Track-It! Reviews & Product Details

I like the self service portal for users. Review collected by and hosted on G2.com.

At times it is a little clunky. There are certain areas that could be more polished. Review collected by and hosted on G2.com.

Track-It's helpdesk has made it so that users can easily address issues to IT staff, and guarantee a response and resolution. We've been able to implement a closed-loop ticket process, ensuring that users are informed of work being performed on their issue, as well as ensuring that they have the final say on when an issue is closed and marked as resolved. Inventory management has provided a single-source repository for equipment information, allowing for planned upgrades and continuance of support agreements to keep us up and running Review collected by and hosted on G2.com.

Track-It's interface can take some getting used to; although it is heavily customizable, some UI elements take a bit of training and getting used to to find the exact data you may need when in a particular issue ticket. Review collected by and hosted on G2.com.

I like the Technical Client part, where information is presented in a very organized manner, and the fact that the product is flexible enough to allow you to customize it easily. Up to my knowledge, there is no other system equally powerful to deal with tabular data, or to let you customize it. Track-it! is literally made for tracking, this time even check-ins/check-outs of equipment, software licensing, and inventory great scanning feature over your network. Review collected by and hosted on G2.com.

The only thing I can find is the lag when going from one screen or section to another. This is one of the best products I've ever worked with. Review collected by and hosted on G2.com.

It is very simple to install, configure and adapt to operation. Regarding this, note that the help desk service available is easy, since you can communicate with users quickly, tickets are easy to manage, prioritize, notify and assign to each user.

It has all the essential functions of a Help Desk, such as the management of asset and software licenses, a self-service portal and also something that I think is very important, a mobile interface.

I also have to commit that its integrated report engine Crystal Reports is quite powerful, easy to use and gathers all the necessary data to give a good support. Review collected by and hosted on G2.com.

The customization of the program is somewhat limited. In terms of functionality is pretty good and meets all that promises, but if it is true that if you could customize some features more thoroughly or make certain changes in the configuration would be an even deeper program.

It also does not allow separate workspaces, which is also a limitation.

Crystal Reports as I said before is a very powerful tool, but it also requires a wide knowledge to take advantage of all the information you can get from this program, if you do not have experience in similar systems it is something complex to learn. Review collected by and hosted on G2.com.

Once a ticket is entered, anyone can update what they've done on it; this avoids duplication of effort. Review collected by and hosted on G2.com.

Once an entry has been made, it is impossible to edit it. Review collected by and hosted on G2.com.

This product makes submitting and tracking tickets for support a breeze! Review collected by and hosted on G2.com.

Can't say that there is anything I dislike about this from the user side. Review collected by and hosted on G2.com.

Difficult to use reporting. CS IS NO help they said I needed to go to training Review collected by and hosted on G2.com.

Reporting is terrible, there isn’t an easy way to get the list software on computers Review collected by and hosted on G2.com.

Reports are easy to generate with custom filters. I can quickly find the data I need and export to other programs. Review collected by and hosted on G2.com.

The system has a lot of nuance and isn’t intuitive. I needed someone to walk me through it when I first launched. Review collected by and hosted on G2.com.

Makes tracking tickets, and notifying requester, and tech easy. Weather it is in the application or the handy web interface. It is easy for anyone who has user a Microsoft app to use with little on no coaching.

Its' customization takes a bit of work but is worth it. Review collected by and hosted on G2.com.

The solutions area could handle attachments better. I would like it to be more like a wiki. It is a feature I would use more if the contents of the attachments were searchable as well. Review collected by and hosted on G2.com.

Easy to search for old tickets and change views and filters to find what you know Review collected by and hosted on G2.com.

Id like to be able to delete comments, and have the 'save' button not erase the 'add note' section Review collected by and hosted on G2.com.

It's simple to use, easy to search and look at of the end users' issues up front Review collected by and hosted on G2.com.

I dislike having to hit "add note" before I save. You should make the save function automatically add the note Review collected by and hosted on G2.com.

