Best Customer Self-Service Software - Page 16
Customer self-service software provides a platform for end users, prospects, or customers to access information and perform tasks without the need for live chat or customer support representatives. Companies utilize these tools to provide around-the-clock support for customers and website visitors to find information or troubleshoot product issues on their own. By empowering users to resolve issues quickly and independently, self-service solutions enhance customer satisfaction and improve service agents’ productivity.
Customer self-service is a common feature of help desk software. These products provide support in a variety of ways. Most solutions enable businesses to create branded knowledge bases or help centers where customers can browse tutorials and articles that answer frequently asked questions (FAQs). Many products also offer tools for creating digital chatbots, which integrate with live chat software and other digital channels to interact with customers, resolve simple requests, and answer commonly asked questions. Similarly, some customer self-service tools enable businesses to build and deploy voice chatbots (also known as conversational IVR) to provide self-service options to customers over the phone. Contextual guidance solutions, such as digital adoption platforms, offer on-screen guidance to help customers complete tasks without the assistance of a customer support agent.
To qualify for inclusion in the Customer Self-Service category, a product must:
Featured Customer Self-Service Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Hey, We’re Awaz AI – A voice AI software that helps companies scale outreach, sales, customer engagement and more using lifelike, customisable voice agents. Our users create AI voice agents to
- Marketing and Advertising
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
DialShree is a popular call centre solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust,
- Insurance
- Education Management
- 79% Mid-Market
- 14% Small-Business
390 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Eptica is the leading European provider of multi-channel customer interaction software. Eptica allows more than 280 companies to deliver consistent, managed service across all channels (web, email, c
- 67% Small-Business
- 67% Mid-Market
2,440 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Forumbee is a modern cloud-based community platform which allows to create a branded online community with Q&A, discussions, idea generation and knowledge base articles.
- 75% Mid-Market
- 25% Small-Business
42 Twitter followers
- Overview
- User Satisfaction
- Seller Details
KBPublisher is a knowledge management software which allows to share information with customers, employees or partners.
- 75% Small-Business
- 25% Mid-Market
18 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enable
- 52% Small-Business
- 44% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Mindful is a best-in-class customer experience solution for the world’s biggest brands. For us, customer-centricity is key—so we bridge the gap between experiences, bringing customers the help they ne
- 100% Mid-Market
12,285 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Teneo.AI enables you to automate any CCaaS to provide the most accurate customer service experience available on the market with Generative AI and Conversational AI. Teneo is an AI orchestration pl
- 55% Small-Business
- 32% Enterprise
2,622 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Industry's first AI brain designed only for enterprise customer service. Twig's AI assistant eliminates all manual lookups involved in triaging tickets for complex products and technical solutions. As
- 67% Mid-Market
- 33% Small-Business
- Overview
- User Satisfaction
- Seller Details
Vozy is a voice AI platform that helps companies to transform, scale and improve customer interactions through voice assistants and conversational AI across their existing channels. Focused on delive
- Financial Services
- 45% Mid-Market
- 45% Small-Business
157 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Enhance the self-service capabilities of your Customer Portal. Let your customers perform additional actions and interact more
- 100% Mid-Market
804 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Specialized CONVERSATIONAL AI platform for messaging and chat automation. Includes live chat. No phone or video system. Train intents for bots and IVAs with NATURAL LANGUAGE UNDERSTANDING. DEFLECT 50-
- 50% Enterprise
- 50% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
AptEdge is a Support Engineering AI built for the complex needs of software support teams. AptEdge unifies data from different knowledge bases that support teams use while also understanding the produ
- 100% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Atlas is an all-in-one customer support tool that helps you transform your customer support team from a cost center into an engine of product innovation. We bring together key information from across
- Computer Software
- Financial Services
- 87% Small-Business
- 13% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Generate additional sales through your e-commerce website thanks to a Shopping Assistant and transform your customer service into a profit-generating service. Botfuel enables e-commerce teams to use
- 50% Enterprise
- 50% Mid-Market
1,507 Twitter followers
