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Best Knowledge Base Software for Small Business - Page 2

Gauri Pawsey
GP
Researched and written by Gauri Pawsey

Products classified in the overall Knowledge Base category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Knowledge Base to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Knowledge Base category.

In addition to qualifying for inclusion in the Knowledge Base Software category, to qualify for inclusion in the Small Business Knowledge Base Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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42 Listings in Small Business Knowledge Base Available

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    G2 Score
Coda
(490)4.6 out of 5
Optimized for quick response
View top Consulting Services for Coda
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Entry Level Price:$0/month per Doc Maker...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Coda is the all-in-one workspace for teams that think in documents and build like developers. It combines the flexibility of docs, the structure of spreadsheets, and the power of apps, so anyone ca

    Users
    • CEO
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 54% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Coda is a customizable software that allows users to manage documents, spreadsheets, and workflows in one interactive workspace.
    • Users like Coda's flexibility and customizability, its ability to integrate with other tools, and its real-time collaboration and automation features that make project management efficient.
    • Users experienced a steep learning curve, especially when setting up advanced formulas or automations, and found the permissions to be overly restrictive, making collaboration and sharing more cumbersome.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Coda Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    Features
    14
    Flexibility
    12
    Project Management
    12
    Organization
    11
    Cons
    Learning Curve
    9
    Steep Learning Curve
    7
    Limited Features
    6
    Missing Features
    6
    Lack of Mobile App
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Coda features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    9.1
    Quality of Support
    Average: 8.8
    7.7
    Other Integrations
    Average: 8.2
    8.5
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Superhuman
    Company Website
    HQ Location
    San Francisco, California
    LinkedIn® Page
    www.linkedin.com
    195 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Coda is the all-in-one workspace for teams that think in documents and build like developers. It combines the flexibility of docs, the structure of spreadsheets, and the power of apps, so anyone ca

Users
  • CEO
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 54% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Coda is a customizable software that allows users to manage documents, spreadsheets, and workflows in one interactive workspace.
  • Users like Coda's flexibility and customizability, its ability to integrate with other tools, and its real-time collaboration and automation features that make project management efficient.
  • Users experienced a steep learning curve, especially when setting up advanced formulas or automations, and found the permissions to be overly restrictive, making collaboration and sharing more cumbersome.
Coda Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Features
14
Flexibility
12
Project Management
12
Organization
11
Cons
Learning Curve
9
Steep Learning Curve
7
Limited Features
6
Missing Features
6
Lack of Mobile App
4
View All Pros and Cons
Coda features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
9.1
Quality of Support
Average: 8.8
7.7
Other Integrations
Average: 8.2
8.5
Ease of Use
Average: 8.8
Seller Details
Seller
Superhuman
Company Website
HQ Location
San Francisco, California
LinkedIn® Page
www.linkedin.com
195 employees on LinkedIn®
Perplexity
(233)4.5 out of 5
View top Consulting Services for Perplexity
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Perplexity is an AI-powered search engine designed to transform how users discover and interact with information. By processing user queries through advanced language models, it delivers concise, conv

    Users
    • Founder
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 46% Small-Business
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Perplexity Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    48
    Useful
    42
    Helpful
    31
    Easy Setup
    20
    Features
    18
    Cons
    Usage Limitations
    25
    AI Limitations
    17
    Context Understanding
    14
    Inaccurate Data
    9
    Slow Performance
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Perplexity features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Quality of Support
    Average: 8.8
    10.0
    Other Integrations
    Average: 8.2
    9.3
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Perplexity AI
    Year Founded
    2022
    HQ Location
    San Francisco, California
    Twitter
    @perplexity_ai
    382,954 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Perplexity is an AI-powered search engine designed to transform how users discover and interact with information. By processing user queries through advanced language models, it delivers concise, conv

