Archbee Reviews & Product Details

Archbee makes creating and deploying documentation very easy. The WYSIWYG editor is a joy to use with a wide range of elements for building content, which helps make our docs look fantastic. The team keeps improving the product by adding new features. It’s also highly customisable for adjusting the visual style of docs. As we build our multi-product documentation, Archbee provides flexible solutions allowing some docs to be written directly in the Archbee editor, while others are managed through the GitHub integration. Overall, Archbee perfectly meets all our documentation needs. Review collected by and hosted on G2.com.

While frequent feature releases may cause some issues for those with custom elements in their docs, the Customer Support and Dev teams were very responsive in solving these problems in no time. Basically, this is the only issue we have with Archbee. Review collected by and hosted on G2.com.

For the past six months, I've been using Archbee as my primary tool at work, and one of the aspects I appreciate most is how accessible and user-friendly it is, even for those who are new to the platform. The interface is highly intuitive, and the formatting options are excellent, which is especially important for my work in building knowledge bases. Currently, I rely on Archbee every day, and it truly streamlines my workflow. Review collected by and hosted on G2.com.

I realise this might sound like a minor complaint, and I apologise if it comes across as nitpicking, but at the moment, the platform does not allow opening a page in a new tab using the scroll click. This feature would be extremely useful, especially when managing several pages simultaneously. My current workaround is to refresh the page I'm working on to open it in a new tab, but this approach occasionally causes problems with keeping the page name and icon formatted correctly. Review collected by and hosted on G2.com.

After a long and drawn out search for a solution, Archbee has been the best and easiest answer to our internal and external Knowledge Base needs. It was super easy to implement and integrate into our existing site, and we found it especially simple and powerful in relation to porting over what existing documentation we had already done in previous systems and documentation iterations. The team at Archbee is super responsive and we have found their customer support model to always be A++! We can't recommend this team and product highly enough. Review collected by and hosted on G2.com.

Many other products offer bigger, and much more flashy options in relation to AI assistance, as well as more robust tools for immediate Localization of documentation. While compared to Archbee's offerings, theirs may seem to have some downsides... we have found that the robust and simple tools in Archbee should pretty much answer any team's overall needs. There will always be some other bigger enterprise solution out there that may do more, or offer a million different options you "think" may be cool or useful, but what we have found is that Archbee solidly answers our immediate needs, all while working to implement what is right for their tool, and improve it with a keen eye to the future. They aren't glomming on to the latest trend for trend sake, they are making the right choices for their tool and user base now. Review collected by and hosted on G2.com.

As both an administrator and content creator, I truly appreciate how straightforward Archbee is to use and manage. Having tried several other platforms for customer training, making the switch to Archbee has made administration so much easier. Since I work with a very small team, having a streamlined admin experience is crucial.

Our users have also seen significant benefits. We've received excellent anecdotal feedback, and the data clearly shows that users prefer Archbee when searching for the information they need. Review collected by and hosted on G2.com.

There is very little I dislike about Archbee. Whenever a bug arises, their team addresses it promptly. Additionally, when we submit feature requests, they usually already have those improvements planned on their roadmap.

While the system does impose some limitations on how you can author content, I find that this actually contributes to its ease of use. The available options for displaying content make it simple to maintain a consistent appearance, even when multiple people are contributing. Review collected by and hosted on G2.com.

What I really like about Archbee is that it makes documenting stuff for my team way easier. Everything's in one place now, and there is no more digging through Drive or Slack to find things. It’s fast, clean, and actually built for technical docs, which makes a big difference. I can write guides, link things together, even embed API references or videos without any hassle. The search works great, and onboarding new people is so much smoother. Honestly, it just saves time and keeps us orgcanized. Review collected by and hosted on G2.com.

If I had to pick something I don’t love about Archbee, it’s that the interface can feel a bit rigid at times. It’s great for structure, but sometimes I wish there was a little more flexibility or customization, especially when it comes to styling pages or organizing the layout just how I want. Also, there’s a bit of a learning curve if your team isn’t used to structured documentation tools. Nothing deal-breaking, but it takes a bit to get everyone up to speed. Review collected by and hosted on G2.com.

Clean, fast editor, easy structure for product and API docs, great markdown and code blocks with tabs, painless embeds for diagrams, intuitive internal linking, short learning curve for non-technical teammates. We haven't raised any support issues because there were none, but I can imagine their support team is great too. Review collected by and hosted on G2.com.

Search indexing can take a bit after big edits, minor formatting quirks with heavy copy-paste from Google Docs. Would be great to have more integrations. Review collected by and hosted on G2.com.

We have been using Archbee for many years now. We have appreciated the team's support as we grow and as they grow. Most functionality we ask for has been actioned, which makes us feel listened to. We use these sites externally and the team has been able to support our unique use case despite us not fitting into most business models. I appreciate everything they have done to grow and mature the software. I can only imagine where they would be going next. The reusable content blocks saves so much time, migrating from our previous CMS has been worth the investment in terms of time saving just for content snippets alone. Overall, Archbee is very easy to use and and has become a key part of our company's product offering. I would highly recommend. Review collected by and hosted on G2.com.

We are in North America and sometimes there is a delay between our team and the Archbee team in terms of customer support. That can be a bit frustrating at times but it has not caused major issues so far. Review collected by and hosted on G2.com.

It's hard to narrow down the list but some of my favorite things about Archbee include:

- The fact that it's hosted and I don't have to deploy my own documentation platform is a huge time saver.

- The ability to create and link together multiple documentation spaces has given us a lot of creative freedom (e.g. Docs, API, Best Practices)

- Publishing a new document or updating existing documents go live instantly.

- The support team is lightening fast in getting back to us on questions/issues. Review collected by and hosted on G2.com.

There are very few things I dislike, but since this is a required field, I'll share a couple:

- Their developer API is an additional add-on. It's a fairly basic API and most SaaS products include API access with the plan.

- I wish their Swagger API doc generator supported tag groups so that we can better represent our API's endpoints by functional area vs. all resources in a global namespace listed alphabetically. Review collected by and hosted on G2.com.

Simplicity of writing combined with surprisingly powerful features. Review collected by and hosted on G2.com.

Minimal downsides. They have solved our documentation needs. Review collected by and hosted on G2.com.

I've used several similar systems including Drupal, Confluence, and Document360, and Archbee has proven the best. Editing and organization of documents is easy. They have markdownbased editor similar to the one Confluence has, but more focused on documentation needs. There is a special workflow block which is excellent for step-by-step instructions. Support has also been very prompt and good in answering questions, and the dev team is actively working to continue to improve the system (I know because I use it every day and get prompts to restart the app when something has changed). Working with Archbee has been a very good experience. Review collected by and hosted on G2.com.

No system is perfect, of course, and as I've been using Archbee, I've developed a wishlist for enhancements that I will soon be submitting to them. I'm confident that they'll address some of them in time as they are clearly working to improve the app constantly. Near the top of my list will be search and replace, at least within pages, but preferably across spaces or even multiple spaces. Review collected by and hosted on G2.com.