--- title: Lime CRM Reviews meta_title: 'Lime CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 91 reviews by the users' company size, role or industry to find out how Lime CRM works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 91 scale: '5' date_modified: '2026-08-07' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Lime CRM Reviews **Vendor:** Lime Technologies **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 91 ## About Lime CRM Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enables you to not only manage and track, but also make use of all your customer data. With smart add-ons and integrations to your other IT systems, duplicate work will be avoided and you can instead focus on what's important: providing exceptional customer experiences. Hosted or on your own server. ## Lime CRM Pros & Cons **What users like:** - Users value the **customizability** of Lime CRM, allowing them to tailor the system to their specific needs. (5 reviews) - Users value the **customization options** in Lime CRM, allowing tailored solutions for their specific organizational needs. (5 reviews) - Users value the **flexibility** of Lime CRM, allowing effortless customization to suit their specific organizational needs. (4 reviews) - Users commend the **excellent customer support** from Lime CRM, appreciating its responsiveness and helpfulness. (3 reviews) - Users value the **extremely customizable interface** of Lime CRM, enhancing adaptability and efficiency without external dependence. (3 reviews) - Customer Management (2 reviews) - Easy Customization (2 reviews) - Helpful (2 reviews) - Organization Efficiency (2 reviews) - Solutions (2 reviews) **What users dislike:** - Users find the **limited features** of Lime CRM hinder effective collaboration, particularly with Office 365 integration. (3 reviews) - Users experience **call issues** with Lime CRM, particularly complaining about slow responses and limited web client integration. (2 reviews) - Users experience **inaccurate data** and slow responses from Lime CRM, complicating their workflow and efficiency. (2 reviews) - Users find the **learning curve challenging** , especially for functions related to security and general usability. (2 reviews) - Users find the Lime CRM's **limited customization** restrictive, especially when integrating with other tools like Office 365. (2 reviews) - Missing Features (2 reviews) - Slow Performance (2 reviews) - Steep Learning Curve (2 reviews) - AI Limitations (1 reviews) - Difficult Setup (1 reviews) ## Lime CRM Reviews ### 1. Clear System, but Poor Integrations Create Too Much Manual Email Logging **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2026 **What do you like best about Lime CRM?** A relatively clear and manageable system. **What do you dislike about Lime CRM?** In our system, the integrations are poor. We have to log all emails manually. It would be great if this were automatically linked to the customer record, deal, or company profile. We spend a lot of time each day on manual processes. **What problems is Lime CRM solving and how is that benefiting you?** It hasn’t really solved any specific problems, but it’s still a tool I use in my daily work. That said, it’s probably not the CRM system I’m most satisfied with. ### 2. A flexible CRM system **Rating:** 4.0/5.0 stars **Reviewed by:** Peter A. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Lime CRM?** The fact that it is extremely customizable without much external support. The onboarding superadmin training enables the business to make many changes to the layout without having to rely on third-party consultants. The team behind Lime are actively adding new updates to the system, and their customer support is great. **What do you dislike about Lime CRM?** E-mail integration could be better. Most of our employees using LimeCRM still prefer to use Outlook, and the plugin could be a bit more fleshed out functionality-wise. **What problems is Lime CRM solving and how is that benefiting you?** Using Lime CRM makes it easier for our sales team to keep track of ongoing sales projects and plan their relationship building tasks with our important customers. We are also using the system to manage ongoing sales projects with custom input fields to track industry-relevant metrics. ### 3. Good quality product **Rating:** 3.5/5.0 stars **Reviewed by:** Ola R. | Technical Sales Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Lime CRM?** That it helps me organize my quotes, conversations and other documents. It's easy to gather everything in the same place and I minimize the risk of forgetting what I've promised my costumers. As an administrator and a frequet user I feel like LISA is a good tool to costumize the client. We always get the help we need from Lime to ensure our functions are like we want them. **What do you dislike about Lime CRM?** Sometimes the desktop client takes a long time to respond. If it was faster I would not have to have so much wait time. I cannot see any future in the webb client for our company. It feels to limited when working in tandem with Office 365. We cannot work from Sharepoint. **What problems is Lime CRM solving and how is that benefiting you?