ServiceNow Field Service Management (FSM) transforms field operations from manual chaos to digital precision—putting AI, automation, and real-time data at the heart of every job. No more juggling spreadsheets, chasing paperwork, or guessing resource availability. FSM delivers a single, AI-native platform that connects the enterprise to make field service faster, smarter, and more reliable. Built for large-scale and complex field service organizations, FSM serves industries like telecom, healthcare, public sector, retail, and more. It’s designed for leaders who want efficient, predictable operations, empowered teams, and service experiences that build customer trust and loyalty. Key capabilities • FSM goes beyond basic scheduling. It enables proactive servicing by monitoring asset health, predicting failures, and triggering maintenance before breakdowns occur—minimizing downtime and protecting business continuity. • Autonomous planning and dispatch automatically match the right technician, skills, and parts to every job, ensuring fast, accurate assignments. • Technicians arrive prepared for any task with mobile access to step-by-step playbooks, AI-powered contextual job accelerators, and real-time updates, making first-visit resolution the norm. • Generative AI accelerates work order completion, automates documentation, and creates knowledge articles instantly—freeing technicians to focus on solving customer problems instead of paperwork. • Workforce scalability is built in, with seamless integration for third-party contractors, making it easy to recruit, onboard, and manage resources as demand shifts. With FSM, dispatchers optimize schedules in seconds, technicians spend less time on admin and more time delivering results, and managers gain real-time visibility to drive continuous improvement. Ready to finish every job faster, end repeat visits, and slash field service costs? ServiceNow FSM is how you get there.