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Bright Pattern

By Bright Pattern

4.4 out of 5 stars

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Bright Pattern Reviews & Product Details

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Bright Pattern Reviews (98)

Reviews

Bright Pattern Reviews (98)

4.4
98 reviews

Pros & Cons

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Jamie H.
JH
Customer Service Team Lead
Small-Business (50 or fewer emp.)
"Great for Scalability."
What do you like best about Bright Pattern?

I love how seamless it all is multiple channels all in one place. Review collected by and hosted on G2.com.

What do you dislike about Bright Pattern?

There is quite a high learning curve once you start working with bright pattern. Review collected by and hosted on G2.com.

Moustafa Y.
MY
Contact Center Operations Manager
Enterprise (> 1000 emp.)
"Easy Comfortable tool"
What do you like best about Bright Pattern?

All we need is included to manage a call center Review collected by and hosted on G2.com.

What do you dislike about Bright Pattern?

Actually nothing specific to mention as its easy go Review collected by and hosted on G2.com.

AMY B.
AB
Customer Service Specialist
Small-Business (50 or fewer emp.)
"Wonderful and educational."
What do you like best about Bright Pattern?

How easy it was to navigate. The customer support was just wonderful, and the implementation was just easy. Review collected by and hosted on G2.com.

What do you dislike about Bright Pattern?

There was nothing to dislike. I thought it was just wonderful to use. Review collected by and hosted on G2.com.

Nicole C.
NC
Director of Customer Service
Mid-Market (51-1000 emp.)
"Great Platform, Excellent Support Team!"
What do you like best about Bright Pattern?

The confiuuration and impelemtation proess was thorough and easy at the same time. The simplementation team was excellent to work with and still meets with us regularly to ensure we are getting the most out of the platform. Review collected by and hosted on G2.com.

What do you dislike about Bright Pattern?

I don't find any real downside to the system. When we have a recommendation for a new feature, our team works with us toget it priotitized. Review collected by and hosted on G2.com.

BS
Mid-Market (51-1000 emp.)
"Great Product and Amazing Support Team"
What do you like best about Bright Pattern?

Bright Pattern is an incredibly user friendly program and was very easy to set up. Additionally, any questions or issues we've had have been quickly resolved and been handled with great care. Review collected by and hosted on G2.com.

What do you dislike about Bright Pattern?

I've thought about negative comments to write, but Bright Pattern is our most user friendly and preferred cloud service solution. We compare all other vendors to their service. Review collected by and hosted on G2.com.

Verified User in Automotive
UA
Mid-Market (51-1000 emp.)
"A smaller company that was truly built as an omnichannel platform solution."
What do you like best about Bright Pattern?

The support during implementation and post implementation has been amazing. Even when we were having challenges Bright pattern has been open about making changes in the future to meet our needs. They continue to meet with us weekly even months after deployment. We have been extremly happy with the level of investment and attention to detail so far. Review collected by and hosted on G2.com.

What do you dislike about Bright Pattern?

Being a smaller and newer company they lack some functionality that we took for granted on our previous system. The reporting has been a challnge since we have to take the raw data and make our own reporting. This adds another level of complexity when trying to launcha new system and then understand the best way to optimize performance with the system and with our agents. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
IH
Enterprise (> 1000 emp.)
"Experience using Bright Pattern"
What do you like best about Bright Pattern?

It gives the best omnipresent options to thw organization. Review collected by and hosted on G2.com.

What do you dislike about Bright Pattern?

I did not like the part of lack of customization aspect of and configurability of the user interface. Review collected by and hosted on G2.com.

Verified User in Automotive
AA
Small-Business (50 or fewer emp.)
"Excellent product"
What do you like best about Bright Pattern?

Bright Pattern is a fantastic call center telephony system with many in and out of the box options for managing customer contacts. Review collected by and hosted on G2.com.

What do you dislike about Bright Pattern?

While Bright Pattern is a top notch phone system, there is room for improvement when it comes to handling high volumes of email contacts. Review collected by and hosted on G2.com.

Verified User in Automotive
AA
Mid-Market (51-1000 emp.)
"Great automation potential!"
What do you like best about Bright Pattern?

The functionality and flexibility in the voice and chat scenarios are fantastic and provide huge potential for automation! I also love how much control we have to build our own functionality. Review collected by and hosted on G2.com.

What do you dislike about Bright Pattern?

Email is missing the level of functionality available for chat and voice contacts, and is therefore lacking in the ability to prioritize and automate. Review collected by and hosted on G2.com.

Verified User in Consumer Services
AC
Small-Business (50 or fewer emp.)
"Solid Call Center Sotware"
What do you like best about Bright Pattern?

BP is highly felxible and potential adaptions have always been implemented. I personally liked the onboarding team (David Panel was great help). The system is very wide in functions and many things can be tailored to the software you need. Review collected by and hosted on G2.com.

What do you dislike about Bright Pattern?

There are no actual AI features in BP - these are just subcontrated to IBM and costs are fowarded. Nothing "amazingly modern" revealed to me. Review collected by and hosted on G2.com.

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Bright Pattern Features
Voice
Web Chat
Mobile SMS
Session Routing
Session Queuing
Concurrent Calling
Session Summary Notes
Administrator Access
Reporting & Dashboards