CRMdesk Reviews & Product Details

Is a very efficient tool that we use in our day today activities For customer support. Review collected by and hosted on G2.com.

User interface can be made more friendly and sometimes there is lagging. Review collected by and hosted on G2.com.

Tracking customer queries and issues easily, a ticket is created for each customer by email linking it through our main customer support email address, CRM desk provides flexibility for our company needs by allowing us to tailor the software according to our everyday use. We cab set up email templates as well. Review collected by and hosted on G2.com.

It has a little bit of lag sometimes, this happens when you are especially working on a lot of cases at once. If this is improved and corrected it would be a smoother experience. Review collected by and hosted on G2.com.

In CRM we will get the basic details of customers about plan , about offers, as well as last interaction about cx with us. Review collected by and hosted on G2.com.

Web page is not attractive by doing continuous job it makes me feel boring. Few tabs in CRM takes time to open it might be possible that depends on internet speed or VPN. Review collected by and hosted on G2.com.

Of course, its capability of migrating an entire queries and ticket database to this platform from manual processes created through Microsoft Excel sheets and from other similar softwares as well. Also, this solution allows to its users to fully implement the Help Desk service to the next level of attending and solving clients' issues by creating issues and querying this tickets to the right departments or team assigned to follow up and solve this ticket in a short period of time. Review collected by and hosted on G2.com.

I think that there are minor problems and glitches that doesn't need the attention to give this software a bad rating. Actually, CRMdesk has nothing wrong or misfunctioning that will affect the performance of it. All the features and menus alongside with the GUI intended for workflow automation of the processes running on the platform give a good evaluation of how things are getting done and how tickets and queries are being taken and solved as soon as possible. Review collected by and hosted on G2.com.

CRMdesk provides to its clients a great platform for taking clients' tickets, issues, and queries through Help Desk process. It comes with a great extent of features that makes it one of its kind. Provide to its users all the tools to take more tickets and process more queries and issues without hassling too much with other third-party solutions as well. Also, you can implement an integration with email clients such as Outlook and Yahoo as well, both email clients supports these kind of software integrations without harming the process of the Help Desk. Review collected by and hosted on G2.com.

Price of implementation is too high for the average standards and makes it really difficult to accomplish the task. Other thing that bothers me and my collaborators as well is the fact that the Graphic Interface User is not reliable at all, and make things a little bit complicated but if you ask for experts' help they will solve the manner as soon as possible. Review collected by and hosted on G2.com.

CRMdesk has everything on place to be a good software, is an user-friendly web-based help desk software that manages a knowledgebase with automation for customer service over Internet that provide clients better security and good information about their requirements. Also, it provides to its clients and customers a way to submit their online requests and tickets in the form of queries and also gives an important turn and point in hosting a carefully built knowledgebase, exchange ideas and a forum for them as well. Review collected by and hosted on G2.com.

CRMdesk has this particularity of missing names and last names from the knowledgebase without the consent of its users, and that sometimes carries a very big problem with our clients. Also, it's pricing is something else, implementing this software is very expensive and takes too long to do it. Records are not properly organized and we need to do the manual job of arranging new records for our database in order that our records don't get the damage of that. Review collected by and hosted on G2.com.

CRMdesk offers to its clients a great extent of its features that a Help Desk software can offer on the market right now. It comes with certain features like email checking, managing and overseeing, ticket organization, query imputs through pending tickets and integration with softwares that help CRMdesk to get more close with clients as well. Also, it comes with the capability of analyzing graphs and results of the ticket requestings and queries solved by the software and by the users as well. Review collected by and hosted on G2.com.

I can't say anything bad of using CRMdesk, it helped me out with almost every single task that I want to aboard and accomplish in just one sit. All the features implied on the solution are well defined and the schematics of workflow, Graphic User Interface and main functions as well are very easy to understand and it's very cheap to implement among your company. The first-use tutorial makes it very easy to take an idea of what's next on CRMdesk and makes it very useful and user-friendly. Review collected by and hosted on G2.com.

CRMdesk is for me the best CRM solution out there at the moment. It has plenty of features that need to be taken in notice when we talk about how clients are being treated by using it as well. Its dashboard alongside workflow and menus are the best features that I can tell you right now are totally worth it. The whole system is like this way: the client has a query, ticket is created with random code, one of our crew takes the ticket and inmediately reaches the client and the conversation begins and in less than 5 minutes the problem is more than solved. Review collected by and hosted on G2.com.

Even though my crew and I disagree with the pricing for premium plans that CRMdesk actually offers to its clients I can say that the technical support of this solution sometimes get a little bit annoying and even you won't get an answer of whatever issue you're having with the software and we need to call a third party solution in order to get the problem solved. Review collected by and hosted on G2.com.

CRMdesk is one of its kind. Allow users to take notice into the CRM subject and start to managing emails, ticketing system, query issues and affiliation aspects at a great level of smoothiness. Clients and third-party clients are very happy because they feel that they are being well treated and all the things are okay thanks to CRMdesk. Ticketing and query subjects are well structured and defined, and dialogs alongside records of tickets are well kept into the private cloud. Review collected by and hosted on G2.com.

I'm a true believer that CRMdesk is the easiest tool that I've ever tested in my whole career. Functions and workflow alongside features of this product makes it pretty incredible and easy to understand. You can teach new employees how to use it and take care of the ticketing system without hesitating too much in the process. This means that I can't say anything bad from using this incredible tool in my company because all my peers, colleagues and collaborators are really happy to have it. Review collected by and hosted on G2.com.

Graphic User Interface email overseeing, managing and organizing all the data in order to make things right. Also I love how each record's format looks like cutting-edge and well-formed as templates. Also support team is able to manage customer emails in just one record. And the most important thing about CRMdesk is that gives you the amount of space that you want for downloads, uploads and all the things that you want to save on private clouds. Review collected by and hosted on G2.com.

Its pricing, is a little bit expensive for what actually offers either to clients and third party resellers. Its web app sometimes is unstable and have certain glitches or bugs that need to be fixed, I would stick to the computer software which is based on Linux and offers great speed and no glitches or bugs at all. Customer support sometimes could be very annoying, they answer but like they're in a hurry or like they don't want to do anything related to the task that you are pointing at. Review collected by and hosted on G2.com.