one software platform to another. I have also dived into ClickLearn's automated-regression testing with terrific initial results. **What do you dislike about ClickLearn?** One thing that seems to happen often is when I am demoing ClickLearn, and there has been an "update," it takes a while for an internet extension (Google or Chrome) to be released that correctly lines up the "green box." Typically, the green box for browser extensions seems to start working better a few days after the new software platform update. This delay can give first time authors being introduced to Click Learn a bad "first" end user experience. **What problems is ClickLearn solving and how is that benefiting you?** ClickLearn has released automated regression testing which has helped my company utilize another important tool of ClickLearn beyond the recording software and portal. **Official Response from Lucia V:** > Thank you, Kaleb, for taking the time and writing this glowing review :-) It’s so great to hear about your positive experience with ClickLearn, both in relation to creating recordings on multiple platforms as well as having success with the automated-regression testing feature! And thank you for pointing out where we could improve - I’m happy to inform you that a fix for the issue you’ve described is already in our backlog. For the time being, as a workaround, we advise our users to record via Edge for a better experience. Thanks again! ### 10. ClickLearn has significantly improved our software training offer **Rating:** 5.0/5.0 stars **Reviewed by:** Richard G. | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about ClickLearn?** After recording the initial clicks, the editing options allow for personalisation. Having the ability to include instruction elements, screenshots and snips allows me to add plenty of detail to the training and humanises the courses. **What do you dislike about ClickLearn?** The automatic wording for clicks is not always structured in the best way so it does sound quite 'techy' at first. It is easy enough to edit these, but for a course with lot's of steps it takes a long time to edit them all. E.G Click on the Button Save should be Click on the Save Button. It just reads better and sounds better with the digital voice. Publishing templates are tricky to set up. **What problems is ClickLearn solving and how is that benefiting you?** Allowing our Team Members across the world to experience the same level of training for our software has been invaluable. Having something which will produce in all our languages saves so much time which results on better time utilisation. **Official Response from Lucia V:** > Thank you, Richard, for the positive review :-) We’re so pleased to hear ClickLearn serves your organization well and helps you create comprehensive training in multiple languages. And thank you for mentioning the areas where we can make the product better - it’s very valuable for us to know where we can invest in improvements. Thanks again. ### 11. Excellent solution **Rating:** 5.0/5.0 stars **Reviewed by:** Christine P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about ClickLearn?** ClickLearn allows me to easily produce learning materials to support our business in multiple formats. Creating the material once by recording process steps, adding the narrative and then being able to produce the materials in multiple formats to match user learning styles. **What do you dislike about ClickLearn?** The only thing I dislike is when editing a recording it reloads every step after each edit. This is not an issue with the product, just a personal observation. Not sure if this could be improved as the data is stored on the cloud and it may not be possible to change. **What problems is ClickLearn solving and how is that benefiting you?** Using ClickLearn resolves the issue of having to continually write/create paper-based training materials. The benefits to our organisation means that training materials are now available to our user community 24x7 and accessible on multiple devices. It is making the production of supporting/e-learning materials much more streamlined and consistent across the organisation. It also solves the issue of being able to support individual learning styles. **Official Response from Lucia V:** > Thank you Christine for writing this positive review. It's great to hear you've had a good experience with producing your training materials with ClickLearn and that you've found your end users benefit from the multiple learning formats available 24/7 :-) And also, thank you for your feedback - it's good for us to get a clear idea of where we can invest in making our product even better. Please note that if you have any other ideas for feature requests, you are welcome to submit them on our community website: https://community.clicklearn.com/ideas where they can also be upvoted by other users and picked up by our product team! Thanks again ### 12. Super User-Friendly Product **Rating:** 5.0/5.0 stars **Reviewed by:** Jason G. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about ClickLearn?** I love how easy it is to set up and get to creating your content. The portal is clean and neat, and the tool itself to actually create your content is very easy to use. The training staff was very helpful in teaching us how to use the product as well. **What do you dislike about ClickLearn?