--- title: Skedulo Reviews meta_title: 'Skedulo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 422 reviews by the users' company size, role or industry to find out how Skedulo works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 422 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Skedulo Reviews **Vendor:** Skedulo **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 422 ## About Skedulo Skedulo builds deskless productivity software for the 80% of global workers who don’t work in a traditional office setting. From employees in fixed location facilities to mobile field workers on the frontline, deskless workers number 2.7 billion worldwide. DHL, Sunrun, The American Red Cross and hundreds of other organizations have used Skedulo’s Deskless Productivity Cloud to book over 35M appointments worldwide. The Skedulo Deskless Productivity Cloud helps organizations greatly simplify scheduling, gain visibility into and control over job scheduling and workforce utilization, equip employees with an intuitive app to help them better perform their day-to-day operations, provide actionable analytics on their workforce, and reduce operating costs. Founded in 2013, Skedulo is headquartered in San Francisco with offices in Australia, Vietnam, and the United Kingdom. The company has secured over $115 million in funding to date, led by Softbank, Microsoft's venture firm M12, Costanoa Ventures, and Blackbird. For more information, please visit www.skedulo.com. ## Skedulo Pros & Cons **What users like:** - Users find Skedulo's **ease of use** essential for efficiently managing scheduling and billing across multiple locations. (17 reviews) - Users find Skedulo to be **very user-friendly** , making tasks clear, concise, and easy to navigate. (8 reviews) - Users commend Skedulo for its **helpful adaptability** and responsive customization, enhancing their overall experience and productivity. (6 reviews) - Users praise Skedulo's **excellent customer support** , appreciating quick responses and helpful solutions when issues arise. (5 reviews) - Users appreciate the **intuitive interface** of Skedulo, making scheduling easy and efficient for their teams. (5 reviews) - Users value Skedulo's **efficient scheduling management** , appreciating its route organization and real-time tracking features. (5 reviews) - Easy Access (4 reviews) - Users appreciate the **efficiency** of Skedulo, streamlining task management and enhancing scheduling for teams. (4 reviews) - Simplicity (4 reviews) - Time Management (3 reviews) **What users dislike:** - Users feel **customization could be improved** , as limitations require frequent adjustments and cause confusion across applications. (8 reviews) - Users experience **limited features and customization** in Skedulo, affecting functionality and information relevance. (5 reviews) - Users find the **learning curve steep** , as task creation and integration can be cumbersome and confusing. (4 reviews) - Users find the **limited customization** in Skedulo restricts essential functionalities for effective roster management. (4 reviews) - Users express frustration with the **missing features** in Skedulo, limiting functionality and overall satisfaction. (4 reviews) - Customization Difficulties (3 reviews) - Users face **feature limitations** in Skedulo, lacking necessary functionalities and customization options for client information. (3 reviews) - Inaccurate Data (3 reviews) - Users find the **job allocation process lacking** , seeking better functionality and integration for a smoother experience. (3 reviews) - Linking Issues (3 reviews) ## Skedulo Reviews ### 1. New Skedulo Implementation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about Skedulo?** I like that they treat customers in a more personal manner, not just a "sale" **What do you dislike about Skedulo?** As with any implementation there are always bumps in the rd, so I cant say this is necessarily a dislike but it is always best to understand your business before engaging with a vendor like this. **Recommendations to others considering Skedulo:** Great alternative to dealing with Salesforce Directly **What problems is Skedulo solving and how is that benefiting you?** digitizing our mobile workforce. Going paperless ### 2. Great support and implementation team! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2019 **What do you like best about Skedulo?** We have been customers for over a year and have had a great relationship with the team at Skedulo! During the build, roll out and now maintenance and support we have no issues getting the responses we need and in a timely manner. **What do you dislike about Skedulo?** While I loved working with everyone there, we had some time zone issues with us being in EST. **What problems is Skedulo solving and how is that benefiting you?** Ease of scheduling our field team and reporting in Salesforce. ### 3. Useful features sometimes some bugs **Rating:** 4.0/5.0 stars **Reviewed by:** Will K. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2018 **What do you like best about Skedulo?** Skedulo does a great job of iterating on our feature requests and providing creative solutions to our business needs. Proccesses that were previously manual and very subject to errors have since been automated which has allowed us to scale our sales org's output without having to dramatically scale the workforce **What do you dislike about Skedulo?** Sometimes things don't work *exactly* as they should but the team is responsive and gets things fixed promptly. **Recommendations to others considering Skedulo:** Have a clear idea of what you want the product to do and the Skedulo team will do their utmost to bring that to fruition. They do a good job of understanding what you need and delivering **What problems is Skedulo solving and how is that benefiting you?** Automated Permission to Enter emails have been a game changer. This was previously a manual process subject to a lot of user error and to have the emails guaranteed to go out the night before allows us to scale to amount of tours we do without creating a massively burdensome workload. ### 4. Skedulo review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about Skedulo?** Appointment scheduling and location services **What do you dislike about Skedulo?** Reporting and dashboard functionalities are not good **What problems is Skedulo solving and how is that benefiting you?