# CRMdesk Reviews **Vendor:** ForeSoft **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.1/5.0 **Total Reviews:** 109 ## About CRMdesk What is CRMdesk? CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. Why use CRMdesk? The system is deployed as a cost-effective hosted solution to manage and analyze all of your customer requests from a centralized location. Who uses CRMdesk? From small companies to large enterprises, from specific manufactures to vertical business integration, CRMdesk is scalable enough to grow with your business needs. ## CRMdesk Reviews ### 1. Awesome tool easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about CRMdesk?** Is a very efficient tool that we use in our day today activities For customer support. **What do you dislike about CRMdesk?** User interface can be made more friendly and sometimes there is lagging. **What problems is CRMdesk solving and how is that benefiting you?** Supporting the customers, maintaining knowledge base, for training new users, storing information from previous calls. ### 2. CRM desk has helped us improve customer service experience **Rating:** 4.5/5.0 stars **Reviewed by:** Himanshu M. | Senior Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2020 **What do you like best about CRMdesk?** Tracking customer queries and issues easily, a ticket is created for each customer by email linking it through our main customer support email address, CRM desk provides flexibility for our company needs by allowing us to tailor the software according to our everyday use. We cab set up email templates as well. **What do you dislike about CRMdesk?** It has a little bit of lag sometimes, this happens when you are especially working on a lot of cases at once. If this is improved and corrected it would be a smoother experience. **Recommendations to others considering CRMdesk:** CRM Desk is very well suited for teams who deal with lots customer queries and issues being reported daily. Their support is extremely responsive for simple questions **What problems is CRMdesk solving and how is that benefiting you?** It helps in getting all the required information in just one go, it also automatically tracks analytics of all the cases coming in and going out daily. It is quite beneficial and helps if you have multiple team members working as it prevents different team mates from working on the same case. This saves time and there is no duplication of work. We can also assign a particular to someone else if we feel that person is more efficient yo address the query. ### 3. It is key of data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2020 **What do you like best about CRMdesk?** In CRM we will get the basic details of customers about plan , about offers, as well as last interaction about cx with us. **What do you dislike about CRMdesk?** Web page is not attractive by doing continuous job it makes me feel boring. Few tabs in CRM takes time to open it might be possible that depends on internet speed or VPN. **Recommendations to others considering CRMdesk:** CRM is amazing tool even frehser can easily use this device and it is user friendly. If we follow the right path and right troubleshoot steps we will give the resolution and make our customers happy. **What problems is CRMdesk solving and how is that benefiting you?** We deals with the customer bill issue, network refresh as well as we credit the bill adjustment if customers have been charged wrongly. It is time saving, at one glance we will get basic details it becomes easy to verify the account as we are dealing with the right account. ### 4. CRMdesk is your best companion for Help Desk solutions. **Rating:** 4.5/5.0 stars **Reviewed by:** Jose C. | Project Development Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2019 **What do you like best about CRMdesk?** Of course, its capability of migrating an entire queries and ticket database to this platform from manual processes created through Microsoft Excel sheets and from other similar softwares as well. Also, this solution allows to its users to fully implement the Help Desk service to the next level of attending and solving clients' issues by creating issues and querying this tickets to the right departments or team assigned to follow up and solve this ticket in a short period of time. **What do you dislike about CRMdesk?** I think that there are minor problems and glitches that doesn't need the attention to give this software a bad rating. Actually, CRMdesk has nothing wrong or misfunctioning that will affect the performance of it. All the features and menus alongside with the GUI intended for workflow automation of the processes running on the platform give a good evaluation of how things are getting done and how tickets and queries are being taken and solved as soon as possible. **Recommendations to others considering CRMdesk:** CRMdesk is well known between colleagues and peers in the industry and all of us recommend this software for all the things related to Help Desk and Tickets through Queries and Customer Service solutions either for your own company or your clients and customers out there. Implementation process is pretty easy to understand and there's nothing left behind for giving a good use of the solution. **What problems is CRMdesk solving and how is that benefiting you?** Customers are more happy and eager to have our services with them for a long time and it's because they are getting more feedback from their actual clients and providers who are telling them that the Customer Service is very fast and reliable all the time. Tickets that aren't taken into consideration are now sent to an specific department for its future response and quick solution. Also our company is getting more sales revenue and that's all possible thanks to our efforts on giving this software a proper use and a correct implementation as well. ### 5. The best CRM client for Help Desk out there. **Rating:** 4.5/5.0 stars **Reviewed by:** Zach B. | IT Executive, Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2019 **What do you like best about CRMdesk?** CRMdesk provides to its clients a great platform for taking clients' tickets, issues, and queries through Help Desk process. It comes with a great extent of features that makes it one of its kind. Provide to its users all the tools to take more tickets and process more queries and issues without hassling too much with other third-party solutions as well. Also, you can implement an integration with email clients such as Outlook and Yahoo as well, both email clients supports these kind of software integrations without harming the process of the Help Desk. **What do you dislike about CRMdesk?** Price of implementation is too high for the average standards and makes it really difficult to accomplish the task. Other thing that bothers me and my collaborators as well is the fact that the Graphic Interface User is not reliable at all, and make things a little bit complicated but if you ask for experts' help they will solve the manner as soon as possible. **Recommendations to others considering CRMdesk:** One of my recommendations is to always have someone expert on CRM softwares close in case you're looking forward to implement a new way of using CRMdesk within your department or your company as well, and that's because implementations with other software could be something difficult but impossible? I don't think so. Highly recommended tool for those companies who want to be the best Customer Service provider out there. **What problems is CRMdesk solving and how is that benefiting you?