Users
  • Founder
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 46% Small-Business
  • 14% Mid-Market
Perplexity Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
48
Useful
42
Helpful
31
Easy Setup
20
Features
18
Cons
Usage Limitations
25
AI Limitations
17
Context Understanding
14
Inaccurate Data
9
Slow Performance
9
View All Pros and Cons
Perplexity features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.3
Quality of Support
Average: 8.8
10.0
Other Integrations
Average: 8.2
9.3
Ease of Use
Average: 8.8
Seller Details
Seller
Perplexity AI
Year Founded
2022
HQ Location
San Francisco, California
Twitter
@perplexity_ai
382,954 Twitter followers
LinkedIn® Page
www.linkedin.com
1,542 employees on LinkedIn®
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Featurebase
(45)4.7 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Featurebase is a modern customer support & product suite that combines AI-powered support, feedback collection, help docs, roadmaps, and changelogs into a single platform for startups. It's lo

    Users
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 89% Small-Business
    • 9% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Featurebase Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    27
    Ease of Use
    23
    Helpful
    23
    Customer Support
    19
    Feedback Management
    18
    Cons
    Missing Features
    10
    Limited Features
    8
    Limitations
    7
    Limited Customization
    7
    Limited Functionality
    7
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Featurebase features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.0
    9.6
    Quality of Support
    Average: 8.8
    7.8
    Other Integrations
    Average: 8.2
    9.3
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Featurebase
    Year Founded
    2021
    HQ Location
    Tallinn, EE
    Twitter
    @FeaturebaseHQ
    2,124 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Featurebase is a modern customer support & product suite that combines AI-powered support, feedback collection, help docs, roadmaps, and changelogs into a single platform for startups. It's lo

Users
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 89% Small-Business
  • 9% Mid-Market
Featurebase Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
27
Ease of Use
23
Helpful
23
Customer Support
19
Feedback Management
18
Cons
Missing Features
10
Limited Features
8
Limitations
7
Limited Customization
7
Limited Functionality
7
View All Pros and Cons
Featurebase features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.0
9.6
Quality of Support
Average: 8.8
7.8
Other Integrations
Average: 8.2
9.3
Ease of Use
Average: 8.8
Seller Details
Seller
Featurebase
Year Founded
2021
HQ Location
Tallinn, EE
Twitter
@FeaturebaseHQ
2,124 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
TextExpander
(426)4.8 out of 5
Optimized for quick response
Save to My Lists
DealsSpecial offer!
20% Off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TextExpander is a typing productivity tool that helps teams manage recurring writing tasks, create snippets, correct spellings, share content, and more. Keep your whole team communicating efficiently

    Users
    • Owner
    • Account Executive
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 40% Small-Business
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TextExpander Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    211
    Time-saving
    157
    Time-Saving
    151
    Daily Use
    93
    Useful
    83
    Cons
    Software Bugs
    51
    App Issues
    32
    Learning Curve
    24
    Complexity
    21
    Missing Features
    21
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TextExpander features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Quality of Support
    Average: 8.8
    7.2
    Other Integrations
    Average: 8.2
    9.4
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Text Expander
    Company Website
    Year Founded
    2005
    HQ Location
    San Francisco, US
    Twitter
    @TextExpander
    12,224 Twitter followers
    LinkedIn® Page
    linkedin.com
    51 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TextExpander is a typing productivity tool that helps teams manage recurring writing tasks, create snippets, correct spellings, share content, and more. Keep your whole team communicating efficiently

Users
  • Owner
  • Account Executive
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 40% Small-Business
  • 25% Mid-Market
TextExpander Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
211
Time-saving
157
Time-Saving
151
Daily Use
93
Useful
83
Cons
Software Bugs
51
App Issues
32
Learning Curve
24
Complexity
21
Missing Features
21
View All Pros and Cons
TextExpander features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.0
9.3
Quality of Support
Average: 8.8
7.2
Other Integrations
Average: 8.2
9.4
Ease of Use
Average: 8.8
Seller Details
Seller
Text Expander
Company Website
Year Founded
2005
HQ Location
San Francisco, US
Twitter
@TextExpander
12,224 Twitter followers
LinkedIn® Page
linkedin.com
51 employees on LinkedIn®
Nuclino
(24)4.7 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Nuclino works like a collective brain, helping teams bring all their knowledge, docs, and projects together in one place. It's a modern, simple, and blazingly fast way to collaborate, without the chao