** There's nothing that I dislike about ClickLearn at the moment. We have only been using it for a few weeks now but we love it! **What problems is ClickLearn solving and how is that benefiting you?** ClickLearn is giving us the ability to create custom training material for our new ERP program. We've used other tools in the past, but none of them compare to ClickLearn. ### 13. A magic tool for training material creation ! **Rating:** 4.5/5.0 stars **Reviewed by:** Mathieu R. | Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2021 **What do you like best about ClickLearn?** ClickLearn allows us to easily create training material in a cooperative way. The good things are too many to count : it is easy to use, efficient, allows multiple document formats (text, video, etc...), helps with the translation part... So far, we only used the visible part of the iceberg, but the results are already very good. Depending on our needs, we'll go deeper in (creation of voice-acted videos in multiple languages, support/learning portal, assistant...) We really appreciate the tool and the support ! **What do you dislike about ClickLearn?** So far, we didn't find anything that we really disliked. Training material is stil a resource-consuming task, but a lot less with ClickLearn than without. **Recommendations to others considering ClickLearn:** Go for it ! **What problems is ClickLearn solving and how is that benefiting you?** We create our training material for our ERP change rollout strategy. **Official Response from Lucia V:** > Thanks, Mathieu, for such a wonderful review. We’re so glad that you’re enjoying the ClickLearn features that make creating training less time-consuming, and we hope you enjoy the rest of the iceberg too. Thanks again. ### 14. Timesaver for creating documents **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2021 **What do you like best about ClickLearn?** Just by clicking in fields, it will build the entire document for me. I tend to go in and add a little more to each one to personalize it for our company, which is very easy. I have learned how to place a link to the portal into each Dynamics app so that users have it readily available when they are working Cases in Dynamics. No more remembering where to go to find the training when a question comes up and they need help. This has helped lower the number of help desk tickets that I receive for support. **What do you dislike about ClickLearn?** When creating the training on one monitor size, then needing to update a document on another monitor size (like a laptop once we all moved to remote working) it won't allow it. I've had to recreate some trainings from scratch. **What problems is ClickLearn solving and how is that benefiting you?** We are a small organization that does not have a training department. ClickLearn gave me the ability to quickly create training documents with minimal disruption to my normal day-to-day work. Other departments have been able to utilize ClickLearn for their work as well. ClickLearn also gives a consistent look and feel to the trainings, which makes them look like they were done by professional writers. **Official Response from Lucia V:** > We’re so pleased that you’ve had a positive experience with ClickLearn. And thank you for the feedback - it is very valuable for us to hear from our users on what they find difficult. Thanks again. ### 15. IFS multi language recordings **Rating:** 4.5/5.0 stars **Reviewed by:** Jennie Q. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about ClickLearn?** The functioonality to replay recordings in other languages was a game changer. I was working under very tight deadlines and the translation function generally worked well. This ws new functionalty for me to use in Click Learn and the support from Peter (CSM) and Morten (support) was fantastic - the prompt responses and making themselves accessible to help with queries and issues meant allowed me to complete the project within the deadlines of the project. **What do you dislike about ClickLearn?** I find Click learn a little restrictive in terms of the ability to edit recordings if you make a mistake unlike in tools like Captivate/Artriculate where you have more ability to edit directly on the recorded screen. Mistakes would often require a re-record and with minimal data available this was at times frustaratiing. We were using an old version of Click Learn and the laptops provided by the customer to be able to carry out the project were not the most powerful and made development very frustrating at times. **What problems is ClickLearn solving and how is that benefiting you?** The ability to provide the customer with Work Instructions and end user training. I believe Attain is a much improved version of Click Learn than the version that our customer required us to use which would bring more productivity. **Official Response from Lucia V:** > Thank you for your review, Jennie! It’s great to hear that ClickLearn served you so well at the time you were creating multi-language work instructions and user training for your customer. I'm particularly happy to hear about your fantastic experience with your CSM Peter and Morten from our Support team - I will be sure to pass on your positive feedback :-) Also, we appreciate you taking the time and telling us about your frustrating experience with the limited editing options available to you at the time. Our new product version, ClickLearn, Attain, offers more flexibility for editing, so when it becomes relevant for you in the future, make sure to reach out to your CSM and let them give you a walkthrough. Thanks again! ### 16. Create instructional documentation that will be used for years. **Rating:** 5.0/5.0 stars **Reviewed by:** Mike F. | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about ClickLearn?