** Appointment scheduling ### 5. Great Scheduling tool **Rating:** 4.5/5.0 stars **Reviewed by:** Mark C. | COO, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2018 **What do you like best about Skedulo?** Web app is easy to see what jobs are on going and make changes. Mobile app is very user friendly and easy to use for the technicians **What do you dislike about Skedulo?** mobile app occasionaly breaks down, doesn't synch and generally has some issues once and awhile **Recommendations to others considering Skedulo:** Great product, a must use for any company dispatching technicians **What problems is Skedulo solving and how is that benefiting you?** using clock in and out status to record time on site and to invoice. Uploading pictures and documents is great ### 6. Very hard to get set up. Oversold product capabilities. Overall product has great potential though. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2019 **What do you like best about Skedulo?** Optimization engine is the best feature here **What do you dislike about Skedulo?** Limited feature set for multiple jobs. Wish we had better relationship with custom fields. **What problems is Skedulo solving and how is that benefiting you?** Agent availability **Official Response from Marie Francis:** > Hi, I'm Marie with Skedulo. Thank you for taking the time to review us. I'm sorry to hear that how you are using the product today is not meeting your expectations and that you had difficulty setting up. We'd love to better understand what the challenges are so we can help you resolve them and help prevent other customers from having similar problems. Would you be willing to have a short call with me to discuss? Please email me at mfrancis@skedulo.com, I can't contact you directly via G2 Crowd and reviews are anonymous. But we really want to help! Thank you, Marie ### 7. Flexible and Affordable Field Service Scheduling Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin F. | Vice President, Operations and Delivery, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2018 **What do you like best about Skedulo?** Scheduling engine met our requirements. The SkeduloX app works well in the field. Price was reasonable compared to competitors. **What do you dislike about Skedulo?** The implementation and development process was very challenging. Handoff from pre-sales is rough, then we had a project manager change partway through the project. That was rough. **Recommendations to others considering Skedulo:** I conducted a deep evaluation of both Skedulo and Field Service Lightning. In the end, Skedulo was miles ahead based on price and flexibility. Flexibility comes at a cost - Skedulo requires a lot of configuration and customization. Staff a client-side PM and a client-side developer to keep the project moving and handle integrations and configurations that fall out of Skedulo's scope. The project was under-scoped up front and ran several months long. To their credit, Skedulo professional services honored the fixed-bid, regardless of the delays. The development team is solid, and QA is pretty good. Only at the end of the project did I interact with the development team in Viet Nam, and when I did, I was impressed. I think we could have saved a lot of time if we'd operated in a more integrated way throughout. Skedulo struggles with complementary practices like release management, which made go-live overly exciting. Their expectation is that they get full admin access to your production environment for releases. In many large corporate environments, that's not allowed. Get on the same page about that up front and agree to release procedures from the beginning. The Skedulo team, top to bottom, is personable, capable and responsive. I have my criticisms, of course, and I hope they keep working to get better. But, when I look back, I am positive about the experience. **What problems is Skedulo solving and how is that benefiting you?** Save travel dollars and ensure quality by scheduling resources based on proximity, certifications and availability. ### 8. Extremely flexible and robust application **Rating:** 4.5/5.0 stars **Reviewed by:** Brett B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2018 **What do you like best about Skedulo?** The ability to customize the Skedulo application to fit your backend (salesforce) environment was paramount to our success. The implementation team was extremely through and allows us to get up and running quickly. **What do you dislike about Skedulo?** We have had some minor issues with saving data inside the Skedulo application when the mobile device is out of service. We often add many different forms for any given job, and there have been times when a mobile device doesn't have service and we lose the data we saved due to a sync error. **Recommendations to others considering Skedulo:** The Skedulo platform is the perfect fit for a "plug and play" field service management system. I would highly recommend it to those that may not want the extremely in depth and challenging implementation of the FSL's or other ERP level Field Service platforms but still want the robust SF backend to help customize the system. The Skedulo Support and Custom Dev team has been out of this world. Our organization contracted them to help build out our custom features and they delivered on time and work at a very reasonable rate. Could not be happier. **What problems is Skedulo solving and how is that benefiting you?** The ability to collect extremely valuable and robust data from our field service technicians while they're on-site in a simple and easy manner. The technicians see only what they're supposed to see (from our Salesforce backend) and can edit only the fields we allow. We have realized a robust scheduling and data/job history ability with the system in tandem with Salesforce. ### 9. Good management tool for your team. **Rating:** 5.0/5.0 stars **Reviewed by:** Nick M. | Salesforce Administrator, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2018 **What do you like best about Skedulo?** Lots of customization on how to organize and manage your team. Plenty of filtering options. We are in the beginning phases or using it but being able to electronically monitor and dispatch work is great. **What do you dislike about Skedulo?