** Thanks to CRMdesk we are now able to answer every client's question without having delays or misunderstandings in the process of it. Also, email managing and implementation of other tools that are attached to our CRMdesk license is now possible, we can use both Outlook and Yahoo email clients without problem. Our ticket customer service is now more reliable and fast than before, which makes it pretty attractive either to me and my team or to the clients and customers as well. ### 6. Great Online Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Devin J. | Web Developer, Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2019 **What do you like best about CRMdesk?** CRMdesk has everything on place to be a good software, is an user-friendly web-based help desk software that manages a knowledgebase with automation for customer service over Internet that provide clients better security and good information about their requirements. Also, it provides to its clients and customers a way to submit their online requests and tickets in the form of queries and also gives an important turn and point in hosting a carefully built knowledgebase, exchange ideas and a forum for them as well. **What do you dislike about CRMdesk?** CRMdesk has this particularity of missing names and last names from the knowledgebase without the consent of its users, and that sometimes carries a very big problem with our clients. Also, it's pricing is something else, implementing this software is very expensive and takes too long to do it. Records are not properly organized and we need to do the manual job of arranging new records for our database in order that our records don't get the damage of that. **Recommendations to others considering CRMdesk:** I highly recommend to take certain steps before implementing the software across your department or even your company as well, steps like learning a little bit about its leaning curve and the productivity signs of great sales revenue by using this great online customer service web-based solution. CRMdesk can be implemented from small companies to large enterprises, from specific manufactures to vertical business integration- This solution is scalable enough to grow with your business needs. **What problems is CRMdesk solving and how is that benefiting you?** Thanks to CRMdesk our problems deploying the software through our customers and clients are solved and allow my people to arrange a cost-effective hosted solutuon in order to manage and analyze all of our customers' requests from an specific location, it could be centralized. Also, CRMdesk has given us an alternative for managing our queries and tickets via email, its client seems to be pretty user-friendly and has out-of-the-box features that allows that integration with email clients. ### 7. Best Help Desk software out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Neil M. | Human Resources Recruiter, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2019 **What do you like best about CRMdesk?** CRMdesk offers to its clients a great extent of its features that a Help Desk software can offer on the market right now. It comes with certain features like email checking, managing and overseeing, ticket organization, query imputs through pending tickets and integration with softwares that help CRMdesk to get more close with clients as well. Also, it comes with the capability of analyzing graphs and results of the ticket requestings and queries solved by the software and by the users as well. **What do you dislike about CRMdesk?** I can't say anything bad of using CRMdesk, it helped me out with almost every single task that I want to aboard and accomplish in just one sit. All the features implied on the solution are well defined and the schematics of workflow, Graphic User Interface and main functions as well are very easy to understand and it's very cheap to implement among your company. The first-use tutorial makes it very easy to take an idea of what's next on CRMdesk and makes it very useful and user-friendly. **Recommendations to others considering CRMdesk:** CRMdesk is well recommended for Help Desk subjects that requires email managing and ticketing automation with unlimited queries for clients and great answer time to make clients happy and satisfied with the information that they're looking forward to know. Clients and third-party partners would be so happy to have this incredible software among them. **What problems is CRMdesk solving and how is that benefiting you?** My team can solve more tickets easily and take several queries at the same time as well. Also, email organizing is very good to have with CRMdesk. The GUI and the workflow are also pretty user-friendly for our employees who were looking for something minimalistic and powerful that does the job in a short time period, no matter how tickets are being received at the same time and fast. ### 8. The best solution I've ever tried. **Rating:** 5.0/5.0 stars **Reviewed by:** Juan Francisco V. | IT Manager, Oil & Energy, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2019 **What do you like best about CRMdesk?** CRMdesk is for me the best CRM solution out there at the moment. It has plenty of features that need to be taken in notice when we talk about how clients are being treated by using it as well. Its dashboard alongside workflow and menus are the best features that I can tell you right now are totally worth it. The whole system is like this way: the client has a query, ticket is created with random code, one of our crew takes the ticket and inmediately reaches the client and the conversation begins and in less than 5 minutes the problem is more than solved. **What do you dislike about CRMdesk?** Even though my crew and I disagree with the pricing for premium plans that CRMdesk actually offers to its clients I can say that the technical support of this solution sometimes get a little bit annoying and even you won't get an answer of whatever issue you're having with the software and we need to call a third party solution in order to get the problem solved. **Recommendations to others considering CRMdesk:** For those companies that are looking to have a better CRM client for reaching out clients and solve their problems, CRMdesk is by far the best solution that you will have for that specific needs that you're desperate to solve as soon as possible. Highly recommended solution! **What problems is CRMdesk solving and how is that benefiting you?** Queries and tickets are being organized and solved faster than similar solutions that we used to implement before in our company thanks to CRMdesk. Also, you can implement this software with Google Hangouts in order to reach out clients in the form of a videocall or voicecall to get a better response of what the client is actually looking forward to have as a solution for its issue. ### 9. The best CRM software! **Rating:** 5.0/5.0 stars **Reviewed by:** Derrick B. | IT Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2019 **What do you like best about CRMdesk?