Bitrix24

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4.1 out of 5 stars
615 reviews
  • 2 profiles
  • 60 categories
Average star rating
4.1
Serving customers since
1998
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Bitrix24

615 reviews

Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams. Bitrix24 replaces a multitude of apps and services with a single, flat-fee solution (no per-user charge).

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AI powered CRM, Task management workspace platform

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Bitrix24 is an unified workspace platform that could be adopted to your digital transformation journey.

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Bitrix24 Reviews

Review Filters
Profile Name
Star Rating
353
180
45
16
21
Verified User
AN
Product Manager
Small-Business (50 or fewer emp.)
4/5

Bitrix24 offers a centralized CRM that effectively manages guest inquiries and booking leads across multiple hotel properties, enhancing team coordination and follow-up tracking. The task management feature simplifies assigning responsibilities and monitoring pending activities, which reduces missed inquiries.

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Zaur Z.
ZZ
Zaur Z.
Head of departmentMid-Market (51-1000 emp.)
11/01/2026
Validated Reviewer
Review source: Organic Review from User Profile

Bitrix24 Keeps Everything in One Place

|Bitrix24
I like that Bitrix24 brings everything together in one place. It makes communication, task management, and teamwork easier, while helping everyone stay organized, track progress, and work more efficiently.
Verified User in Computer & Network Security
UC
Verified User in Computer & Network Security
Small-Business (50 or fewer emp.)
10/08/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Great Access Controls and Collaboration, but Reporting and Permissions Need Refinement

|Bitrix24
As a Security Operations & Admin Coordinator at our small Orange County cybersecurity firm, what I like most about Bitrix24 is how it bundles team collaboration, task tracking, and strong access controls all in one platform. We’re a lean team under 50 people, handling sensitive audit logs, vendor security documentation, and client vulnerability assessment reports every day. Before Bitrix24, we hopped between separate chat apps, cloud file storage, and task trackers. Keeping track of who could view confidential security files was a constant hassle, and gathering activity trails for internal audits took hours of manual work. Bitrix24’s role-based permissions and built-in activity logging really stand out for our line of work. A couple months ago, we brought in an external penetration testing contractor to run a security assessment for one of our clients. We needed to share specific network scan reports with this vendor, but we absolutely could not let them access our other client files or internal security policies. Inside Bitrix24, I created a dedicated user group just for that contractor, set tight folder permissions so they could only open the single project folder for that engagement, and turned on full activity tracking. Every time they viewed, downloaded, or commented on a file, the system logged it automatically. When our internal compliance review came due, I exported that activity log directly from Bitrix24. I had everything we needed to prove least-privilege access, no need to manually collect logs from multiple separate tools. That saved me nearly half a day of tedious admin work. I also like that native chat, task management, and document storage all live together in the same workspace. Our security analysts create tickets for active vulnerabilities, attach scan reports, and leave status updates right on the task. Everything stays tied to the project instead of getting lost in email threads or scattered cloud folders. Rolling out mandatory two-factor authentication across all team accounts was simple too, which adds another layer of protection for our sensitive workspace. The platform is intuitive enough that training our team didn’t drag on for weeks. New security analysts get comfortable quickly, and I spend less time juggling and troubleshooting different SaaS tools. For a small cybersecurity firm that needs to lock down sensitive data while keeping internal workflows running smoothly, Bitrix24 strikes a great balance. It reduces my admin burden and makes staying on top of security and compliance requirements much easier.

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HQ Location:
Alexandria, Virginia

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What is Bitrix24?

Bitrix24 is a comprehensive software platform designed to help companies and entrepreneurs boost both internal and external efficiency. The platform provides a robust suite of sales tools, including CRM, a Contact Center, a website builder, online stores, and marketing campaign management. Additionally, it features secure intranet capabilities, task and project management, real-time file sharing, and advanced communication tools. With HR essentials and AI integrated into its core structure, Bitrix24 - an initiative of Bitrix, Inc. - has evolved from its April 2012 cloud-based origins into a versatile solution available in both cloud and on-premise versions.

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Year Founded
1998