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Ombea Reviews & Product Details

Ombea helps you measure and improve customer and employee experience on-site and online. Capture feedback at any physical or digital touchpoint and let our state-of-the-art algorithms find the hidden pain points for you. All discoveries are neatly summarised and presented back as prioritised to-do lists. Smart alerts tell you when something needs your immediate attention, while timely reports keep you on top of pain points you need to outsmart the competition. Ombea customers cover the entire spectrum: From boutique coffee shops with a single outlet to a multinational retail conglomerate, and everything in between. No matter where you choose to stream feedback from, Ombea provides a branded and frictionless experience for the people that matter to you. As a result, you will enjoy a greater stream of responses and smarter advice.

Seller

Ombea

Discussions

Ombea Community

Languages Supported

English, French

Overview by

Martynas Kiškis (Growth Manager at OMBEA)

Pricing

Pricing provided by Ombea.

Pricing Starts

Starting at $35.00

1 Touchpoint Per Month

View More Pricing Information

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Ombea Media

Get a complete view of customer experience across every touchpoint.

Easily compare locations, times and more to reveal key trends.

Stay updated with instant alerts, tasks, and team collaboration.

Motivate your team with leaderboards, rewards, and performance goals.

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JB

Joseph B.

CTO & Co-founder

Small-Business (50 or fewer emp.)

1/9/2021

"A grate tool to know what your customers think about your store"

5/5

What do you like best about Ombea?

The OMBEA teem is grate and helpful. they were very responsive and extremely patient with all the question we had about their products. we really like the intuitive dashboard and the NPS report is grate. the custom alerts feature helps us notice the bottlenecks before they become in issue. the smiley rating scale is also very intuitive and easy to read for everyone. Review collected by and hosted on G2.com.

What do you dislike about Ombea?

Some for the menus are a bit hidden but once login couple of times they are easy to find. Review collected by and hosted on G2.com.

RW

Ross W.

Social Media Manager

Small-Business (50 or fewer emp.)

12/23/2020

"OMBEA always adding new featurs"

5/5

What do you like best about Ombea?

We are an online retailer using embedded smiley questions to understand how well our website is performing recently. We decided to start measuring experience at the point of delivery as well. It was extremely easy with OMBEA. After delivery, we automatically send out SMS messages to collect feedback from the customers about their overall experience. Love the branding possibilities and how modern and fresh it all looks. Review collected by and hosted on G2.com.

What do you dislike about Ombea?

We didn't find any problems with them !! Review collected by and hosted on G2.com.

AA

Adilynn A.

Sales Manager

Small-Business (50 or fewer emp.)

1/15/2021

"Great feedback from our customers"

5/5

What do you like best about Ombea?

We love how easy it is for our customers to live feedback with OMBEA. We used another tool before and many customers got frustrated with the number of surveys they received. It hasn't been a case with OMBEA. The response rates have also gone up by 30% thanks to short and beautify designed surveys. Review collected by and hosted on G2.com.

What do you dislike about Ombea?

I have nothing major dislikes comes to my mind. Review collected by and hosted on G2.com.

RS

Riya S.

Regional Sales Manager - AZ

Small-Business (50 or fewer emp.)

1/22/2021

"Awesome customer experience suite"

5/5

What do you like best about Ombea?

OMBEA is easy to use both for our customer and for us when we need to analyse their feedback.The surveys are conversational and non-intrusive, this way we manage to collect valuable feedback without frustrating our customer. Review collected by and hosted on G2.com.

What do you dislike about Ombea?

Nothing, everything has been absolutely positive. Review collected by and hosted on G2.com.

What problems is Ombea solving and how is that benefiting you?

We were looking for an intuitive platform to measure customer experience. OMBEA had some of the best support for any tool that was have purchased. They were always positive and very responsive to all the requests. we are very happy with the end product and the results we're seeing via the feedback tools. Review collected by and hosted on G2.com.