Best Experience Management Software - Page 5

How Many Experience Management Software Products Does G2 Track?

Total Products under this Category: 164

Category Stats (Sep 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Ethnio (+0.4%) - Among all products in this category, Ethnio recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Experience Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 25,800+ Authentic Reviews
  • 164+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Experience Management Software

G2 Grid® for Experience Management Software plotting products by satisfaction and market presence

Highlighted products: Birdeye, Reputation, QuestionPro, Qualtrics Market Research, Resonate CX, Medallia Customer Experience, Dynamics 365 Customer Voice, and Experience.com.

Underlying data: [Grid® JSON](https://www.g2.com/categories/experience-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=reputation&focus%5B%5D=questionpro&focus%5B%5D=qualtrics-market-research&focus%5B%5D=resonate-cx&focus%5B%5D=medallia-customer-experience&focus%5B%5D=dynamics-365-customer-voice&focus%5B%5D=experience-com)

Feedbackly

Feedbackly is a comprehensive customer feedback measurement and analytics platform designed to streamline your entire customer journey analysis. Powered by AI, predictive analytics, and intelligent automation, Feedbackly allows you to collect and analyze customer feedback from nearly any channel in one centralized platform, taking action through seamless integrations. What sets Feedbackly apart is our exclusive Emotional Value Index (EVI®)—the only Customer Experience Management platform that quantifies how customers feel throughout their journey. By understanding the emotions driving customer behavior, you can better target what leads to conversions, retention, or churn. Beyond cutting-edge tools, Feedbackly provides exceptional customer support through personalized onboarding, success programs, and CX Academy training, ensuring your team is empowered to deliver top-tier experiences. With a 95% customer retention rate, we’re committed to creating the happiest customers in the world.

Average Rating: 4.3/5.0

Total Reviews: 29

How Do G2 Users Rate Feedbackly?

  • Has the product been a good partner in doing business?: 6.1/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.7/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 9.0/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 8.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Feedbackly?

  • Seller: Feedbackly.
  • Year Founded: 2012
  • HQ Location: Helsinki, Finland
  • Twitter: @feedbacklyapp
    1,792 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 55% Small, 38% Medium

What Are Recent G2 Reviews of Feedbackly?

Sleekplan

Sleekplan helps all-size companies to cover the whole feedback loop from collecting feedback and discussing ideas to prioritizing new features and notifying customers about recent updates and announcements.

Average Rating: 4.7/5.0

Total Reviews: 30

How Do G2 Users Rate Sleekplan?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.7/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 8.7/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Sleekplan?

  • Seller: Sleekplan
  • Year Founded: 2021
  • HQ Location: Steningehojden, Stockholm
  • Twitter: @sleekplan
    111 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 93% Small, 3% Medium

What Do G2 Reviewers Say About Sleekplan?

AI-generated summary from verified user reviews

Pros
  • Users value the collaborative community that helps shape the product roadmap and streamline feedback processes.
  • Users find Sleekplan's ease of use valuable for managing roadmaps and surveys effortlessly.
Cons
  • Users frequently face poor customer support, with lengthy response times and inadequate AI chatbot assistance.
  • Users are frustrated by the infrequent updates and long wait times for support from Sleekplan.

What Are Recent G2 Reviews of Sleekplan?

What Are G2 Users Discussing About Sleekplan?

CX Index

CX Index is a SaaS Voice of the Customer (VoC) application headquartered in Dublin, Ireland. It helps organizations across diverse sectors capture and analyze customer feedback to measure, manage, and improve the customer experience. Designed to integrate seamlessly with leading CCaaS platforms, it combines feedback insights with data from a range of third-party sources, delivering the actionable intelligence businesses need to make more profitable, customer-centric decisions..

Average Rating: 4.7/5.0

Total Reviews: 11

How Do G2 Users Rate CX Index?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 10.0/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 9.4/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 9.4/10 (Category avg: 8.7/10)

Who Is the Company Behind CX Index?

  • Seller: CX Index™
  • Year Founded: 2012
  • HQ Location: Dublin, Ireland
  • Twitter: @cxindex
    810 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 25% Large

What Do G2 Reviewers Say About CX Index?