** Lime solves a lot of potential problems for us. All our colleges can take over any errand from another and access the saved information. We always know what we promise a costumer since we can save the quotes and conversations. ### 4. Lime - very easy and very searchable **Rating:** 5.0/5.0 stars **Reviewed by:** Staffan B. | Rekryteringspartner, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Lime CRM?** That Lime is easy to use and adaptable to all kinds of situations. And of course, the search functions and the really easy and clever connection to Outlook. And did I mention the support? Always friendly, always helpful and always quick to reply. **What do you dislike about Lime CRM?** Not that much, but it doesn't always seem logical when you do changes as an administrator. **What problems is Lime CRM solving and how is that benefiting you?** We can keep track of our business, and the system gives us a lot of valuable data that tells us that we are on the right way. We actually are using two CRM databases with an integration between them. One database feeds the other which saves us a lot of manual work. **Official Response from Lime Technologies:** > Hi Staffan and thank you for reviewing Lime CRM! We appreciate your feedback about the issues of how to do changes as an administrator. We always strive to make your everyday easier and will forward your feedback to the colleagues responsible. Best regards, your friends at Lime ### 5. Very well designed CRM system and user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Lime CRM?** That you can adapt it to your own needs and how you work in organizations. Many additions that help adapt it to have collected in one same system. **What do you dislike about Lime CRM?** Getting Lime to meet our security requirements is challenging. It takes time to get "ordinary" functions that have to do with the security of Lime. **What problems is Lime CRM solving and how is that benefiting you?** It can be everything from marketing, upselling, maintaining customer relations, getting lists out from many different perspectives and the communication channels with our customers are expanded with the help of Lime. ### 6. Good functions to perform Claims management **Rating:** 4.0/5.0 stars **Reviewed by:** Olof M. | Claims Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Lime CRM?** All the connections and functions. In theory it has good opportunities. The customer service is very good. **What do you dislike about Lime CRM?** Limitations in file sizes and the sorting field system which was better in the old desktop application. **What problems is Lime CRM solving and how is that benefiting you?** Manage all Claims we handle in a good way. ### 7. Sales **Rating:** 4.5/5.0 stars **Reviewed by:** Peter K. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Lime CRM?** Good order and organization when it comes to documents **What do you dislike about Lime CRM?** Slow when opening documents. About 10-25 seconds. **What problems is Lime CRM solving and how is that benefiting you?** Keeping track of business cases ### 8. Simple and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** It is user-friendly and clear. Well structured according to our business. **What do you dislike about Lime CRM?** It is expensive if you want help to change something. **What problems is Lime CRM solving and how is that benefiting you?** Here we can gather everything regarding the customer, contact information, agreements, sales, emails, etc. It's so good that everything is in the same place. It saves time and makes it easier when a salesperson needs to take over someone else's customer. ### 9. User **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** We use it for offers and it works very well **What do you dislike about Lime CRM?** There is no map-structure in the document **What problems is Lime CRM solving and how is that benefiting you?** helping with organisations of our offers ### 10. Has everything we need **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Lime CRM?** It is very complete for us. We can build any process that we want. We can manage our diary in the same environment. **What do you dislike about Lime CRM?** Some functions have been more difficult for an ordinary user to use. But that's fixed in the newer version that we're upgrading to. **What problems is Lime CRM solving and how is that benefiting you?** Structuring cases and work orders ### 11. Long time happy user **Rating:** 4.5/5.0 stars **Reviewed by:** Rasmus S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Lime CRM?** The difference between using a CRM and not is impossible to put into words, everything is so much easier and much more manageable. Lime is very user-friendly, it is completely customizable for your company and their support is quick and helpful. All and all a very happy long term user. **What do you dislike about Lime CRM?** Can be a little tricky when customizing views and tables etc at first, but their support is always available to help out aswell as your account manager so its barely eve na problem. **What problems is Lime CRM solving and how is that benefiting you?** Gathering errands in one place and enabling multiple users to work in the same folders at the same time, easy follow up and statistical advantages. It improves productivity and helps get a good overview even when things are busy. ### 12. CRM system which is easy to use and to adapt **Rating:** 4.5/5.0 stars **Reviewed by:** Paul R. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Lime CRM?