** CRMdesk is one of its kind. Allow users to take notice into the CRM subject and start to managing emails, ticketing system, query issues and affiliation aspects at a great level of smoothiness. Clients and third-party clients are very happy because they feel that they are being well treated and all the things are okay thanks to CRMdesk. Ticketing and query subjects are well structured and defined, and dialogs alongside records of tickets are well kept into the private cloud. **What do you dislike about CRMdesk?** I'm a true believer that CRMdesk is the easiest tool that I've ever tested in my whole career. Functions and workflow alongside features of this product makes it pretty incredible and easy to understand. You can teach new employees how to use it and take care of the ticketing system without hesitating too much in the process. This means that I can't say anything bad from using this incredible tool in my company because all my peers, colleagues and collaborators are really happy to have it. **Recommendations to others considering CRMdesk:** I highly recommend this solution to all my peers out there. Everything is well organized and is thanks to CRMdesk and the incredible features that it has by default. Don't lose the opportunity to take the CRM to the next level. **What problems is CRMdesk solving and how is that benefiting you?** Better client responses and third-party clients great feedback when we talk about answering their questions in the form of tickets. Querying issues were actually solved as well and dialogs or records that are safe on a intranet are also updated without any further instructions to be modified through time. Email managing is also something that we see as a complement of all the features that we are now enjoying by using CRMdesk in our company. ### 10. CRMdesk is a great asset for every single company! **Rating:** 3.5/5.0 stars **Reviewed by:** Tim M. | IT Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2019 **What do you like best about CRMdesk?** Graphic User Interface email overseeing, managing and organizing all the data in order to make things right. Also I love how each record's format looks like cutting-edge and well-formed as templates. Also support team is able to manage customer emails in just one record. And the most important thing about CRMdesk is that gives you the amount of space that you want for downloads, uploads and all the things that you want to save on private clouds. **What do you dislike about CRMdesk?** Its pricing, is a little bit expensive for what actually offers either to clients and third party resellers. Its web app sometimes is unstable and have certain glitches or bugs that need to be fixed, I would stick to the computer software which is based on Linux and offers great speed and no glitches or bugs at all. Customer support sometimes could be very annoying, they answer but like they're in a hurry or like they don't want to do anything related to the task that you are pointing at. **Recommendations to others considering CRMdesk:** I strongly recommend this software for companies and enterprises who want to take advantage of all the features that CRMdesk actually offers, customer support sometimes could be the least option you want to take in for help, experienced users would help you out if you're a new employee or new user of this software. **What problems is CRMdesk solving and how is that benefiting you?** This software offers and delivers a great extent of integrations with similar platforms and also you can fit this with Google Drive or Gmail if you want to use them as email and files manager at the same time. Also this software helps to deliver great customer service with no delays and full quality to clients without having issues in the process. ### 11. Allow users and clients to take the best of this CRM. **Rating:** 4.0/5.0 stars **Reviewed by:** Rodney B. | IT Analyst Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2019 **What do you like best about CRMdesk?** This is a great tool, asset and powerful resource for everything related to email overseeing, managing and organizing all the data in order to make things right on your company. **What do you dislike about CRMdesk?** It's very expensive compared to another solutions but actually this software delivers a great user experience and nothing else is dislikable. **Recommendations to others considering CRMdesk:** This is a highly recommended solutions for email monitoring and overseeing. **What problems is CRMdesk solving and how is that benefiting you?** Thanks to CRMdesk clients and third-party clients are more than happy by having this solutions with them. Also, emails are getting more response than usual. ### 12. Great help desk software **Rating:** 5.0/5.0 stars **Reviewed by:** Pennie H. | Customer Services Agent, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2019 **What do you like best about CRMdesk?** It is a good program to think all the help of the affiliation. Tickets and demands are unquestionably not difficult to enter and simple to get to. The parties are also especially instinctive and in a general sense proportional to monstrous amounts of the ones you can discover on the web, comparably as the messages that are incredibly easy to do. I can in like way take a gander at graphs and indicating instruments by month end to sort the cases our social occasion has managed in a given month.It is a better than average program to unite all the assistance of the association. Tickets and requests are definitely not hard to enter and easy to get to. The dialogs are in like manner natural and in a general sense equivalent to an impressive parcel of the ones you can find on the web, similarly as the messages that are exceptionally simple to do. **What do you dislike about CRMdesk?** I truly trust that CRM Desk is an unfathomably creative thing and can be useful to anybody needing to grow better client advantage the board. **Recommendations to others considering CRMdesk:** It is a nice software, yet of this sort there are various and better ones. Eventually I have worked with others and recommend them before this.Make without question this thing can scale with any headway in your electronic help work an area programming for client fortify robotization and learning base association. This thing will assist you with mechanized email managing. On the off chance that you have unending email asks for this structure can help. The structure will make effective client strengthen and computerize bolster email overseeing. The email interface is solid and subsequently changes over every single pushing toward email, parses them, and systems them as shown by refined work process rules. **What problems is CRMdesk solving and how is that benefiting you?