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Teneo.ai

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23 reviews
  • 1 profiles
  • 5 categories
Average star rating
4.5
Serving customers since
2000

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Star Rating

12
10
1
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Teneo.ai Reviews

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Profile Name
Star Rating
12
10
1
0
0
Verified User in Telecommunications
UT
Verified User in Telecommunications
04/17/2026
Validated Reviewer
Verified Current User
Review source: G2 invite

Reliable, Traceable Conversational AI with Unmatched Orchestration and Guardrails

Reliable conversational ai for regulated industries. It has exceptional orchestration capabilities and advanced guardrail layers and its outstanding in its traceability and it is easy for our development team to trace mistakes and debug issues. This level of transparency is absolutely essential for guaranteeing that our AI agents are production ready for enterprise use and safe for our customers. his allows us to leverage state-of-the-art generative models while maintaining strict control over the conversation flow. We run on Genesys and use Teneo for voice and chat. The level of customizable developer functionalities it offers is unmatched. I particularly like how it works with LLM, without us being dependent on a particular LLM which derisks our strategy.
Vidit J.
VJ
Vidit J.
𝑶𝒑𝒆𝒏 𝑭𝒐𝒓 𝑪𝒐𝒍𝒍𝒂𝒃𝒐𝒓𝒂𝒕𝒊𝒐𝒏 |Helping Great Companies Connecting Right Talent |#HelpingHands
12/03/2025
Validated Reviewer
Review source: G2 invite
Incentivized Review

Flexible AI Platform

Multilingual is most helpful. We can use Teneo very easily with almost all the popular platforms like Salesforce & WhatsApp Very good consistency
MK
M k.
10/22/2025
Validated Reviewer
Verified Current User
Review source: Organic

Powerful, Professional Chatbot Platform—Best for Enterprises, Not Individuals

Teneo.ai is a powerful and easy to use AI platform for building smart chabots. It feels very professional, supports complex conversations, and works well for real business use. I found it realiable, flexible, and great for creating human like customer experiences. It also supports advanced logics and backed connectivity very well. We need proper planning and knowledge for implementation. The integrations are stablw and reliable once set up.

About

Contact

Phone:
+34 93 245 13 01
HQ Location:
Stockholm, SE

Social

@teneo_ai

What is Teneo.ai?

Teneo.ai<https://teneo.ai/> is at the forefront of AI-driven automation for voice and text-based customer service. Our Teneo platform leverages cutting-edge Conversational AI, Generative AI, and Large Language Models to enhance the efficiency and effectiveness of customer interactions. We simplify Voice AI integration, ensuring a seamless experience that reduces losses in automated conversations and maximizes the value of existing technology investments. Our innovative solutions help businesses expand their customer base, boost revenue, and reduce churn, enabling the realization of the Agentless Contact Centre concept. This approach delivers tangible ROI through lower cost as contact centre agents are freed to conduct higher value tasks, improved customer satisfaction (CSAT), first contact resolution (FCR), and call containment. Proudly serving global leaders like AT&T, HelloFresh, Swisscom, and Telefónica, Teneo.ai<https://teneo.ai/> has revolutionized customer service automation, directly automating up to 40% of operations and achieving up to 50% cost savings. Our patented technology integrates effortlessly with any Conversational AI, and contact centre platform, supporting both chat and voice applications. This integration enhances critical metrics such as growth, FCR, CSAT, and Net Promoter Score (NPS), ensuring our clients achieve superior outcomes in customer service. Learn more at www.teneo.ai<http://www.teneo.ai/>.

Details

Year Founded
2000
Ownership
STO: ASAI