** Lime-crm is a flexible tool that allows users to track customers, persons and projects. It is easy to develop by adding tables and fields to add functionality for tracking of orders, products etc. **What do you dislike about Lime CRM?** Lime-Crm has a desktop and a web-client that look a bit different. It can be challenging to use both or transition from desktop to web as the develop environment and user interfaces are different. I would prefer some more technical information and example code to allow for quicker in-house development. **What problems is Lime CRM solving and how is that benefiting you?** It tracks our projects, customer (and suppliers) and contacts. It also serves as a mini ERP to track systems/products sold to our customers. It allows revenue projection and ´good sales activity management. ### 13. Easy to use and to connect to other systems **Rating:** 4.0/5.0 stars **Reviewed by:** Martin L. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** Easy to find what you are looking for with help of the strong search engine. The time to get respon is very short and the users get a positive experience. **What do you dislike about Lime CRM?** The admin tool can be updated. The platform we use is older but pherhaps its i update in the new version? **What problems is Lime CRM solving and how is that benefiting you?** To get a quick overview of the customer for our sales support. It also keep record the history and sales wich is important when we meet our customers. ### 14. Flexible with many possibilities **Rating:** 5.0/5.0 stars **Reviewed by:** Marie . | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** Easy to sort and select. Create your own categories, etc. **What do you dislike about Lime CRM?** Not the same environment for Mac & PC users. As an admin and user of the PC version, it is difficult to explain to colleagues who work with Mac or the web version in general. **What problems is Lime CRM solving and how is that benefiting you?** We work with a membership base where we regularly select and send out mailings, as well as build a prospect bank at different levels. We grow in line with the increase in the number of companies in the municipality. ### 15. We can create our own changes, e.g., checklists. **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas C. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** It is logical and simple, you get into it quickly. **What do you dislike about Lime CRM?** It gets stuck and sometimes stutters. It can completely freeze. For example, if I generate a report, I can only have one extra window open. In connection with that, it freezes, which doesn't feel good. **What problems is Lime CRM solving and how is that benefiting you?** I see our sales and I can find information about a customer flow. ### 16. Lime CRM is a customer relationship management system that is designed to help businesses manage their customer interactions and data efficiently. It offers a range of features including contact management, sales automation, and customer service tools. The system is known for its user-friendly interface and flexibility, allowing businesses to customize it according to their specific needs. Lime CRM also integrates with various other tools and platforms, making it a versatile choice for companies looking to streamline their CRM processes. Overall, it is a robust solution for businesses aiming to enhance their customer relationship management strategies. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2022 **What do you like best about Lime CRM?** The possibilities that exist to do with the system feel endless. **What do you dislike about Lime CRM?** That it takes time or doesn't work at all with large searches when there are many relationships in the view. That it doesn't work easily to make selections across multiple tabs even with hits with not so many rows. It definitely needs to get better. Then a development of the template center needs to happen. It must get better. **What problems is Lime CRM solving and how is that benefiting you?** It ensures that we keep track of what we do for those who upload information. Businesses, for example. Once you understand the system, I think it's easy to navigate. **Official Response from Lime Technologies:** > Hello and thank you for your review of Lime CRM! We are constantly working on developing and improving Lime CRM, and we will forward your feedback to the responsible department. It is feedback like this that makes us better, so thank you for sharing! Warm regards, your friends at Lime. ### 17. Order and tidiness **Rating:** 5.0/5.0 stars **Reviewed by:** Patrizia S. | Business manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Lime CRM?** That it is so easy to have order and clarity on everything related to customer relations: business value, deviations, contact information, documents, agreements, etc. **What do you dislike about Lime CRM?** That one cannot assign different types of users and control what they can see **Recommendations to others considering Lime CRM:** Take one step at a time so that you and your organization keep up **What problems is Lime CRM solving and how is that benefiting you?