AI-generated summary from verified user reviews

Pros
  • Users value the excellent customer support of CX Index, enhancing their experience and business impact.
  • Users find CX Index to be easy to use, with a smooth implementation process and excellent support.
  • Users appreciate the smooth implementation process of CX Index, finding it easy and impactful for their business.
  • Users value the time-saving implementation of CX Index, positively impacting business efficiency and support quality.
  • Users appreciate the excellent communication and ongoing support, enhancing their experience with CX Index.

What Are Recent G2 Reviews of CX Index?

What Are G2 Users Discussing About CX Index?

Macorva

Macorva's AI-powered platform is revolutionizing the way businesses handle performance management, feedback, and customer satisfaction. Our solutions bring together frictionless feedback, advanced analytics, and artificial intelligence to transform insights into targeted resources and response plans that help organizations make the most of their experience data. Instead of getting bogged down in data, use Radiant AI® to free up your time and focus more on actions that create impactful change. From connecting every employee and manager with proven next steps to closing the feedback loop and improving outcomes, Radiant AI is your personal coach in driving better employee and customer experiences. Our Solutions: Macorva EX is an advanced, AI-powered employee experience platform, with surveys, pulse checks, engagement scoring, benchmarking, driver analysis, eNPS, 360° feedback, and more. Effortlessly build dynamic, mobile-friendly, engaging feedback experiences and unlock key insights with automated, intuitive reports. Spend less time on analysis and more time taking action with Radiant AI by connecting every employee and manager with proven next steps to close the feedback loop and improve outcomes. With features like SMS survey notifications and the ability to identify standout employees, Macorva EX empowers you to better manage your team, recognize silent superstars, and mitigate flight risks. https://www.macorva.com/products/ex Macorva CX provides engaging omnichannel customer experience (CSAT/CES), brand experience (Net Promoter Score®), product experience, and digital experience surveys to capture actionable insights throughout the customer journey. Make detailed custom dashboards in a few seconds and generate AI reports to spot trends, identify outliers. Our advanced AI even creates personalized communication scripts to respond to every individual survey. Get higher response rates with our mobile-first surveys and boost your online reputation effortlessly with AI-generated social reviews. Macorva CX provides a deeper understanding of your customers' journey, helping you to improve their experience and your business. https://www.macorva.com/products/cx Macorva MX is designed to streamline the management process and boost team performance with AI-generated resources and centralized storage for all employee performance data. Our platform listens and learns from your data, incorporates company objectives and cultural values to automatically generate performance reviews, development plans, OKRs, SMART goals and more. These AI-generated features save managers over 100 hours per year enabling them to make informed decisions and drive performance to achieve your company's goals. https://www.macorva.com/products/mx Macorva seamlessly integrates with over 80+ HRIS and CX platforms, streamlining workflows and simplifying data management by automatically syncing employee and customer information. Our entire interface supports multiple languages and full localization.

Average Rating: 4.6/5.0

Total Reviews: 13

How Do G2 Users Rate Macorva?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.3/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 9.6/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 9.4/10 (Category avg: 8.7/10)

Who Is the Company Behind Macorva?

  • Seller: Macorva
  • Year Founded: 2018
  • HQ Location: Houston, TX
  • Twitter: @MacorvaSoftware
    53 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    16 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 46% Large, 46% Medium

What Do G2 Reviewers Say About Macorva?

AI-generated summary from verified user reviews

Pros
  • Users praise the exceptional customer support and seamless integration, enhancing their overall experience with Macorva.
  • Users appreciate the amazing customer support of Macorva, enhancing their overall experience and satisfaction.
  • Users commend the ease of use of Macorva, finding it simple and professional for gaining insights.
  • Users appreciate the effective communication capabilities of Macorva, making insights from employees and customers simple.
  • Users praise the comprehensive features of Macorva, enhancing their experience and ease of integration.
Cons
  • Users find the AI limitations of Macorva hinder the relevance of generated 1-1s and OKRs.
  • Users find the goal confusion in Radiant AI limits the relevance of generated 1-1s and OKRs.
  • Users find that Radiant AI requires improvement in relevance for generated 1-1s, OKRs, and similar outputs.
  • Users feel there is a lack of customization in Macorva, limiting its flexibility and overall effectiveness.
  • Users feel that the feature set needs improvement and the system should be more flexible for a perfect score.

