Pega Platform Reviews & Product Details

I am a pega developer and I can say it's friendly, there are tons of out of the box features which make the development much easier and faster, I also like the adaptability of the system towards the Business logic. also the organized way the code is stored and not only that but the implementation of deep unit testing makes the applications really robust and bullet proof. the interface is very clean and graphics are very modern and make the software look fancy and friendly. one of the top benefits that can see as a developer is the reusability of already configured properties and functions, that allow you save huge amounts of resources and effort. Review collected by and hosted on G2.com.

environment can become slow at some points, but overall I think the area of opportunity for pega will be the way it gets compiled in different browser versions, we have found some issues in regards of older versions displaying bad sections or even displaying error messages, since some of the companies are just merging to new systems like pega, compatibility should be taking into consideration as an enhancement. Review collected by and hosted on G2.com.

the most helpfull is that we can create apps whitout code. Review collected by and hosted on G2.com.

I need a computer with more features and power of computer. Review collected by and hosted on G2.com.

Easy to Develop, easy to mantein, easy to understand. Pega platform provide a way to put the business requirements align with IT implementations, easy to code , easy to mantein Review collected by and hosted on G2.com.

Lack of Documentation in certain cases. Docs like "Red Book" would be perfect. Review collected by and hosted on G2.com.

Pega is the most advanced tool, which is built on modern technology for our ease to develop agile applications and it really does not involve any complex coding. So far my experience with Pega is very effective and helping me to build the low cod apps, which are based on digital customer services, and help me to provide proactive sources for my various channels, for the better engagement of my audience. Review collected by and hosted on G2.com.

Initially it was tough for my whole tea, to get shifted from our previous platform and also it required much time to shift the data, so in this regard it is not user friendly. Review collected by and hosted on G2.com.

It is a BPM software that provides you with help through easy-to-use tools and functions for optimal business process management where you can focus on the customer, generate new business and increase the performance and productivity of the company. We can make commercial applications that meet our needs to the point that we improve the end-to-end experience of our customers. We simplify our work and our team has a more fluid and efficient work. We save important time thanks to the fact that we can create a marketing automation where we can also expand our brand and obtain a greater reach of potential clients. Review collected by and hosted on G2.com.

The configuration is a bit technical, it is not a complaint but a suggestion could improve this and guarantee a high user performance on the platform through the creation of commercial platforms. We have not had significant problems, in fact we reached objectives in a very short time. We consider it to be a good platform compared to the rest. Review collected by and hosted on G2.com.

Quick Updates, new features introduced, great support team. It is an all-inclusive suite for BPM development without using coding approach. It is used as a work flow processing tool in which you build applications and deploy them as web services or just intranet. Pega has other products, but they seem to by and large be known for their technology allowing the creation of an automated business process management tool. I like that they provide product support on the ground and also have strong partnership with other consulting teams as implementation partners. Review collected by and hosted on G2.com.

Available frameworks and product options are limited. The company has been increasingly focusing on improving in this area and coming up with complete product solutions to address end customer needs out of the box. However, there is still a lot of ground to be covered. Additionally, Pega doesn't support powerful data or process modeling capabilities as compared to the other tools. Pega doesn't support full extraction, transformation and loading capabilities as offered by other industry-leading tools. Pega support doesn't solve tickets correctly on-time. There is a need to add more engine capability to help extend the range of OOTB features. Review collected by and hosted on G2.com.

The case management tool and low code app building really sets Pega apart from every other application we have at UCare. Case management is easy to use and helps get apps to market quicker.

We are excited to use more capabilities that Pega offers out of the box like Pega Call, Pega Chat, Next Best Action, and Co-browsing. The wealth of tools available to us is a major plus! Review collected by and hosted on G2.com.

Performance has been a consistent issue for us, and it's very important in the Customer Service world to have an application that renders pages quickly.

The out of the box report browser and other reporting capabilities have been difficult for our end-users to learn. Creating ad-hoc reports is nice, but it takes quite a bit of practice and training for most Customer Service users to build their own reports. Also, we had to go through a separate effort to move the data out of the blob so running reports wouldn't tax the system's response time.