** Order and clarity in our customer relationships. **Official Response from Lime Technologies:** > Hi Patrizia and thank you for your review of Lime CRM. Great to hear that you are so satisfied! Regarding your feedback about allowing different types of users to access different parts of the system, we offer the ability to manage permissions and what different roles/departments can and cannot see. Warm regards, friends at Lime ### 18. Satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** Rikard T. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** Easy to use and an absolute necessity for us to succeed in reaching our sales goals **What do you dislike about Lime CRM?** That new windows open all the time, an opportunity to choose whether you want to have new windows or work in the same window all the time **What problems is Lime CRM solving and how is that benefiting you?** Contact with the customer, follow-up with the customer, and never missing a customer ### 19. For all years I have been working with Lime CRM it has always been easy. **Rating:** 4.5/5.0 stars **Reviewed by:** Marie B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Lime CRM?** It is easy to understand and get the whole picture (of a project/client). Good functions for searching info by filter etc. Start and share documents at one place **What do you dislike about Lime CRM?** It is not working so well with Mac. I miss a smooth app-solution. You can not work in same document at the same time as colleagues. We could not connect finance **What problems is Lime CRM solving and how is that benefiting you?** Summarize our projects, clients, economic results, sales activities. Good with the "history part" - diary from dialogs with clients, easy to search or summarize. ### 20. From the point of view of company development **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2023 **What do you like best about Lime CRM?** Lime CRM is well suited for our company. We have invested quite a lot in developing it so that it would better support our company's processes. With Lime, development projects have gone smoothly and we have always reached the finish line ;) **What do you dislike about Lime CRM?** To be honest, the cost structure may be a bit heavy for a company of our size, but even these have always been agreed upon when they have been negotiated. And, in any case, regular monthly payments have always been checked together and changes to them have been flexible. **What problems is Lime CRM solving and how is that benefiting you?** In addition to using basic CRM functionalities, we have developed ticketing that supports our customer service and technical support teams in serving end our customers. ### 21. Easy to administer, easy for users. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** As an it administrator, i have mostly worked in the admin side of Lime, which is a clear and easy to use web based interface. both adding new access groups and managing the existing parts of it is highly intuitive. Also from the users side there has never been any confusion, Lime a program that does what its supposed to do like you expect it to! **What do you dislike about Lime CRM?** The admin interface still uses silverlight but is on the way out. **What problems is Lime CRM solving and how is that benefiting you?** Organization and administration of customers. ### 22. Simple, flexible and easy managing **Rating:** 5.0/5.0 stars **Reviewed by:** Timon V. | Kundekonsulent, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2022 **What do you like best about Lime CRM?** I have full management option and can build it myself, I get just the overview I want. **What do you dislike about Lime CRM?** A little old looking, but the function weights up for it. **What problems is Lime CRM solving and how is that benefiting you?** Sales, Support and overview managment **Official Response from Lime Technologies:** > Hi Timon. Thank you for reviewing Lime CRM and for the feedback. We are continuously updating both design and features to meet the needs of our users, especially our web client that we have developed the past years. If you are only working in the desktop client at the moment, reach out to your go-to-person at Lime and ask them to show you how our web client looks like. I am sure you will enjoy the crisp design that we can offer you there! Best regards, your friends at Lime ### 23. A CRM with lots of functionalities **Rating:** 3.0/5.0 stars **Reviewed by:** Thomas T. | Head of Media and Chief Digital Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Lime CRM?** The way it combines both B2C and B2B and the available integrations. Customer support is very well. Nice userinterface. **What do you dislike about Lime CRM?** Difficult to upgrade from earlier desktop version of Lime **What problems is Lime CRM solving and how is that benefiting you?** B2C and B2B handling. ### 24. A Smart and Flexible CRM Solution **Rating:** 4.5/5.0 stars **Reviewed by:** David M. | Digital Marketer, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2023 **What do you like best about Lime CRM?** The best thing about LimeCRM is its adaptability to our business needs. It simplifies my workday by keeping all our customers, deals, and campaigns in one place and enabling me to use all my customer data. LimeCRM's smart add-ons and integration options are a great way to streamline my workflow and avoid duplicate data entry. **What do you dislike about Lime CRM?