--- title: ConcentrixCX Reviews meta_title: 'ConcentrixCX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how ConcentrixCX works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 5 scale: '5' date_modified: '2026-06-24' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ConcentrixCX Reviews **Vendor:** Concentrix **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 5 ## About ConcentrixCX The Voice of the Customer platform that helps turn customer experiences from “so-so” to spectacular. Concentrix is the only CX company that takes one of the industry’s most advanced customer feedback platforms and combines it with experience management services tailored to you. Let us help you learn from customers and employees, predict behavior and power actions that generate unwavering loyalty and financial growth. ## ConcentrixCX Pros & Cons **What users like:** - Users value the **instant alert system** of ConcentrixCX, enabling prompt responses to customer dissatisfaction. (1 reviews) - Users appreciate the **easy integrations** of ConcentrixCX, seamlessly connecting customer feedback with essential sales and support tools. (1 reviews) - Users find the **easy setup** of ConcentrixCX beneficial, streamlining integration and enhancing overall user experience. (1 reviews) - Users find ConcentrixCX to be incredibly **helpful** , enhancing their overall experience and satisfaction with the service. (1 reviews) **What users dislike:** - Users find the **complexity** of ConcentrixCX challenging, often requiring extensive training to navigate effectively. (1 reviews) - Users find the **dashboard cluttered and difficult to navigate** , complicating their overall experience with ConcentrixCX. (1 reviews) - Users find the **steep learning curve** of ConcentrixCX challenging, necessitating extensive training for effective usage. (1 reviews) - Users find the **required training** excessive, highlighting the complexity and difficulty in learning the software effectively. (1 reviews) - Users face **scoring system issues** due to complexity and cluttered dashboards, hindering quick answers and usability. (1 reviews) - Steep Learning Curve (1 reviews) ## ConcentrixCX Reviews ### 1. Powerful Feedback Tool with Steep Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Himanshu S. | SME, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about ConcentrixCX?** I really appreciate ConcentrixCX's instant alert system, which acts like a smoke detector for unhappy customers. It notifies me immediately when someone has a bad experience so I can address it right away. I also find it helpful that ConcentrixCX connects with tools like Salesforce, Shopify, and Slack, as it allows customer feedback to 'talk' to my sales and support apps without copying and pasting. This integration ensures that alerts are sent directly to my team's chat or help desk, enabling us to fix issues promptly. Additionally, the setup of ConcentrixCX is generally straightforward and smooth, thanks to their supportive team, making the process easier even though organizing data and moving it from old systems can be challenging. **What do you dislike about ConcentrixCX?** The main drawbacks are that the software is complex and difficult to learn, often requiring a lot of training before you feel comfortable using it. Because it is built for huge companies, the dashboard can feel cluttered and old fashioned making it hard to find a simple answer quickly. **What problems is ConcentrixCX solving and how is that benefiting you?** I use ConcentrixCX to gather customer feedback efficiently, solve the problem of missing important complaints, and get instant alerts for immediate issue resolution. It integrates with other tools like Salesforce, which helps streamline communication and ensures quick action. ### 2. Collecting and processing of customers feedback **Rating:** 4.0/5.0 stars **Reviewed by:** halil s. | Customer Support Representative, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2024 **What do you like best about ConcentrixCX?** With ConcentrixCX, I was able to gather feedback coming from the different sources like the surveys and the social media. Due to its comprehensive nature, this approach offers insights the customer sentiment and their level of satisfaction. **What do you dislike about ConcentrixCX?** The lack of ultimate grouping options for the customers or the feedback options limits the flexibility of segmenting a particular segment of customers. **What problems is ConcentrixCX solving and how is that benefiting you?** ConcentrixCX has enhanced my capacity to capture and analyze customer feedbacks. This way I am able to get the bigger picture and come up with trends that can be improved on from other sources of feedback. ### 3. Concentrix Review **Rating:** 5.0/5.0 stars **Reviewed by:** Varahalu S. | Workforce Management Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about ConcentrixCX?** Work Culture, Employee Friendly, best assistance **What do you dislike about ConcentrixCX?** There is no dislike about the company till I worked **What problems is ConcentrixCX solving and how is that benefiting you?** Helps in sorting the issues most easily ### 4. Awesome **Rating:** 4.0/5.0 stars **Reviewed by:** Sherrie M. | Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about ConcentrixCX?** It is so helpful and helpful it really is a great site **What do you dislike about ConcentrixCX?** Nothing it was all really great to use and sign up for **What problems is ConcentrixCX solving and how is that benefiting you?** How to be active in business solutions ### 5. ConcentrixCX review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about ConcentrixCX?** ConcentrixCX is a great software to use to engage with the customer and employees and gather feedbacks, Helps you with actionable insights. **What do you dislike about ConcentrixCX?** not too much as its initial phase however i know they will keep improving **What problems is ConcentrixCX solving and how is that benefiting you?** Platform to give actionable insights - [View ConcentrixCX pricing details and edition comparison](https://www.g2.com/products/concentrixcx/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+21%3A30%3A37+-0500&secure%5Bsession_id%5D=bf7ad668-fdbd-4cd7-b5f8-ad5ccd1f5e96&secure%5Btoken%5D=bbc57732af0dcf3339887ebc1e5a8e13d8365cd3b8971f257b34aa980122f5ca&format=llm_user) ## ConcentrixCX Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance ## Top ConcentrixCX Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,022 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,976 reviews)