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Best Enterprise Help Desk Software - Page 3

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Help Desk category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Help Desk to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Help Desk category.

In addition to qualifying for inclusion in the Help Desk Software category, to qualify for inclusion in the Enterprise Business Help Desk Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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43 Listings in Enterprise Help Desk Software Available

  • Sort By:
    G2 Score
Mojo Helpdesk
(242)4.4 out of 5
Save to My Lists
Entry Level Price:$14.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets a

    Users
    No information available
    Industries
    • Information Technology and Services
    • Primary/Secondary Education
    Market Segment
    • 55% Mid-Market
    • 30% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Mojo Helpdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    This product has not yet received any positive sentiments.
    Cons
    Bugs
    1
    Button Issues
    1
    Editing Difficulties
    1
    Formatting Issues
    1
    Layout Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mojo Helpdesk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.7
    7.5
    Customization
    Average: 8.4
    8.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mojo Helpdesk
    Year Founded
    2011
    HQ Location
    Austin, Texas
    Twitter
    @mojohelpdesk
    713 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets a

Users
No information available
Industries
  • Information Technology and Services
  • Primary/Secondary Education
Market Segment
  • 55% Mid-Market
  • 30% Small-Business
Mojo Helpdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
This product has not yet received any positive sentiments.
Cons
Bugs
1
Button Issues
1
Editing Difficulties
1
Formatting Issues
1
Layout Issues
1
View All Pros and Cons
Mojo Helpdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.7
7.5
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
Seller Details
Seller
Mojo Helpdesk
Year Founded
2011
HQ Location
Austin, Texas
Twitter
@mojohelpdesk
713 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
JustCall
(2,353)4.3 out of 5
Optimized for quick response
View top Consulting Services for JustCall
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 59% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a cloud-based communication system that manages calls, SMS, and integrates with various CRM and business tools, providing features like call recording, analytics, and automation.
    • Reviewers frequently mention the ease of use, strong CRM integration, reliable call quality, and the ability to handle calls and SMS from anywhere as key benefits of JustCall.
    • Users reported occasional inconsistencies in call quality during peak hours or with weaker internet connections, and some advanced features being locked behind higher pricing plans.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • JustCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,313
    Features
    794
    Helpful
    649
    Call Management
    645
    Calling Features
    599
    Cons
    Call Issues
    726
    Call Functionality
    519
    Connection Issues
    411
    Poor Call Quality
    355
    Call Management
    329
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    7.9
    Workflow
    Average: 8.7
    7.8
    Customization
    Average: 8.4
    7.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    301 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    421 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 59% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a cloud-based communication system that manages calls, SMS, and integrates with various CRM and business tools, providing features like call recording, analytics, and automation.
  • Reviewers frequently mention the ease of use, strong CRM integration, reliable call quality, and the ability to handle calls and SMS from anywhere as key benefits of JustCall.
  • Users reported occasional inconsistencies in call quality during peak hours or with weaker internet connections, and some advanced features being locked behind higher pricing plans.
JustCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,313
Features
794
Helpful
649
Call Management
645
Calling Features
599
Cons
Call Issues
726
Call Functionality
519
Connection Issues
411
Poor Call Quality
355
Call Management
329
View All Pros and Cons
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
7.9
Workflow
Average: 8.7
7.8
Customization
Average: 8.4
7.7
Customer Portal
Average: 8.6
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
301 Twitter followers
LinkedIn® Page
www.linkedin.com
421 employees on LinkedIn®

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Hiver
(1,274)4.6 out of 5
Optimized for quick response
7th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’

    Users
    • Owner
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 66% Small-Business
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Hiver is a tool for managing shared inboxes and emails, designed to enhance team collaboration and customer service efficiency within Gmail.
    • Users like Hiver's seamless integration with Gmail, its ability to assign emails to specific team members, and its features for tracking tasks and improving response times.
    • Reviewers mentioned occasional issues with Hiver, such as slow loading times, occasional disconnections, and limitations in its automation features and reporting depth.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hiver Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    179
    Team Collaboration
    150
    Email Management
    127
    Communication
    104
    Customer Support
    82
    Cons
    Email Issues
    71
    Missing Features
    47
    Limited Features
    34
    Slow Loading
    32
    Bug Issues
    29
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hiver features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.7
    7.8
    Customization
    Average: 8.4
    8.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hiver
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @hiverhq
    5,655 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    279 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’

