--- title: Oracle Field Service Reviews meta\_title: 'Oracle Field Service Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 23 reviews by the users' company size, role or industry to find out how Oracle Field Service works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 23 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Oracle Field Service Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **excellent customer support** from Oracle, significantly enhancing their experience with the field service solution. [(2 mentions)](https://www.g2.com/products/oracle-field-service/reviews?filters%5Bsentiment_snippet%5D=2326543&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Oracle Field Service, enjoying its intuitive interface and user-friendly design. [(2 mentions)](https://www.g2.com/products/oracle-field-service/reviews?filters%5Bsentiment_snippet%5D=2326592&qs=pros-and-cons#reviews) Users value the **real-time data** capabilities of Oracle Field Service, significantly enhancing response times and resource management. [(2 mentions)](https://www.g2.com/products/oracle-field-service/reviews?filters%5Bsentiment_snippet%5D=2326600&qs=pros-and-cons#reviews) Users value the **easy integration** with third-party systems, enhancing efficiency and resource management in real time. [(1 mentions)](https://www.g2.com/products/oracle-field-service/reviews?filters%5Bsentiment_snippet%5D=2326606&qs=pros-and-cons#reviews) Users value the **easy integration with third-party systems** , enhancing efficiency and resource allocation in field service operations. [(1 mentions)](https://www.g2.com/products/oracle-field-service/reviews?filters%5Bsentiment_snippet%5D=2326568&qs=pros-and-cons#reviews) Users note that the **learning curve is steep** for non-technical individuals, coupled with high implementation costs for smaller businesses. [(2 mentions)](https://www.g2.com/products/oracle-field-service/reviews?filters%5Bsentiment_snippet%5D=2326544&qs=pros-and-cons#reviews) Users find the **customization difficulties** in Oracle Field Service challenging, often requiring technical skills for workflow setup. [(1 mentions)](https://www.g2.com/products/oracle-field-service/reviews?filters%5Bsentiment_snippet%5D=2326563&qs=pros-and-cons#reviews) Users find the **implementation cost high** , which can be a barrier for small companies looking to use Oracle Field Service. [(1 mentions)](https://www.g2.com/products/oracle-field-service/reviews?filters%5Bsentiment_snippet%5D=2326556&qs=pros-and-cons#reviews) Users find the **complexity in configuration** of Oracle Field Service requires technical skills, hindering ease of use. [(1 mentions)](https://www.g2.com/products/oracle-field-service/reviews?filters%5Bsentiment_snippet%5D=2326582&qs=pros-and-cons#reviews) Users experience **slow performance** at times, which can hinder overall satisfaction with Oracle Field Service. [(1 mentions)](https://www.g2.com/products/oracle-field-service/reviews?filters%5Bsentiment_snippet%5D=2326575&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Oracle Field Service ##### 1. Customer Support Users value the **excellent customer support** from Oracle, significantly enhancing their experience with the field service solution. [ See 2 mentions ](https://www.g2.com/products/oracle-field-service/reviews?filters%5Bsentiment_snippet%5D=2326543&qs=pros-and-cons#reviews) See Related User Reviews VA Vijayan A. Enterprise (\> 1000 emp.) 4.0/5 "Powerful Field Service Solution" What do you like about Oracle Field Service? Easy to assign jobs to multiple functions on real time basis. After getting Oracle field service solution we were able to achieve faster response and ##### 2. Ease of Use Users appreciate the **ease of use** of Oracle Field Service, enjoying its intuitive interface and user-friendly design. [ See 2 mentions ](https://www.g2.com/products/oracle-field-service/reviews?filters%5Bsentiment_snippet%5D=2326592&qs=pros-and-cons#reviews) See Related User Reviews ![SANYAM M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SANYAM M.") SM SANYAM M. Enterprise (\> 1000 emp.) 5.0/5 "Oracle - A Best Platform" What do you like about Oracle Field Service? I Like the interface and the UI of the app. ##### 3. Real-Time Data Users value the **real-time data** capabilities of Oracle Field Service, significantly enhancing response times and resource management. [ See 2 mentions ](https://www.g2.com/products/oracle-field-service/reviews?filters%5Bsentiment_snippet%5D=2326600&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.0/5 "Real-Time Visibility and Dynamic Re-Routing Make a Difference" What do you like about Oracle Field Service? It is Time-Based and real time visibility, Dynamic re-routing helps reduce travel time and react to traffic, cancellations, or emergency calls. VA Vijayan A. Enterprise (\> 