It is very simple to install, configure and adapt to operation. Regarding this, note that the help desk service available is easy, since you can communicate with users quickly, tickets are easy to manage, prioritize, notify and assign to each user.
It has all the essential functions of a Help Desk, such as the management of asset and software licenses, a self-service portal and also something that I think is very important, a mobile interface.
I also have to commit that its integrated report engine Crystal Reports is quite powerful, easy to use and gathers all the necessary data to give a good support. Review collected by and hosted on G2.com.