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CRMdesk

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Help Desk Software

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CRMdesk review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
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CRMdesk review by Pennie H.
Pennie H.
Validated Reviewer
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content

"Great help desk software"

What do you like best?

It is a good program to think all the help of the affiliation. Tickets and demands are unquestionably not difficult to enter and simple to get to. The parties are also especially instinctive and in a general sense proportional to monstrous amounts of the ones you can discover on the web, comparably as the messages that are incredibly easy to do. I can in like way take a gander at graphs and indicating instruments by month end to sort the cases our social occasion has managed in a given month.It is a better than average program to unite all the assistance of the association. Tickets and requests are definitely not hard to enter and easy to get to. The dialogs are in like manner natural and in a general sense equivalent to an impressive parcel of the ones you can find on the web, similarly as the messages that are exceptionally simple to do.

What do you dislike?

I truly trust that CRM Desk is an unfathomably creative thing and can be useful to anybody needing to grow better client advantage the board.

Recommendations to others considering the product

It is a nice software, yet of this sort there are various and better ones. Eventually I have worked with others and recommend them before this.Make without question this thing can scale with any headway in your electronic help work an area programming for client fortify robotization and learning base association. This thing will assist you with mechanized email managing. On the off chance that you have unending email asks for this structure can help. The structure will make effective client strengthen and computerize bolster email overseeing. The email interface is solid and subsequently changes over every single pushing toward email, parses them, and systems them as shown by refined work process rules.

What business problems are you solving with the product? What benefits have you realized?

It joins unbelievable highlights with solid UI. This interface can give an imperative client interface that can mastermind our affiliation's site appearance and menus. This is a superior than normal part that we had issues with going before CRMdesk. All things considered it has truly extended our online help work area programming for client fortify robotization and learning base administration.We have brought together all that we can (tickets, messages, discourses ...) thusly our customers are progressively upbeat and have basic access to any errand they propose.

What Help Desk solution do you use?

Thanks for letting us know!
CRMdesk review by David M.
David M.
Validated Reviewer
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"""Supportive while filing client cases - masterminded in a dealt with way"""

What do you like best?

It is a respectable program to think all the assistance of the association. Tickets and requests are definitely not hard to enter and easy to get to. The social affairs are moreover exceptionally intuitive and in a general sense equivalent to gigantic quantities of the ones you can find on the web, similarly as the messages that are extremely simple to do. I can in like manner look at diagrams and specifying instruments by month end to sort the cases our gathering has dealt with in a given month.It is a decent program to bring together all the help of the organization. Tickets and demands are anything but difficult to enter and simple to get to. The discussions are likewise very instinctive and fundamentally the same as a considerable lot of the ones you can discover on the web, just as the messages that are very easy to do.

What do you dislike?

we would need to enter name and last name before a record is revived properly.This is one of the principle things that I have nothing negative to state about. I really believe that CRM Desk is an incredibly innovative thing and can be helpful to anyone wanting to expand better customer advantage the board.

Recommendations to others considering the product

It is a decent programming, yet of this sort there are numerous and better ones. By and by I have worked with others and prescribe them before this.Make beyond any doubt this thing can scale with any advancement in your electronic help work territory programming for customer reinforce robotization and learning base organization. This thing will help you with automated email dealing with. In case you have endless email requests this structure can help. The structure will create successful customer reinforce and automate support email managing. The email interface is strong and thusly changes over each and every moving toward email, parses them, and strategies them as demonstrated by refined work process rules.

What business problems are you solving with the product? What benefits have you realized?

It combines incredible features with strong UI. This interface can give a noteworthy customer interface that can arrange our association's site appearance and menus. This is a better than average part that we had issues with going before CRMdesk. By and large it has really expanded our online help work region programming for customer reinforce robotization and learning base administration.We have unified all that we can (tickets, messages, discussions ...) along these lines our clients are more joyful and have simple access to any errand they propose.

CRMdesk review by Tracy M.
Tracy M.
Validated Reviewer
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content

""Helpful while archiving customer cases - arranged in a sorted out way""

What do you like best?

It is a decent program to concentrate all the help of the organization. Tickets and demands are anything but difficult to enter and simple to get to. The gatherings are likewise very instinctive and fundamentally the same as huge numbers of the ones you can discover on the web, just as the messages that are very easy to do. I can likewise take a gander at outlines and detailing instruments by month end to sort the cases our group has taken care of in a given month.