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Nuclino Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    This product has not yet received any positive sentiments.
    Cons
    App Functionality
    1
    Limited Sharing
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Nuclino features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Quality of Support
    Average: 8.8
    8.3
    Other Integrations
    Average: 8.2
    9.4
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Nuclino GmbH
    Year Founded
    2015
    HQ Location
    Munich, DE
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Nuclino works like a collective brain, helping teams bring all their knowledge, docs, and projects together in one place. It's a modern, simple, and blazingly fast way to collaborate, without the chao

Users
No information available
Industries
No information available
Market Segment
  • 67% Small-Business
  • 29% Mid-Market
Nuclino Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
This product has not yet received any positive sentiments.
Cons
App Functionality
1
Limited Sharing
1
View All Pros and Cons
Nuclino features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.0
9.0
Quality of Support
Average: 8.8
8.3
Other Integrations
Average: 8.2
9.4
Ease of Use
Average: 8.8
Seller Details
Seller
Nuclino GmbH
Year Founded
2015
HQ Location
Munich, DE
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
Flowlu
(199)4.7 out of 5
13th Easiest To Use in Knowledge Base software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Flowlu is a cloud-based business management platform designed to help teams plan, track, and optimize their work in a single, centralized workspace. It provides a suite of tools for project management

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 89% Small-Business
    • 9% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Flowlu Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Efficiency
    2
    Intuitive Interface
    2
    Affordable
    1
    All-in-one
    1
    Automation
    1
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Flowlu features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Quality of Support
    Average: 8.8
    10.0
    Other Integrations
    Average: 8.2
    9.0
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cloud22
    Year Founded
    2016
    HQ Location
    Dubai
    Twitter
    @Flowlusoft
    186 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Flowlu is a cloud-based business management platform designed to help teams plan, track, and optimize their work in a single, centralized workspace. It provides a suite of tools for project management

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 89% Small-Business
  • 9% Mid-Market
Flowlu Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Efficiency
2
Intuitive Interface
2
Affordable
1
All-in-one
1
Automation
1
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
Flowlu features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.0
9.2
Quality of Support
Average: 8.8
10.0
Other Integrations
Average: 8.2
9.0
Ease of Use
Average: 8.8
Seller Details
Seller
Cloud22
Year Founded
2016
HQ Location
Dubai
Twitter
@Flowlusoft
186 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
Spekit
(286)4.7 out of 5
Optimized for quick response
8th Easiest To Use in Knowledge Base software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Spekit is the modern AI-powered enablement platform that unifies content management, enablement, and personalized guidance to help revenue teams automate workflows and close deals faster. Spekit combi

    Users
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 67% Mid-Market
    • 20% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Spekit is a no-code integration tool with Salesforce and other core apps, designed to deliver training and enablement content across the workflow.
    • Reviewers like Spekit's seamless integration into their existing tools, its ability to provide instant answers, and its AI-powered assistance that enhances coaching and time management.
    • Reviewers mentioned occasional slowdowns during peak usage, a learning curve for new users, and limitations in the depth and filtering of its analytics.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Spekit Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    78
    Helpful
    49
    Integrations
    33
    Navigation Ease
    29
    Time-saving
    29
    Cons
    Missing Features
    13
    Inefficient Search Functionality
    9
    Inadequate Search Functionality
    8
    Learning Curve
    8
    Navigation Difficulties
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Spekit features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.0
    9.5
    Quality of Support
    Average: 8.8
    8.8
    Other Integrations
    Average: 8.2
    9.1
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Spekit Inc.
    Company Website
    Year Founded
    2018
    HQ Location
    Denver, Colorado
    Twitter
    @spekitapp
    1,184 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    98 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Spekit is the modern AI-powered enablement platform that unifies content management, enablement, and personalized guidance to help revenue teams automate workflows and close deals faster. Spekit combi

