It's been two months since this profile received a new review

Oracle Field Service Cloud Reviews & Product Details

Built on a time-based, self-learning and predictive technology, Oracle Field Service Cloud is a cloud-based field service and customer communications solution. It collects data from the field and learns in real-time to accurately predict future events, reducing organizational costs and increasing efficiencies. It eliminates customer uncertainty, exceeds customer expectations, and ensures timely job completion. As an integral element of Oracle Service Cloud and the Oracle CX Suite, Oracle Field Service Cloud offers a robust, end-to-end solution for businesses seeking to automate. From booking the activity, to performing the service, emergency work or scheduled maintenance, to sending an invoice or otherwise closing the entire sequence, OFSC connects all these activities using patented technologies. Oracle Field Service Cloud includes the following modules: Forecasting, Capacity Management, Routing, Core Manage, Mobility, Smart Location, Field Collaboration, and Customer Communication and can be integrated to any CRM, ERP system in the cloud or on-premise. It is device agnostic, offering the greatest flexibility and an intuitive ease of use. Oracle Field Service Cloud was built on an acquisition of TOA Technologies in 2014.

Seller

Oracle

Discussions

Oracle Field Service Cloud Community

Languages Supported

Czech, Danish, German, Greek, English, Finnish, French, Hindi, Hungarian, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Turkish, Chinese (Simplified)

Overview by

Chris Cha

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

View More Pricing Information

Top-Rated Alternatives

Salesforce Field Service

Dynamics 365 Field Service

3.9/5

(150)

View All Alternatives

Oracle Field Service Cloud Media

Oracle Field Service Cloud Demo - Oracle Field Service Cloud_Screen Shot_Mobility

Oracle Field Service Cloud's Mobility empowers employees with everything they need to succeed in the field. This is the resource's view of their own route, with jobs plotted on a map. It is available on and offline, on any device.

Oracle Field Service Cloud Demo - Oracle Field Service Cloud_Screen Shot_Core Manage

Oracle Field Service Cloud's Core Manage is a real-time, predictive view of every job's status assigned to every field employee on a single screen.

Oracle Field Service Cloud Demo - Oracle Field Service Cloud_Screen Shot_Core Manage_Mobile

Oracle Field Service Cloud's Core Manage view, streamlined for mobility on an iPad or smart phone. It represents a field supervisor's view, for example.

G2 reviews are authentic and verified.

Here's how.

Kristin T.

Brand Ambassador

Cosmetics

Enterprise (> 1000 emp.)

4/20/2018

"Oracle Field Service Cloud"

5/5

What do you like best about Oracle Field Service Cloud?

I like the functionality and ease of the software. It makes moving through multiple systems a lot smoother. Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

I did not like the start up at first because it was a little slow transitioning but once it was up and going I love it now. I do not know how we ever functioned without it. Review collected by and hosted on G2.com.

Recommendations to others considering Oracle Field Service Cloud:

I recommend it if you have multiple employees and need something that is compatible with more up to date software. Review collected by and hosted on G2.com.

What problems is Oracle Field Service Cloud solving and how is that benefiting you?

We are meeting metrics goals because moving through the systems when focusing on a sale is so kuch easier now. Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

9/20/2023

"Exploring the opportunyties"

4.5/5

What do you like best about Oracle Field Service Cloud?

Digitalization of the field operations and the possibility to comunicate in real time within the stakeholders of the service. Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

When you used for preventive maintenance and with minimun time betwen de services is friendly to configurate Review collected by and hosted on G2.com.

Renz Adriel F.

Source to Pay - Order Associate

Small-Business (50 or fewer emp.)

1/16/2023

"Oracle and It's Effienciency in Managing Your Business"

5/5

What do you like best about Oracle Field Service Cloud?

Well, with Oracle you can do a lot of things. Customization at its finest. It can really automate all your business process and replacing your manual workflow with integrations and complex workflows. Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

Sometimes there is a bug or issue logging in, however it can't be fixed right away since it is cloud already. But with the help of knowledgeable technical support, you don't have to worry. Review collected by and hosted on G2.com.

Robert Q.

Associate Director of Field Service

Mid-Market (51-1000 emp.)

10/19/2022

"Ease of use for field techs"

5/5

What do you like best about Oracle Field Service Cloud?

It makes the techs in the field have an easier time navigating the customer experience. It allows us to combine all the different systems used for our customer data in a one stop shop for the field techs and their managers to view the data. Field service cloud also allows for an easy to use interface to see their routes throughout the day. Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

Because of the ease of use in the rare case of service disruption techs are not familiar with what they need to do to continue with their day. Review collected by and hosted on G2.com.

Sunil B.

Salesforce Architect

Computer Software

Enterprise (> 1000 emp.)

2/2/2023

"Oracle Field Service Cloud Review"

4.5/5

What do you like best about Oracle Field Service Cloud?

Forecasting, Capacity Management, Routing, Core Manage, Mobility Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

There are not enough resources for the capacity area. Review collected by and hosted on G2.com.

Er. Narendra j.

Project and Service Officer - HVAC

Small-Business (50 or fewer emp.)

1/9/2023

"Best service"

5/5

What do you like best about Oracle Field Service Cloud?

Cloud management and customer service and prompt response Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

Complicated system , understanding takes some time Review collected by and hosted on G2.com.

Verified User in Broadcast Media

Mid-Market (51-1000 emp.)

10/7/2022

"OSVC"

5/5

What do you like best about Oracle Field Service Cloud?

It's very user-friendly and fast. Easy to use and intuitive. Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

Nothing I dislike for now. It's way better than any other apps I used in the past Review collected by and hosted on G2.com.

Nick S.

Controller

Enterprise (> 1000 emp.)

5/24/2022

"Optimizing field service"

5/5

What do you like best about Oracle Field Service Cloud?

Intuitive design and user-friendly. Helps deliver optimum efficiencies across departments. Dynamic capability from a technical standpoint that allows our users to get the most of their tasks. Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

Implementation and training users who had never used oracle before was a challenge. Given the size of the platform, it can be intimidating to end-users at the company who aren't used to a large sized ERP. Review collected by and hosted on G2.com.

Recommendations to others considering Oracle Field Service Cloud:

Complete all the training seminars and do homework when you are first onboarding. This will help you understand the interface and gain confidence with the applications. Review collected by and hosted on G2.com.

What problems is Oracle Field Service Cloud solving and how is that benefiting you?

Maximizing work efficiency in the field and automation which allows employees more time to focus on their assignments and not waste time with redundant data entry Review collected by and hosted on G2.com.

Verified User in Accounting

Enterprise (> 1000 emp.)

1/12/2022

"Easy interface with quick solutions"

3/5

What do you like best about Oracle Field Service Cloud?

The features like the inventory and trunk stock tracking and its ability to be used on the phone gives it a flexibility that isn't clunky or slow. Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

It's not intuitive at times so user has to do some redirecting and calibration Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

10/25/2021

"Pretty good..."

5/5

What do you like best about Oracle Field Service Cloud?

The ease of use integration with other Oracle systems. It is very user-friendly and doesn't take a lot of computer knowledge to use. Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

It seems to run a little slower when we have a heavier group of clients, but having a smaller customer base could be benefical Review collected by and hosted on G2.com.