What do you dislike?

we would need to enter name and last name before a record is refreshed properly.This is one of the main items that I have nothing negative to state about. I truly trust that CRM Desk is an unbelievably inventive item and can be useful to anybody hoping to increase better client benefit the board.

Recommendations to others considering the product

Make sure this item can scale with any development in your electronic help work area programming for client bolster robotization and learning base administration. This item will help you with mechanized email taking care of. On the off chance that you have countless email asks for this framework can help. The framework will compose effective client bolster and computerize bolster email dealing with. The email interface is solid and consequently changes over every single approaching email, parses them, and procedures them as indicated by refined work process rules.

What business problems are you solving with the product? What benefits have you realized?

It consolidates powerful highlights with solid UI. This interface can give a ground-breaking client interface that can definitely coordinate our organization's site appearance and menus. This is a decent component that we had issues with preceding CRMdesk. Generally it has truly extended our online help work area programming for client bolster robotization and learning base administration.

CRMdesk review by Edgar Christopher C.
Edgar Christopher C.
Validated Reviewer
Verified Current User
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content

"Useful when documenting client cases - formatted in an organized manner"

What do you like best?

I like how the format of each record looks modern and organized. I can manage my customer replies and email outs in 1 record. I can also look at charts and reporting tools by month end to sort the cases our team has handled in a given month.

What do you dislike?

we would need to enter name and last name before a record is updated properly

Recommendations to others considering the product

try to explore and navigate through the different features of the tool. There are reporting tools that are helpful that may not be known if one doesn't really explore the said platform.

What business problems are you solving with the product? What benefits have you realized?

client complaints, customer inquiries

Benefits -- I just like how the format of the tool is organized and nice lay out

CRMdesk review by Luisa L.
Luisa L.
Validated Reviewer
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content

"Un buen software para centralizar todos tus esfuerzos"

What do you like best?

Es un buen programa para centralizar todo el soporte de la empresa. Los tickets y las peticiones son fáciles de introducir y fáciles de acceder. Los foros también son bastante intuitivos y muy parecidos a muchos de los que puedes encontrar en internet, así como los envíos de email que son bastante sencillos de hacer.

What do you dislike?

El precio es elevado en función de las licencias que se adquieran. La interface no es demasiado actual y además el producto en sí va lento, para cualquier cosa de soporte que quieras introducir te tiras un buen rato

Recommendations to others considering the product

Es un buen software, pero de este tipo hay muchísimos y mejores. Personalmente he trabajado con otros y los recomiendo antes que este.

What business problems are you solving with the product? What benefits have you realized?

Hemos centralizado todo lo que hemos podido (tickets, emails, foros..) de esa manera nuestros clientes están más contentos y tienen un fácil acceso a cualquier tarea que se propongan.

CRMdesk review by Risper M.
Risper M.
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"Giant customer and knowledge management"

What do you like best?

Gives unlimited space for downloads, customer support . Offers a fantastic centralization of companies with a great web based customer support. there is an option of integration login for registered users which provides the best opportunity for not forgetting the password. more efficiently one is able to extract information into spread sheets -this is amazing. Gives me an automated email management and easy migration strategy to a new system.

What do you dislike?

The web based application is expensive considering it will run depending on the internet connection. The bandwidth required is very high hence an additional cost to the organization.

Recommendations to others considering the product

It is the best experience you can have in managing customers and the company in one interface

What business problems are you solving with the product? What benefits have you realized?

Easy integration and centralization of departments, the business is able to have unlimited space for downloads and customer database. web based application are the most effective.

CRMdesk review by Shefali S.
Shefali S.
Validated Reviewer
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"CRMdesk Review"

What do you like best?

Email to Ticket Conversion

Knowledge Base

Self Service Portal

Multiple Service Level Agreement policies

Automations – Ticket routing, scenario automations

What do you dislike?

Desk.com’s new analytics dashboard lacks some basic functionalities and is not an upgrade compared to the older version. The company can also improve its customer support, and the Salesforce integation also needs some fine tuning. Freshdesk customers say the product is mostly good, but it can improve by extending multi-language support to the Solutions pages.

What business problems are you solving with the product? What benefits have you realized?

Both Desk.com and Freshdesk offer a range of integrations with other services like CRMs, bug tracking, e-commerce and more. Top integrations for Desk.com include Salesforce, MailChimp, CampFire, and TalkDesk. Top integrations for Freshdesk include SugarCRM, Capsule, Harvest, and JIRA. Both apps also offer REST APIs to integrate your own apps.