** It joins unbelievable highlights with solid UI. This interface can give an imperative client interface that can mastermind our affiliation's site appearance and menus. This is a superior than normal part that we had issues with going before CRMdesk. All things considered it has truly extended our online help work area programming for client fortify robotization and learning base administration.We have brought together all that we can (tickets, messages, discourses ...) thusly our customers are progressively upbeat and have basic access to any errand they propose. ### 13. CRM Desk Review **Rating:** 3.5/5.0 stars **Reviewed by:** Sumbul V. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2018 **What do you like best about CRMdesk?** I like the organization of the CRM. It is pretty easy to navigate! **What do you dislike about CRMdesk?** That whenever I do a software update the CRM software is slower. **What problems is CRMdesk solving and how is that benefiting you?** Company and client communication. Sales updates. ### 14. ""Supportive while filing client cases - masterminded in a dealt with way"" **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Project Manager, Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2019 **What do you like best about CRMdesk?** It is a respectable program to think all the assistance of the association. Tickets and requests are definitely not hard to enter and easy to get to. The social affairs are moreover exceptionally intuitive and in a general sense equivalent to gigantic quantities of the ones you can find on the web, similarly as the messages that are extremely simple to do. I can in like manner look at diagrams and specifying instruments by month end to sort the cases our gathering has dealt with in a given month.It is a decent program to bring together all the help of the organization. Tickets and demands are anything but difficult to enter and simple to get to. The discussions are likewise very instinctive and fundamentally the same as a considerable lot of the ones you can discover on the web, just as the messages that are very easy to do. **What do you dislike about CRMdesk?** we would need to enter name and last name before a record is revived properly.This is one of the principle things that I have nothing negative to state about. I really believe that CRM Desk is an incredibly innovative thing and can be helpful to anyone wanting to expand better customer advantage the board. **Recommendations to others considering CRMdesk:** It is a decent programming, yet of this sort there are numerous and better ones. By and by I have worked with others and prescribe them before this.Make beyond any doubt this thing can scale with any advancement in your electronic help work territory programming for customer reinforce robotization and learning base organization. This thing will help you with automated email dealing with. In case you have endless email requests this structure can help. The structure will create successful customer reinforce and automate support email managing. The email interface is strong and thusly changes over each and every moving toward email, parses them, and strategies them as demonstrated by refined work process rules. **What problems is CRMdesk solving and how is that benefiting you?** It combines incredible features with strong UI. This interface can give a noteworthy customer interface that can arrange our association's site appearance and menus. This is a better than average part that we had issues with going before CRMdesk. By and large it has really expanded our online help work region programming for customer reinforce robotization and learning base administration.We have unified all that we can (tickets, messages, discussions ...) along these lines our clients are more joyful and have simple access to any errand they propose. ### 15. CRMdesk Review **Rating:** 4.0/5.0 stars **Reviewed by:** Shefali S. | Grader, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2019 **What do you like best about CRMdesk?** Email to Ticket Conversion Knowledge Base Self Service Portal Multiple Service Level Agreement policies Automations – Ticket routing, scenario automations **What do you dislike about CRMdesk?** Desk.com’s new analytics dashboard lacks some basic functionalities and is not an upgrade compared to the older version. The company can also improve its customer support, and the Salesforce integation also needs some fine tuning. Freshdesk customers say the product is mostly good, but it can improve by extending multi-language support to the Solutions pages. **What problems is CRMdesk solving and how is that benefiting you?** Both Desk.com and Freshdesk offer a range of integrations with other services like CRMs, bug tracking, e-commerce and more. Top integrations for Desk.com include Salesforce, MailChimp, CampFire, and TalkDesk. Top integrations for Freshdesk include SugarCRM, Capsule, Harvest, and JIRA. Both apps also offer REST APIs to integrate your own apps. ### 16. "Helpful while archiving customer cases - arranged in a sorted out way" **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy M. | Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2019 **What do you like best about CRMdesk?** It is a decent program to concentrate all the help of the organization. Tickets and demands are anything but difficult to enter and simple to get to. The gatherings are likewise very instinctive and fundamentally the same as huge numbers of the ones you can discover on the web, just as the messages that are very easy to do. I can likewise take a gander at outlines and detailing instruments by month end to sort the cases our group has taken care of in a given month. **What do you dislike about CRMdesk?** we would need to enter name and last name before a record is refreshed properly.This is one of the main items that I have nothing negative to state about. I truly trust that CRM Desk is an unbelievably inventive item and can be useful to anybody hoping to increase better client benefit the board. **Recommendations to others considering CRMdesk:** Make sure this item can scale with any development in your electronic help work area programming for client bolster robotization and learning base administration. This item will help you with mechanized email taking care of. On the off chance that you have countless email asks for this framework can help. The framework will compose effective client bolster and computerize bolster email dealing with. The email interface is solid and consequently changes over every single approaching email, parses them, and procedures them as indicated by refined work process rules. **What problems is CRMdesk solving and how is that benefiting you?** It consolidates powerful highlights with solid UI. This interface can give a ground-breaking client interface that can definitely coordinate our organization's site appearance and menus. This is a decent component that we had issues with preceding CRMdesk. Generally it has truly extended our online help work area programming for client bolster robotization and learning base administration. ### 17. Very helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2019 **What do you like best about CRMdesk?** Its very user friendly and adaptable in almost every organisation. **What do you dislike about CRMdesk?** Actually nothing is bad as they update it frequesntly. **What problems is CRMdesk solving and how is that benefiting you?