For Knowledge Management, we wish we could link articles to specific screens rather than an intent task. We have a step in a process called Identify Caller and we want to link a knowledge article to that specific screen, but there doesn't appear to be a way to do that.

For Pulse, we wish we could link a post to child and parent cases. Currently we're only able to link using one context id, and therefore can't show the post on the intent task it was logged and the parent interaction or show it linked to both in reports.

We have found it really difficult to build a solution in Pega that meets our call documentation and auditing needs. We tried using pencil clicks and Customer Inquiry as ways to make documentation clear, concise, and quick for end users, but neither solution seems to be very reportable or user friendly. Pencil clicks can only be recorded in the history log, and once checked, you can't uncheck them. It would be nice if there were an out of the box solution that would better capture more granularity of what the interaction was about, so we didn't have to listen to the call.

We wish there was a better way to communicate changes to the application to end users than the out of the box Alerts and Messages tool. We were hoping there was an out of the box feature that allows business users to create meaningful guides that users would go through upon first log in, much like you would get when an app on your phone has been updated. We envision it to look similar to how Pega does some of the self-guided demos of their products, but we have been told this would be completely customized and fragile to build.

Lastly, we find implementing most new products to be expensive and difficult to resource for given the Pega-specific expertise needed. We want to continue to upgrade our product, but it always takes a significant amount of time and resources for a small non-profit like UCare. Review collected by and hosted on G2.com.

Pega is one of the most efficient platform. It aims at providing us clear and analytical view of our billings and through its push notification we are always in the position of informing our customers about the latest events, this has saved our time and we have got rid of phone calls and also we have saved our money by investing on this quality built source. Further it has equipped us with such tools that help us to update and make changes to any of the developed application easily, I must say it is easy to configure. Review collected by and hosted on G2.com.

I have faced some issues in its understanding, as it is complex, however its customer services team helped us a lot with our problems. So I would like to appreciate its customer support team. Review collected by and hosted on G2.com.

Ease of use/Low code.

Very intuitive way to design applications.

Very resilient platform since version 7.

Works on the most popular technology stacks (WAS, JBOSS, Oracle, DB2, MSSQL, ...). Review collected by and hosted on G2.com.

Upgrades for Pega frameworks are sometimes very painful.

Deployments are dual site (as the "code" is deployed to the centralized DB shared by all the JVM nodes). Review collected by and hosted on G2.com.

The wizard for Integration with other systems. Review collected by and hosted on G2.com.

Error handling could be more standardized. Review collected by and hosted on G2.com.

The new app studio portal where building case cycle has been improved greatly. It's easy to learn and configure. Review collected by and hosted on G2.com.

Field service platform should provide more OOTB functionalities to meet clients need especially field services mobile app side Review collected by and hosted on G2.com.

The wide variety of options that PEGA offers. Review collected by and hosted on G2.com.

Sometimes the system slows down to a crawl, making tasks like testing difficult. Review collected by and hosted on G2.com.

Pega PRPC is a versatile platform and can do most things you need right out of the box. If it can't, it can be programmed to do them easily. Review collected by and hosted on G2.com.

Everything in Pega has a different name than traditional programming jargon, so there is a learning curve to be able to program it. Resources certified in Pega are normally available to onboard though, so the risk can be mitigated. Review collected by and hosted on G2.com.

Pega really is an incredible tool for business process automation. The amount of out-of-the-box support for 90% of the user stories we handle makes complex process a breeze to tackle. I have singlehandedly automated processes for one of the world's largest companies that require input from dozens of users, sometimes simultaneously, in under a month. There's a lot to uncover, but the more time I spend in Pega, the more time I learn there is a handy preexisting feature that makes my work quicker to complete and more stable.

Pega also has a well thought out system for UI and achieving branding standards. The Skin offers a central place to alter and view changes to make easy-to-understand changes to the CSS. This feature allows me to create powerfully branded proof of concepts that have won my employer contracts. Review collected by and hosted on G2.com.