** We used ClickLearn extensively as a part of our ERP implementations. It’s an absolute game changer! ClickLearn made it possible to train employees on our new system and processes with advanced efficiency. One of the keys to its success is how easy it is to create step by step recordings. The simplicity allowed us to shift that responsibility out of I.T., and into the business. This gave our limited I.T. resources time to work on other tasks. Since going live with our ERP, ClickLearn is still being used on a daily basis and has become part of our new hire training. I can’t recommend ClickLearn enough. **What do you dislike about ClickLearn?** ClickLearn studio is clunky for the non-recording work. **What problems is ClickLearn solving and how is that benefiting you?** We use ClickLearn to help train users on our ERP system. It was exceptional as part of our launch, and is now part of our daily work and new hire training. **Official Response from Lucia V:** > Thank you, Mike, for taking the time to write this nice review. It's great to hear that you’re so satisfied with ClickLearn and that our software has been serving you well when creating end-user training for your ERP with limited IT resources. Thanks again for the kind words :-) ### 17. Click Learn has made our training content uniform & accessible across multiple global territories. **Rating:** 4.0/5.0 stars **Reviewed by:** Penny W. | Deployment Trainer, Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2023 **What do you like best about ClickLearn?** Click Learn Attain has become incredibly useful and easier to use. The new features have made our training content more robust and efficient for content creators and users. **What do you dislike about ClickLearn?** I think the wording in the text boxes needs to be examined. Often the text to speech becomes awkward and does not sound like it is using correct grammar. It can be edited but becomes time-consuming when every slide needs to be altered. **What problems is ClickLearn solving and how is that benefiting you?** It has made our training content uniform across global territories. This ensures that everyone is on equal footing regarding the training. And creates efficiency in monitoring the levels of understanding. **Official Response from Lucia V:** > Thank you, Penny, for your positive review. It's great to hear that you're enjoying using ClickLearn Attain and that it’s been supporting your global training efforts well. And thank you for highlighting an area where we can further improve, it's good for us to get a clear idea of where we can invest in making our product even better. Thanks again. ### 18. Happy with ClickLearn since 2018 **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher R. | ERP Applications Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about ClickLearn?** We just upgraded to ClickLearn Attain. Their support service is outstanding. It's effortless to schedule time with a trainer as needed. We like that Attain generates videos, documentation and training, all with one recording. It also integrates nicely with our ERP application. We are hoping to use it's software testing capabilities in the future for regression testing. **What do you dislike about ClickLearn?** Creating documentation with ClickLearn Attain takes more time than just transacting in the ERP application. Some expectations around this may have been too high. The prompts required are all necessary to get a good result. Also, there is a small learning curve so it's best to limit the number of people that create documentation to a manageable number. We will likely have 10-12 documenters for all processes. **What problems is ClickLearn solving and how is that benefiting you?** Documenting user procedures for our new EPR application. Will use this to on-board new users in the future. **Official Response from Lucia V:** > Thank you, Chris, for the glowing review. It's great to hear ClickLearn has been serving your organization well over the years and that you've had such a positive experience working with your CSM and the Support team! I sincerely hope your experience will be just as positive when you dive into the Automated Process Testing functionality in the future. Thanks again :-) ### 19. ClickLearn Attain Easier Software than Older Version **Rating:** 3.5/5.0 stars **Reviewed by:** Ashley P. | Senior IT Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2023 **What do you like best about ClickLearn?** I enjoy the various different mediums such as videos, presentations (PPT) and word documents. I also believe the features and functionalities are easier to use than the prior version. **What do you dislike about ClickLearn?** I still have issues with starting and stopping the video, some areas it does not seem as user friendly. Sometimes the software does not capture the correct text or buttons even though the green box is hovering over the appropriate content, **What problems is ClickLearn solving and how is that benefiting you?