Users
  • Owner
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 66% Small-Business
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Hiver is a tool for managing shared inboxes and emails, designed to enhance team collaboration and customer service efficiency within Gmail.
  • Users like Hiver's seamless integration with Gmail, its ability to assign emails to specific team members, and its features for tracking tasks and improving response times.
  • Reviewers mentioned occasional issues with Hiver, such as slow loading times, occasional disconnections, and limitations in its automation features and reporting depth.
Hiver Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
179
Team Collaboration
150
Email Management
127
Communication
104
Customer Support
82
Cons
Email Issues
71
Missing Features
47
Limited Features
34
Slow Loading
32
Bug Issues
29
View All Pros and Cons
Hiver features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.7
7.8
Customization
Average: 8.4
8.2
Customer Portal
Average: 8.6
Seller Details
Seller
Hiver
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@hiverhq
5,655 Twitter followers
LinkedIn® Page
www.linkedin.com
279 employees on LinkedIn®
OTRS
(38)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OTRS is a customizable support desk that manages workflows and structures communication.

    Users
    No information available
    Industries
    • Pharmaceuticals
    Market Segment
    • 61% Enterprise
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • OTRS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customizability
    1
    Customization
    1
    Ease of Use
    1
    Management Centralization
    1
    Organization
    1
    Cons
    Ticketing Issues
    2
    Access Control
    1
    Slow Loading
    1
    Slow Performance
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • OTRS features and usability ratings that predict user satisfaction
    6.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Workflow
    Average: 8.7
    6.7
    Customization
    Average: 8.4
    8.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    OTRS Group
    Year Founded
    2003
    HQ Location
    Oberursel, Germany
    Twitter
    @OTRSGroup
    2,651 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    117 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

OTRS is a customizable support desk that manages workflows and structures communication.

Users
No information available
Industries
  • Pharmaceuticals
Market Segment
  • 61% Enterprise
  • 32% Mid-Market
OTRS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customizability
1
Customization
1
Ease of Use
1
Management Centralization
1
Organization
1
Cons
Ticketing Issues
2
Access Control
1
Slow Loading
1
Slow Performance
1
View All Pros and Cons
OTRS features and usability ratings that predict user satisfaction
6.7
Has the product been a good partner in doing business?
Average: 8.9
8.9
Workflow
Average: 8.7
6.7
Customization
Average: 8.4
8.4
Customer Portal
Average: 8.6
Seller Details
Seller
OTRS Group
Year Founded
2003
HQ Location
Oberursel, Germany
Twitter
@OTRSGroup
2,651 Twitter followers
LinkedIn® Page
www.linkedin.com
117 employees on LinkedIn®
Jitbit Helpdesk
(51)4.3 out of 5
Save to My Lists
Entry Level Price:$24
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-inte

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 67% Mid-Market
    • 27% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Jitbit Helpdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customizability
    1
    Customization
    1
    Cons
    Limitations
    1
    Limited Features
    1
    Poor Performance
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jitbit Helpdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.0
    Workflow
    Average: 8.7
    8.5
    Customization
    Average: 8.4
    8.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Jitbit Software
    Year Founded
    2004
    HQ Location
    Edinburgh, Scotland
    Twitter
    @jitbithelpdesk
    353 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-inte

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 67% Mid-Market
  • 27% Enterprise
Jitbit Helpdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customizability
1
Customization
1
Cons
Limitations
1
Limited Features
1
Poor Performance
1
View All Pros and Cons
Jitbit Helpdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.0
Workflow
Average: 8.7
8.5
Customization
Average: 8.4
8.4
Customer Portal
Average: 8.6
Seller Details
Seller
Jitbit Software
Year Founded
2004
HQ Location
Edinburgh, Scotland
Twitter
@jitbithelpdesk
353 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Help Scout
(417)4.4 out of 5
Optimized for quick response
View top Consulting Services for Help Scout
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 61% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Help Scout Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    19
    Features
    13
    Customer Support
    12
    Helpful
    11
    Easy Setup
    7
    Cons
    Missing Features
    9
    Limited Features
    8
    Lack of Features
    6
    Email Issues
    5
    Email Management
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Help Scout features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.7
    7.7
    Customization
    Average: 8.4
    9.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Help Scout
    Company Website
    Year Founded
    2011
    HQ Location
    Boston, MA
    Twitter
    @helpscout
    11,653 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    283 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 61% Small-Business
  • 33% Mid-Market
Help Scout Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
19
Features
13
Customer Support
12
Helpful
11
Easy Setup
7
Cons
Missing Features
9
Limited Features
8
Lack of Features
6
Email Issues
5
Email Management
5
View All Pros and Cons
Help Scout features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.7
7.7
Customization
Average: 8.4
9.2
Customer Portal
Average: 8.6
Seller Details
Seller
Help Scout
Company Website
Year Founded
2011
HQ Location
Boston, MA
Twitter
@helpscout
11,653 Twitter followers
LinkedIn® Page
www.linkedin.com
283 employees on LinkedIn®
LogMeIn Rescue
(197)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

