this tool was very atractive to me because of the name and also the importance of a good and frendly functionanity during my use of it Review collected by and hosted on G2.com.
works very smooth and i like the way the organization use this tool Review collected by and hosted on G2.com.
Track-It is a valuable and resourceful tool for tickets and other assets management. The software design is also very user friendly making it simple and easy to use. Users can start working with this software without any learning complications. Also the last important aspect is cost, its very reasonable and affordable especially if your organization has a lot of users. Review collected by and hosted on G2.com.
Two things I'd like to point out where Track-it can improvise is the automation capabilities and customer support. Review collected by and hosted on G2.com.
Track-IT! simple to use, it does what it needs to do - for how complex ticketing and asset managment can be Track-It really makes it simple, the UI is pretty simple Review collected by and hosted on G2.com.
one thing that oculd be improved is the "Automation" behind it, atleast within the version we used the automation wasnt as extensive as it was with ServiceNow, or ManageEngine Review collected by and hosted on G2.com.
Simple interface and the system to keep track fo entire ticket status is awesome Review collected by and hosted on G2.com.
The problem in nudging the tickes I feel little difficult. Review collected by and hosted on G2.com.
Track-It is very user friendly to use it ans graphical interface is very clear which is easily understandable for every one Review collected by and hosted on G2.com.
Not yet I haven't seen. But if little bit more fast it would be a great tool. Review collected by and hosted on G2.com.
It's a comprehensive solution for IT team to manage tickets, assets and endpoint Review collected by and hosted on G2.com.
It lack some integration such as cloud based access Review collected by and hosted on G2.com.
The best feature I'd say would be Customet Service and reasonable price. It was also easy to implement in my system. Review collected by and hosted on G2.com.
At times, it becomes unstable/buggy but not always Review collected by and hosted on G2.com.
its very easy to understand and implement in day to day work activities. Very good response from the customer support team and i use it almost every 2 days. Review collected by and hosted on G2.com.
Nothing so far as it is a well rounded application Review collected by and hosted on G2.com.
Good tracking software for helpdesk tickets Review collected by and hosted on G2.com.
A little cumbersome to use, hard to find answers to closed tickets Review collected by and hosted on G2.com.
It's easy to keep track of your computers with the workstation discovery and audit tool for inventory management; Inventory management is extremely thorough as well as simple and easy to use. It is integrated with Active Directory. The mobile technician client is a great fit for our iPads, and installation is straightforward. The local help documents can give you step-by-step instructions on how to set up nearly all the features. Review collected by and hosted on G2.com.
The user account security is almost nonexistent. I find the email filter to be clunky at times. The purchasing module is missing some features I want, but overall is okay. Review collected by and hosted on G2.com.
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What needs improvement with Track-It! to better support your IT help desk operations?
Averages based on real user reviews.
2 months
14 months
9%
