Having spent a year using the product, this reviewer describes their experience as extremely frustrating due to the company's dishonest representation of features. They report that many promised functionalities did not work and faced difficulties in obtaining a refund after realizing the issues.
View Full ReviewThe onboarding and setup process was impressively smooth for a voice AI platform — Awaz made it easy to get up and running without needing to dig through endless documentation or code. The UI is clean, the flow builder is intuitive, and webhook/API support is plug-and-play for tools like n8n, Twilio, and Google Calendar.
Even as a non-developer, I could connect our call logic, booking links, and notifications in a single session. I can already tell Awaz is built for serious business users — not just tinkerers. Review collected by and hosted on G2.com.
Nothing as "not worked or broken" yet ... so I don't really have any dislikes at this point. Review collected by and hosted on G2.com.
We started using Awaz to automate some of our sales outreach, mainly lead follow-ups and event reminders and it’s been great so far. The voice AI is surprisingly natural, and most people don’t even realise they’re talking to a bot.
What I really like is how customisable the flows are. You can tweak the tone and responses to match your brand, and once it’s set up, it just runs in the background. We’ve booked more demos in the past month than we did with manual follow-ups. Review collected by and hosted on G2.com.
There’s a bit of a learning curve at the start, and you do need to test the flows properly, but the Awaz team has been pretty responsive and open to feedback. It’s definitely freed up time for our sales team to focus on warmer leads. Review collected by and hosted on G2.com.
Awaz is incredibly easy to use for something so powerful.
The AI voices sound natural, the interface is intuitive, and the customization options for prompts and call flows are super flexible. I especially love how well it connects with Zapier and WhatsApp and makes automation feel seamless. The support team is responsive and takes feature requests seriously, which is rare. Review collected by and hosted on G2.com.
A few features still feel early-stage. I’d love more control over advanced analytics and a bit more flexibility with multilingual voice support. The interface could also use a few UX tweaks in parts of the agent builder.. nothing major, but it would help polish the experience. Review collected by and hosted on G2.com.
Their support is excellent, the platform is easy to manage, and the pricing is very competitive. I’ve tried a few other companies before, and so far, Awaz has been the best by far! Review collected by and hosted on G2.com.
So far everything is great! Maybe a little bit of the learning curve but that’s normal for any new system. Review collected by and hosted on G2.com.
Must join platform. Very easy to use, does exactly what it’s meant to do. It’s a game changer. Staff are very good and support is excellent. Review collected by and hosted on G2.com.
So far nothing at all. I’ve had awesome experience so far. Review collected by and hosted on G2.com.
Awaz AI, is the perfect platform for white label product. It's the most complete system for me. Review collected by and hosted on G2.com.
No dislikes at this moment! - everything so far had been great! Review collected by and hosted on G2.com.
Pricing provided by Awaz AI.