** While Lime CRM has limited built-in features compared to some of its competitors, I appreciate its minimalistic approach as it allows me to focus on the core functionality without getting overwhelmed by unnecessary features. **What problems is Lime CRM solving and how is that benefiting you?** Lime CRM is solving the problem of standard, flimsy CRM systems that often have functions that are never used. The tool is helping me by providing a CRM system that I use and that is tailored to my specific needs. It includes everything I expect from a CRM, such as contacts, history notes, to-dos, ticketing management, deals, and marketing activities. But it also offers additional features that make my workday easier. ### 25. have always been satisfied with Lime, the contacts I have had at Lime. But not anymore after changing contact. **Rating:** 3.5/5.0 stars **Reviewed by:** Marie R. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** The flexibility and ease of use, stable without a lot of downtime. **What do you dislike about Lime CRM?** The support is taking longer to respond. It feels like there is a lot of knowledge loss within the support compared to before. New contact persons have made me much less satisfied. **What problems is Lime CRM solving and how is that benefiting you?** Simpler course administration and statistics, surveys, and e-sign for agreements. ### 26. Very capable system that has been tailored to our needs **Rating:** 4.5/5.0 stars **Reviewed by:** Peter N. | CEO and Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** Intuitive, tailored to our needs and processes, super support **What do you dislike about Lime CRM?** The flexibility of the system makes it necessary to buy a bunch of consultancy hours to get the system tailored **What problems is Lime CRM solving and how is that benefiting you?** Integrates our huge database of all sold products in our processes ### 27. Lime: progress is a slow process **Rating:** 3.5/5.0 stars **Reviewed by:** Øyvind B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Lime CRM?** It's great that we're able to prospect, pipeline and get solid intel out of the system once it's in place. This will really benefit our sales and support departments, as well as the executives' in need of **What do you dislike about Lime CRM?** We've had to do quite a bit of adaptation to fit our needs. **What problems is Lime CRM solving and how is that benefiting you?** Lime is helping us develop a tighter grip on our pipeline and prospecting, as well as hitrate. ### 28. Lime CRM revolutionized my daily work **Rating:** 5.0/5.0 stars **Reviewed by:** Matilda J. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** The ability to customize and modify Lime CRM to suit our needs **What do you dislike about Lime CRM?** The appearance cannot always be adapted to what we want to highlight **What problems is Lime CRM solving and how is that benefiting you?** Keep track of our current errands and sort them by type, difficulty, and more ### 29. Easy to use, lots of feautures that we need. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** Powerful tool for us to manage the customer data base. Enables us to gain a deep understanding of our customers and prospects, build an intimate relationship with them and provide them with outstanding service. **What do you dislike about Lime CRM?** The costs and not be able to change all the blocks in the system so it serve our business even more. **What problems is Lime CRM solving and how is that benefiting you?** Better customer service, improved customer retention, higher productivity and efficiency and entralized database of information. ### 30. Good service **Rating:** 4.5/5.0 stars **Reviewed by:** Olga L. | ADMINISTRATIVE MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Lime CRM?** LIME SRM is clear and easy to use !!!!!! **What do you dislike about Lime CRM?** Not all data could be checked retroactively **Recommendations to others considering Lime CRM:** Highly recommended! **What problems is Lime CRM solving and how is that benefiting you?** All information is in one place and available to everyone **Official Response from Lime Technologies:** > Hi Olga. Thank you for reviewing Lime CRM! We are happy to hear that you like to work with us and the value we bring to you and your colleagues. It's our ambition to continuously have all our services up and running smoothly. I will forward your feedback about LISA to my colleagues responsible. Wishing you a great day! ### 31. Easy Customization, Integrations and good support with Lime CRM' **Rating:** 5.0/5.0 stars **Reviewed by:** Jon H. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2022 **What do you like best about Lime CRM?** Its incredibly easy to use, with a user-friendly interface and plenty of customization options. I was also impressed by the number of integrations available and the helpful support team. Plus, there are a bunch of great add-ons available to further enhance the system. Highly recommend! **What do you dislike about Lime CRM?** The only downside I have experienced is that some of the third-party add-ons dont quite reach the same quality as Lime CRM. Additionally, the system have had a couple of incidents/downtime. Overall, however, I am very happy with my experience with Lime CRM. **What problems is Lime CRM solving and how is that benefiting you?