What Are Recent G2 Reviews of Macorva?

What Are G2 Users Discussing About Macorva?

SuiteFeedback

SuiteFeedback is a modern feedback management system based on the Net Promoter System (NPS) natively built on the NetSuite unified cloud suite, your system of record. It allows you to collect feedback, route it to the right team members, and reach out to customers with customized follow-up workflows. In short, it allows you to turn insights into immediate, transformative action. Once feedback is collected in NetSuite using SuiteFeedback survey templates, you gain a 360-degree view of customers. Rather than storing customer responses in an Excel spreadsheet or siloed NPS software — where it could soon be forgotten — SuiteFeedback turns responses into actions defined by you to improve the customer experience. For customer-facing teams, executives, and managers, measuring NPS with SuiteFeedback also means less guesswork. Everyone with access to NetSuite can get a clear picture of customer health by seeing the NPS on a customer record and on NetSuite dashboards for any role. Key Benefits * Correlate Financial, Operational and Experience information in one place. * Operationalize the Voice of the Customer. * High Internal Adoption – No need to learn a new system. * High Employee and Executive engagement. * Limited to no formal training – No need to learn a new system. * Easy to share feedback across the organization. * Account or Contact based Feedback assignment. * Run a world-class Net Promoter System. * Natively built in NetSuite. * No new systems integrations. Key Features *Advanced survey template editor *Complete Net Promoter System Management *Pre-built Survey Triggers *Relationship NPS *Transactional NPS **Pre-built Close the Loop workflows *Text Analytics *Customizable roles and permissions *Pre-built NPS workbooks and customer analytics *Zapier Integration

Average Rating: 5.0/5.0

Total Reviews: 6

How Do G2 Users Rate SuiteFeedback?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 10.0/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 10.0/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind SuiteFeedback?

  • Seller: SuiteFeedback
  • Year Founded: 2019
  • HQ Location: San Francisco, US
  • Twitter: @suitefeedback
    1,108 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of SuiteFeedback?

What Are G2 Users Discussing About SuiteFeedback?

ConcentrixCX

The Voice of the Customer platform that helps turn customer experiences from “so-so” to spectacular. Concentrix is the only CX company that takes one of the industry’s most advanced customer feedback platforms and combines it with experience management services tailored to you. Let us help you learn from customers and employees, predict behavior and power actions that generate unwavering loyalty and financial growth.

Average Rating: 4.4/5.0

Total Reviews: 5

How Do G2 Users Rate ConcentrixCX?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.3/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 9.4/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind ConcentrixCX?

  • Seller: Concentrix
  • Year Founded: 2010
  • HQ Location: Newark, California, United States
  • Twitter: @Concentrix
    15,386 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    172,255 employees on LinkedIn®
  • Ownership: NASDAQ: CNXC

Who Uses This Product?

  • Company Size: 40% Large, 20% Medium

What Do G2 Reviewers Say About ConcentrixCX?

AI-generated summary from verified user reviews

Pros
  • Users value the instant alert system of ConcentrixCX, enabling rapid response to customer dissatisfaction.
  • Users appreciate the easy integrations of ConcentrixCX, seamlessly connecting tools for better customer feedback management.
  • Users find ConcentrixCX's setup to be straightforward and smooth, facilitated by a supportive team for easy implementation.
  • Users find ConcentrixCX to be incredibly helpful, enhancing their overall experience significantly.
Cons
  • Users find the complexity of ConcentrixCX overwhelming, often needing extensive training to navigate the system effectively.
  • Users express frustration with the cluttered and outdated dashboard, finding it complicated and challenging to navigate.
  • Users find the steep learning curve of ConcentrixCX challenging, requiring extensive training for effective use.
  • Users find the required training extensive, making the software complex and challenging to learn effectively.
  • Users find the scoring system issues to be complex and cluttered, complicating their overall experience with ConcentrixCX.

What Are Recent G2 Reviews of ConcentrixCX?