** There is a decent learning curve on how to use it. Some of our less tech savvy users will struggle. **Recommendations to others considering Skedulo:** This tool requires a decent learning curve. It does have a good dispatch system and has been a good field management tool. **What problems is Skedulo solving and how is that benefiting you?** Organization of dispatching work. Also now managers can view where all field employees are and are going to be. ### 10. Skedulo Demo Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2019 **What do you like best about Skedulo?** The team presenting Skedulo to us listened to and investigated our requirements and delivered a proposed solution that is quite impressive **What do you dislike about Skedulo?** At this point in the process, Skedulo's solution looks like it covers all the bases. The only potential issue, yet to be resolved, is their limitation on being able to schedule across US Time Zones **What problems is Skedulo solving and how is that benefiting you?** We're attempting to schedule staff to multiple daily events across a nationwide system, some of which occur on a routine basis, but most of which are unique. **Official Response from Marie Francis:** > Hi there! This is Marie from Skedulo. I noticed your comment about scheduling across time US time zones. I was hoping we could connect so we can help you navigate this challenge. Skedulo supports multiple time zones globally, including the ability to connect a resource to work in multiple time zones and multi-region support. Have you discussed the challenge with your CSM? We would love to help you resolve this. Please feel free to email me directly at mfrancis@skedulo.com. Thanks! ### 11. So far so good **Rating:** 4.5/5.0 stars **Reviewed by:** Heather K. | Senior Business Analyst, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2018 **What do you like best about Skedulo?** Although we have not fully implemented the product yet at our company, we are still in the development and testing phase, the product is very easy to use and was easy to configure. **What do you dislike about Skedulo?** So far nothing has come up to dislike specifically, I assume we will eventually run into a use case that is not out of box and I am confident working with Skedulo we can solve it. Change is hard for people so that will be the biggest hurdle. **What problems is Skedulo solving and how is that benefiting you?** Eliminating paper processes for our traveling workers, which will save costs and also time. ### 12. Operations Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2019 **What do you like best about Skedulo?** The ease at which the system allows me to find a resource for a job. By location, time, date, and skill of resource. **What do you dislike about Skedulo?** The locked down function, but that could be my companies rules. **What problems is Skedulo solving and how is that benefiting you?** Quickly finding a resource for a customer's job requirements. TIme optimization!!! ### 13. Fast, effective scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Tim C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2018 **What do you like best about Skedulo?** Skedulo's ability to coordinate our complicated logistics network has been terrific. We have over 150 casual staff visiting multiple locations (schools) each day. Skedulo's platform both coordinates this extremely well and makes over-viewing our roster simple. **What do you dislike about Skedulo?** The calendar view component has been entirely fit for purpose and finding the specific details of each booking in that view is sometimes cumbersome. However, working closely with Skedulo this has been significantly improved. **What problems is Skedulo solving and how is that benefiting you?** We have 150 casual staff visiting multiple locations. Historically the coordination and logistics was done manually - Skedulo has largely automated this saving countless hours. ### 14. Filled in many of the gaps we had with other skeduling **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about Skedulo?** The Skedulo team pitched it as a more custom UI and ability to solve for our new sales model - and they delivered on the custom features. **What do you dislike about Skedulo?** Still dependent on some legacy WFM technology. Also, the custom built use-case means it is a little more costly and timely. **What problems is Skedulo solving and how is that benefiting you?** One-click scheduling for new sales model. Previous sales model uses a competitive solution to Skedulo that was not feature-rich to solve the new problem. ### 15. Filling a niche **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2017 **What do you like best about Skedulo?** I like the interface, it is presented in a coherent manner and things are intuitive. the new web app that is in beta will be a major upgrade from the current webapp. the layout allows for maximum visibility of all necessary items from resources to accounts. **What do you dislike about Skedulo?** while there is the ability to customiz the package, as it is a managed package it isn't fully customizable and there are limitations, however overall it has been flexible enough **Recommendations to others considering Skedulo:** figure out where your company will need to be in a few years, not just right now **What problems is Skedulo solving and how is that benefiting you?** right now we are utilizing Skedulo as our scheduling and dispatch component in a larger service component within Salesforce. we are leveraging the built in features with some custom objects around it to meet our personalized field tech needs. **Official Response from Marie Francis:** > Thank you so much for reviewing Skedulo on G2 Crowd! We'd love to better understand the customization challenges you've been facing and help you solve them. Many of our customers report that the flexibility in configuring our solution is one of the things they like best about Skedulo, so I'm confident we can help you get where you'd like to be. Please feel free to email me directly at mfrancis@skedulo.com. Thank you! ### 16. Skedulo Positive Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2018 **What do you like best about Skedulo?** Expertise in regards to workforce management. Quickness of implementation. Ability to configure for our particular workflow. Efficiency gains realized. **What do you dislike about Skedulo?