** The system has been a great help in increasing our companys productivity and personalizing our marketing campaigns. It's also made it easier to track customer interactions and respond quickly to their needs. I'm very happy with my choice to use Lime CRM and would recommend it to anyone looking for a comprehensive and easy-to-use CRM system. ### 32. Works well **Rating:** 3.5/5.0 stars **Reviewed by:** Nicklas A. | Teamledare Frontline, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** Easy to start with and works well for what we use it for. **What do you dislike about Lime CRM?** For our purposes I don't dislike anything major. **What problems is Lime CRM solving and how is that benefiting you?** traceability in matters and quotations ### 33. Keeps good control of history, lacking data connections **Rating:** 4.5/5.0 stars **Reviewed by:** Mikael H. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** Make it easier to manage all my random business contacts. Adding reminders in the future makes it easy to keep all the history of the customer and makes it easy for my colleagues to check the customer. **What do you dislike about Lime CRM?** That data doesn't naturally follow when you make a new order or add information to a business or consultant. **What problems is Lime CRM solving and how is that benefiting you?** Keeping track of data/ history and business. ### 34. Easy system **Rating:** 4.5/5.0 stars **Reviewed by:** Magnus S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** It is an easy way of getting your costumers sorted **What do you dislike about Lime CRM?** Sometimes it is hard to connect other systems **What problems is Lime CRM solving and how is that benefiting you?** Keeping track of our members ### 35. A CRM that does what you want and more **Rating:** 4.5/5.0 stars **Reviewed by:** Jonny L. | Export Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Lime CRM?** Our company uses it mostly to keep track of our customers and businesses with them. We also use it for our suppliers, contracts and as an internal tool to keep track ofwork tasks and claims from customers and a lot more. We also apply a lot of features that we want, like turnovers for each customer so we can see quick and easily each customer´s total, or even how it goes for each sales person. **What do you dislike about Lime CRM?** Some features could be nice if applied to our type of business but don´t work as intended with our business model. Also, we would love it if you admin something in the desktop version it would also happen in WebClient. **What problems is Lime CRM solving and how is that benefiting you?** It saves us a lot of time that we would otherwise spend in other programs keeping track of information and helps us to refine our routines so that we can do our jobs much more quickly. ### 36. Lime is easy to use and easy to search in. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about Lime CRM?** That one can follow a case, see what has been promised previously, and that it is easy to find the cases in Lime. **What do you dislike about Lime CRM?** I have not found any disadvantages with Lime **What problems is Lime CRM solving and how is that benefiting you?** To be able to follow a case easily and to be able to extract statistics. ### 37. User friendly crm **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Lime CRM?** It's very user friendly and great Customer Support **What do you dislike about Lime CRM?** Nothing at all, if i should mention one thing it's that i'm swedish and dislike to answer questions in english :-) **What problems is Lime CRM solving and how is that benefiting you?** We only use it for CRM , to store information about the clients and all documents ### 38. Flexible, multifaceted nice service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** That it has so many features and was possible to adjust according to our business. Lime support is very easy accessible, and they are so nice and helpful. **What do you dislike about Lime CRM?** Using Internet Explorer to access Lime admin very much needs an update. **What problems is Lime CRM solving and how is that benefiting you?** Keeping track of our tasks, billing, sending out client communications through Lime newsletter. ### 39. Flexible system and responsive project managers/developers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Lime CRM?** Lime can be customized a lot according to individual needs, which makes the system very flexible. Lime's project managers are also very attentive, solution-oriented, and competent. **What do you dislike about Lime CRM?** Sometimes the system can be perceived as somewhat outdated in its design. **What problems is Lime CRM solving and how is that benefiting you?** We also use Lime as a booking system. Additionally, Lime is also used for case management. ### 40. Lime review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** Simple CRM system that allows me and my colleagues to easily see how the business is functioning. **What do you dislike about Lime CRM?** Unfortunately, there are quite often system outages that prevent me and my colleagues from working as smoothly as desired. **What problems is Lime CRM solving and how is that benefiting you?** We get a better overview of our processes. ### 41. Work good almost al the time. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** Data, making it easy for our organisation to save time and not putting it to costumers who waste our time and only asking for quotes. **What do you dislike about Lime CRM?