SuiteFeedback Reviews & Product Details

Being a heavy NetSuite user and consultant, it's important to be able to have an app that helps us centralize the information. As consultant, it helped me easily send and obtain customer responses via surveys, triggering them by specific milestones within the project. The real-time Dashboard is really helpful as it displays the responses clearly. Review collected by and hosted on G2.com.

Building custom reports requires NetSuite technical knowledge. There are regular updates and releases including new reports though. Review collected by and hosted on G2.com.

We use NetSuite to run our business, so we love to have everything in the same system. Now it's easy for us to send surveys automatically after certain events in NetSuite, and see the results in our Dashboard across all users in real-time. Review collected by and hosted on G2.com.

ALthough it offers many Reports out of the box, to build your customer reports, you need to know NetSuite and we don't have an NS ninja in our team. The team releases new reports every quarter so it helps. Review collected by and hosted on G2.com.

Buil in NetSuite, so all our surveys and responses are based on NetSuite events. We can create Reports in NetSuite very easy because they are all based on NetSuite records. Creating reports like NPS by Sales Rep, NPS by Support Rep, NPS by Location, NPS by Subsidiary are all very easy. Review collected by and hosted on G2.com.

The UI but that is because of NetSuite's UI. Review collected by and hosted on G2.com.

The automation our team has now. It feels like we added a team member because after setting up SF, it does the rest of the work for you. Not much management we need to do on a weekly basis Review collected by and hosted on G2.com.

The design is pretty spartan, but it does the job. Not a huge issue, just a comment. Review collected by and hosted on G2.com.

Because it 100% built in NetSuite it made it really easy for everyone at RedDot to engage with customer feedback. Adoption was great. Very well thought out system overall and the team has really help us come with a strategy for NPS and feedback. Review collected by and hosted on G2.com.

The NetSuite UI is not ideal... but not a big deal Review collected by and hosted on G2.com.

Integration to NetSuite

Everyone sees the feedback all the time.

Real time access to feedback

Automatic Triggers and Actions to Close the Feedback loop. Review collected by and hosted on G2.com.

The Netsuite UI primarily, but it is not a huge problem as we are used to using NetSuite so ... Review collected by and hosted on G2.com.