    Users
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 37% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LogMeIn Rescue Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Remote Access
    4
    Remote Control
    3
    Remote Support
    3
    Customer Support
    2
    Cons
    Expensive
    2
    Connection Issues
    1
    Connectivity Issues
    1
    Feature Issues
    1
    Feature Limitations
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogMeIn Rescue features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Workflow
    Average: 8.7
    8.9
    Customization
    Average: 8.4
    8.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    41,409 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,037 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

Users
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 37% Mid-Market
  • 35% Small-Business
LogMeIn Rescue Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Remote Access
4
Remote Control
3
Remote Support
3
Customer Support
2
Cons
Expensive
2
Connection Issues
1
Connectivity Issues
1
Feature Issues
1
Feature Limitations
1
View All Pros and Cons
LogMeIn Rescue features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
9.0
Workflow
Average: 8.7
8.9
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
41,409 Twitter followers
LinkedIn® Page
www.linkedin.com
1,037 employees on LinkedIn®
Issuetrak
(62)4.1 out of 5
Save to My Lists
Entry Level Price:Starting at $26.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issu

    Users
    No information available
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 35% Mid-Market
    • 32% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Issuetrak features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    7.9
    Workflow
    Average: 8.7
    7.7
    Customization
    Average: 8.4
    8.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Issuetrak
    Year Founded
    1992
    HQ Location
    Virginia Beach, Virginia
    Twitter
    @Issuetrak
    3,760 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    39 employees on LinkedIn®
    Phone
    +1 (866) 477-8387
Product Description
How are these determined?Information
This description is provided by the seller.

At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issu

Users
No information available
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 35% Mid-Market
  • 32% Enterprise
Issuetrak features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
7.9
Workflow
Average: 8.7
7.7
Customization
Average: 8.4
8.2
Customer Portal
Average: 8.6
Seller Details
Seller
Issuetrak
Year Founded
1992
HQ Location
Virginia Beach, Virginia
Twitter
@Issuetrak
3,760 Twitter followers
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
Phone
+1 (866) 477-8387
DevRev
(161)4.4 out of 5
Save to My Lists
Entry Level Price:$19.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Computer is an AI teammate, by DevRev, that unifies your knowledge, automates work, and delivers Team Intelligence across every workflow. Unlike other AI tools, Computer connects structured data (C

    Users
    • Product Manager
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 55% Mid-Market
    • 34% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • DevRev Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    56
    Efficiency
    52
    Features
    50
    Helpful
    41
    Customer Support
    31
    Cons
    Missing Features
    30
    Limited Features
    21
    Lack of Features
    19
    Learning Curve
    18
    Not Intuitive
    16
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DevRev features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Workflow
    Average: 8.7
    7.7
    Customization
    Average: 8.4
    8.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    DevRev
    Company Website
    Year Founded
    2020
    HQ Location
    Palo Alto, CA
    Twitter
    @devrev
    3,228 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    769 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Computer is an AI teammate, by DevRev, that unifies your knowledge, automates work, and delivers Team Intelligence across every workflow. Unlike other AI tools, Computer connects structured data (C

Users
  • Product Manager
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 55% Mid-Market
  • 34% Small-Business
DevRev Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
56
Efficiency
52
Features
50
Helpful
41
Customer Support
31
Cons
Missing Features
30
Limited Features
21
Lack of Features
19
Learning Curve
18
Not Intuitive
16
View All Pros and Cons
DevRev features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.4
Workflow
Average: 8.7
7.7
Customization
Average: 8.4
8.2
Customer Portal
Average: 8.6
Seller Details
Seller
DevRev
Company Website
Year Founded
2020
HQ Location
Palo Alto, CA
Twitter
@devrev
3,228 Twitter followers
LinkedIn® Page
www.linkedin.com
769 employees on LinkedIn®
Kayako
(222)4.0 out of 5
Save to My Lists
Entry Level Price:$15 /agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 54% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kayako Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Case Management
    2
    Ease of Use
    2
    Simple
    2
    Status Tracking
    2
    AI Assistance
    1
    Cons
    Limited Features
    2
    Email Communication Issues
    1
    Lack of Features
    1
    Lack of Integrations
    1
    Missing Features
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kayako features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.1
    Workflow
    Average: 8.7
    7.9
    Customization
    Average: 8.4
    8.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kayako
    Year Founded
    2001
    HQ Location
    N/A
    Twitter
    @Kayako
    9,526 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    60 employees on LinkedIn®
    Phone
    +1 (888) 952-9256
Product Description
How are these determined?Information
This description is provided by the seller.