** When it is not working, it takes time to get it working. **What problems is Lime CRM solving and how is that benefiting you?** All kinds of problems, both information and statistics. ### 42. A good system to save your customers' information in one place. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** Have been able to build it so that it fits well with our business. **What do you dislike about Lime CRM?** I had wished it was possible to import more statistics from PowerBI. **What problems is Lime CRM solving and how is that benefiting you?** We get a good look at club agreements and their history. We can also enter them so that we can track contract durations. ### 43. A happy customer! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** Easy-to-use interface with clear processes! A great overview on the start page. **What do you dislike about Lime CRM?** Sometimes there is one click to many but all in all a simple tool to use. **What problems is Lime CRM solving and how is that benefiting you?** Simple overview of pipeline as well as sales activities. ### 44. Capable but improvements can be done **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** Easy to use, easy to change things. Fairly easy to export data. Haven't done much repotring. Easy todecide what I like to see in my views. **What do you dislike about Lime CRM?** Some limitations in how things can be connected. One should point out that we should need to make an internal revison of what we should have in teh system. So maybe we have missed some features. **What problems is Lime CRM solving and how is that benefiting you?** Keep track of contacts, history with them and connect people to projects. ### 45. Easy to use and managable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2023 **What do you like best about Lime CRM?** It is veryeasy to use and all its features **What do you dislike about Lime CRM?** the mobileversion. To simpel and not advanced enough **What problems is Lime CRM solving and how is that benefiting you?** holding all our customer information and plans in one place. ### 46. customer advisor **Rating:** 4.5/5.0 stars **Reviewed by:** monica . | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** Simple and appealing to use with many great features gathered in one system **What do you dislike about Lime CRM?** missing a booking function if it hasn't been added recently? **What problems is Lime CRM solving and how is that benefiting you?** complete our property system today ### 47. Flexible and competent CRM software **Rating:** 4.0/5.0 stars **Reviewed by:** Lars J. | Enterprise (> 1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Lime CRM?** It is highly adjustable to meet specific needs. **What do you dislike about Lime CRM?** UI could still improve regarding speed and functionality **What problems is Lime CRM solving and how is that benefiting you?** Keep track of all our customers, contacts, agreements and deals. ### 48. - **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Lime CRM?** The simplicity of finding people, organizations, and agreements **What do you dislike about Lime CRM?** As an administrator, it can be a bit tricky to modify by yourself **What problems is Lime CRM solving and how is that benefiting you?** The simplicity of finding which agreements customers have ### 49. Intuitive CRM-system with excellent integration-possibilities **Rating:** 4.5/5.0 stars **Reviewed by:** Kent E. | Affärsområdeschef, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** It's easy - almost intuitive - to use. Even for beginners. **What do you dislike about Lime CRM?** That not all surrounding systems are already integrated. **What problems is Lime CRM solving and how is that benefiting you?** Structuring information about clients,, issues etc ### 50. Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Lime CRM?** Integration with our other systems. Case management and digital quote and contract management **What do you dislike about Lime CRM?** No integration with our financial system. **What problems is Lime CRM solving and how is that benefiting you?** Digital management of contract documents and quotations ## Lime CRM Discussions - [What is your experience with Lime CRM for customer relationship management, and what improvements could be made?](https://www.g2.com/discussions/what-is-your-experience-with-lime-crm-for-customer-relationship-management-and-what-improvements-could-be-made) - [What is Lime CRM used for?](https://www.g2.com/discussions/what-is-lime-crm-used-for) - [View Lime CRM pricing details and edition comparison](https://www.g2.com/products/lime-crm/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+10%3A57%3A42+-0500&secure%5Bsession_id%5D=730cc1d2-e89a-49b7-97b2-80192593e5f4&secure%5Btoken%5D=6fc6a170131644e3ed4eb06427ac839816b3cb3e18f9626b2eb15022698b4fe4&format=llm_user) ## Lime CRM Integrations - [GetAccept](https://www.g2.com/products/getaccept/reviews) ## Lime CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Generative AI** - Generative AI **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Lime CRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,683 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,297 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,822 reviews)