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CSG Xponent

By CSG

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CSG Xponent Reviews & Product Details

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CSG Xponent Reviews (4)

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CSG Xponent Reviews (4)

4.5
4 reviews

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Verified User in Financial Services
AF
Enterprise (> 1000 emp.)
"An Exceptional Platform and Team, A True Partner in Customer Communication and Journey Orchestration"
What do you like best about CSG Xponent?

CSG Xponent makes it easy to build a powerful and professional communication routing environment, enabling highly relevant customer journeys with just a few clicks and basic JavaScript knowledge. Beyond the platform itself, the CSG team consistently demonstrates a depth of knowledge and level of dedication that is truly unmatched. In my two-decades expertise I've never experienced that until I met CSG. Their business understanding, flexibility, and collaborative approach make them feel like a trusted partner rather than just a vendor. Review collected by and hosted on G2.com.

What do you dislike about CSG Xponent?

Because Xponent is so flexible and powerful, there can be a learning curve when you first start designing more advanced routing logic or custom journeys. That said, this is far outweighed by the support from the CSG team, who are always willing to collaborate, explain trade-offs, and help tailor solutions when something isn’t immediately available out of the box. Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals
UP
Enterprise (> 1000 emp.)
"Outstanding Customer Support Sets CSG Apart"
What do you like best about CSG Xponent?

The CSG team is what makes the product. Customer Support is first in class. Review collected by and hosted on G2.com.

What do you dislike about CSG Xponent?

No dislikes at this time, CSG had made the expierence and product seemless. Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Mid-Market (51-1000 emp.)
"WISP with CCC Implemented"
What do you like best about CSG Xponent?

Integration with ACP is built in. Easy to configure. Great journey orchestration Review collected by and hosted on G2.com.

What do you dislike about CSG Xponent?

Lack of reporting, limited messaging, no exposed APIs. Time intensive. Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Enterprise (> 1000 emp.)
"managing the customer"
What do you like best about CSG Xponent?

The matrix is a well done matrix, that make it easier to handle all your customers data Review collected by and hosted on G2.com.

What do you dislike about CSG Xponent?

Haven't had anything to dislike about it as yet Review collected by and hosted on G2.com.

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CSG Xponent