** Clicklearn is solving the need to more efficiently reference training documentation that effectively captures our standard operating procedures without being bogged down with user error/user invention. **Official Response from Lucia V:** > Thank you, Ashley, for taking the time to write this review. We’re happy to hear you like the different learning formats you can produce with ClickLearn, and that you find the new version of our product much easier to use! And thank you for letting us know about the areas where we can improve, it is very valuable for us to get this input and learn how we can serve our users better. Thanks again! ### 20. Useful software **Rating:** 4.0/5.0 stars **Reviewed by:** Meltem T. | Werkstudent Management Systems, Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about ClickLearn?** The best thing about ClickLearn is that you can easily record trainings step by step and help employees to follow the steps **What do you dislike about ClickLearn?** It often happens that bugs arise and so, already recorded recordings are deleted and so repeated effort arises **What problems is ClickLearn solving and how is that benefiting you?** ClickLearn has helped create elaborate training materials and schedules. This makes it easier for the users as well as the trainees to use the new software. **Official Response from Lucia V:** > Thank you, Meltem, for taking the time to write this review. We're happy to hear that ClickLearn has proven valuable for your training efforts and helped get your trainees up to speed on your new software. Also, thank you for sharing your input for improvements, it is very valuable for us to hear from our users about what they find difficult and where we can improve. Thanks again! ### 21. Digital Adoption Support via ClickLearn **Rating:** 4.0/5.0 stars **Reviewed by:** Renee S. | Practice Lead - Business Consulting, Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2023 **What do you like best about ClickLearn?** Enables quick capture and embedding of digital adoption within the application itself. **What do you dislike about ClickLearn?** Not as straightforward to learn, some nuances that enable it to work well. **What problems is ClickLearn solving and how is that benefiting you?** Saving time through capture and updating of screen shots in training/job aids **Official Response from Lucia V:** > Thank you for your review, Renee. We're glad that you are enjoying using ClickLearn and the integration of learning content within the application. Thanks again! ### 22. Powerful Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Nicole P. | ERP Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2023 **What do you like best about ClickLearn?** I really like that end users with different learning styles can learn in their natural perspective styles. **What do you dislike about ClickLearn?** The performance is soooo slow sometimes and freezes often. Speeding up the performance would decrease the significant pain points of how time-consuming creating a clicklearn is. **What problems is ClickLearn solving and how is that benefiting you?** Standardizing training in the different plants and departments ### 23. ClickLearn for content **Rating:** 3.5/5.0 stars **Reviewed by:** Christina H. | Change Management Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about ClickLearn?** The output documents/files you can easily create. Word, PDF, PowerPoint, Videos, etc. **What do you dislike about ClickLearn?** It is slightly more challenging to record training on mobile applications. **What problems is ClickLearn solving and how is that benefiting you?** The need for consistent training materials. ### 24. ClickLearn for Microsoft Dynamics 365 **Rating:** 4.5/5.0 stars **Reviewed by:** Michael F. | Partner in Ami Social Venture, Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2021 **What do you like best about ClickLearn?** 1. Clicklearn provides the abilty to provide context sensitive on demand training and help materials in multiple formats (video, web, pdf etc) for unlimited internal & external users. 2. Being able to produce consistent content with the same messages in multiple formats is incredibly valuable. 2. Recording and editing content is relatively quick and easy to learn and perform. 3. With a continuously evolving application (quarterly releases of new and updated functionality), Clicklearn reduced the overall and ongoing effort to maintain the updates to all materials. 4. The ability to review both summary and detailed usage statistics was very valuable in determining what content was being used. 5.The Clicklearn support team is excellent in responding to product feedback and dealing with occasional issues. **What do you dislike about ClickLearn?** 1. Using Clicklearn in a multi-content contributer and multi-product (D365, Salesforce, Custom web apps) environment with content storage in OneDrive/SharePoint was very complicated to figure out. 2. Setting consistancy in recording style and incorporating introduction content (ala PowerPoint slides) took considerable effort and ingenuity. 3. Linking specific transactions to the appropriate help required a D365 customization. 4. Publishing portal content with 100+ recordings would have to be done in the evening in order to avoid any issues with OneDrive syncing. **Recommendations to others considering ClickLearn:** Newer Attain version will likely solve a number of our challenges. **What problems is ClickLearn solving and how is that benefiting you?