Oracle Field Service Cloud Reviews & Product Details

Oracle Field Service Cloud Overview

What is Oracle Field Service Cloud?

Built on a time-based, self-learning and predictive technology, Oracle Field Service Cloud is a cloud-based field service and customer communications solution. It collects data from the field and learns in real-time to accurately predict future events, reducing organizational costs and increasing efficiencies. It eliminates customer uncertainty, exceeds customer expectations, and ensures timely job completion. As an integral element of Oracle Service Cloud and the Oracle CX Suite, Oracle Field Service Cloud offers a robust, end-to-end solution for businesses seeking to automate. From booking the activity, to performing the service, emergency work or scheduled maintenance, to sending an invoice or otherwise closing the entire sequence, OFSC connects all these activities using patented technologies. Oracle Field Service Cloud includes the following modules: Forecasting, Capacity Management, Routing, Core Manage, Mobility, Smart Location, Field Collaboration, and Customer Communication and can be integrated to any CRM, ERP system in the cloud or on-premise. It is device agnostic, offering the greatest flexibility and an intuitive ease of use. Oracle Field Service Cloud was built on an acquisition of TOA Technologies in 2014.

Oracle Field Service Cloud Details
Languages Supported
Czech, Danish, German, Greek, English, Finnish, French, Hindi, Hungarian, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Turkish, Chinese (Simplified)
Product Description

TOA Technologies' field service management solutions use patented predictive technology to help organizations reduce costs and improve customer service.


Seller Details
Seller
Oracle
Ownership
NYSE:ORCL
Company Website
Phone
+1 (650) 506-7000
Year Founded
1977
HQ Location
Redwood Shores, CA
Total Revenue (USD mm)
$39,506
Twitter
@Oracle
778,474 Twitter followers
LinkedIn® Page
www.linkedin.com
186,456 employees on LinkedIn®
Description

Oracle Corporation develops, manufactures, markets, hosts, and supports database and middleware software, applications software, and hardware systems.


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Oracle Field Service Cloud Reviews

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Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Este é um sistema de automação de serviços, é realmente poderoso e complexo, é útil para aquelas pessoas ou empresas que estão em busca de serviços automatizados e totalmente completos. Review collected by and hosted on G2.com.

What do you dislike?

O atendimento é péssimo, posso ficar horas procurando como fazer uma consulta e se tiver um problema vai demorar dias então é algo tão simples quanto cancelar o serviço. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

O preço é alto, então você realmente se atém à qualidade, isso com certeza, tem um serviço de qualidade para capacitação na sua empresa e isso vai te ajudar a tomar decisões melhores e mais rápidas dentro da empresa. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tem uma grande capacidade de integração, e se somar a isso a grande variedade de sistemas que este sistema inclui, ficará muito feliz, é um conjunto muito completo que ajudará a automatizar processos de comunicação e variações a alto nível nas instalações que o utilizam. Review collected by and hosted on G2.com.

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Human Resources Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Oracle Field Service Cloud is a cloud-based field service and client communications arrangement. It gathers data from the field and learns in real-an ideal opportunity to accurately anticipate future occasions, lessening organizational expenses, and increasing efficiencies. This is a strong platform used to change over our standard paper and pencil data and digitize them. All of the clients' information was uploaded and easily accessible. Oracle Field Service Cloud is amazing tool use. It helped in putting away our client's records appropriately. The item is very easy to use and intended to be compelling and proficient. Oracle field service cloud is useful because it monitors all the information for you and it is very easy to use. Organizes field data, and lets you have your own company's template. There are no bad inquiries to their reps when you call and their platform is super easy to use. Review collected by and hosted on G2.com.

What do you dislike?

There are issues on the administrative end regarding their access and an inability to appropriately track and report inside the platform. The drawback of utilizing Oracle is that it has many strides to perform a certain something. It is moderate and takes some time to load and use, it ought to be faster. In the event that you make a mistake, it is difficult to address. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This program allows you to increase effectiveness and lessen costs by monitoring employee and client activity that allows you to take care of business issues and improve organization. Real-time traffic assists with avoiding traffic clog. Oracle made this easier with their adaptability on the best way to organized per your necessities. Review collected by and hosted on G2.com.

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CX-Product Consultant
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Managing, scheduling, routing of workforce and also capacity management for resource supply and demand Review collected by and hosted on G2.com.

What do you dislike?

system does not tell you about workskills mismatch deeply and UI framework Review collected by and hosted on G2.com.

Recommendations to others considering the product:

great product for digital field service with Augmented and virtual reality where technician able to do the job remotely in this covid situation. go for it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Global scalability and working on long duration project works across different countries. due to covind situation, leveraged augmented reality where works are performed remotely by technicians using AR gears Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy to learn and start using, user friendly Review collected by and hosted on G2.com.

What do you dislike?

Cost and limited options for visualization Review collected by and hosted on G2.com.

Recommendations to others considering the product:

None Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Used for management and the good benefint whats the visualization of all the data Review collected by and hosted on G2.com.