Users
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 67% Mid-Market
  • 20% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Spekit is a no-code integration tool with Salesforce and other core apps, designed to deliver training and enablement content across the workflow.
  • Reviewers like Spekit's seamless integration into their existing tools, its ability to provide instant answers, and its AI-powered assistance that enhances coaching and time management.
  • Reviewers mentioned occasional slowdowns during peak usage, a learning curve for new users, and limitations in the depth and filtering of its analytics.
Spekit Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
78
Helpful
49
Integrations
33
Navigation Ease
29
Time-saving
29
Cons
Missing Features
13
Inefficient Search Functionality
9
Inadequate Search Functionality
8
Learning Curve
8
Navigation Difficulties
8
View All Pros and Cons
Spekit features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.0
9.5
Quality of Support
Average: 8.8
8.8
Other Integrations
Average: 8.2
9.1
Ease of Use
Average: 8.8
Seller Details
Seller
Spekit Inc.
Company Website
Year Founded
2018
HQ Location
Denver, Colorado
Twitter
@spekitapp
1,184 Twitter followers
LinkedIn® Page
www.linkedin.com
98 employees on LinkedIn®
Outline
(31)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Outline is a comprehensive team knowledge base and wiki designed to streamline the organization and accessibility of company information. It offers a user-friendly platform where teams can collaborati

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 52% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Outline Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Assistance
    1
    Automation
    1
    Ease of Use
    1
    Cons
    Search Limitations
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Outline features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Quality of Support
    Average: 8.8
    8.1
    Other Integrations
    Average: 8.2
    9.3
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    General Outline
    Year Founded
    2018
    HQ Location
    San Francisco, California
    Twitter
    @getoutline
    2,426 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Outline is a comprehensive team knowledge base and wiki designed to streamline the organization and accessibility of company information. It offers a user-friendly platform where teams can collaborati

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 52% Small-Business
  • 39% Mid-Market
Outline Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Assistance
1
Automation
1
Ease of Use
1
Cons
Search Limitations
1
View All Pros and Cons
Outline features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
8.3
Quality of Support
Average: 8.8
8.1
Other Integrations
Average: 8.2
9.3
Ease of Use
Average: 8.8
Seller Details
Seller
General Outline
Year Founded
2018
HQ Location
San Francisco, California
Twitter
@getoutline
2,426 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
Bloomfire
(515)4.6 out of 5
11th Easiest To Use in Knowledge Base software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Bloomfire is the leading AI-driven Enterprise Intelligence and Knowledge Management solution. The platform connects employees with the right information, exactly when, and where it's needed, empowerin

    Users
    • Account Manager
    • Project Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Bloomfire Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    AI Features
    11
    Helpful
    11
    Navigation Ease
    11
    Easy Access
    10
    Cons
    Inefficient Search
    5
    Inadequate Reporting
    4
    Limited Customization
    4
    Limited Reporting
    4
    Complex Setup
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Bloomfire features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Quality of Support
    Average: 8.8
    8.3
    Other Integrations
    Average: 8.2
    9.1
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Bloomfire
    Company Website
    Year Founded
    2010
    HQ Location
    Austin, TX
    Twitter
    @Bloomfire
    6,379 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    96 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Bloomfire is the leading AI-driven Enterprise Intelligence and Knowledge Management solution. The platform connects employees with the right information, exactly when, and where it's needed, empowerin

Users
  • Account Manager
  • Project Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 30% Enterprise
Bloomfire Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
AI Features
11
Helpful
11
Navigation Ease
11
Easy Access
10
Cons
Inefficient Search
5
Inadequate Reporting
4
Limited Customization
4
Limited Reporting
4
Complex Setup
3
View All Pros and Cons
Bloomfire features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
9.2
Quality of Support
Average: 8.8
8.3
Other Integrations
Average: 8.2
9.1
Ease of Use
Average: 8.8
Seller Details
Seller
Bloomfire
Company Website
Year Founded
2010
HQ Location
Austin, TX
Twitter
@Bloomfire
6,379 Twitter followers
LinkedIn® Page
www.linkedin.com
96 employees on LinkedIn®
Archbee
(118)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Archbee: Your All-in-One Documentation Platform Archbee is a complete documentation platform designed to help teams and customers quickly find the information they need. Whether it's developer guid

    Users
    • CEO
    • Founder
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 91% Small-Business
    • 8% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Archbee Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Helpful
    5
    Features
    4
    Customization
    3
    Easy Setup
    3
    Cons
    Formatting Issues
    2
    Software Bugs
    2
    Layout Issues
    1
    Limited Reporting
    1
    Missing Features
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Archbee features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Quality of Support
    Average: 8.8
    7.1
    Other Integrations
    Average: 8.2
    9.4
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Archbee
    Year Founded
    2019
    HQ Location
    N/A
    Twitter
    @AiurLabs
    10 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Archbee: Your All-in-One Documentation Platform Archbee is a complete documentation platform designed to help teams and customers quickly find the information they need. Whether it's developer guid