** We eliminated multiple sources of help and training materials with ClickLearn. In-person classroom-based training was also significantly reduced. **Official Response from Lucia V:** > Hi Michael - thank you for your positive review! We appreciate you taking the time and we also appreciate your feedback. We’re glad to hear that your team is getting the most out of the multiple formats and ease of recording that ClickLearn offers and that it makes dealing with updates easier. We hope the latest features and improvements of the new Attain release address some of the drawbacks that you’re experienced. Thanks again! ### 25. Training at your fingertips! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2021 **What do you like best about ClickLearn?** I love how easily ClickLearn captures the steps I am recording in my training environment and that I can customize it to reflect my audience's needs. **What do you dislike about ClickLearn?** ClickLearn can be a challenge to learn. They do provide an online community that supports the user, but the basic user steps to start using it is not easy to find. **Recommendations to others considering ClickLearn:** ClickLearn is a wonderful tool with a vast amount of capabilities. I have only begun to delve into the amazing functionalities the system is capable of. Being able to provide the end user with not just a training video and documentation but the ability to be hands on with their training and learn at their own pace is beneficial to our company. ClickLearn has been quick to provide support as well as implement many of the suggestions or recommendations that we have made. **What problems is ClickLearn solving and how is that benefiting you?** Our purpose in creating modules is to train external users. Our users are located country wide. Creating modules within ClickLearn allows us to meet the needs of our audience regardless of where they are located. It is also allowing us to onboard new hires within the company, thus saving the company time and resources. **Official Response from Lucia V:** > Thank you for your positive and thorough review. We certainly appreciate your feedback. We are currently working on steps to improve the initial experience with ClickLearn and to make the learning curve less steep. I hope you won’t hold back in contacting our Customer Care team if you have any questions or need any additional training. ### 26. Great Training tool especially for Dynamics forms that update often **Rating:** 5.0/5.0 stars **Reviewed by:** Kylie K. | CE Solution Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2021 **What do you like best about ClickLearn?** The best feature of ClickLearn is the ability to re-record trainings quickly to update screenshots. This is a great way to create similar trainings with different forms for different business units or update as forms change. **What do you dislike about ClickLearn?** Reporting on some details was limited and there was a learning curve on getting this data into PowerBI to analyze. We would like a way to assign trainings and view when they are completed by certain users. **What problems is ClickLearn solving and how is that benefiting you?** We had trouble keeping training up to date and ensuring we had training available for new releases. Plus finding the correct person with the bandwidth to create these trainings. ClickLearn allowed us to include training as part of our release planning and reduce the time to create. Plus have all materials accessible from a centralized place. **Official Response from Lucia V:** > Hi Kylie Thank you so much for your detailed and positive review. It’s great to hear that the Replay feature is making it easier for you to deal with rapid update cycles. Thank you also for the feedback on Reporting – this is valuable input and I will be sure to pass it on to our Development team. ### 27. A must have training solution to accelerate delivery and maximize user adoption! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2021 **What do you like best about ClickLearn?** ClickLearn allows you to accelerate training delivery while also enhancing the end-user training experience. The Show Me, Test Me, Try Me features and various learning formats are a game changer to helping end users quickly embrace business process changes. ClickLearn has become a true partner with our organization in helping us offer a better mode of training which has caused growth in the adoption of their product suite across our enterprise. This partnership has made various teams much more efficient in their training delivery. ClickLearn has allowed us to migrate to self-service training, drastically decreasing the need for in-person training and troubleshooting. Since the onset of our relationship their team is always there to help us whenever needed. The breadth of the ClickLearn offering allows us to leverage the solution across Web Apps, Microsoft Office, Windows, Dynamics CRM, and the Power Platform. **What do you dislike about ClickLearn?** N/A. This product will help your training delivery regardless of industry vertical. This solution has saved us from needing additional resources specific to training. It allows us to focus on innovation and value creation while creating a better overall training experience for end-users. **What problems is ClickLearn solving and how is that benefiting you?