Track-It! Reviews & Product Details

Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.

Seller

BMC Helix

Discussions

Track-It! Community

Languages Supported

German, English, French, Italian, Portuguese, Spanish

Solution Type

All-in-One

Overview by

Kayleigh Kannady (Lead Marketing Program Manager at BMC Software)

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

14 months

View More Pricing Information

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User Insights

Average based on 100 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Track-It! Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Track-It!, and what problem is it built to solve?

Track-It! is used to manage service desk tickets and work orders, helping teams follow requests through their status and resolution. Users also rely on it to keep track of assets and related inventory.

What languages does Track-It! support?

Track-It! supports 6 languages: English, French, German, Italian, Portuguese, and Spanish.

What company sizes and industries is Track-It! the best fit for?

Positive experiences are represented across small businesses, mid-market organizations, and enterprises, with mid-market and enterprise teams appearing most often. The industries represented include several recurring sectors:

Company sizes: Mid-market organizations and enterprises, with small businesses also represented.
Industries: Higher education, information technology and services, government administration, healthcare, retail, and utilities.

How long does it take to implement Track-It! across a team?

Implementation ranges from a quick rollout to a more involved setup, with under one month the most common reported timeframe. Teams also report taking longer when configuration and rollout require more work.

Time to go live	Relative frequency
Under 1 month	Most commonly reported
1–3 months	Also reported regularly
Under 1 day	Reported for faster deployments
3–6 months	Reported less often

What customer support options does Track-It! provide, and how do users find the overall support experience?

Support is available through email/help desk, chat, and phone, with 24/7 live-rep support. The experience is mixed: users value responsive, helpful assistance, while others describe slower resolution or difficulty communicating with support.

What features or capabilities could make Track-It! even more useful?

Track-It! could be more useful with stronger workflow automation and broader reporting and search tools. Users also point to opportunities to improve asset management and make common interactions smoother.

Expand automation and workflow options to reduce manual ticket handling.
Improve reporting, search, and filtering so teams can find and analyze information more easily.
Strengthen asset and inventory tools, including scanning and record accuracy.
Polish navigation and everyday ticket actions to make the interface feel more straightforward.

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Hector D.

Test Engineer

Mid-Market (51-1000 emp.)

9/4/2024

"Nice tool with a great Name"

4/5

What do you like best about Track-It!?

this tool was very attractive to me because of the name and also the importance of a good and friendly functionality during my use of it Review collected by and hosted on G2.com.

What do you dislike about Track-It!?

works very smooth and i like the way the organization use this tool Review collected by and hosted on G2.com.

Aryan K.

Software Engineer

Computer Software

Small-Business (50 or fewer emp.)

12/16/2023

"A Solid Business help desk Tool"

4/5

What do you like best about Track-It!?

Track-It is a valuable and resourceful tool for tickets and other assets management. The software design is also very user friendly making it simple and easy to use. Users can start working with this software without any learning complications. Also the last important aspect is cost, its very reasonable and affordable especially if your organization has a lot of users. Review collected by and hosted on G2.com.

What do you dislike about Track-It!?

Two things I'd like to point out where Track-it can improvise is the automation capabilities and customer support. Review collected by and hosted on G2.com.

Luis Alberto R.

Support Technician

Enterprise (> 1000 emp.)

9/15/2023

"Easy to use, does what it needs to"

4/5

What do you like best about Track-It!?

Track-IT! simple to use, it does what it needs to do - for how complex ticketing and asset management can be Track-It really makes it simple, the UI is pretty simple Review collected by and hosted on G2.com.

What do you dislike about Track-It!?

one thing that could be improved is the "Automation" behind it, at least within the version we used the automation wasn't as extensive as it was with ServiceNow, or ManageEngine Review collected by and hosted on G2.com.

Abi R.

Assistant Manager - International sales

Enterprise (> 1000 emp.)

12/12/2023

"Best IT help desk software - Track-It"

5/5

What do you like best about Track-It!?

Simple interface and the system to keep track of entire ticket status is awesome Review collected by and hosted on G2.com.

What do you dislike about Track-It!?

The problem in nudging the tickets I feel a little difficult. Review collected by and hosted on G2.com.

Gulam G.

Security Analyst

Mid-Market (51-1000 emp.)

10/30/2023

"One of the best tool ITSM"

4/5

What do you like best about Track-It!?

Track-It is very user friendly to use it ans graphical interface is very clear which is easily understandable for every one Review collected by and hosted on G2.com.

What do you dislike about Track-It!?

Not yet I haven't seen. But if little bit more fast it would be a great tool. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

10/25/2023

"A reliable IT help desk"

4/5

What do you like best about Track-It!?

It's a comprehensive solution for IT team to manage tickets, assets and endpoint Review collected by and hosted on G2.com.

What do you dislike about Track-It!?

It lack some integration such as cloud based access Review collected by and hosted on G2.com.

Verified User in Fishery

Small-Business (50 or fewer emp.)

11/20/2023

"Had a great experience with Track-it"

5/5

What do you like best about Track-It!?

The best feature I'd say would be Customer Service and reasonable price. It was also easy to implement in my system. Review collected by and hosted on G2.com.

What do you dislike about Track-It!?

At times, it becomes unstable/buggy but not always Review collected by and hosted on G2.com.

Verified User in Media Production

Mid-Market (51-1000 emp.)

10/26/2023

"game changer"

4/5

What do you like best about Track-It!?

its very easy to understand and implement in day to day work activities. Very good response from the customer support team and i use it almost every 2 days. Review collected by and hosted on G2.com.

What do you dislike about Track-It!?

Nothing so far as it is a well rounded application Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

Originally submitted 12/26/2018

"Helpdesk"

4/5

What do you like best about Track-It!?

Good tracking software for helpdesk tickets Review collected by and hosted on G2.com.

What do you dislike about Track-It!?

A little cumbersome to use, hard to find answers to closed tickets Review collected by and hosted on G2.com.

Verified User in Public Relations and Communications

Small-Business (50 or fewer emp.)

Originally submitted 5/31/2022

"The easiest way to manage your help desk and assets"

3.5/5

What do you like best about Track-It!?

It's easy to keep track of your computers with the workstation discovery and audit tool for inventory management; Inventory management is extremely thorough as well as simple and easy to use. It is integrated with Active Directory. The mobile technician client is a great fit for our iPads, and installation is straightforward. The local help documents can give you step-by-step instructions on how to set up nearly all the features. Review collected by and hosted on G2.com.

What do you dislike about Track-It!?

The user account security is almost nonexistent. I find the email filter to be clunky at times. The purchasing module is missing some features I want, but overall is okay. Review collected by and hosted on G2.com.