** Complexity of licensing model when used with Salesforce,. **What problems is Skedulo solving and how is that benefiting you?** Moving from a spreadsheet based scheduling workflow where data could not be shared easily and our scheduling team has to make many phone calls to our field service individuals to validate availability to a workflow where our workforce using a mobile app for scheduling and all communications are digital. Benefits realized are a significant efficiency gain across all stakeholders. ### 17. Review of Skedulo Tool during Sanbox Implementation Testing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2018 **What do you like best about Skedulo?** The support team is very attentive and willing to lend a hand. **What do you dislike about Skedulo?** There appears to be a lack of examples of how the product has been deployed elsewhere as to help structure how our business can utilize Skedulo fully. **Recommendations to others considering Skedulo:** Appears to be an excellent resource management tool. **What problems is Skedulo solving and how is that benefiting you?** USP Technologies is using Skedulo to help optimize our field resources, drive rigor and accountability in our execution to our customer commitments, and archive field collected data so that it can be used to drive business decisions. ### 18. Powerful tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about Skedulo?** Flexible tool that can be configured to fit the needs of the business **What do you dislike about Skedulo?** Performance of customized requirements sometimes impact system performance **What problems is Skedulo solving and how is that benefiting you?** Mobile workflow scheduling. ### 19. Skedulo is Awesome **Rating:** 4.0/5.0 stars **Reviewed by:** Kylie W. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2018 **What do you like best about Skedulo?** What isnt to like! The ability to view workers availability at a glance. To avoid clashes in scheduling, and to ensure that jobs are matched as per tags - Awesome, and an APP as well to enhance all of these features. Thank you **What do you dislike about Skedulo?** So far in my dealing with skedulo, I have yet to find anything that I dislike about it. **Recommendations to others considering Skedulo:** Take the time to know your current processes before starting to use Skedulo. If having offices in multiple sites, ensure all using same terminology and that staff/workers give an accurate view of availability to enter in the system. Smile and enjoy the ride **What problems is Skedulo solving and how is that benefiting you?** no more clashing of jobs, instant view of staff availability and skillsets. So much more efficient and valuable use of work time ### 20. Using skedulo to schedule and monitor 50 home care workers assigned to over 100 clients **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2018 **What do you like best about Skedulo?** Seeing the status of jobs in a page. Integration of Skedulo with Salesforce is great. Ease of allocating care workers. **What do you dislike about Skedulo?** Scheduling algorithms are too simple and do not consider the complex requirements in matching care workers to clients and their jobs. Bugs in recurring jobs. Availability of our care workers have more complex permitations not covered in Skedulo. Care workers are unable to change their availability in the app. Need to refresh to see realtime status of the jobs. No clear notification to the care workers when they've been taken off a job. **What problems is Skedulo solving and how is that benefiting you?** Business Problem: Not knowing if care workers are with the clients or not, or if they're late. Using skedulo is great as it allows us to monitor jobs, for as long as care workers are using their apps correctly. We've just gone through a government assessment of our home care service and they were very impressed at how skedulo has given us insight to ensuring our clients receive their services and also how it allows us to respond when there are problems in care workers not getting to their jobs on time or if at all. ### 21. Speedy Tech Support Response **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2018 **What do you like best about Skedulo?** Everyone in Skedulo that I have met, spoken/emailed with are extremely helpful and responsive. Great Team! Great for monitoring jobs. **What do you dislike about Skedulo?** Skedulo is not really made for the aged care sector. There are too many steps/clicks to get things done. Some useful features in original version are no longer in the new. Some features are not working properly. Skedulo team knows about all my concerns as they are pending issues/jobs in the system. **What problems is Skedulo solving and how is that benefiting you?** Scheduling of care workers to home care clients, monitoring these jobs. We now can see if a care worker is in their job or not or if on the way. **Official Response from Marie Francis:** > Hello! This is Marie from Skedulo. I saw your comment about the steps/clicks in the product and was hoping we could connect to discuss this in more detail. I understand you've already shared your feedback with the support team here, but I'd love to have a conversation for our market and user research. If you are open to it, please email me at mfrancis@skedulo.com. Thank you so much! -Marie ### 22. Great scheduling system **Rating:** 5.0/5.0 stars **Reviewed by:** Eric R. | Director of Sales, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2018 **What do you like best about Skedulo?** The implementation team at Skedulo is the best. They did a great job at getting us off the ground quickly. **What do you dislike about Skedulo?** Honestly, every single part of their support structure has exceeded my expectations so nothing to highlight here. **What problems is Skedulo solving and how is that benefiting you?** We were hoping to reduce time to book a tour for our prospective tenants. We were able to drive down our scheduling time by more than 90%. A huge win for our business. ### 23. Solid FS product **Rating:** 5.0/5.0 stars **Reviewed by:** Steve L. | Cloud Application Architect Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Skedulo?** It has a clean UI and is easy to use with SF **What do you dislike about Skedulo?