** Ensuring business applications are routinely used is a continuous journey, but this solution has bridged that gap for our business to help us drive forward faster. If your team does not have dedicated training resources, this solution allows you to make up for that by giving you the power of a more efficient training delivery method so you can focus on what you do best. ClickLearn allows us better to maximize our return on investment within business applications due to increased adoption. We have also saved hiring additional headcount, which would have needed to be dedicated to training. Most importantly it's amplified our organization readiness process since end-users can quickly get up to speed and begin leveraging new technology features much faster. ClickLearn has enabled us to shift from reactive to proactive support by offering an intuitive and easy-to-use training solution. **Official Response from Lucia V:** > Thank you for the glowing review! It's wonderful to hear that you are so satisfied with the ClickLearn product and that it has helped your organization achieve greater success with its digital adoption. That’s what we like to hear! Thanks again for taking the time to leave such an in-depth review! ### 28. ClickLearn has made the creation of End User documentation an easier task **Rating:** 4.5/5.0 stars **Reviewed by:** Antony N. | Microsoft Dynamics Support Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2021 **What do you like best about ClickLearn?** I like the general look and feel of CLickLearn. I like that it is easy use. **What do you dislike about ClickLearn?** It takes longer now to Produce content on CLickLearn Attain, I spent 5 hours trying to produce content last night and I was still unsuccessful. **What problems is ClickLearn solving and how is that benefiting you?** Deploying End User documentation at a larger scale and in a quicker manner. **Official Response from Lucia V:** > Hello Antony! Thank you so much for taking the time to write this review. I’m sorry to hear that you are having difficulties producing content. It sounds like you need some help from our Customer Care team. You can contact them here: https://community.clicklearn.com I’m sure they can help you fix the issue. ### 29. Taking the time out of creating IT Learning Material **Rating:** 5.0/5.0 stars **Reviewed by:** Julia C. | Senior Digital Learning IT Training Partner, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2021 **What do you like best about ClickLearn?** The fact that it creates the content in so many different formats. I particularly like the PowerPoint presentation, which allows Super Users in the business to coach their teams. **What do you dislike about ClickLearn?** Some of the editing functionality could be more intuitive. **What problems is ClickLearn solving and how is that benefiting you?** We are supporting the implementation of D365, and this allows us to create digital learning to support instructor-led training and will enable us to create a new starter journey. Very quick to produce bite-size learning that our learners can easily absorb. **Official Response from Lucia V:** > Thank you Julia for taking the time to write this nice review. It's great to hear that you're getting the most out of the multiple formats and ease of recording that ClickLearn offers. Thanks again. :) ### 30. Smart and quick learning platform **Rating:** 4.5/5.0 stars **Reviewed by:** Tim H. | External Company Coordinator Logistics, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2021 **What do you like best about ClickLearn?** It is so easy to create a step by step video within minutes. And ClickLearn is compatible with many different programs. There is always areat communication with the support team of ClickLearn. **What do you dislike about ClickLearn?** Nothing. There is nothing bad to say about this software. **Recommendations to others considering ClickLearn:** ClickLearn has so many different options for creating learning material. Try to figure out all of them to add the greatest value to your business. **What problems is ClickLearn solving and how is that benefiting you?** The creation of learning content for new colleagues and customers. So they have the option to click through a interactive video and learn the recorded process much faster then just with a boring PDF. **Official Response from Lucia V:** > Thank you, Tim, for the positive review. It's great to hear that ClickLearn has contributed to making your user onboarding experience more interactive and engaging and that you've been happy with our Support team. That's what we love to hear! :-) ### 31. Great product amd team to work with, extremely supportive. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2021 **What do you like best about ClickLearn?** The product is already easy to use and within a short time, you can create great user documentation and e-learning material. Furthermore with one recording, you can publish the content into various formats, which helps a lot. In case you have a product question, you can reach out to the support team and you will quickly receive a good response and effective help. ClickLearn also offers recorded learning content, which helps with the onboarding process of new authors. If you need a training session, they quickly schedule a training class to join. **What do you dislike about ClickLearn?** There is currently nothing I can complain about. **Recommendations to others considering ClickLearn:** Try it out and see how easy and effective the product is. **What problems is ClickLearn solving and how is that benefiting you?