--- title: Goodays Reviews meta_title: 'Goodays Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Goodays works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 2 scale: '5' date_modified: '2025-10-13' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Goodays Reviews **Vendor:** Critizr **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 5.0/5.0 **Total Reviews:** 2 ## About Goodays Goodays is Europe’s leading Customer Experience & Interaction Management Platform. Founded in 2012, Goodays helps the world’s most customer-centric brands turn every piece of feedback into action — at scale and with a human touch. Unlike traditional CX platforms that focus on measurement, Goodays empowers teams across the organisation — from HQ to frontline — to act instantly on customer insights and build stronger relationships every day. Used in 32 countries by 150+ major brands such as Domino’s, SFR, Sonepar and LCL, the Goodays platform gives over 70,000 business locations and CX professionals the tools to: Collect and understand customer feedback in real time Engage in personalised, meaningful conversations with every customer Increase NPS and satisfaction, drive loyalty, and win back unhappy customers Align HQ strategies and local actions to deliver a consistent brand promise In 2024, Goodays launched Goodays Insight, a breakthrough module powered by Generative AI, that transforms millions of customer comments into actionable insights and prioritised recommendations. This innovation makes the Voice of the Customer truly actionable — enabling CX and Insights teams to focus on what matters most: impact. Whether you’re a global retailer, a restaurant franchise, or a financial services brand, Goodays is your partner for building customer-obsessed organisations — uniting measurement, action and improvement in a single European platform built for scale. ## Goodays Reviews ### 1. Excellent tool to measure our effectiveness **Rating:** 5.0/5.0 stars **Reviewed by:** Camille L. | Editorial, Social Media and Customer Satisfaction Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2019 **What do you like best about Goodays?** Critizr is very easy to use, the support team is available and responsive. In addition, thanks to its intuitive and practical back office, our operational teams quickly took over the solution. Barely a few months after it was set up, they had completely adopted it! **What do you dislike about Goodays?** I have no criticism to make on the Critizr tool. When we encounter a problem, the support team is mobilized to bring us the solution as soon as possible so I am very satisfied. **What problems is Goodays solving and how is that benefiting you?** In our business, we need to open a permanent dialogue with our customers; Critizr has responded to this problem. In addition, this tool allows us to take the daily temperature of our network, to know our strengths and especially our weaknesses in order to implement actions that will further improve the quality of our services. Finally, it is very motivating for our operational teams to see the many positive reviews from their customers; it's a real booster of efficiency in everyday life! ### 2. feed back on 18 months of partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Céline L. | Responsable Relation Client, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2019 **What do you like best about Goodays?** The user interface is really simple to use and user friendly. Relationship with the team are both pleasant and really efficient. The solution is easy to implement. It quickly create a real discussion with the customers. **What do you dislike about Goodays?** … i am afraid there is not much to dislike. **What problems is Goodays solving and how is that benefiting you?** We learn a lot about our Customer expectations, about what they like or dislike. We can find a solution to a problem that a customer face when he was in store. The Critiz'r solution help us to spread easily Customer feed back to the staff and to orientate everyone on Customer centricity. ## Goodays Discussions - [What is Critizr used for?](https://www.g2.com/discussions/what-is-critizr-used-for) - [View Goodays pricing details and edition comparison](https://www.g2.com/products/goodays/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-29+14%3A31%3A59+-0500&secure%5Bsession_id%5D=f1afdcd7-fe31-469f-8f87-52b1968cf1f6&secure%5Btoken%5D=31ea0c8b8e147ed7155e77127da2b5dd4bcb13d84eb5e4c01ec4660b97eff986&format=llm_user) ## Goodays Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance ## Top Goodays Alternatives - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,979 reviews)