** Easy to communicate with your customer and keep a record of communication with each customer. ### 18. Best Customer Opinion Mangement tool **Rating:** 4.5/5.0 stars **Reviewed by:** Ravi Kiran R. | Ravi Kiran Reddy , Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about CRMdesk?** What I like in CRM Helpdesk is it effectively handles all customer support inquiries thus reduces the manual support. It analyzes the customer requests welland cost effective. **What do you dislike about CRMdesk?** Interface would have been LITTLE better as there were so mant tools emerging now a days with better interfaces **Recommendations to others considering CRMdesk:** Best Customer mangement tool to go for **What problems is CRMdesk solving and how is that benefiting you?** We are able to provide a platform for the customers to log their requests and forum to discuss their questions ### 19. Ease of use **Rating:** 4.0/5.0 stars **Reviewed by:** Nathan M. | Sales Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2019 **What do you like best about CRMdesk?** Extremely easy to use. Advanced functionality such as providing gateways for users to interact with agents by using Voice-over-IP (VoIP) Free plan for up to three users. **What do you dislike about CRMdesk?** Lacks on-premises functionality. Asset management is nonexistent. Reporting tools and analytics **Recommendations to others considering CRMdesk:** When you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product **What problems is CRMdesk solving and how is that benefiting you?** CRM Desk helps to deliver high quality and timely customer service to their clients. CRM desk has social support integration that allows clients to submit support requests, ask questions, and even call for help via popular social media channels Facebook and Twitter. ### 20. review **Rating:** 4.5/5.0 stars **Reviewed by:** mena h. | Mr, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2019 **What do you like best about CRMdesk?** It is a good program to centralize all the support of the company. Tickets and requests are easy to enter and easy to access. The forums are also quite intuitive and very similar to many of the ones you can find on the internet, as well as the emails that are quite simple to do **What do you dislike about CRMdesk?** the price is high depending on the licenses that are acquired. The interface is not too current and also the product itself is slow, for any support you want to enter you throw yourself a good time **What problems is CRMdesk solving and how is that benefiting you?** We have centralized everything we can (tickets, emails, forums ...) in this way our customers are happier and have easy access to any task they propose. ### 21. CRMDesk review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2019 **What do you like best about CRMdesk?** The ability to centralize the tickets and the requests in one place is the best part about it. The inbuilt connection to social media such as Facebook, Twitter is a life saver because you don't have to leave the software at all.The team work module is an excellent addition because I can assign tasks to my team members and check the completion status of the task.. **What do you dislike about CRMdesk?** The interface gets very messy if there are too many cases opened. The software isn't the most uset friendly in terms of adaptability and quick learning. The search algorithm needs to be optimized to give better search results. **What problems is CRMdesk solving and how is that benefiting you?** It has helped to bring the clients and team members together on a single platform. The forums are very informative for the clients and the issues which are repeated generally, their solutions could be found there as well. The response time has reduced significantly. ### 22. CRM desk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2019 **What do you like best about CRMdesk?** We use CRM desk for our official customer data maintenance also we use this crm for maintaining database of ticket logged **What do you dislike about CRMdesk?** there is nothing to dislike its better software compare to other tools **Recommendations to others considering CRMdesk:** will recommend others to use this for your official work purpose **What problems is CRMdesk solving and how is that benefiting you?** i have found its very useful for maintenance of data of customers ### 23. A useful tool to connect with people **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2019 **What do you like best about CRMdesk?** Keeping track of our customer base was easy. With this platform, I was able to log interactions and calls, retrieve what I needed for referencing a past contact. It's very simple navigating around, easy to teach to new users, and quick to learn. -Knowledge Base Management -Network Monitoring -Self Service Portal -Automated Routing **What do you dislike about CRMdesk?** I had no problem using CRMDesk. So far, I have yet to run into any issues with CRMDesk. **Recommendations to others considering CRMdesk:** I recommend reading the official instructions on their website to get acquainted with all the features of this software **What problems is CRMdesk solving and how is that benefiting you?** -Knowledge Base Management -Network Monitoring -Self Service Portal -Automated Routing ### 24. CUSTOMER MANAGEMENT **Rating:** 4.5/5.0 stars **Reviewed by:** Cheir F. | CMO, Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2019 **What do you like best about CRMdesk?** We used CRM on a large scale, speaking in the 3-8000 range. Constantly updating client information, where they are located in our system and ease of use is our reason for exclusively using CRM **What do you dislike about CRMdesk?** The set up time for CRM and transferring all of our paper files to the CRM system was a very long and daunting take. Took approximately 3 years **What problems is CRMdesk solving and how is that benefiting you?** We’ve streamlined our client management by being able to access their files consistently and updating consistently ### 25. Great tool for team communication **Rating:** 4.0/5.0 stars **Reviewed by:** Prashant G. | Senior Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2018 **What do you like best about CRMdesk?** CRMdesk has the great module which helps me to interact with my team and clients. It also has the module to create tasks for the team and provide me the functionality to keep an eye on the task and team work. **What do you dislike about CRMdesk?** CRMdesk is a great software and I like this software alot but one think I don't like about this software is the search option. The search algorithm is not very efficient. **What problems is CRMdesk solving and how is that benefiting you?** As am working as a business analyst in a organisation so I use this software on daily basis to interact with the team and development team , QA team and makes my work faster and easier. ### 26. Giant customer and knowledge management **Rating:** 5.0/5.0 stars **Reviewed by:** Risper M. | Education Officer- Digital learning, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2018 **What do you like best about CRMdesk?