** We are using ClickLearn to create end-user material for effective training and online support. This helps in the user adaption process during software implementation and more effective onboarding of new users/employees by using an existing software solution. **Official Response from Lucia V:** > Thank you for taking the time to write such a wonderful review! We’re so happy to hear that you’re enjoying using ClickLearn and that it’s helping with the user adoption of your software implementations. ### 32. Awesome product **Rating:** 5.0/5.0 stars **Reviewed by:** Claudia J. | Senior Director: Established Customers - APJ ME&A, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2021 **What do you like best about ClickLearn?** The direct engagement with ClickLearn leadership was incredible - they made themselves available at short notice to ensure our customer satisfaction. **What do you dislike about ClickLearn?** I'd like to see a better alignment with IFS Product Groups so that all our products are integrated seamlessly with ClickLearn **What problems is ClickLearn solving and how is that benefiting you?** ClickLearn is being used by one of our strategic customers in their digital transformation project - they are deploying our Core ERP, Customer Engagement and Field Service Management solutions **Official Response from Lucia V:** > Hi Claudia - thank you so much for your positive review. Great to hear that you have had a positive experience with the Leadership team – I will be sure to pass on your feedback – and also your wish for greater integration with the IFS Product Groups. ### 33. Most intuitive solution to create quality training material in an easy way. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2021 **What do you like best about ClickLearn?** Use of user-learnable software to demonstrate, test and master the processes on-hand **What do you dislike about ClickLearn?** We use the Flemish language option to convert the texts and assignments into spoken instructions. The spoken words are not always phonetically correct, there is a solution for this that allows you to specify a phonetic alternative for words, but this is quite cumbersome. **Recommendations to others considering ClickLearn:** don't look any further, you found the solution you need. **What problems is ClickLearn solving and how is that benefiting you?** Visualize processes in NAV in step by step actions, and with additional interpretation. **Official Response from Lucia V:** > Thank you for your review! We appreciate you taking the time and your feedback is very valuable to us. We are always interested in hearing our customer's experiences with our product and we'll look into the Flemish option to see if this can be improved. Also, you are welcome to add your feedback on feature improvements on our Community site. ### 34. ClickLearn LMS for IFS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2021 **What do you like best about ClickLearn?** ClickLearn allows for easy setup and editing, show me and try me capability, and publishes to multiple formats. We created a full end-to-end process library for all of our IFS functional areas **What do you dislike about ClickLearn?** Some of your learning videos require steps in another application - inventory management tool - which sometimes works well, and other time is clunky. More flexibility with these types of UI's would be appreciated **What problems is ClickLearn solving and how is that benefiting you?** Aligning standard processes throughout the organization and multiple geographies, as well as having an effective LMS for our ERP where none existed before **Official Response from Lucia V:** > Thank you for taking the time to write this review. It’s always nice when our customers are happy with our product, but it's also very valuable to hear what we can improve. I’m not quite sure I understand the issue you describe with recording across different applications – as far as I know, this feature works well. I hope you’ll visit our Community site here: https://community.clicklearn.com to get some help from one of our nice colleagues in Customer Care. ### 35. Essential Training Software **Rating:** 5.0/5.0 stars **Reviewed by:** Kezzia K. | ERP SME, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2021 **What do you like best about ClickLearn?** Targetted screen-captures and automatically generated captions **What do you dislike about ClickLearn?** Unclear setup requirements, no always possible to trouble-shoot independently **Recommendations to others considering ClickLearn:** If you want a solution for ongoing training - this is it. **What problems is ClickLearn solving and how is that benefiting you?** We are undertaking full ERP system implementation - ClickLearn has saved hundreds of person-hours creating work instructions for our Plc, Limited and Global offices. **Official Response from Lucia V:** > Thank you Kezzia for your lovely review. We’re particularly happy to hear that ClickLearn has saved you hundreds of work hours. Thanks again ### 36. Great Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2021 **What do you like best about ClickLearn?** Best part about click learn is the simplicity of creating documents as I work. **What do you dislike about ClickLearn?** Can be difficult to capture popup dialogue boxes. **What problems is ClickLearn solving and how is that benefiting you?