CRMdesk review by Nathan M.
Nathan M.
Validated Reviewer
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content

"Ease of use"

What do you like best?

Extremely easy to use.

Advanced functionality such as providing gateways for users to interact with agents by using Voice-over-IP (VoIP) Free plan for up to three users.

What do you dislike?

Lacks on-premises functionality.

Asset management is nonexistent.

Reporting tools and analytics

Recommendations to others considering the product

When you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product

What business problems are you solving with the product? What benefits have you realized?

CRM Desk helps to deliver high quality and timely customer service to their clients.

CRM desk has social support integration that allows clients to submit support requests, ask questions, and even call for help via popular social media channels Facebook and Twitter.

CRMdesk review by Mike S.
Mike S.
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"CRM Desk: Innovative beyond measure"

What do you like best?

Customer relationship management is probably one of the most important parts of any successful business. I believe that CRM Desk is lightyears ahead. I believe their customer service is the best in the country.

What do you dislike?

This is one of the only products that I have nothing negative to say about. I really believe that CRM Desk is an incredibly innovative product and can be helpful to anyone looking to gain better customer service management.

Recommendations to others considering the product

I would recommend using the product. If anyone has any problems or concerns, please contact me and ask any questions. I believe this to be one of the best customer service management tools out there.

What business problems are you solving with the product? What benefits have you realized?

We are solving any and all customer service problems or issues that might arise. I truly believe that CRM Desk has helped us to understand the unbelievable importance of customer service.

CRMdesk review by mena h.
mena h.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"review"

What do you like best?

It is a good program to centralize all the support of the company. Tickets and requests are easy to enter and easy to access. The forums are also quite intuitive and very similar to many of the ones you can find on the internet, as well as the emails that are quite simple to do

What do you dislike?

the price is high depending on the licenses that are acquired. The interface is not too current and also the product itself is slow, for any support you want to enter you throw yourself a good time

What business problems are you solving with the product? What benefits have you realized?

We have centralized everything we can (tickets, emails, forums ...) in this way our customers are happier and have easy access to any task they propose.

CRMdesk review by User in Information Technology and Services
User in Information Technology and Services
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"CRMDesk review "

What do you like best?

The ability to centralize the tickets and the requests in one place is the best part about it. The inbuilt connection to social media such as Facebook, Twitter is a life saver because you don't have to leave the software at all.The team work module is an excellent addition because I can assign tasks to my team members and check the completion status of the task..

What do you dislike?

The interface gets very messy if there are too many cases opened. The software isn't the most uset friendly in terms of adaptability and quick learning. The search algorithm needs to be optimized to give better search results.

What business problems are you solving with the product? What benefits have you realized?

It has helped to bring the clients and team members together on a single platform. The forums are very informative for the clients and the issues which are repeated generally, their solutions could be found there as well. The response time has reduced significantly.

CRMdesk review by Prashant G.
Prashant G.
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"Great tool for team communication"

What do you like best?

CRMdesk has the great module which helps me to interact with my team and clients. It also has the module to create tasks for the team and provide me the functionality to keep an eye on the task and team work.

What do you dislike?

CRMdesk is a great software and I like this software alot but one think I don't like about this software is the search option. The search algorithm is not very efficient.

What business problems are you solving with the product? What benefits have you realized?

As am working as a business analyst in a organisation so I use this software on daily basis to interact with the team and development team , QA team and makes my work faster and easier.

CRMdesk review by User
User
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"Buena herramienta"

What do you like best?

Tomó un poco de tiempo involucrar a todos y, cuando lo hicieron, tardó un poco más de lo esperado en involucrar a todos en el programa. CRMdesk fue fácil de navegar. La facilidad de uso fue definitivamente el aspecto más atractivo de este software. Me encantó lo rápido y fácil que fue aprender y comenzar a navegar.

What do you dislike?

No me desagradaba mucho el CRMdesk, era fácil de usar y me encantaba, tal vez no me gusta que no se haya lanzado hace mucho tiempo. ¡Un salvavidas! Usabilidad Podrías escribir una guía de 10,000 palabras sobre este producto y todavía habría contenido que te perdiste. Necesita ser más amigable para el usuario.

Recommendations to others considering the product

Yo recomendaría usar el producto. Si alguien tiene algún problema o inquietud, contácteme y formule cualquier pregunta. Creo que esta es una de las mejores herramientas de administración de servicio al cliente que existe.

What business problems are you solving with the product? What benefits have you realized?