1000 emp.) 4.0/5 "Powerful Field Service Solution" What do you like about Oracle Field Service? Easy to assign jobs to multiple functions on real time basis. After getting Oracle field service solution we were able to achieve faster response and ##### 4. Easy Integration Users value the **easy integration** with third-party systems, enhancing efficiency and resource management in real time. [ See 1 mentions ](https://www.g2.com/products/oracle-field-service/reviews?filters%5Bsentiment_snippet%5D=2326606&qs=pros-and-cons#reviews) See Related User Reviews VA Vijayan A. Enterprise (\> 1000 emp.) 4.0/5 "Powerful Field Service Solution" What do you like about Oracle Field Service? Easy to assign jobs to multiple functions on real time basis. After getting Oracle field service solution we were able to achieve faster response and ##### 5. Integrations Users value the **easy integration with third-party systems** , enhancing efficiency and resource allocation in field service operations. [ See 1 mentions ](https://www.g2.com/products/oracle-field-service/reviews?filters%5Bsentiment_snippet%5D=2326568&qs=pros-and-cons#reviews) See Related User Reviews VA Vijayan A. Enterprise (\> 1000 emp.) 4.0/5 "Powerful Field Service Solution" What do you like about Oracle Field Service? Easy to assign jobs to multiple functions on real time basis. After getting Oracle field service solution we were able to achieve faster response and ### 5 Cons or Disadvantages of Oracle Field Service ##### 1. Learning Curve Users note that the **learning curve is steep** for non-technical individuals, coupled with high implementation costs for smaller businesses. [ See 2 mentions ](https://www.g2.com/products/oracle-field-service/reviews?filters%5Bsentiment_snippet%5D=2326544&qs=pros-and-cons#reviews) See Related User Reviews VA Vijayan A. Enterprise (\> 1000 emp.) 4.0/5 "Powerful Field Service Solution" What do you dislike about Oracle Field Service? Some non technical users might find the User Interface complex. We also feel implementation cost is high for small companies. ##### 2. Customization Difficulties Users find the **customization difficulties** in Oracle Field Service challenging, often requiring technical skills for workflow setup. [ See 1 mentions ](https://www.g2.com/products/oracle-field-service/reviews?filters%5Bsentiment_snippet%5D=2326563&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.0/5 "Real-Time Visibility and Dynamic Re-Routing Make a Difference" What do you dislike about Oracle Field Service? It is very complex. to configure/customize many workflows, you often need technical skills. ##### 3. Expensive Users find the **implementation cost high** , which can be a barrier for small companies looking to use Oracle Field Service. [ See 1 mentions ](https://www.g2.com/products/oracle-field-service/reviews?filters%5Bsentiment_snippet%5D=2326556&qs=pros-and-cons#reviews) See Related User Reviews VA Vijayan A. Enterprise (\> 1000 emp.) 4.0/5 "Powerful Field Service Solution" What do you dislike about Oracle Field Service? Some non technical users might find the User Interface complex. We also feel implementation cost is high for small companies. ##### 4. Improvement Needed Users find the **complexity in configuration** of Oracle Field Service requires technical skills, hindering ease of use. [ See 1 mentions ](https://www.g2.com/products/oracle-field-service/reviews?filters%5Bsentiment_snippet%5D=2326582&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.0/5 "Real-Time Visibility and Dynamic Re-Routing Make a Difference" What do you dislike about Oracle Field Service? It is very complex. to configure/customize many workflows, you often need technical skills. ##### 5. Slow Performance Users experience **slow performance** at times, which can hinder overall satisfaction with Oracle Field Service. [ See 1 mentions ](https://www.g2.com/products/oracle-field-service/reviews?filters%5Bsentiment_snippet%5D=2326575&qs=pros-and-cons#reviews) See Related User Reviews ![SANYAM M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SANYAM M.") SM SANYAM M. Enterprise (\> 1000 emp.) 5.0/5 "Oracle - A Best Platform" What do you dislike about Oracle Field Service? Nothing dislike but sometimes it lags little bit. ## Top-Rated Alternatives [ ![Agentforce Field Service (formerly Salesforce Field Service)](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-field-service-formerly-salesforce-field-service.svg "Agentforce Field Service (formerly Salesforce Field Service)") Agentforce Field Service (formerly Salesforce Field Service) 4.4/5(1,048) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) [ ![Housecall Pro](https://images.g2crowd.com/uploads/product/hd_favicon/ce6ead72f65b8b12db2c767501f610ed/housecall-pro.svg "Housecall Pro") Housecall Pro 4.3/5(204) ](https://www.g2.com/products/housecall-pro/reviews) [ ![SAP Field Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/7ff24fefdb8cc17f461e8084346fd686/sap-field-service-management.svg "SAP Field Service Management") SAP Field Service Management 4.3/5(73) ](https://www.g2.com/products/sap-field-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/oracle-field-service/competitors/alternatives) VA Vijayan A. Head Risk and Compliance Enterprise (\> 1000 emp.) 10/8/2025 "Powerful Field Service Solution" 4/5 What do you like best about Oracle Field Service? Easy to assign jobs to multiple functions on real time basis. After getting Oracle field service solution we were able to achieve faster response and better resource allocation. Easily integrates with third party system and ERP solutions. Good value for money and customer support provided by Oracle team. Review collected by and hosted on G2.com. What do you dislike about Oracle Field Service? Some non technical users might find the User Interface complex. We also feel implementation cost is high for small companies. Review collected by and hosted on G2.com. What problems is Oracle Field Service solving and how is that benefiting you? The solution helps in timely completion of assigned tasks. Inventory optimization and management is simple after Oracle Field Service. Mobile interface helps us in collecting field data on time to take informed business decisions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") UO Verified User in Oil & Energy Mid-Market (51-1000 emp.) 10/15/2025 "Real-Time Visibility and Dynamic Re-Routing Make a Difference" 3/5 What do you like best about Oracle Field Service? It is Time-Based and real time visibility, Dynamic re-routing helps reduce travel time and react to traffic, cancellations, or emergency calls. Review collected by and hosted on G2.com. What do you dislike about Oracle Field Service? It is very complex. to configure/customize many workflows, you often need technical skills. Review collected by and hosted on G2.com. What problems is Oracle Field Service solving and how is that benefiting you? field service organizations often struggle to match the right technician with the right job at the right time, while minimizing travel time and idle time. Customers want predictable service, accurate windows for technician arrival, clear communication, and ability to reschedule or be updated. If none of that exists, satisfaction suffers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AC Adrian C. Gerente de compras Small-Business (50 or fewer emp.) 10/9/2025 "market-leading solution in field service management software" 5/5 What do you like best about Oracle Field Service? Your intelligent programming that uses algorithms to automatically assign tasks. Review collected by and hosted on G2.com. What do you dislike about Oracle Field Service? The high cost of licenses and maintenance Review collected by and hosted on G2.com. What problems is Oracle Field Service solving and how is that benefiting you? I believe that the high cost can be one of the main problems, but it is compensated by the Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 inviteAI Translated ![SANYAM M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SANYAM M.") SM SANYAM M. Cybersecurity Analyst Enterprise (\> 1000 emp.) 10/9/2025 "Oracle - A Best Platform" 5/5 What do you like best about Oracle Field Service? I Like the interface and the UI of the app. Review collected by and hosted on G2.com. What do you dislike about Oracle Field Service? Nothing dislike but sometimes it lags little bit. Review collected by and hosted on G2.com. What problems is Oracle Field Service solving and how is that benefiting you? To get the data in one platform it is good. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Dushyant S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dushyant S.") DS Dushyant S. Cyber Security Consultant Small-Business (50 or fewer emp.) 1/29/2024 ""It's a management tool for field employees."" 5/5 What do you like best about Oracle Field Service? Oracle's field services excel in work order, inventory, customer management and reporting. Best in integration also Review collected by and hosted on G2.com. What do you dislike about Oracle Field Service? "There are no disadvantages in this product. Overall, the solution is good." Review collected by and hosted on G2.com. What problems is Oracle Field Service solving and how is that benefiting you? Oracle is best in field employee management and workflow. Analytics and Reporting is best. Automation is best in this product. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Lingeswaran R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lingeswaran R.") LR Lingeswaran R. Senior Delivery Manager - DevOps Enterprise (\> 1000 emp.) 2/1/2024 "Oracle feild service" 5/5 What do you like best about Oracle Field Service? Oracle feild engineers are very professional and highly skilled Review collected by and hosted on G2.com. What do you dislike about Oracle Field Service? Nothing specific. Parts needs to be sourced quickly Review collected by and hosted on G2.com. What problems is Oracle Field Service solving and how is that benefiting you? We were running SPARC based high end servers. In case of any hardware issue, we were relying on oracle FE service. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Tarannum m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tarannum m.") TM Tarannum m. Assistant Manager Enterprise (\> 1000 emp.) 11/21/2023 "Oracle field service review" 4.5/5 What do you like best about Oracle Field Service? This is the best application which helps business to enhance their customers. It provide good support for customers It can be easily integrate with other Oracle applications. Review collected by and hosted on G2.com. What do you dislike about Oracle Field Service? The interface of application is less user friendly.and complicated . sometimes it crashes. Review collected by and hosted on G2.com. What problems is Oracle Field Service solving and how is that benefiting you? We are using this to interact with customer service support. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") IT Verified User in Telecommunications Mid-Market (51-1000 emp.) 9/22/2019 "Complicated and full of bugs " 2/5 What do you like best about Oracle Field Service? The most helpful thing is that it has alot of features and options that can be implemented into your business Review collected by and hosted on G2.com. What do you dislike about Oracle Field Service? The user interface complications and crashes alot too many features all working at once Review collected by and hosted on G2.com. What problems is Oracle Field Service solving and how is that benefiting you? The customers bills network query and services evaluation and the additional services to be add Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Outsourcing/Offshoring](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Outsourcing/Offshoring") UO Verified User in Outsourcing/Offshoring Enterprise (\> 1000 emp.) 8/1/2018 "Oracle Siebel Field Service Review" 3/5 What do you like best about Oracle Field Service? Over all the program does work but there are some quirks so to speak. It always loaded up without a hitch and I never had issues with that part. Review collected by and hosted on G2.com. What do you dislike about Oracle Field Service? Every now and again it would freeze up on us and the entire system would have to be rebooted in order to bring the program back up. Review collected by and hosted on G2.com. Recommendations to others considering Oracle Field Service: I would definitely recommend trying this out for sure. It has issues with lock ups and sometimes pages won't completely load but those issues are easily solvable in programming. As far as looks go, the program itself is very sleek and attractive to me as an every day user. I would recommend they do some test runs before implementation for any company that is wanting to try it out. That way they can definitely know for sure they want to use it. Review collected by and hosted on G2.com. What problems is Oracle Field Service solving and how is that benefiting you? As far as problems that we are having, I believe the consistency with it staying up and not locking up the computer for us is a major issue that happens at minimum once per day. I can see how it is or rather could be a good program as far as organizing and assigning the tasks needed to solve our other issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jeffrey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey M.") JM Jeffrey M. Applications Specialist Telecommunications Enterprise (\> 1000 emp.) 7/24/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "ALto fo capabiliyit but cumbersome and slow" 4/5 What do you like best about Oracle Field Service? Siebel contains significant amounts of customer information and is the front end to a number of order and billing platforms Review collected by and hosted on G2.com. What do you dislike about Oracle Field Service? Cumbersome and slow to update opportunities Review collected by and hosted on G2.com. Recommendations to others considering Oracle Field Service: very comprehensive but believe other CRM platforms such as Sales Force specifically for CRM are better purpose built. Review collected by and hosted on G2.com. What problems is Oracle Field Service solving and how is that benefiting you? CRM platform for ABS Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Work at Oracle? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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