** As always there are some known limitations to platform licenses **What problems is Skedulo solving and how is that benefiting you?** Scheduling and work order management ### 24. Skedulo use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2018 **What do you like best about Skedulo?** I like how easy it was to batch dispatch jobs and set them up. **What do you dislike about Skedulo?** I understand that the point of skedx is to have once central point from which jobs are dispatched however, due to the nature of our workplace (resources organise their appointments with our clients and the clients often change appointments etc) sometimes it would be easier for our resources manage their own schedules. It seems that our usage of it is sort of backwards. **What problems is Skedulo solving and how is that benefiting you?** Not to much business problems being solved - but it's nice that it links in with salesforce ### 25. Best Scheduling Product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2019 **What do you like best about Skedulo?** The UI is very intuitive. Customer Service is great and the team is very knowledgeable. **What do you dislike about Skedulo?** Mobile app breaks down sometimes. But, everything else is great so far. **What problems is Skedulo solving and how is that benefiting you?** Workforce Management, Scheduling jobs is easier then before. ### 26. A Scheduling Program that operates as if it is still in Alpha version **Rating:** 1.0/5.0 stars **Reviewed by:** Brooke E. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Skedulo?** The graphical calendar interface for allocating our employees and the exception console are highly useful. The recurring appointment feature is also highly useful. **What do you dislike about Skedulo?** The program is currently highly compartmentalized. Required information is stored in several different locations which necessitates as many as 5 or 6 tabs open at once to complete and document an action. This is highly ineffective and takes valuable time away from me which I could be using to process more cases. Since it takes 5 to 10 seconds to load a tab I have to place a client on hold for nearly an entire minute just to pull up their account in entirety. It is immensely difficult to locate substitutes for scheduled sessions due to the program not displaying client addresses on the practitioner availability console. The system does not take into account an 8 hour work day for our employees which means it displays employees who are not available as available. It does not take traffic patterns into account or actual drive times into account. This makes it immensely difficult to find a substitute. I require 8-12 tabs open at a time to find a substitute using this program. A busy workday means I will have to work on multiple cases at once which means I often see anywhere from 25-60 tabs open on my computer at a time which is impossible to navigate. This program is highly inefficient when compared to a program that has information displayed in one location. **What problems is Skedulo solving and how is that benefiting you?** We are attempting to handle our scheduling as a company which provides behavioral and speech therapy to minors primarily on the autism spectrum. This program takes longer then previous methods we used, is less efficient then previous methods we used, and has information stored in so many different locations that it provides little benefit to us as scheduling operators. **Official Response from Marie Francis:** > Hi Brooke, Thank you for your detailed feedback on the challenges you are having with Skedulo. Based on what you've written here, I feel pretty sure that you are with a customer who I was just on site with this week to get to the bottom of the challenges you are experiencing. We identified a lot of features and functionality that are out-of-the-box with our product but haven't been incorporated into your process. We've launched the process of identifying where specifically in your workflow the scheduling problems arise, which specific capabilities we have out-of-the-box that can quickly solve those problems, and what additional work needs to happen in the background to deliver on the promise we made to your team to make scheduling faster and simpler. I'd be happy to speak with you directly about this if you'd like! I would love the opportunity to learn more about how you are using our product and demonstrate our commitment to making this work for you. Best, Marie Francis Senior Director Product Marketing mfrancis@skedulo.com ### 27. Use Skedulo to see scheduled tours **Rating:** 4.0/5.0 stars **Reviewed by:** Noel M. | Inside Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2018 **What do you like best about Skedulo?** I like that it is linked with Salesforce and I can add notes. I also like that I can use my phone and get the notifications. **What do you dislike about Skedulo?** I am not a fan of the mobile app (the layout) and also the process of requesting an "unavailability" -- too tedious **What problems is Skedulo solving and how is that benefiting you?** We've been able to make scheduling tours so much more easier and convenient for when we are out on the field. It has saved us so much time. ### 28. Skedulo saves time with reliable, automated service. **Rating:** 3.5/5.0 stars **Reviewed by:** Andrew D. | Sales Representative , Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2018 **What do you like best about Skedulo?** We were able to configure Skedulo so that it fit our workflow. Skedulo made a complex, multi-step process simple and painless. **What do you dislike about Skedulo?** I wish there were greater visibility to confirm that we had successfully made an appointment. Sometimes, I wish it were easier to query. **Recommendations to others considering Skedulo:** Skedulo will save you time. It performs complex tasks with extreme ease. **What problems is Skedulo solving and how is that benefiting you?** Skedulo simplified our workflow from a tedious, multistep process to an easy, one-step process. ### 29. Excellent support services **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2018 **What do you like best about Skedulo?** I enjoy the ease of managing my team's daily activities **What do you dislike about Skedulo?