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Customer Support Professional
Entertainment
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like that it organizes field data and allows you to have your own company's template. I was able to customize real-time reports for each team based on their unique KPIs. This is a solid platform used to convert our orthodox paper and pencil data and digitize them. It will send you a report in a minute. Quite effective and very easy to handle. It has helped to manage and plan expenses in the company. Review collected by and hosted on G2.com.

What do you dislike?

I do not regret the tool, it is excellent and its performance is very good. The only thing would be its price is quite expensive. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a tool that deserves to be recommended for its excellent quality, does what it offers and helps us organize and manage the company's accounts. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Oracle OFSC allows us to reduce the amount of time each job takes, which saves us money and increases overall productivity, satisfied customers and us happy. Review collected by and hosted on G2.com.

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UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like how people connect and work together by sending their work to each other. Review collected by and hosted on G2.com.

What do you dislike?

It is almost the worst program to ever be presented to the Marine Corps. We should have left it to paper and pen. The system is always down, no one ever knows the site address because it changes every 3 days, getting access is like trying to work for NSA, nobody remembers how to use it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Solving technical field issues regarding Marine Corps equipment and gear needed to sustain operations. Review collected by and hosted on G2.com.

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Student
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

OFSC was a great product for me to use, when it worked. We used to schedule our daily service tickets out. All of the customers information was uploaded and easily accessible. Same with the job details and the products used. We also had the ability to track, in real time, our drive. This helped provide timeline updates on the fly Review collected by and hosted on G2.com.

What do you dislike?

OSC relies heavily on network information for travel which can at times be inconvenient.

OSC integration with third-party products is a bit iffy when compared to other solutions.

OSC required a lot of third-party custom code at the beginning of our implementation Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure the hardware and the software are able to work flawlessly together. If the hardware is not up to par, it will cause the software to lag / bog and will make for a tough day. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Creating job tickets. Tracking job tickets. Tracking techs drive / drive times. The benefits of having everything in one location is ideal Review collected by and hosted on G2.com.

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Network Marketer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Oracle Field Service Cloud is an excellent tool use. It helped in storing our customers record properly. Likewise as product and job details. Review collected by and hosted on G2.com.

What do you dislike?

The software operates slowly more so when we have many clients. This brought headache more so when you are business and in urgent. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Assist in well operation of software and hardware without any delay. Remember if the hardware is not operating well its because of the software malfunction. Thus incorporates using Oracle Field Service Cloud. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Producing job tickets, retracking jobs tickets, those are the benefits of Oracle Field Service Cloud. Review collected by and hosted on G2.com.

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Student
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I used this product for a class I needed to take and going in was hesitant on the usability, the product is very user friendly and designed to be effective and efficient. I was quickly able to gain a basic understanding on the softwares programs and functions and was able to complete my tasks with ease. Review collected by and hosted on G2.com.

What do you dislike?

The price is rather high and it is difficult to find information on how you will be charged, the customer service is a pain and too computer oriented. I was on hold and passed around from person to person many times, it caused me much stress and took two days of calling to resolve my issue. The whole process could have been solved with a simple cancel statement in their terms and conditions. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I noticed its benefit is with choice and a more flexible and secure access to a platform. It saves time and in the end creates a better looking and accurate resulting product. I think time and efficiency is the biggest problem it solved which is very important in this day and age. Review collected by and hosted on G2.com.

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QA Analyst
Computer Games
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

This is a strong platform used to convert our antiquated paper and pencil data and digitize it for use in multiple departments. Review collected by and hosted on G2.com.

What do you dislike?

Although the method of filing was a bit straight forward, it felt like it could have been expanded. Could use some modernization. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The service allowed us to document results after our inspections and made said results viewable in organized fashion. It was a big deal for our many meetings throughout the day. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It allowed Our department to share our results from our daily cabinet inspections. This data was sorted out for meetings that were held throughout the week. Review collected by and hosted on G2.com.

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CU
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

SaaS solution. Much faster routing engine Review collected by and hosted on G2.com.

What do you dislike?

Limited customizations. Skill set is a bit rare Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Cost effective product Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Few if the customizations were hard to achieve considering it's a SaaS product. But there is always a work around for it Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Invitation from G2
What do you like best?

Oracle field service cloud is helpful because it keeps track of all the information for you and it is very user friendly. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes the system will crash- but it may be because we have multiple systems going at once Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am solving the problem of being able to access a lot of information in a short amount of time Review collected by and hosted on G2.com.

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GH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I like that it’s a technology that allows business to have transaction in system and allows it to go to the cloud Review collected by and hosted on G2.com.

What do you dislike?

What I dislike is the system sometimes get stuck and I have to shut down register system shut down. I have to reboot it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has impacted it by every transaction I make everyday. Make it easier to access certain items. Review collected by and hosted on G2.com.