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 54% Small-Business
  • 34% Mid-Market
Kayako Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Case Management
2
Ease of Use
2
Simple
2
Status Tracking
2
AI Assistance
1
Cons
Limited Features
2
Email Communication Issues
1
Lack of Features
1
Lack of Integrations
1
Missing Features
1
View All Pros and Cons
Kayako features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.1
Workflow
Average: 8.7
7.9
Customization
Average: 8.4
8.4
Customer Portal
Average: 8.6
Seller Details
Seller
Kayako
Year Founded
2001
HQ Location
N/A
Twitter
@Kayako
9,526 Twitter followers
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®
Phone
+1 (888) 952-9256
CRMdesk
(110)4.0 out of 5
View top Consulting Services for CRMdesk
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    What is CRMdesk? CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. Why use CRMdesk? The system is deployed as

    Users
    No information available
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 41% Enterprise
    • 39% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CRMdesk features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Workflow
    Average: 8.7
    7.6
    Customization
    Average: 8.4
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ForeSoft
    Year Founded
    2016
    HQ Location
    Secunderabad, Telangana
    Twitter
    @Foresoft
    17 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

What is CRMdesk? CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. Why use CRMdesk? The system is deployed as

Users
No information available
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 41% Enterprise
  • 39% Mid-Market
CRMdesk features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
8.3
Workflow
Average: 8.7
7.6
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
Seller Details
Seller
ForeSoft
Year Founded
2016
HQ Location
Secunderabad, Telangana
Twitter
@Foresoft
17 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
Track-It!
(100)3.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to us

    Users
    No information available
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 56% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Track-It! Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Intuitive
    1
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Track-It! features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.0
    Workflow
    Average: 8.7
    8.5
    Customization
    Average: 8.4
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BMC Helix
    Year Founded
    2025
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    909 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to us

Users
No information available
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 56% Mid-Market
  • 29% Enterprise
Track-It! Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Intuitive
1
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
Track-It! features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.9
8.0
Workflow
Average: 8.7
8.5
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
Seller Details
Seller
BMC Helix
Year Founded
2025
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
909 employees on LinkedIn®
Agile CRM
(355)4.0 out of 5
Save to My Lists
Entry Level Price:$0 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Agile CRM is a fully integrated CRM with sales tracking, contact management, marketing automation, web analytics, 2-way emails, telephony, helpdesk with a clean modern interface. With Agile CRM, SMB'

    Users
    • Founder
    • CEO
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 76% Small-Business
    • 15% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Agile CRM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Easy Setup
    3
    Efficiency
    3
    Helpful
    3
    Intuitive
    3
    Cons
    Slow Loading
    3
    Limited Features
    2
    Poor Customer Support
    2
    Time Delays
    2
    Bugs
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Agile CRM features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Workflow
    Average: 8.7
    7.8
    Customization
    Average: 8.4
    9.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Agile CRM
    Year Founded
    2013
    HQ Location
    Dallas, TX
    Twitter
    @agilecrm
    6,740 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    100 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Agile CRM is a fully integrated CRM with sales tracking, contact management, marketing automation, web analytics, 2-way emails, telephony, helpdesk with a clean modern interface. With Agile CRM, SMB'

Users
  • Founder
  • CEO
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 76% Small-Business
  • 15% Mid-Market
Agile CRM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Easy Setup
3
Efficiency
3
Helpful
3
Intuitive
3
Cons
Slow Loading
3
Limited Features
2
Poor Customer Support
2
Time Delays
2
Bugs
1
View All Pros and Cons
Agile CRM features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 8.9
9.0
Workflow
Average: 8.7
7.8
Customization
Average: 8.4
9.2
Customer Portal
Average: 8.6
Seller Details
Seller
Agile CRM
Year Founded
2013
HQ Location
Dallas, TX
Twitter
@agilecrm
6,740 Twitter followers
LinkedIn® Page
www.linkedin.com
100 employees on LinkedIn®
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