Best Enterprise Help Desk Software
JL
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(7,235)4.4 out of 5
Entry Level Price:Starting at $25.00
View top Consulting Services for Agentforce Service (formerly Salesforce Service Cloud)
OverviewPros and Cons
ProsEase of Use, Features, Case Management, Efficiency, Helpful
ConsComplexity, Learning Curve, Steep Learning Curve, Expensive, Missing Features
Agentforce Service (formerly Salesforce Service Cloud) features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.3
Workflow
Average: 8.7
8.3
Customization
Average: 8.4
8.4
Customer Portal
Average: 8.6
(6,799)4.3 out of 5
Entry Level Price:$19.00
View top Consulting Services for Zendesk for Customer Service
OverviewPros and Cons
ProsEase of Use, Features, Customer Support, Helpful, Ticket Management
ConsMissing Features, Learning Curve, Limited Features, Limited Customization, Complexity
Zendesk for Customer Service features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.0
8.5
Workflow
Average: 8.7
8.0
Customization
Average: 8.4
8.5
Customer Portal
Average: 8.6
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(3,721)4.4 out of 5
Entry Level Price:$19.00
13th Easiest To Use in Help Desk software
View top Consulting Services for Freshdesk
OverviewPros and Cons
ProsEase of Use, Features, Automation, Efficiency, Ticket Management
ConsMissing Features, Ticketing Issues, Ticket Management, Limited Features, Limitations
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.5
Workflow
Average: 8.7
8.1
Customization
Average: 8.4
8.6
Customer Portal
Average: 8.6
(255)4.4 out of 5
15th Easiest To Use in Help Desk software
View top Consulting Services for ServiceNow Customer Service Management
OverviewPros and Cons
ProsEase of Use, Features, Efficiency, Case Management, Automation
ConsLearning Curve, Steep Learning Curve, Limited Customization, Complexity, Improvements Needed
ServiceNow Customer Service Management features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.0
8.8
Workflow
Average: 8.7
8.2
Customization
Average: 8.4
8.6
Customer Portal
Average: 8.6
(965)4.3 out of 5
Entry Level Price:0 /agent/month
12th Easiest To Use in Help Desk software
View top Consulting Services for Jira Service Management
OverviewPros and Cons
ProsEase of Use, Integrations, Automation, Ticket Management, Features
ConsLearning Curve, Complexity, Steep Learning Curve, Complex Setup, Complex UI
Jira Service Management features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.9
Workflow
Average: 8.7
8.4
Customization
Average: 8.4
8.9
Customer Portal
Average: 8.6
OverviewPros and Cons
ProsEase of Use, Features, Efficiency, Integrations, Case Management
ConsLearning Curve, Complexity, Expensive, Steep Learning Curve, Limited Customization
SAP Service Cloud features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.7
Workflow
Average: 8.7
8.2
Customization
Average: 8.4
9.0
Customer Portal
Average: 8.6
OverviewPros and Cons
ProsEase of Use, Communication, Team Collaboration, Features, Email Management
ConsMissing Features, Email Issues, Email Management, Email Management Issues, Email Communication Issues
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.9
Workflow
Average: 8.7
8.4
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
OverviewPros and Cons
ProsEase of Use, Features, Ticket Management, Integrations, Intuitive
ConsLearning Curve, Steep Learning Curve, Limited Customization, Complexity, Not Intuitive
Zoho Desk features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.0
8.3
Workflow
Average: 8.7
8.2
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
OverviewPros and Cons
ProsEase of Use, Features, Helpful, Efficiency, Case Management
ConsMissing Features, Limited Customization, Limited Features, Lack of Features, Ticket Management
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.4
Workflow
Average: 8.7
8.1
Customization
Average: 8.4
8.1
Customer Portal
Average: 8.6
OverviewPros and Cons
ProsCustomer Support, Ease of Use, Automation, Features, Ticket Management
ConsMissing Features, Steep Learning Curve, Clunky Interface, Poor Customer Support, Complex Setup
SysAid features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
8.5
Workflow
Average: 8.7
8.3
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
OverviewPros and Cons
ProsEase of Use, Features, Live Chat, Helpful, Easy Setup
ConsNot Intuitive, Chatbot Issues, Chat Management, Expensive, Improvements Needed
LiveChat features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
9.0
Workflow
Average: 8.7
8.4
Customization
Average: 8.4
9.2
Customer Portal
Average: 8.6
(513)4.5 out of 5
Entry Level Price:Starting at $89.00
5th Easiest To Use in Help Desk software
View top Consulting Services for Kustomer
OverviewPros and Cons
ProsEase of Use, Features, Helpful, Efficiency, Automation
ConsSlow Performance, Slow Loading, Learning Curve, Complexity, Not Intuitive
Kustomer features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.9
Workflow
Average: 8.7
8.7
Customization
Average: 8.4
8.9
Customer Portal
Average: 8.6
OverviewPros and Cons
ProsEase of Use, Features, Helpful, Efficiency, Customer Support
ConsComplexity, Learning Curve, Missing Features, Slow Loading, Steep Learning Curve
Sprinklr Service features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.0
8.6
Workflow
Average: 8.7
7.8
Customization
Average: 8.4
8.1
Customer Portal
Average: 8.6
OverviewPros and Cons
ProsEase of Use, Integration, Integrations, Feature Richness, Customer Support
ConsLearning Curve, Poor Customer Support, Complex Usability, Missing Features, Performance Issues
ConnectWise PSA features and usability ratings that predict user satisfaction
7.4
Has the product been a good partner in doing business?
Average: 9.0
8.3
Workflow
Average: 8.7
7.7
Customization
Average: 8.4
7.6
Customer Portal
Average: 8.6
OverviewPros and Cons
ProsEase of Use, Features, Customer Support, Helpful, Efficiency
ConsLearning Curve, Missing Features, Not Intuitive, Steep Learning Curve, Integration Issues
LiveAgent features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
8.7
Workflow
Average: 8.7
8.4
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
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