** Cumbersome at times, potential for repetitive strain injury **Recommendations to others considering Skedulo:** Process efficiencies improved, eases the management of team appointments **What problems is Skedulo solving and how is that benefiting you?** Record keeping efficiencies ### 30. Skedulo Scholastic **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Publishing | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2018 **What do you like best about Skedulo?** Modern UI and integration with Salesforce and service now! **What do you dislike about Skedulo?** Yet another SaSS subscription. There is also significant overlap in functionality from other expensive services we already subscribe to. **What problems is Skedulo solving and how is that benefiting you?** We have a distributed team of contractors and had no centralized tool for managing them. This product allows us to manage our workforce and improve their workflow by directly integrated to our salesforce CRM> **Official Response from Marie Francis:** > Hello! This is Marie from Skedulo. I saw your comment about some overlapping functionality and I was hoping we could connect to discuss this in more detail. My responsibilities here include market and customer research, so I'd really appreciate a few minutes of your time to better understand your feedback. If you are open to it, please email me at mfrancis@skedulo.com. Thank you very much! ### 31. Skedulo is Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Allie E. | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2018 **What do you like best about Skedulo?** We worked with Skedulo PS to implement a solution to our resource scheduling. They were knowledgeable, efficient, and delivered a great product for us. The tool itself is incredibly flexible. **What do you dislike about Skedulo?** Our implementation of the tool requires a lot of linking objects in SFDC, which took a bit to understand which object is intended for which purpose. **What problems is Skedulo solving and how is that benefiting you?** We needed the ability to schedule planned downtime of our service. Skedulo allows us to do this effectively and in an automated fashion. ### 32. program for outside sales representatives **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2018 **What do you like best about Skedulo?** It is an excellent scheduling tool for outside sales personnel. It gives concise time energy plan on a daily, weekly of monthly work schedule. Easy to evaluate travel and time on task for multiple clients. **What do you dislike about Skedulo?** The program is being used in my educational situation as a tool to reduce payroll expenses by nickels and dimes. The organization wanted to track time and distance of employees from home to job site in order to see if teachers were padding mileage by a mile or two. It is causing discord among some employees. It replaced an easy to use and read scheduling program whereby my schedule was a monthly tool now it is a tool that I can only use in a three day time frame that needs multiple levels of access. **Recommendations to others considering Skedulo:** Yes if used for the purpose designed it is a very productive scheduling aid, it is being used for the wrong purpose in my present organiational affiliation. As a former business owner it would have been a very usefull addition to track productivity of my outside sales employees. My masters degree is in Business Management. I have been rretired for more than twenty years and returned to the workforce for something to do after my wife passed away. **What problems is Skedulo solving and how is that benefiting you?** The organization is trying to reduce payroll of part time employs while giving bonuses as high as $117,000 at the executive level. ### 33. Flexible for any Industry **Rating:** 4.5/5.0 stars **Reviewed by:** Joe C. | Regional Production Manager - Residential Tract Homes, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2017 **What do you like best about Skedulo?** The best thing about skedulo is its flexibility. We are in the Roofing industry and we have in house crews and Employees who have various job responsibilities and tasks, It works for all of them and it integrated with our existing Sales Force Org. Another great thing is that they are constantly working to make Skedulo better. **What do you dislike about Skedulo?** Most of the things I have disliked has been taken care of through updates and improvements. I have been on phone calls with the skedulo team where they are looking for my input on what I dislike and then shortly after they are put in the new update. **Recommendations to others considering Skedulo:** Makes sure to use a 3rd party to help set up automation. Make a road map of how you want your users to use it. **What problems is Skedulo solving and how is that benefiting you?** It primarly solves scheduling for various types of employers and subcontractor. It has literally shaved 1 whole work day off my project administrator with the automated process set up from Sales Force to Skedulo. So the product has paid for itself 10 fold. ### 34. Great way to keep track of appointments! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2018 **What do you like best about Skedulo?** I like the flexibility with updating availability. I also really like the different "views" - I toggle between the "by day" and "by week" views. I love the new feature where you can copy a phone number or email address directly from the app. **What do you dislike about Skedulo?** Sometimes I have appointments canceled and they are not immediately removed from my schedule in the app, which can be a bit confusing. **What problems is Skedulo solving and how is that benefiting you?** Skedulo has greatly improved my team's ability to efficiently tour more apartments. It allows me to see everything I need to in one place, and removes the need to log into salesforce from my laptop. It allows me to fit more tours in one day. I can also submit follow up notes directly through the app. ### 35. Reliable scheduling system that provides peace of mind, clearly displaying the different job stages. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2018 **What do you like best about Skedulo?** Peace of mind that our team have a clear schedule with all the details they require to be successful. **What do you dislike about Skedulo?