CSG Xponent

CSG Xponent: Make Every Communication Count Every customer action tells you something. Xponent turns those signals into meaningful, measurable engagement. CSG Xponent is a customer engagement platform built for industries where every interaction matters—billing, payments, care, security, onboarding, and retention. Xponent connects enterprise data, real-time decisioning, and omnichannel communication delivery so organizations can engage customers across digital, voice, print, and in-person channels. The result: clearer experiences, fewer escalations, and better business outcomes. Use Cases Billing & Payments AI-powered bill explanations, proactive reminders, and collections nudges that reduce confusion, accelerate payments, and improve recovery rates. Account Security Real-time fraud scoring, step-up verification, and transaction alerts that protect both customers and revenue. Customer Care Predictive routing, proactive notifications, and automated updates that reduce inbound calls and speed up resolution. Orders & Service Setup guidance, appointment updates, and issue notifications that keep customers informed and lower operational strain. Retention & Growth Predictive churn detection, personalized offers, and loyalty engagement that increase lifetime value.

Average Rating: 4.6/5.0

Total Reviews: 14

How Do G2 Users Rate CSG Xponent?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind CSG Xponent?

  • Seller: CSG
  • Company Website:
  • Year Founded: 1994
  • HQ Location: Greenwood Village, CO
  • Twitter: @csg_i
    3,123 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,731 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 57% Large, 14% Medium

What Do G2 Reviewers Say About CSG Xponent?

AI-generated summary from verified user reviews

Pros
  • Users find CSG Xponent to be user-friendly and intuitive, facilitating efficient engagement and streamlined operations.
  • Users value the easy setup of CSG Xponent, facilitating quick configuration and efficient operation for customer engagement.
  • Users praise the automation efficiency of CSG Xponent, enhancing customer engagement and operational productivity with ease.
  • Users appreciate the customer engagement capabilities of CSG Xponent, enhancing accessibility and operational efficiency for participants.
  • Users value the time-saving capabilities of CSG Xponent, allowing quick resolution and efficient customer engagement while reducing effort.
Cons
  • Users experience frequent bugs with CSG Xponent, leading to inaccurate notifications and frustrating inconsistencies in data.
  • Users experience data inaccuracies with CSG Xponent, leading to frustrating discrepancies in customer notifications and scorecards.
  • Users note a steep learning curve with CSG Xponent, requiring more technical skills for advanced features and workflows.
  • Users express frustration with access restrictions, citing frequent logins and mismatched data affecting their efficiency.
  • Users experience frequent call issues with CSG Xponent, including unexplained failures and inaccurate 'bad number' markings.

What Are Recent G2 Reviews of CSG Xponent?

What Are G2 Users Discussing About CSG Xponent?

Responsly

We're an experience management platform built on a powerful survey maker. We help businesses care about their customers, employees, and users. On the top of that we offer really simple and powerful survey platform that could be integrated with a lot of other systems.

Average Rating: 4.6/5.0

Total Reviews: 10

How Do G2 Users Rate Responsly?

  • Customer Satisfaction (CSAT) Score: 10.0/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Responsly?

Who Uses This Product?

  • Company Size: 55% Small, 45% Medium

What Are Recent G2 Reviews of Responsly?

CustomerSure

CustomerSure, a UK-based leader in customer feedback, has empowered businesses for over 14 years with our award-winning platform. We simplify collecting Voice of the Customer (VoC) data via web, SMS, email, and IVR. Our partnership approach sets us apart. We work closely with you to understand your unique needs and deliver expert support. This collaboration, combined with our software, helps you quickly identify satisfaction drivers, address issues in real-time, and boost retention and satisfaction. Our platform features feedback segmentation and customer trait targeting, supporting both new and existing VoC programmes with clear return on investment and minimal complexity. CustomerSure offers transparent pricing, no lock-in periods, and a risk-free pilot, making it easy to see the impact of improved customer satisfaction on business results. Join the many CX teams who’ve upgraded from basic tools and experience effortless customer happiness.

Average Rating: 4.5/5.0

Total Reviews: 6

How Do G2 Users Rate CustomerSure?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.3/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 8.3/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind CustomerSure?

