Having used the platform for sharing content, this reviewer finds that it effectively helps in distributing suitable materials to key people. Collaborative sharing lacks more interactive features and a better user interface.
View Full ReviewIt's cheap. But you get what you pay for. It's easy to add articles, but you can't assign them to other users to work on. If you try you get cryptic messages that even support doesn't know how to fix. Review collected by and hosted on G2.com.
We were on a trial of the cloud product. I went around in circles via email for three days with one of the support reps trying to get an answer to a simple question. His English was bad, and the "solutions" he proposed did not resolve my actual issue, and finally led me back to my original issue. We literally went around in a circle. It's a shame because we like the product itself. But the documentation is bad, with many broken links, and the support so far has been a complete waste of time. I asked him to cancel the trial, and he did so, within minutes, leaving me no time to download all the articles I had worked hard to add to the KB. It was my responsibility for not downloading the work I had done first, but I hardly expected a low-level rep (as he seemed to be based on his answers and communication skills) to have the power to lock us out so fast. I suspect this is a one-man operation and he's just overwhelmed trying to keep up. His quick lockout and sarcastic responses indicate he was acting out of malice, which is unprofessional. Review collected by and hosted on G2.com.
It has a decent search engine if you can get your article loaded and the tags to take Review collected by and hosted on G2.com.
You cant easily load anything quickly. Every article with pictures of any kind takes me hours. Review collected by and hosted on G2.com.
My company really appreciated the streamlined process of KBPublisher. Employees were able to use it to resolve issues in less time which is always the goal. It took our website to a new level. Review collected by and hosted on G2.com.
The cost is a little much for my small organization. If money were not a problem, this would have been an ideal solution for us. Review collected by and hosted on G2.com.
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