** Any coaches that delete a job, deletes it for everyone else that was allocated to the same job. Ideally this functionality should be locked or require a permission to access before this can happen. Addtionally, it would be great to have the availability section with added detail around when this was last updated. **Recommendations to others considering Skedulo:** Customise Skedulo to suit all of your business needs. Think of every small detail that will make a difference to your ease of use and efficiency to get the most from the software. **What problems is Skedulo solving and how is that benefiting you?** Reliability without having to use spreadsheets to allocate sessions. Clearly see all of the teams schedules and where they have availability that matches a job. Time efficiency and reporting of jobs through salesforce is superb. ### 36. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Chris B. | Director, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2018 **What do you like best about Skedulo?** Meredith was extremely very helpful and responsive to all of my queries - she even assisted with issues with the integrated program we were setting up and without this help we could not have proceeded. Meredith went above and beyond! **What do you dislike about Skedulo?** There was nothing I did not like about the service **Recommendations to others considering Skedulo:** Very Useful for larger scale deployment **What problems is Skedulo solving and how is that benefiting you?** Skedulo was used as a complimentary program to Enrite care ### 37. Great product and great company **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda M. | Financial Planning Analysis Manager, Non-Profit Organization Management, Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2017 **What do you like best about Skedulo?** The entire experience has been very good. Skedulo has proven themselves to be nimble and flexible in creating a customized scheduling tool to meet the various scheduling needs of our business. They created a collaborative problem-solving environment so we really feel like we are working together to build the best solution. They are also very responsive to our requests. **What do you dislike about Skedulo?** Not much to say here, they've been terrific. Our Project Manager is in AUS, so sometimes we had to wait a few hours for her to come online, but she's been terrific at working all hours of the day and night to provide us with support. **What problems is Skedulo solving and how is that benefiting you?** One click scheduling, national view of schedules and availability with robust report capabilities. We're seeing seamless integration with Salesforce.com which helps keep our business process on one platform. ### 38. Schedule and track your trainings and events effectively and easily **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2018 **What do you like best about Skedulo?** The user friendly mobile Experience and the ease of adding trainers and tracking travel time **What do you dislike about Skedulo?** Not being able to see activities on the mobile calendar is a limitation for us **What problems is Skedulo solving and how is that benefiting you?** Real time information for our trainers using the mobile app making it easier for them to communicate with our clients. Streamlining our scheduling processes. ### 39. Work in progress **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2018 **What do you like best about Skedulo?** Endless possibilities and the only option I found that was willing to customize the interface to meet our needs. **What do you dislike about Skedulo?** Slow and somewhat inefficient in the customization process. Felt like important pieces fell through the cracks and when brought back up, delayed the timeline in a big way. **What problems is Skedulo solving and how is that benefiting you?** We have a large group of part time staff that run youth programs in the field. We've been relying on Salesforce to close the deals and google calendars to schedule our staff. Needed to move away from duplicating information in many different places and leaving large holes in our processes. ### 40. It is a great product **Rating:** 5.0/5.0 stars **Reviewed by:** Vokhid A. | Salesforce Admin/Jr Developer, Construction, Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2017 **What do you like best about Skedulo?** We have been using Skedulo for a while and we have never experienced any issue since then. It works smoothly and all upgrades they push periodically are seamless. Also, their support team is great and cooperative. We are happy to work with them and look forward to leverage this solution to our other business units. **What do you dislike about Skedulo?** I do not have anything to dislike. The team and their cooperation is always great. **Recommendations to others considering Skedulo:** I would recommend to try anybody seeking seamless, easy to use, affordable scheduling, dispatch and field-service solution. **What problems is Skedulo solving and how is that benefiting you?** We resolved so many problems in our Call Center that ranges from filtering out resources to schedule appointments based on their skill set, availability and daily, weekly limits. That was all manual before we brought in this solution and it was cumbersome. ### 41. Works Well But Some Kinks **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Skedulo?** I like how everything is in one place and the user interface is very intuitive and user friendly. Navigating the software is easy and the functionality we wanted from the software works as intended i.e. interfacing with external products. **What do you dislike about Skedulo?** There are some bugs that still need to be worked out. We have trouble scheduling sessions when there is drive time added and sometimes it is due to there not being drive time. **What problems is Skedulo solving and how is that benefiting you?** Ensuring that our therapists are only scheduled for one appointment at a time. The time that it takes to add and cancel appointments has reduced significantly. ### 42. A wonderfully knowledgeable team and a solid product to boot **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2018 **What do you like best about Skedulo?** Disclaimer: Our company is currently in the process of fully implementing Skedulo, but we have been satisfied with the experience so far Skedulo's biggest asset is its admirably accessible staff, and their willingness to work with their clients. **What do you dislike about Skedulo?