# HappyOrNot Reviews
**Vendor:** HappyOrNot Ltd  
**Category:** [Experience Management Software](https://www.g2.com/categories/experience-management)  
**Average Rating:** 3.7/5.0  
**Total Reviews:** 3
## About HappyOrNot
HappyOrNot is a customer feedback insights solution that helps companies improve operational excellence and business performance, instantly and over time. Our range of easy-to-use feedback-collecting Smileys, analytics, and reporting helps companies make informed decisions based on real-time, continuous data. Know how you're doing, what works (and what doesn't), and when and where to improve. Additional Success services included, such as onboarding, customer support, Help Center, and more.




## HappyOrNot Reviews
  ### 1. Happy or Not?  Not! Over sold/under delivered; ethical concerns, super high volume needed

**Rating:** 1.5/5.0 stars

**Reviewed by:** Steve F. | owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 22, 2022

**What do you like best about HappyOrNot?**

We were one of the first locations to use the Mini terminals; seems like a good idea in concept, they looked great, and the reporting was decent but could be improved.

**What do you dislike about HappyOrNot?**

We were sold functionality that we never had access to; I voiced this issue and they never addressed it.  So make sure you know which "plan" you are looking at, so you aren't sold a bill of goods.  I do not recommend the mini terminals for locations where you aren't getting at least 100 responses per day; without volume, the data is not statistically valid.  The feedback with less is meaningless because the customer can't make any comments.  They say the QR code for phone responses is useful; in the year we had HappyorNot; I don't think we had a single customer use the QR response method.  

Since the Mini's were new, about 4 months into our agreement we had a call with a Product Manager; I voiced my discontent, a bunch of promises were made but never acted on, despite multiple attempts to get them to perform.   The kicker is the Conference Call invite sent by the Product Manager to give them feedback on their new Mini's was a "one-touch" Finnish phone number; the 30-minute call cost me over $100.  I asked for reimbursement several times and never got any response.  So in summary, I do not recommend the Mini terminals for restaurants, there are some ethical concerns with this company, and the product is very expensive for what you get.

**Recommendations to others considering HappyOrNot:**

Be careful and make sure you look at all the competitors.  Might be good in super high volume response businesses.

**What problems is HappyOrNot solving and how is that benefiting you?**

We were trying to get immediate feedback from customers and quantify the quality of our service levels.  HappyorNot Mini terminals didn't help us accomplish either of these objectives.

  ### 2. Happy or Not gave us valuable insight about our employees.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jan A. | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 01, 2020

**What do you like best about HappyOrNot?**

Minutes to set up and start gathering feedback.  Ability to tailor questions for employees.

**What do you dislike about HappyOrNot?**

I don't have any real dislikes.  Employees would have liked the unit to be in an inconspicuous location.  We had it near our office entry/exit.

**Recommendations to others considering HappyOrNot:**

I would highly recommend giving Happy or Not a try.

**What problems is HappyOrNot solving and how is that benefiting you?**

We wanted a confidential way for our employees to voice their concerns.  Our management team wanted to take a pulse on any hot points relating to our culture.  I will say one challenge with this is Happy people are not usually the ones entering information into the Happy or Not unit.

  ### 3. Simple Yet Effective

**Rating:** 4.5/5.0 stars

**Reviewed by:** Katie S. | Strategic HR Advisor, Principal, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 19, 2018

**What do you like best about HappyOrNot?**

I like that this product is very simple, yet very effective. The reason why most customers don't leave feedback is because they don't want to take the extra time. This product combats the inverted bell curve problem, where the majority of the feedback comes from people who are either extremely happy or extremely dissatisfied; customers in the middle with average experiences and feedback are missed. 

**What do you dislike about HappyOrNot?**

It doesn't capture the reasons why people are "happy or not".

**What problems is HappyOrNot solving and how is that benefiting you?**

Rapid and immediate customer feedback and opinions. 


## HappyOrNot Discussions
  - [What is HappyOrNot used for?](https://www.g2.com/discussions/what-is-happyornot-used-for)

- [View HappyOrNot pricing details and edition comparison](https://www.g2.com/products/happyornot/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+19%3A38%3A15+-0500&secure%5Bsession_id%5D=b4f9f8a7-f009-4e72-8147-2f782f1e4369&secure%5Btoken%5D=c486b0189340c7f637d9b8e7b1ea51afd5a0abe9a41c168973b64f10e2e37611&format=llm_user)

## HappyOrNot Features
**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Platform Basics**
- Performance Benchmarking
- Reporting & Dashboards
- Interoperability

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions

**Platform Content**
- Employee Pulse Surveys
- Survey Customization
- Goal and Challenge Creation

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Platform Additional Functionality**
- Employee Segmenting
- Goal and Challenge Creation
- Peer Recognition
- Social Feedback Portal

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Platform**
- Integration APIs
- Internationalization
- User, Role, and Access Management
- Performance
- Mobility
- Reporting
- Dashboards

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