Eptura Asset Reviews & Product Details

I like best that Eptura Asset has a mobile companion app for the technicians to work with. The ease of use is about midrange. I wasn't here when the program was implemented, so I'm unsure of the ease of implementation. I use the program almost all day, and every day, as it is the backbone of my job. The ability to attach pictures to work orders is extremely helpful. Review collected by and hosted on G2.com.

I dislike that the mobile app does not have Asset BOM information and Inventory look up ability with bin locations. Customer support has been hit and miss. They have a few customer support representatives that are quick and knowledgeable, but they also have support representatives that have very little empathy for a company that is struggling to get their program to work properly. There could be more linkages between purchasing and inventory, like being able to print inventory labels from a PO, etc. Review collected by and hosted on G2.com.

Has been a reasonably cost effective software for managing our maintenance work orders across the company. Mobile access is good, easy interface for technicians and requesters and desktop users. Review collected by and hosted on G2.com.

The need to integrate parts inventory into our Infor ERP system is a hurdle now, it is almost impossible to manage two purchasing systems and inventory, this will be our next effort to gain this integration. A few little issues like inability to customize the priority field (I think it once did allow this). Inability to add fields to the QR code for requests is frustrating....aka we move many assets around on the plant floor almost every day, so a water heater for example might be moved 3-4 times a week, we added a custom field to the request portal for users to simply tell us what line the asset is at at the time of request. The QR code process however does not allow that field to be entered. I see that there was a building layout tool in another of your software that might solve that, but we move so many assets so often, we could never keep a drawing updated. Review collected by and hosted on G2.com.

Ease of use in the creation and tracking of user requests and work orders. Review collected by and hosted on G2.com.

Does not allow for the bulk creation and closing of work orders. Review collected by and hosted on G2.com.

Work orders don't need to be tied to a specific asset, but we can still properly categorize the work type. This is ideal for facilities management, which often doesn't revolve around tracked assets. Additionally, linking to the Eptura workplace service request platform allows employees in the company to have a one-stop-shop for all of their facilities needs. Review collected by and hosted on G2.com.

Preventive Maintenance setup is a good amount of up-front work, so it can have a long implementation, but once PM plans have been created, it's a fast and simple system to utilize Review collected by and hosted on G2.com.

Having easy access to the knowledge center is very convenient. Review collected by and hosted on G2.com.

I am interested in knowing how much time it typically takes for tickets to be resolved. Review collected by and hosted on G2.com.

Digital asset maintenance and service reminders. Review collected by and hosted on G2.com.

Lack of customer support and no one to easily get a hold of when needed. Review collected by and hosted on G2.com.

Easy to use. Knowledgable staff able to help when I have issues. Review collected by and hosted on G2.com.

I wish it put the work order number attached to the work request when you open the request. it just states it has a work order open but not the number. Review collected by and hosted on G2.com.

The Comprehensive asset management features significantly aid in tracking and maintenance scheduling, optimising our resources effectively.

The software's scalability accommodates our expanding project requirements without compromising performance or efficiency.

The incorporation of coding aspects within the platform facilitates custom scripting, enabling tailored functionalities to suit intricate project needs.

Seamless mobile integration allows for on-the-go access, which is incredibly beneficial for overseeing projects remotely. Review collected by and hosted on G2.com.

At times, the system's response speed might lag when handling extensive coding scripts, affecting real-time project monitoring.

Though the interface is user-friendly, some advanced features could benefit from more intuitive navigation for engineers handling coding aspects.

Certain integrations with third-party tools might require additional configurations, occasionally causing compatibility issues. Review collected by and hosted on G2.com.

I LIKED THE MAIN PAGE SHOWING EACH LOCATION WITH HOW MANY WORK ORDERS THEY HAD. Review collected by and hosted on G2.com.

THERE IS NO CUSTOMER SERVICE. ANYTIME WE HAD A QUESTION, NO ONE WOULD GET WITH US. Review collected by and hosted on G2.com.

Reviewing ManagerPlus by iOFFICE has been quite an experience. There are bugs, in the inventory module overall functionality remains impressive. Still provides features. Review collected by and hosted on G2.com.

ManagerPlus iOFFICE, navigating and properly utilizing the program is difficult due to customer services lack of guidance and support. Review collected by and hosted on G2.com.