Who Uses This Product?

  • Company Size: 50% Large, 33% Medium

What Do G2 Reviewers Say About CustomerSure?

AI-generated summary from verified user reviews

Pros
  • Users commend the helpful customer support team, particularly Luke and Darren, for their excellent assistance.
  • Users value the customization flexibility of CustomerSure, appreciating tailored solutions and supportive customer service.
  • Users value the engagement with social posts, enhancing interaction without direct communication.
  • Users value the effective engagement of CustomerSure, enhancing interaction through social media posts.
  • Users value the customization flexibility of CustomerSure, enhancing their experience with tailored solutions.
Cons
  • Users find the dashboard lacking intuitiveness, making it difficult to navigate and understand effectively.
  • Users feel the dashboard needs improvement for better intuitiveness and comprehension during usage.
  • Users find the dashboard not intuitive, expressing a desire for improved clarity and ease of comprehension.

What Are Recent G2 Reviews of CustomerSure?

What Are G2 Users Discussing About CustomerSure?

Olvy

Olvy is an AI-powered feedback management tool that transforms user feedback into actionable insights for product teams. With deep analysis and real-time communication, Olvy keeps users at the core of your product development. It's your key to creating products that users love and ensuring their needs are met.

Average Rating: 5.0/5.0

Total Reviews: 6

How Do G2 Users Rate Olvy?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 9.2/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 10.0/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Olvy?

  • Seller: Olvy
  • Year Founded: 2020
  • HQ Location: San Francisco, US
  • Twitter: @olvyhq
    988 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 83% Small, 17% Medium

What Are Recent G2 Reviews of Olvy?

What Are G2 Users Discussing About Olvy?

ZYKRR- Experience Management Platform

Zykrr is an AI-powered customer experience management (CXM) platform that helps enterprises measure, understand, and improve experiences across every customer touchpoint in real-time. It integrates feedback, behavioral data, and emotional sentiment into one command center — empowering organizations to anticipate issues, act proactively, and build lasting trust. With presence across India, the U.S., and Europe, Zykrr serves over 100+ large enterprise brands, handling 50M+ reviews, 10M+ feedbacks, redefining how brands turn customer data into business outcomes.

Average Rating: 4.9/5.0

Total Reviews: 4

How Do G2 Users Rate ZYKRR- Experience Management Platform?

  • Customer Effort Score (CES): 9.2/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 10.0/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind ZYKRR- Experience Management Platform?

Who Uses This Product?

  • Company Size: 25% Large, 25% Medium

What Do G2 Reviewers Say About ZYKRR- Experience Management Platform?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive reporting dashboard of ZYKRR, which offers extensive analytics for informed decision-making.
  • Users commend the ease of use of ZYKRR-Experience Management Platform, appreciating its intuitive setup and user-friendly design.
  • Users appreciate the easy setup of ZYKRR-Experience Management Platform, making survey creation and license obtaining straightforward.
  • Users value the automation of customer experience measurement through multiple channels, ensuring efficient feedback collection.
  • Users love the excellent customer feedback collection and intuitive dashboards of ZYKRR, enhancing insights and decision-making.

What Are Recent G2 Reviews of ZYKRR- Experience Management Platform?

HappyOrNot

HappyOrNot is a customer feedback insights solution that helps companies improve operational excellence and business performance, instantly and over time. Our range of easy-to-use feedback-collecting Smileys, analytics, and reporting helps companies make informed decisions based on real-time, continuous data. Know how you're doing, what works (and what doesn't), and when and where to improve. Additional Success services included, such as onboarding, customer support, Help Center, and more.

Average Rating: 3.7/5.0

Total Reviews: 3

How Do G2 Users Rate HappyOrNot?

  • Has the product been a good partner in doing business?: 5.0/10 (Category avg: 9.1/10)

Who Is the Company Behind HappyOrNot?

  • Seller: HappyOrNot Ltd
  • Year Founded: 2009
  • HQ Location: Tampere, FI
  • Twitter: @happyornotcom
    1,343 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    82 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Are Recent G2 Reviews of HappyOrNot?