** Gives unlimited space for downloads, customer support . Offers a fantastic centralization of companies with a great web based customer support. there is an option of integration login for registered users which provides the best opportunity for not forgetting the password. more efficiently one is able to extract information into spread sheets -this is amazing. Gives me an automated email management and easy migration strategy to a new system. **What do you dislike about CRMdesk?** The web based application is expensive considering it will run depending on the internet connection. The bandwidth required is very high hence an additional cost to the organization. **Recommendations to others considering CRMdesk:** It is the best experience you can have in managing customers and the company in one interface **What problems is CRMdesk solving and how is that benefiting you?** Easy integration and centralization of departments, the business is able to have unlimited space for downloads and customer database. web based application are the most effective. ### 27. Utilized to input customers' data and notes pertaining to call. **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberlee M. | Logistics Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2019 **What do you like best about CRMdesk?** Easy to use and all needed tabs are located within CRM desktop. Also, has great resources to refer back to when needed. **What do you dislike about CRMdesk?** The program occasionally freezes and cause information to be lost. **Recommendations to others considering CRMdesk:** Have internet speeds at maximum to ensure better experience as freezing could occur. **What problems is CRMdesk solving and how is that benefiting you?** Can view previous customer account to update information and look up information to accurately and sufficiently provide to customers and client. ### 28. Cost effective CRM application **Rating:** 4.0/5.0 stars **Reviewed by:** Heera J. | Server Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2019 **What do you like best about CRMdesk?** There are too many CRM applications available in market but sometime we need cost effective with average feature to mange customers enquiries so we can choose this one. **What do you dislike about CRMdesk?** market competition always leads to downfall of many things. It is not about dislike and there always better options available in market. **What problems is CRMdesk solving and how is that benefiting you?** our organisation using this to provide query resolution to customers. ### 29. Very SLOW system **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2019 **What do you like best about CRMdesk?** I like that the idea and organization is there. The layout is nice. **What do you dislike about CRMdesk?** The system in my company at least is entirely too slow! It makes a 6 minute phone call last 17minutes **What problems is CRMdesk solving and how is that benefiting you?** I'm making changes to customer orders. And it works well when its working. ### 30. A good software to centralize all your efforts **Rating:** 3.0/5.0 stars **Reviewed by:** Luisa L. | Gerente, Leisure, Travel & Tourism, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2018 **What do you like best about CRMdesk?** It is a good program to centralize all the company's support. Tickets and requests are easy to enter and easy to access. The forums are also quite intuitive and very similar to many you can find on the internet, as well as the email submissions which are quite simple to do. **What do you dislike about CRMdesk?** The price is high depending on the licenses you acquire. The interface is not very up-to-date and, moreover, the product itself is slow. For any support issue you want to introduce, you spend a good amount of time. **Recommendations to others considering CRMdesk:** It's a good software, but there are many of this type and better ones. Personally, I have worked with others and I recommend them before this one. **What problems is CRMdesk solving and how is that benefiting you?** We have centralized everything we could (tickets, emails, forums..) in this way our customers are happier and have easy access to any task they set out to do. ### 31. Useful when documenting client cases - formatted in an organized manner **Rating:** 2.5/5.0 stars **Reviewed by:** Edgar Christopher C. | Assistant Manager, Peoples Group, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2018 **What do you like best about CRMdesk?** I like how the format of each record looks modern and organized. I can manage my customer replies and email outs in 1 record. I can also look at charts and reporting tools by month end to sort the cases our team has handled in a given month. **What do you dislike about CRMdesk?** we would need to enter name and last name before a record is updated properly **Recommendations to others considering CRMdesk:** try to explore and navigate through the different features of the tool. There are reporting tools that are helpful that may not be known if one doesn't really explore the said platform. **What problems is CRMdesk solving and how is that benefiting you?** client complaints, customer inquiries Benefits -- I just like how the format of the tool is organized and nice lay out ### 32. CRM Desk - The Next Generation CRM for You! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2019 **What do you like best about CRMdesk?** 1. Automate sales 2. Boost market efficiency 3. Resolve customer service issues smoothly 4. Send effective notifications to customers **What do you dislike about CRMdesk?** The user interface can be upgraded for a better user experience. **Recommendations to others considering CRMdesk:** {"translation":"This is a new platform for communication and collaboration. Explore its features and connect with others."} **What problems is CRMdesk solving and how is that benefiting you?** Gone are the days when customers had to repeat their requests to multiple people across different channels. Now, resolve cases faster the first time with guided case management and an intelligent knowledge bank. It helped in: 1. Case Capture 2. Case Allocation 3. Approval and Workflows ### 33. Great for continuous marketing **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2019 **What do you like best about CRMdesk?** Crmdesk is excellent for tracking external incident management when you have users that are contracted. **What do you dislike about CRMdesk?** You'll end up using less of the features internally because of how it is designed. Dashboards are a little clunky. **Recommendations to others considering CRMdesk:** I would say if you do more external services as a vendor or contractor this is perfect. **What problems is CRMdesk solving and how is that benefiting you?** None currently. ### 34. Crm thoughts **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2019 **What do you like best about CRMdesk?** The UI is easy to use and customizable. **What do you dislike about CRMdesk?** Nothing specific. I wish you could push software to machines through crm **Recommendations to others considering CRMdesk:** None **What problems is CRMdesk solving and how is that benefiting you?