Gestión de entradas Estamos mucho más organizados en las tareas de manejo. Las cosas están más completadas.

CRMdesk review by Consultant in Financial Services
Consultant in Financial Services
Validated Reviewer
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"Very Good Web-Based Help Desk System"

What do you like best?

CRMdesk has helped us to improve quality of our help desk response and follow up. The system has helped us reduce the expenses of web-based customer support. We like Unlimited number of customers, unlimited number of tickets, unlimited storage space for attachments, and unlimited customer support. The system has a strong Knowledge base, forum, idea exchange portals, and email interface in addition to the main web-based customer support interface. Companies can use a centralized web-based system to manage all their customer support-related needs.

What do you dislike?

This software is not designed for large or medium large users. It will not provide the ability to grow with a company as the company grows beyond the limits of this software. There are some issues with speed on various networks and latency issues as I have experienced with other solutions in this space. However, none of these are game changers.

Recommendations to others considering the product

Be sure this product can scale with any growth in your web-based help desk software for customer support automation and knowledge base management. This product will help you with automated email handling. If you have a large number of customer email requests this system can help. The system will organize efficient customer support and automate support email handling. The email interface is very strong and automatically converts all incoming emails, parses them, and processes them according to sophisticated workflow rules.

What business problems are you solving with the product? What benefits have you realized?

It combines robust features with strong user interface. This interface is able to provide a very powerful customer interface that can precisely match our company’s website appearance and menus. This is a good feature that we had issues with prior to CRMdesk. Overall it has really deepened our web-based help desk software for customer support automation and knowledge base management.

CRMdesk review by Everett B.
Everett B.
Validated Reviewer
Verified Current User
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content

"Your money related and client information in one place "

What do you like best?

It is a contraption that gives deceivability to every one of the parts of CRM information including quick books information. It improves the method for your work to complete effectively.

By utilizing this item the client remains cheerful and you will become more acquainted with about every client’s history and the things they require so nothing gets missed. World class group at Intuit has affirmed its adjusting motor which is coming out on top.

What do you dislike?

In a way it is especially vital to understand that for all intents and purposes no product in the CRM programming class is flawless arrangement that can satisfy every one of the requirements of different organization sorts, businesses or sizes likewise it is additionally one them.

In this market loaded with online applications you can without much of a stretch discover virtual products like this and it is difficult to depend in one of them, even one can likewise discover different programming projects bolster a general gathering of clients which offers an intricate element base.

Recommendations to others considering the product

The item is really fulfilling the genuine individuals and organizations. I would prescribe the general population who are included in various organizations, for example, little or huge or individuals who are running associations can utilize this stage for their regular schedule.

This application helps you to settle on an educated purchasing choice that you won't lament. It is a technique where any association who needs to integrate data between their quick books bookkeeping framework

What business problems are you solving with the product? What benefits have you realized?

This application spares such a great amount of time by keeping every one of your information in only one place. It synchronizes with the quick books superior to any other person in the market so that nobody needs to enter the information twice.

Anybody can without much of a stretch find client conversations to track worker exhibitions. Everyday business errands can be more productive by this application to meet the client’s needs, doling out subsequent meet-ups and sharing logbook has never been so natural.

With the basic intuitive instrument no additional coding is required in tweaking the fields to coordinate the work processes.

CRMdesk review by Administrator
Administrator
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"great features"

What do you like best?

I love how I can interact with emails from all channels, Facebook, and Twitter interactions all in one. I never have to leave the software, and I can create filters that put certain cases into separate "folders" if they have certain key words. I can add notes to cases on things I've tried with someone. I especially use notes if I forward the case above me. The person who now sees the case will also see my notes on my interaction with the customer. One of my favorite features is the customer history tab. Any time that have interacted with us, we can see all of those cases in one place.

What do you dislike?

I don't like how cluttered the interface gets with thousands of cases that get generated. It's annoying to get rid of spam cases. Deleting becomes a pain. Why can't there be a mass-delete option? Also, if you've been away from Desk.com for too long, you come back to thousands of cases. During that time, others may have already resolved the issues through external email or directly on Facebook so the cases become redundant and can cause duplicate interactions.

What business problems are you solving with the product? What benefits have you realized?

Anytime a customer attempts to interact with us, we want to make sure they are responded to. We currently have multiple email accounts that customers can find and send emails to as well as multiple Facebook accounts. Desk.com just makes it all easier for customer support.