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AC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

What I like best about Oracle is that our data is streamlined seamlessly into our systems, allowing us to work both effectively and efficiently. I do not know what Oracle is capable of doing in other lines of business, but in my business, it proves itself time and time again. Review collected by and hosted on G2.com.

What do you dislike?

With any system, there will be issues of course. What becomes most important is both how frequent these issues are as well as how severe these issues can be. With Oracle I find our problems to be limited to potentially one a week if not even less frequent. When we do run into a bump in the road, we simply use another tool to help "refresh" the system and proceed with our work. The entire process may take as little as 2 minutes or as long as 30, but the troubleshooting is marvelous when it comes to Oracle. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would highly recommend this system if you are looking for something reliable and easy to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

In my business, I am able to properly assess the nature of the contact I am receiving as well as how I might best resolve the issue being presented. We are constantly solving newer and progressively more difficult problems with Oracle on a daily basis. I am able to take a step back from things and assess our problems from an administrative perspective, allowing me to coach and help resolve these problems. Review collected by and hosted on G2.com.

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Administrative Assistant - Center for Business and Economic Research
Human Resources
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Oracle's application can address the most complex business requirements while increasing productivity in an easy way. Review collected by and hosted on G2.com.

What do you dislike?

Some interfaces still contain an "old" look, but that is just relative. It doesn't impact the efficiency. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy to provide business and industry solutions, enabling organizations to increase productivity, accelerate business performance, and provide a lower cost of ownership. Review collected by and hosted on G2.com.

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CT
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Oracle's database is accessible with ease, it is not complicated to use as well, navigation is straight forward not complicated like some cloud programs. Review collected by and hosted on G2.com.

What do you dislike?

Seemed complicated at first, until I gained some assistance from their help team. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The Cloud is difficult to navigate at first, but once you gain the insight it is very user friendly and it is built for you to empower yourself and resolve your own issues. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The tools are very self sufficient so it assisted with cutting costs, while maximizing profits as well. Review collected by and hosted on G2.com.

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IE
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It will shoot out a report for you in one minute. It organizes field data, and lets you have your own company's template - that is, if you get anyone from Latista to stay on your team long enough. Review collected by and hosted on G2.com.

What do you dislike?

We are ignored by tech services and also treated very poorly (rude emails, never get called back after leaving voicemails, so basically non-existent tech support or customer service) by Latista administrators because we are a small company, so a small drop in their bucket. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do not buy it. It is costly and you rely on Oracle too much to customize yourself. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Photos and issue management from a tablet-based inspection. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Invitation from G2
What do you like best?

Interface is clean to use and I am able to find things quickly. Review collected by and hosted on G2.com.

What do you dislike?

It logs me out randomly, and it is inconvenient due to the tasks that need to be completed. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It’s worth trying out Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

That it is easy to organize. Review collected by and hosted on G2.com.

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PET Sitter
Consumer Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It provides a lot of different things and as a user I find that very convenient. Review collected by and hosted on G2.com.

What do you dislike?

Even though it is technically organized, it's very difficult to find a lot of things when actually using it. It's not as clear or clean cut as it could be. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It's just super convenient and helps me to look at things easily and view a bunch of things easily. Review collected by and hosted on G2.com.

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UF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love theirs customer service and how easy Oracle make it to use their software. There are no bad questions to their reps when you call and their platform is also super user friendly. Review collected by and hosted on G2.com.

What do you dislike?

There’s literally nothing I can think of that I dislike about Oracle. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you’re looking for credibility and reliability towards a software that will enhance your business communication with clients then o would say Oracle Field is for you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Communication more effectively with customers and making sure their needs are fully met within our service line of business. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like how easy it is to manuever and everything is laid out. Review collected by and hosted on G2.com.

What do you dislike?

Constantly crashing, must save tickets before transferring Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Very easy ticket system Review collected by and hosted on G2.com.

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UR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

What’s most helpful is the fact that I could pull up all my information I need to with no hassle. It’s a very good program Review collected by and hosted on G2.com.

What do you dislike?

I disliked that sometimes it would go really slow Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I think they should go for it it’s amazing Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Making sure my check was all there and properly entered Review collected by and hosted on G2.com.

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IB
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Great server wouldnt recommend any other server for your work place Review collected by and hosted on G2.com.

What do you dislike?

Oracle can be a little bit glitchty at times but other than that i have zero qualms about it Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Fix glichtes Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is a fast server when it is mot being glitchy. The benifits are a great server to work with. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Oracles most important item is the software for data analytics, data warehousing, and data sourcing. Review collected by and hosted on G2.com.

What do you dislike?

The data analytics is very complicated to learn and use at the beginning. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The recommendations to consider for Oracle Field service cloud is to make it user-friendly. The new generation is high technology savvy, but the older generations are not. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We currently utilize data analytics for tracking call center incoming calls and satisfaction. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy to use, not complicated, simplicity Review collected by and hosted on G2.com.

What do you dislike?

Not too advanced, could be upgraded, bug problems Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Staffing issues Review collected by and hosted on G2.com.

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