# KBPublisher Reviews **Vendor:** KBPublisher **Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) **Average Rating:** 2.5/5.0 **Total Reviews:** 4 ## About KBPublisher KBPublisher is a knowledge management software which allows to share information with customers, employees or partners. ## KBPublisher Reviews ### 1. Share right thing to right person **Rating:** 4.5/5.0 stars **Reviewed by:** Ravi S. | Sr Sales Manager ; Ab Initio, Data Engineering, Data Governance-USA, UK, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about KBPublisher?** Sharing the suitable content like case studies and white papers with the right key people is a routine job and KBPublisher helping to perform this job better and with ease. **What do you dislike about KBPublisher?** Collaborative sharing required more interactive features and user interface. **What problems is KBPublisher solving and how is that benefiting you?** Sharing of white paper and case studies with the right prospects. ### 2. Decent product, limited in team capability; malicious support **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2019 **What do you like best about KBPublisher?** It's cheap. But you get what you pay for. It's easy to add articles, but you can't assign them to other users to work on. It you try you get cryptic messages that even support doesn't know how to fix. **What do you dislike about KBPublisher?** We were on a trial of the cloud product. I went around in circles via email for three days with one of the support reps trying to get an answer to a simple question. His English was bad, and the "solutions" he proposed did not resolve my actual issue, and finally led me back to my original issue. We literally went around in a circle. It's a shame because we like the product itself. But the documentation is bad, with many broken links, and the support so far as been a complete waste of time. I asked him to cancel the trial, and he did so, within minutes, leaving me no time to download all the articles I had worked hard to add to the KB. It was my responsibility for not downloading the work I had done first, but I hardly expected a low-level rep (as he seemed to be based on his answers and communication skills) to have the power to lock us out so fast. I suspect this is a one-man operation and he's just overwhelmed trying to keep up. His quick lockout and sarcastic responses indicate he was acting out of malice, which is unprofessional. **Recommendations to others considering KBPublisher:** Check out their support before you commit. **What problems is KBPublisher solving and how is that benefiting you?** A centralized., searchable location for our inhouse documentation and procedures. ### 3. Not what I was expecting **Rating:** 1.5/5.0 stars **Reviewed by:** Leon C. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2018 **What do you like best about KBPublisher?** It has a decent search engine if you can get your article loaded and the tags to take **What do you dislike about KBPublisher?** You cant easily load anything quickly. Every article with pictures of any kind takes me hours. **What problems is KBPublisher solving and how is that benefiting you?** We’re able to figure out the interface without constant hand-holding from admin. ### 4. Made our business more efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2018 **What do you like best about KBPublisher?** My company really appreciated the streamlined process of KBPublisher. Employees were able to use it to resolve issues in less time which is always the goal. It took our website to a new level. **What do you dislike about KBPublisher?** The cost is a little much for my small organization. If money were not a problem, this would have been an ideal solution for us. **Recommendations to others considering KBPublisher:** You can customize KBPublisher to best suit your needs, so make sure to do this before bringing the software to your business. **What problems is KBPublisher solving and how is that benefiting you?** We really saved time and energy when resolving issues and freed up support staff for other projects. Any tool that can help a business be more efficient is a winner. ## KBPublisher Discussions - [What is KBPublisher used for?](https://www.g2.com/discussions/what-is-kbpublisher-used-for) - [View KBPublisher pricing details and edition comparison](https://www.g2.com/products/kbpublisher/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+18%3A14%3A20+-0500&secure%5Bsession_id%5D=5ea76125-3443-4b7c-afad-49a397a05fbf&secure%5Btoken%5D=d60c67d55c38cf8d47024a4036d526cc5bec573e0b4b2c9702566b4a41e4d9c8&format=llm_user) ## KBPublisher Features **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Knowledge Base** - Q & A - Link Sharing - Searchable **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Security** - Verification - Role-Based Permission - Public vs Private **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Social Features - Tagging - Upload - Comments ## Top KBPublisher Alternatives - [Confluence](https://www.g2.com/products/confluence/reviews) - 4.1/5.0 (4,237 reviews) - [Document360](https://www.g2.com/products/document360/reviews) - 4.7/5.0 (503 reviews) - [Dixa](https://www.g2.com/products/dixa/reviews) - 4.2/5.0 (380 reviews)