CRMdesk review by User in Higher Education
User in Higher Education
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Verified Current User
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content

"CRM Desk Review"

What do you like best?

I like the organization of CRM Desk. It helps us keep all our calls and emails organized in our communications center.

What do you dislike?

The system logs you out very quickly if you are not active and is sometimes very slow to pull up information.

Recommendations to others considering the product

It is a great tool. I would recommend to get used to the layout and play around with all the links and tools on the site. It is a great way to track information.

What business problems are you solving with the product? What benefits have you realized?

Tracking student inquiries and concerns by tracking calls and e-mails. It is great to look back and already know what issue a student has been having

CRMdesk review by Monica B.
Monica B.
Validated Reviewer
Verified Current User
Review Source
content

"Essential for logging connections with customers!"

What do you like best?

It was easy to keep track of contact with our customer base. I was able to effectively log calls and interactions, and go back and quickly find what I needed when I needed to reference a previous contact. It was easy to navigate, simple to teach to new users, and simple to learn quickly.

What do you dislike?

I didn't come across any functions of CRMDesk that weren't helpful, easy, or beneficial.

Recommendations to others considering the product

Whether your business is big or small, if you are in contact with your customers, you need a client relation manager, and CRMDesk is affordable, their support is unmatched, and the product itself is easy to use and very helpful.

What business problems are you solving with the product? What benefits have you realized?

We needed assistance with figuring out call drivers and the reasoning behind these drivers, so that we could train and implement any new policies to help resolve any issues. As well as figuring out call drivers, we were able to get a better understanding of our customer demographic, and better anticipate their needs. We noticed at least a 37% reduction in recurring call drivers after six months of using CRMDesk.

CRMdesk review by User in Health, Wellness and Fitness
User in Health, Wellness and Fitness
Validated Reviewer
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content

"Information available for everyone"

What do you like best?

Is fast and easy to use. Allows everybody to add information, also identifying the user and the time the remark was posted. Has a detail search tool that allows a fast acquisition of the information required.

What do you dislike?

Sometimes the search criteria deletes itself and it takes a few minutes to load back and allowing me to select it again. If the search criteria is not on the list, the info will not be found.

What business problems are you solving with the product? What benefits have you realized?

We need to keep everyone posted about the issues the clients call about, CRM allows us to do that without lagging or freezing, that's the primary problem we solved, because what we used before was always shutting down. The primary benefit is making the information accesible for everyone even when connecting at different times.

CRMdesk review by Dillon H.
Dillon H.
Validated Reviewer
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content

"Great service"

What do you like best?

This tool is very simple and has an exhaustive set of features such as for lead management, allowing a salesperson to keep the track of all his leads. It also has a great dashboard that provides detailed and beautiful analytics, as well as integration with other applications like MailChimp, Google Apps, etc.

What do you dislike?

Its action on redundant data need to be improved such that if there is redundant data, it should provide notification to admin as well as stakeholder's involved.

Recommendations to others considering the product

Best product out there

What business problems are you solving with the product? What benefits have you realized?

We have saved a lot of money.

CRMdesk review by Cheir F.
Cheir F.
Validated Reviewer
Review Source
content

"CUSTOMER MANAGEMENT "

What do you like best?

We used CRM on a large scale, speaking in the 3-8000 range. Constantly updating client information, where they are located in our system and ease of use is our reason for exclusively using CRM

What do you dislike?

The set up time for CRM and transferring all of our paper files to the CRM system was a very long and daunting take. Took approximately 3 years

What business problems are you solving with the product? What benefits have you realized?

We’ve streamlined our client management by being able to access their files consistently and updating consistently

CRMdesk review by Suzette B.
Suzette B.
Validated Reviewer
Verified Current User
Review Source
content

"User friendly, easy prompts. "

What do you like best?

User ease. It isn't too difficult to figure out how to work through the program.

What do you dislike?

Nothing. I never have an issue submitting a helpdesk ticket.

What business problems are you solving with the product? What benefits have you realized?

HelpDesk ticket request to either obtain assistance with password lockouts. Also requests for error messages that are the result of using other software programs.

CRMdesk review by Vaan A.
Vaan A.
Validated Reviewer
Verified Current User
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content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"In my experience, I personally preferred this over PeopleSoft"

What do you like best?

I like how making tickets is a lot simpler

What do you dislike?

The navigation can be adjusted to be more mordern

What business problems are you solving with the product? What benefits have you realized?

