# Ombea Reviews **Vendor:** Ombea **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 5.0/5.0 **Total Reviews:** 4 ## About Ombea Ombea helps you measure and improve customer and employee experience on-site and online. Capture feedback at any physical or digital touchpoint and let our state-of-the-art algorithms find the hidden pain points for you. All discoveries are neatly summarised and presented back as prioritised to-do lists. Smart alerts tell you when something needs your immediate attention, while timely reports keep you on top of pain points you need to outsmart the competition. Ombea customers cover the entire spectrum: From boutique coffee shops with a single outlet to a multinational retail conglomerate, and everything in between. No matter where you choose to stream feedback from, Ombea provides a branded and frictionless experience for the people that matter to you. As a result, you will enjoy a greater stream of responses and smarter advice. ## Ombea Reviews ### 1. A grate tool to know what your customers think about your store **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph B. | CTO & Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2021 **What do you like best about Ombea?** The OMBEA teem is grate and helpful. they were very responsive and extremely patient with all the question we had about their products. we really like the intuitive dashboard and the NPS report is grate. the custom alerts feature helps us notice the bottlenecks before they become in issue. the smiley rating scale is also very intuitive and easy to read for everyone. **What do you dislike about Ombea?** Some for the menus are a bit hidden but once login couple of times they are easy to find. **What problems is Ombea solving and how is that benefiting you?** We needed a feedback solution to track NPS across different departments of our store. ### 2. OMBEA always adding new featurs **Rating:** 5.0/5.0 stars **Reviewed by:** Ross W. | Social Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2020 **What do you like best about Ombea?** We are an online retailer using embedded smiley questions to understand how well our website is performing recently. We decided to start measuring experience at the point of delivery as well. It was extremely easy with OMBEA. After delivery, we automatically send out SMS messages to collect feedback from the customers about their overall experience. Love the branding possibilities and how modern and fresh it all looks. **What do you dislike about Ombea?** We didn't find any problems with them !! **What problems is Ombea solving and how is that benefiting you?** We needed a solutions to measures customer satisfaction online and at the point of delivery. OMBEA does with brilliantly. It's also very simple to set up and use. ### 3. Great feedback from our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Adilynn A. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2021 **What do you like best about Ombea?** We love how easy it is for our customers to live feedback with OMBEA. We used another tool before and many customers got frustrated with the number of surveys they received. It hasn't been a case with OMBEA. The response rates have also gone up by 30% thanks to short and beautify designed surveys. **What do you dislike about Ombea?** I have nothing major dislikes comes to my mind. **What problems is Ombea solving and how is that benefiting you?** We needed a simpler tool to measure customer satisfaction that wouldn't overwhelm our customers with long surveys. ### 4. Awesome customer experience suite **Rating:** 5.0/5.0 stars **Reviewed by:** Riya S. | Regional Sales Manager - AZ, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2021 **What do you like best about Ombea?** OMBEA is easy to use both for our customer and for us when we need to analyse their feedback.The surveys are conversational and non-intrusive, this way we manage to collect valuable feedback without frustrating our customer. **What do you dislike about Ombea?** Nothing, everything has been absolutely positive. **What problems is Ombea solving and how is that benefiting you?** We were looking for an intuitive platform to measure customer experience. OMBEA had some of the best support for any tool that was have purchased. They were always positive and very responsive to all the requests. we are very happy with the end product and the results we're seeing via the feedback tools. ## Ombea Discussions - [What is OMBEA used for?](https://www.g2.com/discussions/what-is-ombea-used-for) - [View Ombea pricing details and edition comparison](https://www.g2.com/products/ombea-ombea/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+15%3A45%3A50+-0500&secure%5Bsession_id%5D=3cb9fa94-07bd-4f1c-9bc4-f8384d2d488d&secure%5Btoken%5D=d78004ad20e339473f242761c28dc87e52432742278f3a21b4de2c7334a9dd4a&format=llm_user) ## Ombea Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Generative AI** - AI Text Generation - AI Text Summarization **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates **Generative AI** - AI Text Generation - AI Text Summarization **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards ## Top Ombea Alternatives - [Mentimeter](https://www.g2.com/products/mentimeter/reviews) - 4.7/5.0 (786 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (724 reviews) - [Lattice](https://www.g2.com/products/lattice-lattice/reviews) - 4.7/5.0 (3,929 reviews)