The learning curve for Pega is steep, steep, steep. There is a lot of knowledge to be gleaned to get to even a novice level, that in my experience can only be achieved through a combination of playing around in Pega AND going through their coursework. I was lucky to be employed with a company that has a 90 day training regime after onboarding to allow employees to get up to speed before being asked to tackle real work, but were it not for this grace period, Pega would be very hard to learn and therefore use effectively. Indeed, I've worked with a handful of different Pega contractors who clearly didn't take the time to learn the ins and outs of the platform and make hacky code and buggy projects that end up being more trouble than they're worth. If you want to learn Pega, make sure you have plenty of time to read and freedom to experiment because you WILL need it.

On a similar topic, the secrets of Pega can oftentimes be hard to learn. Niche questions can often go unanswered, as Pega's support message boards don't usually produce helpful answers. I've gotten out of quite a few jams because I work with 100+ Pega specialists who have passed on the oral tradition of a lot of Pega tips, tricks, and rules. That said, they did recently overhaul their community support site, so it does seem that they are actively engaged in trying to solve this problem. Review collected by and hosted on G2.com.

There are lots of out of box functionalities that are standard for Healthcare claims habdling industry which can be used right away with Pega. And it always evolves to bring more standard features out of box so that code doesn't have to be built from scratch. Review collected by and hosted on G2.com.

Customization were not very easy to be made. With every organization's need and demands, there will be around 30% Customizations required to handle workflow management which are not out of box. Most Customizations are easy to develop, there always are some which are not easily possible in the tool that is so powerful to handle things. Review collected by and hosted on G2.com.

Pega has great out of the box functionality to use - they are flexible and overall very well designed features that would be great when being utilized for the right servicing source. Additionally, it's easy to search and find for the pages you are looking for, and to access changes in a sandbox environment. There is certainly a lot of positive aspects of using Pega, as we have been using it for years. Review collected by and hosted on G2.com.

We are using this for general customer service needs, and it's not an excellent fit for that. It requires a lot of custom work, and we are not able to use a lot of the out of the box features for our needs. This is much more suited for case management over customer service as a whole. Review collected by and hosted on G2.com.

Pega helps me create a unified decision hub that centralizes all marketing decisions and triggers campaigns and channel interactions. Review collected by and hosted on G2.com.

It requires a lot of techinal assistance to set-up and the system can be slow at times. Review collected by and hosted on G2.com.

It's very helpful to have all tools relating to developing software all in one place such as front end, back end, database, debugging, development tools, testing, scrum tools, etc. This helps keep everything organized and cohesive which is crucial in software development. Review collected by and hosted on G2.com.

There are several downsides to Pega from a developer standpoint. In every Pega application I have worked on, because it's a webapp, it can be so slow that productivity takes a huge hit. Granted, this could have been caused by a lack of server or db resources, or slow internet, but the fact that every application I've worked on spanning multiple organizations and servers have been slow, is a problem that needs to be fixed. Developer's work quick if they have the tools and the resources necessary but if the tools and resources are running very slow, it can negatively effect productivity.

There are many other "quality of life" changes that I would like to see such as a much better rule search engine, lots of little frustrating bugs that need fixing. But my biggest complaint of all is the documentation.

Pega NEEDS to invest major time and resources on improving their documentation for developers from the high level all the way down to the lowest level they are comfortable with. Developers will not spend time learning a platform with such terrible documentation. Review collected by and hosted on G2.com.

Designing at one place with Micro journey Review collected by and hosted on G2.com.

Software storage size is bigger and nothing like dislike Review collected by and hosted on G2.com.

It is build for change, integration and UI capabilities, works for any channel with no changes, AI and Marketing strategies , Cloud compatibility. Review collected by and hosted on G2.com.

The only downside is it is expensive tool and not every or small/medium size client can afford it. Review collected by and hosted on G2.com.

The software is really very easy to work with and everything is inbuilt just we need to learn how to use the tools. Review collected by and hosted on G2.com.

It takes five minutes to open as it is stored in cloud Review collected by and hosted on G2.com.