I really appreciate ConcentrixCX's instant alert system, which acts like a smoke detector for unhappy customers. It notifies me immediately when someone has a bad experience so I can address it right away. I also find it helpful that ConcentrixCX connects with tools like Salesforce, Shopify, and Slack, as it allows customer feedback to 'talk' to my sales and support apps without copying and pasting. This integration ensures that alerts are sent directly to my team's chat or help desk, enabling us to fix issues promptly. Additionally, the setup of ConcentrixCX is generally straightforward and smooth, thanks to their supportive team, making the process easier even though organizing data and moving it from old systems can be challenging. Review collected by and hosted on G2.com.
The main drawbacks are that the software is complex and difficult to learn, often requiring a lot of training before you feel comfortable using it. Because it is built for huge companies, the dashboard can feel cluttered and old fashioned making it hard to find a simple answer quickly. Review collected by and hosted on G2.com.
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This reviewer was offered a nominal gift card as thank you for completing this review.
Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.