** Issue tickets ### 35. Easy software **Rating:** 4.0/5.0 stars **Reviewed by:** Tosha W. | Machine Operator, Plastics, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about CRMdesk?** I especially love the ease of being able to transition between programs within the software. **What do you dislike about CRMdesk?** Nothing really, maybe the design could use some improvements. Updated features. **What problems is CRMdesk solving and how is that benefiting you?** Account retrieval, troubleshooting, offers, customer service numbers and support, email ### 36. CRMdesk feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2019 **What do you like best about CRMdesk?** It's an all in one program that can conveniently help in ticketing and KB's. **What do you dislike about CRMdesk?** It can be slow especially if there are so many users logged in. **What problems is CRMdesk solving and how is that benefiting you?** It is convenient cause like what I said its all in one. If I own a business, I wouldn't need to buy multiple programs to help my agents to fulfill their tasks. With just a single software, It can do so much and really convenient for people working for me. ### 37. Good tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2018 **What do you like best about CRMdesk?** It took a little time to get everyone involved, and when they did, it took a bit longer than expected to engage everyone in the program. CRMdesk was easy to navigate. The ease of use was definitely the most attractive aspect of this software. I loved how quick and easy it was to learn and start navigating. **What do you dislike about CRMdesk?** I didn't dislike CRMdesk much, it was easy to use and I loved it, maybe I don't like that it wasn't launched a long time ago. A lifesaver! Usability You could write a 10,000-word guide on this product and there would still be content you missed. It needs to be more user-friendly. **Recommendations to others considering CRMdesk:** I would recommend using the product. If anyone has any problem or concern, contact me and ask any question. I believe this is one of the best customer service management tools out there. **What problems is CRMdesk solving and how is that benefiting you?** Ticket management We are much more organized in handling tasks. Things are more completed. ### 38. CRMDesk makes tasking easy **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2019 **What do you like best about CRMdesk?** CRM desk is user friendly, easy to understand, and makes tracking records quick and accurate. **What do you dislike about CRMdesk?** I would like for multiple users to be able to make changes in 1 record at the same time. Sometimes different groups need to make updates at the same time. **What problems is CRMdesk solving and how is that benefiting you?** CRMDesk organizes our need to facilitate work orders. ### 39. Multilingual user interface!! **Rating:** 4.5/5.0 stars **Reviewed by:** Margarita C. | Product QA Engineer, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2018 **What do you like best about CRMdesk?** User can customize unique needs, reduce ticket resolution times and reduce support costs while increasing customer satisfaction **What do you dislike about CRMdesk?** Not really sure if I had any issues with CRMdesk **What problems is CRMdesk solving and how is that benefiting you?** It is highly customizable which means easy to use for different users. Integration with your websites also very useful and automatic email notifications is the best! ### 40. Quick and easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2019 **What do you like best about CRMdesk?** It allows us to know our guests before they even enter the door. **What do you dislike about CRMdesk?** The format isn’t the most easy to use. Hard to read at times. **What problems is CRMdesk solving and how is that benefiting you?** We use it when getting ready for our hotel guests to come in the next day. It allows us to personalize the experience. ### 41. Very Good Web-Based Help Desk System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about CRMdesk?** CRMdesk has helped us to improve quality of our help desk response and follow up. The system has helped us reduce the expenses of web-based customer support. We like Unlimited number of customers, unlimited number of tickets, unlimited storage space for attachments, and unlimited customer support. The system has a strong Knowledge base, forum, idea exchange portals, and email interface in addition to the main web-based customer support interface. Companies can use a centralized web-based system to manage all their customer support-related needs. **What do you dislike about CRMdesk?** This software is not designed for large or medium large users. It will not provide the ability to grow with a company as the company grows beyond the limits of this software. There are some issues with speed on various networks and latency issues as I have experienced with other solutions in this space. However, none of these are game changers. **Recommendations to others considering CRMdesk:** Be sure this product can scale with any growth in your web-based help desk software for customer support automation and knowledge base management. This product will help you with automated email handling. If you have a large number of customer email requests this system can help. The system will organize efficient customer support and automate support email handling. The email interface is very strong and automatically converts all incoming emails, parses them, and processes them according to sophisticated workflow rules. **What problems is CRMdesk solving and how is that benefiting you?** It combines robust features with strong user interface. This interface is able to provide a very powerful customer interface that can precisely match our company’s website appearance and menus. This is a good feature that we had issues with prior to CRMdesk. Overall it has really deepened our web-based help desk software for customer support automation and knowledge base management. ### 42. Very Smooth and Full of features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2019 **What do you like best about CRMdesk?** The best part about CRMDesk is its customesDesk through which customers can so easily post questions and it can manage and organize the queries so well. **What do you dislike about CRMdesk?** I dislike the UI, even though it is quite customizable, the UI is still old fashioned and doesnt go with the new generation websites. The software does lag sometimes. **What problems is CRMdesk solving and how is that benefiting you?** Mostly catering to customer feedback and problems about the products ### 43. CRMDESK SOFTWARE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2019 **What do you like best about CRMdesk?** ITS VERY EFFICENT WEB BASED HELP DESK SOFTWARE FOR CUSTOMER SUPPORT AUTOMATION KNOWELDEGE BASED MANAGEMENT OVER THE INTERNET **What do you dislike about CRMdesk?** I DISLIKE NOTHING VERY WELL SUPPORT THE SOFTWARE STRAGIES AND SUPPORT A GREAT SYSTEM **Recommendations to others considering CRMdesk:** CRMDESK A GREAT SUPPORT SYSTEM SOFTWARE TO USE WITH GREAT OBSERVING IDEAS TO SUCCESS **What problems is CRMdesk solving and how is that benefiting you?