What Are G2 Users Discussing About HappyOrNot?

Goodays

Goodays is Europe’s leading Customer Experience & Interaction Management Platform. Founded in 2012, Goodays helps the world’s most customer-centric brands turn every piece of feedback into action — at scale and with a human touch. Unlike traditional CX platforms that focus on measurement, Goodays empowers teams across the organisation — from HQ to frontline — to act instantly on customer insights and build stronger relationships every day. Used in 32 countries by 150+ major brands such as Domino’s, SFR, Sonepar and LCL, the Goodays platform gives over 70,000 business locations and CX professionals the tools to: Collect and understand customer feedback in real time Engage in personalised, meaningful conversations with every customer Increase NPS and satisfaction, drive loyalty, and win back unhappy customers Align HQ strategies and local actions to deliver a consistent brand promise In 2024, Goodays launched Goodays Insight, a breakthrough module powered by Generative AI, that transforms millions of customer comments into actionable insights and prioritised recommendations. This innovation makes the Voice of the Customer truly actionable — enabling CX and Insights teams to focus on what matters most: impact. Whether you’re a global retailer, a restaurant franchise, or a financial services brand, Goodays is your partner for building customer-obsessed organisations — uniting measurement, action and improvement in a single European platform built for scale.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate Goodays?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Goodays?

  • Seller: Critizr
  • Year Founded: 2012
  • HQ Location: Paris, Lille, London, FR
  • LinkedIn® Page: www.linkedin.com
    89 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of Goodays?

What Are G2 Users Discussing About Goodays?

Mindful by Medallia

Mindful is a best-in-class customer experience solution for the world’s biggest brands. For us, customer-centricity is key—so we bridge the gap between experiences, bringing customers the help they need at a time that’s best for them. Mindful adds emotional intelligence to every interaction by transitioning customers across channels like voice, digital, text, and in-person to provide a premier experience for customers, an empowered experience for agents, and peak efficiency for brands. • Winning the customer journey is critical to a thriving brand, and Mindful bridges the gaps between disconnected experiences. • Digital dead ends are replaced by no-code call schedulers, carrying context over for the customer while creating predictable queue volume. • Traditional hold times are a thing of the past by providing premier callback in the IVR. • Customers expectations are managed with status updates and options to reconnect via SMS. The biggest Fortune 500 brands have been using Mindful to improve contact center metrics like AHT, ASA, Abandonment, and agent happiness. Satisfaction metrics like CSAT, NPS, CES are also improved thanks to seamless transitions and agent preparedness. It all comes together for the very best customer experience that drives revenue and loyalty.

Average Rating: 4.8/5.0

Total Reviews: 6

How Do G2 Users Rate Mindful by Medallia?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Customer Satisfaction (CSAT) Score: 10.0/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Mindful by Medallia?

  • Seller: Medallia
  • Year Founded: 2001
  • HQ Location: San Francisco, CA
  • Twitter: @Medallia
    12,225 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,765 employees on LinkedIn®
  • Phone: 650-321-3000

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Mindful by Medallia?

Ombea

Ombea helps you measure and improve customer and employee experience on-site and online. Capture feedback at any physical or digital touchpoint and let our state-of-the-art algorithms find the hidden pain points for you. All discoveries are neatly summarised and presented back as prioritised to-do lists. Smart alerts tell you when something needs your immediate attention, while timely reports keep you on top of pain points you need to outsmart the competition. Ombea customers cover the entire spectrum: From boutique coffee shops with a single outlet to a multinational retail conglomerate, and everything in between. No matter where you choose to stream feedback from, Ombea provides a branded and frictionless experience for the people that matter to you. As a result, you will enjoy a greater stream of responses and smarter advice.

Average Rating: 5.0/5.0

Total Reviews: 4

Who Is the Company Behind Ombea?

  • Seller: Ombea
  • Year Founded: 2009
  • HQ Location: Stockholm, Stockholm
  • Twitter: @OMBEA
    760 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    12 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 125% Small

What Are Recent G2 Reviews of Ombea?

What Are G2 Users Discussing About Ombea?

Inia Debnath
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Researched and written by Inia Debnath
Updated October 3, 2024