Best Experience Management Software - Page 5
Experience management software consolidates feedback from a specific, target audience and delivers actionable insights and follow-up steps to close the loop. Experience management solutions build on the features provided by survey software and enterprise feedback management software by adding functionality that enables businesses to plan and take informed actions based on received feedback. Specifically, these tools deploy analytics dashboards for feedback data that is viewable by stakeholders across an organization. Some products will also provide gamification features or agent-based scoring metrics to incentivize employees to leverage insights offered by the platform.
Experience management solutions can be leveraged for different use cases across a business, including customer experience (CX), B2B account experience, product experience, and market research. Though most offerings specialize in only one use case, some products will target multiple groups of respondents and allow businesses to segment their audiences. Products that specialize in CX collect customer feedback and deploy insights to frontline employees who can execute closed-loop actions based on that feedback. Products designed for B2B account experience collect client feedback and deliver insights to sales or customer success teams. Product experience solutions help product management teams collect and analyze feedback about their customers’ experiences with a product. Finally, market research solutions provide special features like research panels to enable businesses to survey their target audience.
Experience management software offers the survey development and implementation features provided by survey products and the business-focused analytics features provided by enterprise feedback management solutions. Experience management tools differ from survey and enterprise feedback management tools because they offer additional features that allow for closed-loop actions to follow up on feedback.
Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution.
To qualify for inclusion in the Experience Management category, a product must:
Featured Experience Management Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
CX Index is a SaaS Voice of the Customer (VoC) application headquartered in Dublin, Ireland. It helps organizations across diverse sectors capture and analyze customer feedback to measure, manage, and
- 50% Mid-Market
- 25% Enterprise
820 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Macorva's AI-powered platform is revolutionizing the way businesses handle performance management, feedback, and customer satisfaction. Our solutions bring together frictionless feedback, advanced ana
- 46% Enterprise
- 46% Mid-Market
56 Twitter followers
- Overview
- User Satisfaction
- Seller Details
SuiteFeedback is a modern feedback management system based on the Net Promoter System (NPS) natively built on the NetSuite unified cloud suite, your system of record. It allows you to collect feedback
- 100% Small-Business
1,114 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Client Savvy is a specialized customer experience (CX) platform designed specifically for professional services firms, enabling them to effectively collect, analyze, respond to, and act on customer fe
- 80% Mid-Market
- 20% Small-Business
1,649 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The Voice of the Customer platform that helps turn customer experiences from “so-so” to spectacular. Concentrix is the only CX company that takes one of the industry’s most advanced customer feedback
- 40% Enterprise
- 20% Mid-Market
15,321 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
CustomerSure, a UK-based leader in customer feedback, has empowered businesses for over 14 years with our award-winning platform. We simplify collecting Voice of the Customer (VoC) data via web, SMS,
- 50% Enterprise
- 33% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Olvy is an AI-powered feedback management tool that transforms user feedback into actionable insights for product teams. With deep analysis and real-time communication, Olvy keeps users at the core of
- 83% Small-Business
- 17% Mid-Market
1,007 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Zykrr is an AI-powered customer experience management (CXM) platform that helps enterprises measure, understand, and improve experiences across every customer touchpoint in real-time. It integrates f
- 25% Enterprise
- 25% Mid-Market
- Overview
- User Satisfaction
- Seller Details
HappyOrNot is a customer feedback insights solution that helps companies improve operational excellence and business performance, instantly and over time. Our range of easy-to-use feedback-collecting
- 67% Small-Business
- 33% Mid-Market
1,359 Twitter followers
- Overview
- User Satisfaction
- Seller Details
We're an experience management platform built on a powerful survey maker. We help businesses care about their customers, employees, and users. On the top of that we offer really simple and powerful su
- 60% Mid-Market
- 40% Small-Business
- Overview
- User Satisfaction
- Seller Details
CSG Xponent: Make Every Communication Count Every customer action tells you something. Xponent turns those signals into meaningful, measurable engagement. CSG Xponent is a customer engagement pl
- 75% Enterprise
- 25% Mid-Market
3,167 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Goodays is Europe’s leading Customer Experience & Interaction Management Platform. Founded in 2012, Goodays helps the world’s most customer-centric brands turn every piece of feedback into action
- 100% Enterprise
- Overview
- User Satisfaction
- Seller Details
Mindful is a best-in-class customer experience solution for the world’s biggest brands. For us, customer-centricity is key—so we bridge the gap between experiences, bringing customers the help they ne
- 100% Mid-Market
12,299 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Ombea helps you measure and improve customer and employee experience on-site and online. Capture feedback at any physical or digital touchpoint and let our state-of-the-art algorithms find the hidd
- 125% Small-Business
773 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Platform One provides customer experience, employee experience, product experience, brand experience and insight communities all in one place for ease of access, understanding, action and improvement.
- 150% Mid-Market