** Pricing could be better. But they are willing to discuss pricing at length. For companies interested in bulk licence purchases, the price tag may be off-putting. **What problems is Skedulo solving and how is that benefiting you?** Scheduling, routing, availability, geo-tracking, fieldwork-related issues. As stated above, we are yet to fully implement Skedulo. ### 43. Very buggy, updates do not sync, users constantly have to delete & reinstall the app **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2018 **What do you like best about Skedulo?** The check-in process is easy and the user interface is appeasing to the eye. **What do you dislike about Skedulo?** I dislike that the app doesn't update in the background, the check-ins don't sync to our Salesforce platform, and that job statuses constantly move back and forth. There are a lot of bugs with the Skedulo platform & app. **What problems is Skedulo solving and how is that benefiting you?** We removed the need for Formstack & Google Sheets. The benefit has been having Skedulo built into our Salesforce platform. ### 44. A platform that can help your organisation gain efficiency in field Jobs **Rating:** 3.5/5.0 stars **Reviewed by:** Ayush S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2018 **What do you like best about Skedulo?** The scheduling execution and geo-tagging are the most amazing features of Skedulo **What do you dislike about Skedulo?** Needs some bug fixes - Resources get locked out, **What problems is Skedulo solving and how is that benefiting you?** Field Service Management and Workforce Management ### 45. Program Manager Review of Skedulo **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2018 **What do you like best about Skedulo?** Easy for field to use, great SFDC integration, great support staff. **What do you dislike about Skedulo?** Some system limitations can be tricky to work around, but from my conversations is sounds like these are being worked on. Primarily scheduling resources between regions. **What problems is Skedulo solving and how is that benefiting you?** Efficient and visible national scheduling, ability to better track and monitor store staffing levels and expected hourly requirements. ### 46. Great Technical Support **Rating:** 4.0/5.0 stars **Reviewed by:** Caesar S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2018 **What do you like best about Skedulo?** The support team is very helpful in supporting issues and resolving it in no time. **What do you dislike about Skedulo?** sometimes they push updates to live that creates glitches in our instance but hey are quick to response in regards. **Recommendations to others considering Skedulo:** to validate your business requirements if it will fit with the application **What problems is Skedulo solving and how is that benefiting you?** scheduling of our field carers and updates on real time ### 47. Skedulo makes life easier **Rating:** 4.5/5.0 stars **Reviewed by:** Justice B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2018 **What do you like best about Skedulo?** Great for juggling multiple tours a day **What do you dislike about Skedulo?** There is nothing that I don't like about about it. **What problems is Skedulo solving and how is that benefiting you?** Scheduling tour on a large scale and saves us time by putting notes and tour information in one place. ### 48. Answer to our organization's scheduling needs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2018 **What do you like best about Skedulo?** I like the ability to customize the platform to fit our organization's unique needs. The customer experience and support is very positive. **What do you dislike about Skedulo?** There's a bit of a learning curve to understanding how to use Skedulo. Since I have to train new people on how to use the platform, it takes a little bit more time to guide them. **What problems is Skedulo solving and how is that benefiting you?** With Skedulo, we're able to report and track how many hours our employees are working to understand their workload and Skedulo has streamlined how we schedule employees. ### 49. Skedulo review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2018 **What do you like best about Skedulo?** Scheduling appointments for reps and their managers based on regions and also their UI is amazing **What do you dislike about Skedulo?** If there is an error, it doesn't show up properly and it is hard to debug **What problems is Skedulo solving and how is that benefiting you?** Scheduling appointments for retail sales and self gen ### 50. Skedulo helps make the scheduling job easy and transparent. Easy to use and user friendly. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2018 **What do you like best about Skedulo?** Easy to use and user friendly - it make easy to training new on boarding **What do you dislike about Skedulo?** Not able to call or discuss with Skedulo Support team through phone. **What problems is Skedulo solving and how is that benefiting you?** Scheduling our practitioner to the our customer. It save us more than 25% time compared to our old process ## Skedulo Discussions - [What's the difference between Mobile Workforce Management and Field Service Management?](https://www.g2.com/discussions/mobile-workforce-management-v-field-service-management) - 2 comments, 1 upvote - [How do I assign](https://www.g2.com/discussions/30718-how-do-i-assign) - 1 comment, 1 upvote - [View Skedulo pricing details and edition comparison](https://www.g2.com/products/skedulo/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-08-15+09%3A19%3A43+-0500&secure%5Bsession_id%5D=d51423c6-fdda-43a4-9bf5-497e3b520f45&secure%5Btoken%5D=08e1898b8130b200713b0753d572923944817e9f12dd603f26b6c1f191b0f06e&format=llm_user) ## Skedulo Integrations - [Azure Logic Apps](https://www.g2.com/products/azure-logic-apps/reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Paycor](https://www.g2.com/products/paycor/reviews) ## Skedulo Features **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation ## Top Skedulo Alternatives - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 4.4/5.0 (977 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.4/5.0 (368 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (516 reviews)