Users
  • CEO
  • Founder
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 91% Small-Business
  • 8% Mid-Market
Archbee Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Helpful
5
Features
4
Customization
3
Easy Setup
3
Cons
Formatting Issues
2
Software Bugs
2
Layout Issues
1
Limited Reporting
1
Missing Features
1
View All Pros and Cons
Archbee features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.2
Quality of Support
Average: 8.8
7.1
Other Integrations
Average: 8.2
9.4
Ease of Use
Average: 8.8
Seller Details
Seller
Archbee
Year Founded
2019
HQ Location
N/A
Twitter
@AiurLabs
10 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Stonly
(132)4.8 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, chec

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Stonly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Features
    19
    Helpful
    16
    Intuitive
    13
    Customer Support
    12
    Cons
    Lack of Features
    9
    Missing Features
    9
    Limitations
    7
    Limited Features
    6
    Learning Curve
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Stonly features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Quality of Support
    Average: 8.8
    8.1
    Other Integrations
    Average: 8.2
    9.0
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Stonly
    Year Founded
    2018
    HQ Location
    Paris, FR
    Twitter
    @stonly
    3 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    58 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, chec

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 34% Mid-Market
Stonly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Features
19
Helpful
16
Intuitive
13
Customer Support
12
Cons
Lack of Features
9
Missing Features
9
Limitations
7
Limited Features
6
Learning Curve
5
View All Pros and Cons
Stonly features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
9.2
Quality of Support
Average: 8.8
8.1
Other Integrations
Average: 8.2
9.0
Ease of Use
Average: 8.8
Seller Details
Seller
Stonly
Year Founded
2018
HQ Location
Paris, FR
Twitter
@stonly
3 Twitter followers
LinkedIn® Page
www.linkedin.com
58 employees on LinkedIn®
Fibery
(125)4.8 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    A work platform that replaces isolated tools and connects teams. Chosen by nerds, appreciated by everyone. Start your free 14-day trial on fibery.io 💖

    Users
    • Founder
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 67% Small-Business
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fibery Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customizability
    7
    Ease of Use
    7
    Customization
    6
    Flexibility
    6
    Versatility
    6
    Cons
    Learning Curve
    6
    Complexity
    4
    Difficult Learning
    4
    Learning Difficulty
    4
    Difficult Setup
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fibery features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.0
    9.7
    Quality of Support
    Average: 8.8
    7.0
    Other Integrations
    Average: 8.2
    8.6
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Fibery
    Year Founded
    2017
    HQ Location
    Nikosia
    LinkedIn® Page
    www.linkedin.com
    35 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

A work platform that replaces isolated tools and connects teams. Chosen by nerds, appreciated by everyone. Start your free 14-day trial on fibery.io 💖

Users
  • Founder
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 67% Small-Business
  • 14% Mid-Market
Fibery Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customizability
7
Ease of Use
7
Customization
6
Flexibility
6
Versatility
6
Cons
Learning Curve
6
Complexity
4
Difficult Learning
4
Learning Difficulty
4
Difficult Setup
3
View All Pros and Cons
Fibery features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.0
9.7
Quality of Support
Average: 8.8
7.0
Other Integrations
Average: 8.2
8.6
Ease of Use
Average: 8.8
Seller Details
Seller
Fibery
Year Founded
2017
HQ Location
Nikosia
LinkedIn® Page
www.linkedin.com
35 employees on LinkedIn®
KnowledgeOwl
(124)4.7 out of 5
15th Easiest To Use in Knowledge Base software
Save to My Lists
Entry Level Price:$100.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    KnowledgeOwl: The Easiest Way for your Customers and Employees to Find Answers KnowledgeOwl is comprehensive knowledge management software built for organizations that need powerful features withou