I take in computers for software and hardware repair and troubleshooting. I notice that this is required for my role, and it’s always fast to get to put in my tickets

CRMdesk review by Kimberlee M.
Kimberlee M.
Validated Reviewer
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content

"Utilized to input customers' data and notes pertaining to call."

What do you like best?

Easy to use and all needed tabs are located within CRM desktop. Also, has great resources to refer back to when needed.

What do you dislike?

The program occasionally freezes and cause information to be lost.

Recommendations to others considering the product

Have internet speeds at maximum to ensure better experience as freezing could occur.

What business problems are you solving with the product? What benefits have you realized?

Can view previous customer account to update information and look up information to accurately and sufficiently provide to customers and client.

CRMdesk review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
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content

"Robust features and elegant user interface"

What do you like best?

CRM desk is an efficient web-based help desk software for customer support automation and knowledge base management over the internet. I enjoy how the app can support an unlimited number of customers and can be seamlessly integrated into a company’s website.

What do you dislike?

The only downside I can mention is they do not have Spanish support so if your business needs technical help with the app it might be difficult to communicate with them. This isn't an issue for my business though.

Recommendations to others considering the product

I would say don't hesitate contacting them about any questions you have about their service. They have amazing customer support!

What business problems are you solving with the product? What benefits have you realized?

Automated email handling & Easy migration to new support system

CRMdesk review by Administrator
Administrator
Validated Reviewer
Review Source
content

"A useful tool to connect with people"

What do you like best?

Keeping track of our customer base was easy. With this platform, I was able to log interactions and calls, retrieve what I needed for referencing a past contact. It's very simple navigating around, easy to teach to new users, and quick to learn.

-Knowledge Base Management

-Network Monitoring

-Self Service Portal

-Automated Routing

What do you dislike?

I had no problem using CRMDesk. So far, I have yet to run into any issues with CRMDesk.

Recommendations to others considering the product

I recommend reading the official instructions on their website to get acquainted with all the features of this software

What business problems are you solving with the product? What benefits have you realized?

-Knowledge Base Management

-Network Monitoring

-Self Service Portal

-Automated Routing

CRMdesk review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Review Source
content

"CRMdesk does the ABCs"

What do you like best?

In short, CRMdesk in my evaluation. does what is expected. It is a nice little tool that get you the fundamentals and necessities of a help desk software. It let's you define a customize screen with enough bells and whistles. Has a reasonable ticket system and aloows for various types of doc attachments. Does reports and general emails.

What do you dislike?

Only thing I can say the language module is rather small, Just wish it had more of a selection. It has around 10 languages-which are some of the popular ones. However I heard they may be increasing that

What business problems are you solving with the product? What benefits have you realized?

It so9lved for us a quick need and solution. Does all of the ABCs.

CRMdesk review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source
content

"CRMdesk"

What do you like best?

We use the Support Desk version of CRMdesk. We use CRMdesk to track customer calls, complaints, resolutions and use this information to help determine the scope of our upcoming product releases. By using CRMdesk Support Desk we are able to constantly provide our customers with great service and provide products where they feel their suggestions are being heard.

What do you dislike?

I really wish CRMdesk would provide a live chat feature for the Support Desk application.

What business problems are you solving with the product? What benefits have you realized?

We are utilizing CRMdesk to solve all our help desk needs.

CRMdesk review by Heera J.
Heera J.
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"Cost effective CRM application"

What do you like best?

There are too many CRM applications available in market but sometime we need cost effective with average feature to mange customers enquiries so we can choose this one.

What do you dislike?

market competition always leads to downfall of many things. It is not about dislike and there always better options available in market.

What business problems are you solving with the product? What benefits have you realized?

our organisation using this to provide query resolution to customers.

CRMdesk review by Brandon G.
Brandon G.
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"CRMdesk Review"

What do you like best?

The cost of the product is quite good for what you receive. There are other pieces of software that have similar functionality for more dollars. This could be why we use the software

What do you dislike?

I do find that some areas of logging have been buggy, but most of the issues have been patched.

What business problems are you solving with the product? What benefits have you realized?

The ability to log connections with customers and figure what the real issues are.

CRMdesk review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Great for finding problems"

What do you like best?

Thanks to CRM desk, we tracked and understoon call drivers, and we figured out the reason why call drivers actually appeared. It was our logical precoursor for implementing new policies and solutions, and overall, it was a cure for every issue. While using it, we understood that we've improved to the extent of following customer demographics, and were able to anticipate and predict their requests. Consequently, our 6-months experience with CRM Desk reduced call drivers by 37%!