Track it is very easy to use. Has a wonderful help desk that makes it great and efficient to manage business and employees. Review collected by and hosted on G2.com.

I dislike that sometimes it can be hard to manage lots of people through track it. Review collected by and hosted on G2.com.

I like the organization of this product the most, it helps with tracking service orders and requests as well as documenting all the work involved with each task. Very helpful and useful tool for keeping track of your work. Review collected by and hosted on G2.com.

I think the software can use a bit of improvement on the features it provides such as inventory and asset management purposes. The ability to keep track of the equipment would definitely be very beneficial if this feature was added. Review collected by and hosted on G2.com.

Trackit it's a windows app thet lets a comapny have control over the tech support tickets, licenced software.

It is installable on a local server and has it's own web interface to let users to interact with it on a web browser without having to install the client.

Has the hability yo send mail to users . Review collected by and hosted on G2.com.

The app is very slow to open, to retrieve a work order (ticket), find on saved answers... you name it... Review collected by and hosted on G2.com.

Good tracking software for helpdesk tickets Review collected by and hosted on G2.com.

A little cumbersome to use, hard to find answers to closed tickets Review collected by and hosted on G2.com.

Can manage various different things and run reports of progress of help desk tickets Review collected by and hosted on G2.com.

can't edit or put my notes in a ticket if someone is already in it or forgets to exit out of that ticket Review collected by and hosted on G2.com.

We mostly use Track-It for Purchasing, keeping track of PO's etc. I mostly like that we are able to add receipts to each PO but also like that I can filter my searches when I'm looking for specific receipts. Review collected by and hosted on G2.com.

So far I have not had any problems with Track-It and I don't seem limited in the functions I'm trying to perform. Review collected by and hosted on G2.com.

This has been a good ticketing system for us. Review collected by and hosted on G2.com.

It can be a little temperamental at times. Review collected by and hosted on G2.com.

Its easy to search for items and manage tickets. Its a simple interface thats easy to learn. Review collected by and hosted on G2.com.

The user interface is too bland. Would prefer it of it was fancier. Review collected by and hosted on G2.com.

Track-It may look as a simple, small and compact client-server application for handling tickets and asset management. You'll be surprised. Not only you have a full ticket and asset management system, but you'll also get a Purchases module, a Software Licenses module (both interacting with the Inventory one, for the assets - more on that later), a useful and underrated Library Module for keeping track of assets and equipment borrowed and returned, mobile support via web, and the full might of Crystal Reports XI - yes, the FULL Crystal Reports XI application is included for free - for very, very comprehensive and customizable reports, actually one of the most powerful reporting solutions out there. Even for extra licensing, you can have Remote Control on your assets and Barcode Management - interfacing with your Inventory. Review collected by and hosted on G2.com.

Track-It! is a client-server solution, which means it's a product that must be installed on-premises with a centralized server. That means that it could be seen as a aging solution for modern XXI-century companies, which tend to favor Cloud-based solutions against local ones. That being said, there's not much more to dislike from such a compact yet powerful solution. Review collected by and hosted on G2.com.

I've used REMEDY/Track It TOOL by BMC. Basically it is used for ticketing too. We manage all the users issues by Remedy and it is very reliable tool.

Best reporting tool as well. Review collected by and hosted on G2.com.

Much slower than expected.

Complex UI.

Some mandatory fields are more annoying.

Features wise more improvement needed. Review collected by and hosted on G2.com.

The self-help password reset feature is a huge selling point. It's easy for users to register and use. Review collected by and hosted on G2.com.

Configuration is a little daunting at times. The pre-sales meetings seem to indicate that everything is customizable. But there are definitely a few things you can not do with as you wish. Review collected by and hosted on G2.com.

Good work order management for tracking IT requests. Review collected by and hosted on G2.com.

The UI is a bit outdated and there is a lot that I don't know. Review collected by and hosted on G2.com.

The system will notify you when there is a reply. Also great filtering system on topics Review collected by and hosted on G2.com.

I haven't been able to figure out if you are able to send screenshots within a message inside the program Review collected by and hosted on G2.com.