Skedulo Reviews & Product Details

What I like most about Skedulo is having everything in one place to manage the daily runs, allocate jobs and keep track of the techs’ schedules. It makes it easier to fit in urgent jobs, optimise runs and make the most of each tech’s day. It’s also handy when things change last minute, as we can adjust schedules and keep things moving. Review collected by and hosted on G2.com.

Honestly, nothing major to dislike at the moment! Skedulo has been really helpful with managing schedules and keeping everything organised. Review collected by and hosted on G2.com.

We’ve been using Skedulo alongside Salesforce and Lumary for our day-to-day workforce scheduling, and overall it’s been a positive experience. It’s made it much easier to manage jobs, assign support workers, and keep track of schedules. Having everything connected through Salesforce is a major advantage for us and helps keep information in one place.

That said, there are a few areas where Skedulo could be stronger, particularly around group events and more complex scheduling setups. In those situations we’ve had to rely on a few workarounds, even though it handles our regular daily operations well.

Overall, Skedulo has been a valuable tool for our team. We’d love to see more flexibility added in future updates, especially for those more complicated scheduling scenarios. Review collected by and hosted on G2.com.

One area that could be improved is flexibility around group events and more complex scheduling. For example, coordinating multiple workers and clients within the same job isn’t always straightforward, and we sometimes have to rely on workarounds to set everything up correctly. It would also be helpful to have stronger options for managing service ratios and billing quantities, particularly for NDIS providers. Aside from these points, it works well for our day-to-day scheduling needs. Review collected by and hosted on G2.com.

The mobile app is easy to use if you're willing to learn. No harder to navigate than something like facebook, probably even easier.

The web App is also relatively simple to navigate and operate. Review collected by and hosted on G2.com.

Control over the information available to resources in the mobile app is lacking, however this may be better with the new MEX forms.

The functions on Skedulo for salesforce seem a bit haphazard when they're released or unfinished. For example, showing recurring availability and one-off unavailability on consoles but not recurring unavailability seems like a strange decision. It also feels as though it's designed for no one to ever make a mistake, as undoing things in salesforce seems very tedious.

The load times for the job modals in salesforce also need to be improved, and the ability to work on jobs in bulk needs to be improved. Our Schedulers deal with hundreds of jobs a day across multiple sites, and there is no real user-friendly way to edit multiple jobs quickly. And because of the load times for the modals, it becomes a huge job. Review collected by and hosted on G2.com.

Skedulo provides a strong platform for centralised rostering and workforce management. I particularly value the flexibility it gives us to manage jobs and scheduling across our frontline workforce, while continuing to evolve its mobile experience and functionality. Review collected by and hosted on G2.com.

Some of the rostering functionality can be complex and requires too much manual checking. I would like to see a simpler user experience, particularly when managing recurring jobs and making bulk changes without affecting individual job customisations. Review collected by and hosted on G2.com.

Skedulos auto optimisation tool and simple UI makes it easy for anyone to schedule jobs and use the back end logic of engineering location, skill tags, availability and travel without the need of manual inputs everywhere.

I can also say that the Skedulo team are very open to ideas, suggestions and improvements and the turn around in there implementation cycles based on feedback is very quick!

The new UI with speedy refreshes with changes has been a great addition to see also to be more live and in time.

The support we get given is second to none in terms of response, resolution and outcomes.

Integration wise, the developer portal from Skedulo is extremely informative for every table and column name. We utilise Power Automate with basic HTTP/REST requests and can easily transfer data in and out.

With this, we've also been able to utilise Skedulo endpoints/API's and bring data into our own data warehouse for further insights and embedded them in our company Power Bi reports. Review collected by and hosted on G2.com.

Not a dislike but more a product suggestion given, that I would likely have expected to be a more out the box feature. The ability for the customer to select a date and time themselves or reschedule their own appointment, using the logic/optimisation. In a time of self-serve, these features would richly enhance the user and customer experience.

I've already suggested a licence pricing model as well. We have third party resources that use our services and they pay the same as our engineers. I think a tiered price model through, contractors, engineers, schedulers, admins/manager etc would be beneficial. Review collected by and hosted on G2.com.

I like Skedulo’s native Salesforce integration best. Jobs, sites, assets, and customer records stay connected, so a Salesforce task can become a scheduled job without re-entering data, and completed work flows back to the related records. That gives head office, management, and the field team oversight. State managers can see every job and team member on one timeline, including availability, skills, and travel time, and building or adjusting the daily schedule is quick and flexible. The drag-and-drop scheduling console makes planning and re-planning fast. The mobile app gives the field team their schedule, job details, and site instructions on their phones, and lets them capture notes, photos, and sign-offs on-site. I also like that Skedulo can be configured around our process without heavy custom development. Review collected by and hosted on G2.com.

Skedulo is very configurable, but that also brings complexity. It took me time to become familiar with setting up job types, resource rules, availability templates and forms, and it isn’t clear what might be missing when a field worker can’t access their jobs. Training field workers can also be difficult because of the flexibility, and training resources for remote workers are limited. When head office hours differ from remote workers’ locations, help isn’t always available. The out-of-the-box data and analytics are limited, and mobile app syncing has had issues previously, though support has been fantastic. Review collected by and hosted on G2.com.

I’ve been using the Skedulo app for quite a while now, the ability to schedule in advance and dispatch schedules to the team when ready helps with resource planning. Being able to filter schedules by employee category, only viewing and scheduling specific groups skedulo makes it simple and more efficient. When applying a location filter, by selecting a clinic you’re able to see a certain clinic on a certain day and be able to see employees scheduled on that day. This makes it much easier to focus on one location without having to sort through unrelated schedules.

The optimizer feature is also useful by running the optimizer it helps place employees at locations they’ve worked at or assigning them to clinics they have the proper tags or qualifications for. Review collected by and hosted on G2.com.

The Optimizer Accuracy with employee tags and location restrictions would make the feature much more reliable, and with a few improvements to filtering and optimization, it could become even more efficient and user friendly. Maybe we can have a bit more training or how to videos to help with learning the ins and outs of this application. Overall, Skedulo has been a very useful scheduling tool. Review collected by and hosted on G2.com.

Even though I had never used the platform before, I found it very user-friendly and easy to navigate.

One feature I especially like is how clearly the app organizes job site locations and scheduled work times, which makes it simple to keep track of assignments throughout the day. The clock-in and clock-out process is also straightforward and convenient. Review collected by and hosted on G2.com.

One minor downside I’ve noticed with Skedulo is that some of the questions or forms required before clocking out can be a little confusing at times, especially for new users. The app also sends reminders asking if you’ve started your job yet, which is helpful, but sometimes the notification appears about 15 minutes before the scheduled start time, making it a bit too early to clock in. Review collected by and hosted on G2.com.

I like the visibility Skedulo provides across scheduling and resource management. It makes it easier for me to understand workflows, coordinate work, and identify opportunities to improve processes. It also helps simplify scheduling and resource management, reduce manual coordination, and plan and manage work more efficiently. Review collected by and hosted on G2.com.

I wish some of Skedulo’s processes were simpler and more intuitive. Sometimes it takes effort to understand why something isn’t working as expected, and clearer information and easier troubleshooting would help. Review collected by and hosted on G2.com.

I like that you can go on and see what days you’re working, what time, and location! I also like that you’re able to go on and mark that you are unavailable! I also like the notifications asking if I have started my job before I forget! ! Review collected by and hosted on G2.com.

I do not like when occasionally it will show that I haven’t clocked out when I did! This doesn’t happen often but sometimes it does! Review collected by and hosted on G2.com.