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • KnowledgeOwl Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    4
    Ease of Use
    4
    Easy Integrations
    3
    Features
    3
    Customizability
    2
    Cons
    Limited Functionality
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • KnowledgeOwl features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.0
    9.7
    Quality of Support
    Average: 8.8
    8.4
    Other Integrations
    Average: 8.2
    9.2
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    KnowledgeOwl
    Year Founded
    2015
    HQ Location
    Broomfield, CO
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

KnowledgeOwl: The Easiest Way for your Customers and Employees to Find Answers KnowledgeOwl is comprehensive knowledge management software built for organizations that need powerful features withou

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 32% Small-Business
KnowledgeOwl Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
4
Ease of Use
4
Easy Integrations
3
Features
3
Customizability
2
Cons
Limited Functionality
1
View All Pros and Cons
KnowledgeOwl features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.0
9.7
Quality of Support
Average: 8.8
8.4
Other Integrations
Average: 8.2
9.2
Ease of Use
Average: 8.8
Seller Details
Seller
KnowledgeOwl
Year Founded
2015
HQ Location
Broomfield, CO
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
Docsie
(118)4.8 out of 5
Save to My Lists
Entry Level Price:$10.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Docsie is an innovative documentation management tool designed for ease of use and efficiency. It stands out with its AI-powered features, enabling automated content creation and updates. Ideal for

    Users
    • Technical Writer
    • Project Manager
    Industries
    • Information Technology and Services
    • Management Consulting
    Market Segment
    • 78% Small-Business
    • 19% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Docsie Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Centralization
    1
    Collaboration
    1
    Content Management
    1
    Document Management
    1
    Ease of Use
    1
    Cons
    Integration Issues
    1
    Lack of Integrations
    1
    Learning Curve
    1
    Learning Difficulty
    1
    Limitations
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Docsie features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.0
    9.9
    Quality of Support
    Average: 8.8
    10.0
    Other Integrations
    Average: 8.2
    9.5
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Docsie
    Company Website
    Year Founded
    2022
    HQ Location
    Ontario, Canada
    Twitter
    @likalo_llc
    19,042 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Docsie is an innovative documentation management tool designed for ease of use and efficiency. It stands out with its AI-powered features, enabling automated content creation and updates. Ideal for

Users
  • Technical Writer
  • Project Manager
Industries
  • Information Technology and Services
  • Management Consulting
Market Segment
  • 78% Small-Business
  • 19% Enterprise
Docsie Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Centralization
1
Collaboration
1
Content Management
1
Document Management
1
Ease of Use
1
Cons
Integration Issues
1
Lack of Integrations
1
Learning Curve
1
Learning Difficulty
1
Limitations
1
View All Pros and Cons
Docsie features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.0
9.9
Quality of Support
Average: 8.8
10.0
Other Integrations
Average: 8.2
9.5
Ease of Use
Average: 8.8
Seller Details
Seller
Docsie
Company Website
Year Founded
2022
HQ Location
Ontario, Canada
Twitter
@likalo_llc
19,042 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
Shelf
(140)4.7 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens f

    Users
    No information available
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 56% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Shelf Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Knowledge Base
    2
    Time-saving
    2
    Accuracy
    1
    AI Features
    1
    Cons
    Difficult Learning Curve
    1
    Editing Difficulties
    1
    Editing Limitations
    1
    Expensive
    1
    Inefficiency
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Shelf features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.0
    9.7
    Quality of Support
    Average: 8.8
    7.9
    Other Integrations
    Average: 8.2
    9.4
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Shelf
    Company Website
    HQ Location
    Stamford, CT
    Twitter
    @shelf_io
    1,227 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    234 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens f

Users
No information available
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 56% Mid-Market
  • 29% Enterprise
Shelf Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Knowledge Base
2
Time-saving
2
Accuracy
1
AI Features
1
Cons
Difficult Learning Curve
1
Editing Difficulties
1
Editing Limitations
1
Expensive
1
Inefficiency
1
View All Pros and Cons
Shelf features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.0
9.7
Quality of Support
Average: 8.8
7.9
Other Integrations
Average: 8.2
9.4
Ease of Use
Average: 8.8
Seller Details
Seller
Shelf
Company Website
HQ Location
Stamford, CT
Twitter
@shelf_io
1,227 Twitter followers
LinkedIn® Page
www.linkedin.com
234 employees on LinkedIn®
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