Seismic Knowledge Reviews & Product Details

Creating knowledge articles works as expected. Review collected by and hosted on G2.com.

Once a guide has been created in Seismic, it's impossible to find again. Their search functionality can't search across nested folders, so when we try to do a broad search across all knowledge, nothing appears if it is within a folder. Our Support reps have given up on trying to search in the UI as a result.

This would be manageable if there were a way to integrate with a more intuitive system. We have an generative AI tool we've started using for support agent assistance that would be able to summarize and link to articles based on the content of a support ticket. However, this won't work with Seismic Knowledge because it has no API and thus no way to integrate with any other system, even though our AI vendor would be willing to build the integration. I'm shocked that a knowledge product can even exist without an API that can be used to integrate with other systems. Review collected by and hosted on G2.com.

Everything is a single repository and allows you to direct new reps to a place to learn. When I first started at Replicant, I used Seismic to get up to speed on product info, sales practices, and company knowledge, kind of like Notion. Review collected by and hosted on G2.com.

Nothing really. Seems to get the job done with little hassle. Review collected by and hosted on G2.com.

I can access all of our corporate information ins centeralized location. If I need a white paper, or power point on the fly, I just login and sesrch for it. I usually just use keywords and filters, but you and view categories as well. Review collected by and hosted on G2.com.

I dislike the tile pictures. They are generic and have nothong to do woth the folder subjects. Review collected by and hosted on G2.com.

Seismic pulls together all of the technical language and marketing collateral, and is tailored for a polished proposal fit for our discerning clientele. Review collected by and hosted on G2.com.

Can be overwhelming at times with all of the options. Review collected by and hosted on G2.com.

It is the easiest way to find things pertaining to work. Review collected by and hosted on G2.com.

It is not the most aesthetically appealing service. Review collected by and hosted on G2.com.

I love how many options there are when creating content on Lessonly. Whether we need to create quizzes or a slick presentation of material, Lessonly always delivers. Review collected by and hosted on G2.com.

There isn't much that I dislike about Lessonly. We're able to track employee engagement, and present information in a dynamic way. Examples: linking videos and images, the "flip" feature, quizzes, etc. Review collected by and hosted on G2.com.

Obie is straightforward to use and he learns over time. He is even integrated onto other platforms. Our team uses him mostly on Slack, where he can be added to any channel. Some simple commands bring him up and the results are made visible just to you. Then you can share them if you want.

As silly as it may be, the little animal character for "him" is kind of adorable. Review collected by and hosted on G2.com.

There are no real dislikes other than maybe some improvements that can be made to how the results appear from the standpoint of visual design. Review collected by and hosted on G2.com.

We enjoy how user friendly this tool is, especially with new Agents to learn our business to become experienced agents to service our Campers Review collected by and hosted on G2.com.

There is nothing in particular that we dislike Review collected by and hosted on G2.com.

It's incredibly easy to use and has helped us, as a business, to gather and share company knowledge with our teams. Review collected by and hosted on G2.com.

It currently lacks a few features, but it's a product that's developing all the time (and looking to learn from its users) Review collected by and hosted on G2.com.

Obie has allowed our team to upload close to 5000 FAQs that are available to all of our specialists within 5-7 seconds anytime they ask Obie a question. Utilizing Obie as a single source of truth has cut down on the time it takes for specialists to search for and get accurate answers to customer questions and is helping to create an unrivaled customer experience. As a supervisor/trainer Obie has become a resource for us to onboard individuals quicker and decrease overall ramp time. Review collected by and hosted on G2.com.

There is not currently anything I dislike about Obie as a user and admin but am looking forward to the team at Obie continuing to make improvements to the searchability of FAQs on the back end and more in-depth reporting to see trends in questions asked. Review collected by and hosted on G2.com.