** ClickLearn allows us to create training tools that come from actual process and present them in both document and video format. Very helpful for folks who are visual learners. **Official Response from Lucia V:** > Thank you for your positive review. We’re so pleased to hear it’s making creating content for training and documentation easier. And thank you for your feedback on the popup dialogs - it's good for us to get a clear idea of where we can invest in making our product even better. Thanks again. ### 37. I am a partner **Rating:** 5.0/5.0 stars **Reviewed by:** GILBERT N. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about ClickLearn?** I like the interface and general ease of use. **What do you dislike about ClickLearn?** I don't dislike anything. Nothing is missing. **What problems is ClickLearn solving and how is that benefiting you?** I am writing training material and using it for onboarding new employees. **Official Response from Lucia V:** > Thank you, Gilbert for your nice review! We’re happy to hear that you are enjoying using ClickLearrn and that it’s helping you with your onboarding. Thanks again. ### 38. I don't have the patience for it- sorry..... **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2021 **What do you like best about ClickLearn?** I have not had the patience to do anything much in qlicklearn. It seems clunky. **What do you dislike about ClickLearn?** Last time I used it there was no spellcheck **What problems is ClickLearn solving and how is that benefiting you?** The documentation looks nice in that it is uniform. It's also nice to be able to produce word/pdf/video files all in one shot. **Official Response from Lucia V:** > Thank you for taking the time to provide us with valuable feedback - it helps us identify areas where we can improve. Our legacy solution ClickLearn Classic certainly has its shortcomings, even if it does a great job at saving authors time by creating multiple learning formats from a single source, as you also wrote. This is exactly why we have introduced ClickLearn Attain, a completely new solution that addresses those known shortcomings, introducing spell-checking and a much more modern and intuitive user interface, just to name a few. We hope you will also see this as a major leap forward in creating user documentation and training materials, and succeeding with user adoption in your ERP projects! Thanks again. :-) ### 39. ClickLearn **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2021 **What do you like best about ClickLearn?** Ease of Use and the team behind. The Support team has been fantastic and has supported us throughout our implementation and investigation. Tobias Lange-Emden - great help and has time to help Alina Oprean - great Account manager **What do you dislike about ClickLearn?** Nothing as it covered my depertments needs fully **What problems is ClickLearn solving and how is that benefiting you?** End Users Self Service support. **Official Response from Lucia V:** > Thank you very much for taking the time to write this review. It's great to hear that ClickLearn has made your lives easier. I'm particularly glad to hear about your positive experience with our colleagues at ClickLearn - I will be sure to pass on your positive feedback. :-) ### 40. ClickLearn is a powerful tool for the right audience, but did not work for what we were looking for **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2021 **What do you like best about ClickLearn?** Good support. Support for Business Central **What do you dislike about ClickLearn?** Inability to customize the look and feel as much as I wanted to. Robotic voices were not personal. **What problems is ClickLearn solving and how is that benefiting you?** I am not currently using ClickLearn. Initially, it was purchased primarily for training videos for our clients. ## ClickLearn Discussions - [What is ClickLearn used for?](https://www.g2.com/discussions/what-is-clicklearn-used-for) - [View ClickLearn pricing details and edition comparison](https://www.g2.com/products/clicklearn/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-23+22%3A33%3A53+-0500&secure%5Bsession_id%5D=82cc3c7f-0dd8-4b13-bc6a-209b3fd9c038&secure%5Btoken%5D=3c1e40b3f92060e3b399f4b3d8907579a21aec604fe58dcd2062bb86ed9b12fd&format=llm_user) ## ClickLearn Features **User Analysis** - Survey Implementation - Data Analysis **Guide Options** - Rich Text Editor - Page Templates - Video Tutorials - Document Upload **Training & eLearning** - Content Creation - Content Libraries **Knowledge Base** - Q & A - Link Sharing - Searchable **User Support** - User Segmentation - Multi-Language Support **Guide Tools** - Prerequisites - Workflows - Training Modules - Analytics **Agentic AI - Course Authoring** - Adaptive Learning - Natural Language Interaction **Security** - Verification - Role-Based Permission - Public vs Private **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Access Options** - Multi-Language Support - Single Sign-On (SSO) **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Platform Basics - Digital Adoption Platform** - Integration - Communications **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Reporting - Dashboards **Communication** - Upload - Comments **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top ClickLearn Alternatives - [Whatfix](https://www.g2.com/products/whatfix/reviews) - 4.6/5.0 (533 reviews) - [WalkMe](https://www.g2.com/products/walkme/reviews) - 4.5/5.0 (556 reviews) - [Scribe](https://www.g2.com/products/scribe/reviews) - 4.8/5.0 (863 reviews)