# Platform One Reviews
**Vendor:** Platform One  
**Category:** [Experience Management Software](https://www.g2.com/categories/experience-management)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 2
## About Platform One
Platform One provides customer experience, employee experience, product experience, brand experience and insight communities all in one place for ease of access, understanding, action and improvement. Capture feedback and drive loyalty at every customer touchpoint. Empower your team with the tools they need to quickly identify and resolve both individual case and systemic business issues. Go beyond your annual, static employee feedback survey and gather data in the moments that truly matter.




## Platform One Reviews
  ### 1. Gather feedback in such a range of interactions

**Rating:** 4.0/5.0 stars

**Reviewed by:** Tibisay T. | Head of PR, Logistics and Supply Chain, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 04, 2024

**What do you like best about Platform One?**

It provides a comprehensive picture of the general public’s attitude towards the business. I found the sentiment analysis particularly useful to assist me in familiarizing myself with the underlying emotions within the feedback.

**What do you dislike about Platform One?**

The program that Platform One lacks in is the ability to go further into the details of the partitions. It can be hard to determine causes of problems or the effectiveness of our feedback efforts.

**What problems is Platform One solving and how is that benefiting you?**

Platform One simplifies the process of getting feedback from many different sources. Some of the advantages include the fact that it becomes easier to centralize all the data and this is useful when doing an initial survey.

  ### 2. Good application if you're looking for a CX solution

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 18, 2024

**What do you like best about Platform One?**

Design
Usability
Out of the box solutions

**What do you dislike about Platform One?**

Customer Support
Transition process
Additional tools

**What problems is Platform One solving and how is that benefiting you?**

Feedback collection



- [View Platform One pricing details and edition comparison](https://www.g2.com/products/platform-one/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+12%3A53%3A09+-0500&secure%5Bsession_id%5D=7dbee64e-7859-4806-863f-6a8d48826d9f&secure%5Btoken%5D=feb22b6efbe3c4e787dabc0698390a996098e4a839ae63e437fcedd12f1e4c57&format=llm_user)

## Platform One Features
**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

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