** CRNDESK HELP IMPROVE QUALITY AND REDUCES EXPENSE OF WEB BASED CUSTOMER SUPPORT ITS COMBINE ROBUST FEATURE ELEGANT USER INTERFACE ### 44. EASY TO USE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2019 **What do you like best about CRMdesk?** Everything is in plain English or whatever language that is needed. It doesnt have to be restarted several times in order to get the next calls. The screens flip easy **What do you dislike about CRMdesk?** Amount of time to load up and accept the first call **Recommendations to others considering CRMdesk:** Easy tool for someone who may not be computer literate **What problems is CRMdesk solving and how is that benefiting you?** Incoming calls for enrollment ### 45. Great for finding problems **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Newspapers | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2018 **What do you like best about CRMdesk?** Thanks to CRM desk, we tracked and understoon call drivers, and we figured out the reason why call drivers actually appeared. It was our logical precoursor for implementing new policies and solutions, and overall, it was a cure for every issue. While using it, we understood that we've improved to the extent of following customer demographics, and were able to anticipate and predict their requests. Consequently, our 6-months experience with CRM Desk reduced call drivers by 37%! **What do you dislike about CRMdesk?** Through a number of tests and scenarios based on information in the database there have been no issues to this point. **What problems is CRMdesk solving and how is that benefiting you?** n/a ### 46. CRM Desk: Innovative beyond measure **Rating:** 3.5/5.0 stars **Reviewed by:** Mike S. | CU, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2018 **What do you like best about CRMdesk?** Customer relationship management is probably one of the most important parts of any successful business. I believe that CRM Desk is lightyears ahead. I believe their customer service is the best in the country. **What do you dislike about CRMdesk?** This is one of the only products that I have nothing negative to say about. I really believe that CRM Desk is an incredibly innovative product and can be helpful to anyone looking to gain better customer service management. **Recommendations to others considering CRMdesk:** I would recommend using the product. If anyone has any problems or concerns, please contact me and ask any questions. I believe this to be one of the best customer service management tools out there. **What problems is CRMdesk solving and how is that benefiting you?** We are solving any and all customer service problems or issues that might arise. I truly believe that CRM Desk has helped us to understand the unbelievable importance of customer service. ### 47. Information available for everyone **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2018 **What do you like best about CRMdesk?** Is fast and easy to use. Allows everybody to add information, also identifying the user and the time the remark was posted. Has a detail search tool that allows a fast acquisition of the information required. **What do you dislike about CRMdesk?** Sometimes the search criteria deletes itself and it takes a few minutes to load back and allowing me to select it again. If the search criteria is not on the list, the info will not be found. **What problems is CRMdesk solving and how is that benefiting you?** We need to keep everyone posted about the issues the clients call about, CRM allows us to do that without lagging or freezing, that's the primary problem we solved, because what we used before was always shutting down. The primary benefit is making the information accesible for everyone even when connecting at different times. ### 48. CRM Desk Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2018 **What do you like best about CRMdesk?** I like the organization of CRM Desk. It helps us keep all our calls and emails organized in our communications center. **What do you dislike about CRMdesk?** The system logs you out very quickly if you are not active and is sometimes very slow to pull up information. **Recommendations to others considering CRMdesk:** It is a great tool. I would recommend to get used to the layout and play around with all the links and tools on the site. It is a great way to track information. **What problems is CRMdesk solving and how is that benefiting you?** Tracking student inquiries and concerns by tracking calls and e-mails. It is great to look back and already know what issue a student has been having ### 49. Best tool for management roles **Rating:** 4.5/5.0 stars **Reviewed by:** Amrutha M. | Ms, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2018 **What do you like best about CRMdesk?** The application is easy to use and very handy while generation reports **What do you dislike about CRMdesk?** As I was new to this software, it took some time to get to know things **What problems is CRMdesk solving and how is that benefiting you?** Helped a lot as I worked in a maintenance role, it has automated support system for the organization that make life easy ### 50. Robust features and elegant user interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2018 **What do you like best about CRMdesk?** CRM desk is an efficient web-based help desk software for customer support automation and knowledge base management over the internet. I enjoy how the app can support an unlimited number of customers and can be seamlessly integrated into a company’s website. **What do you dislike about CRMdesk?** The only downside I can mention is they do not have Spanish support so if your business needs technical help with the app it might be difficult to communicate with them. This isn't an issue for my business though. **Recommendations to others considering CRMdesk:** I would say don't hesitate contacting them about any questions you have about their service. They have amazing customer support! **What problems is CRMdesk solving and how is that benefiting you?** Automated email handling & Easy migration to new support system ## CRMdesk Discussions - [How has CRMdesk supported your customer support operations, and what features do you find most valuable?](https://www.g2.com/discussions/how-has-crmdesk-supported-your-customer-support-operations-and-what-features-do-you-find-most-valuable) - [What is CRMdesk used for?](https://www.g2.com/discussions/what-is-crmdesk-used-for) - [View CRMdesk pricing details and edition comparison](https://www.g2.com/products/crmdesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+12%3A46%3A37+-0500&secure%5Bsession_id%5D=abfd468b-9fc0-445e-a6e1-25f2d9a995ec&secure%5Btoken%5D=6bee247738954b7e925ad7198140f97979cb0f5f19ce34871af8e3f6fa7b360c&format=llm_user) ## CRMdesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case **Platform** - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top CRMdesk Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,658 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,309 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,930 reviews)