What do you dislike?

Through a number of tests and scenarios based on information in the database there have been no issues to this point.

What business problems are you solving with the product? What benefits have you realized?

n/a

CRMdesk review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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"Great experience and overall quality product "

What do you like best?

I found that crm was scalable to the standards the work place was looking for, it worked well for a small company and was an application that was easy to use. The application was web based and the help and assisantance gor the application was all available at fingertips and easy to access over the net.

What do you dislike?

The only thing I did not live or is the cost for the services wasn’t scaled between user after 25 reps.

Recommendations to others considering the product

This is a great product and very easy to use and integrate your Work in.

What business problems are you solving with the product? What benefits have you realized?

I had some scalability issues with new data for new end users but all and all it was a good experience.

CRMdesk review by User in Real Estate
User in Real Estate
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"I struggled to log connections with my customers and CRM Desk helped me"

What do you like best?

I am able to track each customer from my database, and to log calls and interactions timely and efficiently. I locate data quickly, especially when I need to refer a former contact. Navigation is intuitive and straightforward, and I think that novice users won't have any problem to understand it

What do you dislike?

There is no feature I could describe as dysfunctional, unbeneficial, or complicated. Everything is so helpful, right where it should be.

What business problems are you solving with the product? What benefits have you realized?

Keeping track of our customer base was easy. With this platform, I was able to log interactions and calls, retrieve what I needed for referencing a past contact. It's very simple navigating around, easy to teach to new users, and quick to learn.

CRMdesk review by User in Financial Services
User in Financial Services
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"CRM in the workplace"

What do you like best?

Product possesses great functionality aND a interface that is easy to navigate. The software makes helping customers a lot easier and the organization is second to none. I highly recommend this product to any company looking for a well oiled machine in terms of managing a customer service based place of business

What do you dislike?

I honestly do not have very many negative things to say about the CRM software. I feel that a lot of thought went in the design and it is a highly functional system that make day to day customer interactions streamlined and far better than they would be without this software

What business problems are you solving with the product? What benefits have you realized?

Customer organization and a database

CRMdesk review by Rita C.
Rita C.
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"Multilingual user interface!!"

What do you like best?

User can customize unique needs, reduce ticket resolution times and reduce support costs while increasing customer satisfaction

What do you dislike?

Not really sure if I had any issues with CRMdesk

What business problems are you solving with the product? What benefits have you realized?

It is highly customizable which means easy to use for different users. Integration with your websites also very useful and automatic email notifications is the best!

CRMdesk review by Amrutha M.
Amrutha M.
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"Best tool for management roles"

What do you like best?

The application is easy to use and very handy while generation reports

What do you dislike?

As I was new to this software, it took some time to get to know things

What business problems are you solving with the product? What benefits have you realized?

Helped a lot as I worked in a maintenance role, it has automated support system for the organization that make life easy

CRMdesk review by Percy Wilberth B.
Percy Wilberth B.
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"Nice software"

What do you like best?

The software is very intuitive and easy to use for a new users, you will get this software familiar very fast.

What do you dislike?

One of the things that I don't like is the possibility to change the main distribution

What business problems are you solving with the product? What benefits have you realized?

The business problems that I solve are mentionings in the Facebook,instagram, Twitter's page of a supermarket company

CRMdesk review by Internal Consultant
Internal Consultant
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"Well integrated, with myriads of options."

What do you like best?

I like how easy it is to add it to an existing database with Sugar!

What do you dislike?

I wasbt super thrilled with initial configuration. Anything that isn't enabled OOB is virtuakly impossoble to configure without advanced linux knowledge.

Recommendations to others considering the product

make sure you add it to a linux machine like TurnKey if you want to be able to admkn effectively. youll probably have to reset the config at least once to grt ot working, of you have anythng but thw default config.

What business problems are you solving with the product? What benefits have you realized?

prompt customer response times arw a must, and this tripled mine!

CRMdesk review by Administrator in Consumer Electronics
Administrator in Consumer Electronics
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"5 stars"

What do you like best?

I am able to track each customer from my database, and to log calls and interactions timely and efficiently. I locate data quickly, especially when I need to refer a former contact. Navigation is intuitive and straightforward, and I think that novice users won't have any problem to understand it.

What do you dislike?

There is no feature I could describe as dysfunctional, unbeneficial,or complicated. Everything is so helpful, right where it should be.

What business problems are you solving with the product? What benefits have you realized?

Easy to teach novice users the interface and workflow, and it is a fantastic contact tracking tool.

CRMdesk review by User in Financial Services
User in Financial Services
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"Salesforce"

What do you like best?

I love how easy it is to make tasks and receive students documents

What do you dislike?

I dont like that their are separate places to upload documents which slows down our processes

What business problems are you solving with the product? What benefits have you realized?

more organized with student information and easy to see what I have to do that day

CRMdesk review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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"CRM Desk - NextGen CRM for You!"

What do you like best?

1. Sales Automation

2. boosting market efficiency

3. Smooth Customer Service resolution

4. Effective Notifications to customers

What do you dislike?

UI can be upgraded for a better UI experience

Recommendations to others considering the product

New Platform

What business problems are you solving with the product? What benefits have you realized?

Gone are the days of customers having to repeat their requests to multiple people across multiple channels. Now you can resolve cases faster the first time with guided case management and intelligent knowledge bank. It Helped in :

1. Case Capture

2. Case Allocation

3. Approval and Workflows

CRMdesk review by User in Information Technology and Services
User in Information Technology and Services
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"CRMdesk feedback"

What do you like best?

It's an all in one program that can conveniently help in ticketing and KB's.

What do you dislike?

It can be slow especially if there are so many users logged in.

What business problems are you solving with the product? What benefits have you realized?

It is convenient cause like what I said its all in one. If I own a business, I wouldn't need to buy multiple programs to help my agents to fulfill their tasks. With just a single software, It can do so much and really convenient for people working for me.

CRMdesk review by Jason L.
Jason L.
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"CRMDesk Review"

What do you like best?

Its extremely user friendly and functions how a CRM should.

What do you dislike?

How plain and basic looking it is. Should be able to edit appearance.

What business problems are you solving with the product? What benefits have you realized?

Solving issues related to customers websites. Its very easily to use and is very beneficial for finding tickets quickly

CRMdesk review by User in Hospitality
User in Hospitality
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"Excellent Support System!!"

What do you like best?

This software is great!!!

The best about it is that is a web based program, so you will only had issues if the internet connection is not good.

What do you dislike?

As i mentioned since its web based software, my internet was very slow at the beginning and it was lagging .

i managed to fix this right away!

What business problems are you solving with the product? What benefits have you realized?

With CRM i was able to keep track of the customer's request as well as any inputs or notes we might required throughout the calls.

CRMdesk review by Tosha W.
Tosha W.
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"Easy software"

What do you like best?

I especially love the ease of being able to transition between programs within the software.

What do you dislike?

Nothing really, maybe the design could use some improvements. Updated features.

What business problems are you solving with the product? What benefits have you realized?

Account retrieval, troubleshooting, offers, customer service numbers and support, email

CRMdesk review by User
User
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"A good resource "

What do you like best?

It's very intuitive and easy to use for a large group of people in different areas.

What do you dislike?

It doesn't talk to other software so easily.

Recommendations to others considering the product

consider other software you're using and determine if it speak to those programs

What business problems are you solving with the product? What benefits have you realized?

consolidating data is perfect, pulling and importing reports is easy

CRMdesk review by User
User
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"Easy to use"

What do you like best?

It very user friendly and easy to use. It is also very fast as compared to others. You don't have to fill lot of details to contact them

What do you dislike?

I liked everything about this so far if I have any complaints in future I will update here.

What business problems are you solving with the product? What benefits have you realized?

Any issues related to CRM can be solved quickly by using CRMdesk. It is very fast and easiest way to solve any issue related to CRMdesk

CRMdesk review by Internal Consultant
Internal Consultant
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"Very Smooth and Full of features"

What do you like best?

The best part about CRMDesk is its customesDesk through which customers can so easily post questions and it can manage and organize the queries so well.

What do you dislike?

I dislike the UI, even though it is quite customizable, the UI is still old fashioned and doesnt go with the new generation websites. The software does lag sometimes.

What business problems are you solving with the product? What benefits have you realized?

Mostly catering to customer feedback and problems about the products

CRMdesk review by Daniel W.
Daniel W.
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"Gets the job done"

What do you like best?

With many great us to help

With Customer Support. This is the tool

For the job.

What do you dislike?

The response time/load

Time loading a customer can be slow

At times.

Recommendations to others considering the product

Be patient.

What business problems are you solving with the product? What benefits have you realized?

Customer Information and Donation History.

Kate from G2

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* We monitor all CRMdesk reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.