Having used Clarity Connect with Skype for Business, this reviewer found that it enhanced skills-based routing and improved first-call resolution rates. The lack of a call escalation option and potential difficulties in transferring calls may lead to a less efficient customer experience.
View Full ReviewClarity Connect perfectly works with Skype for Business. I am glad that all programs differents features are easily accessed from the Skype platform with just a single click without having to go through several different programs. Review collected by and hosted on G2.com.
Clarity Connect has a problem with data reconciliation. There are always issues of syncing which often result in double entries and wrong information about the customers. It generates a lot of tedious tasks for agents who may have to deal with comparison of data differences. Review collected by and hosted on G2.com.
Let me tell you that Clarity Connect is a great solution because it seamlessly works with Skype for Business. To be able to have all the call center features at my fingertips and within the familiar confines of Skype is a major plus. Review collected by and hosted on G2.com.
Clarity Connect has not integrated well with our CRM system or marketing automation platform, which has meant a lot of setup and manual data entry involved. This disrupts workflows and creates data silos which is counterproductive for a contact center solution. Review collected by and hosted on G2.com.
I value the convenience with Clarity Connect. The call recording and quality checking highlights have been instrumental in further developing our client support group's presentation. Review collected by and hosted on G2.com.
I can only with significant effort track specialist execution by unambiguous client fragments or drill down into call surrender reasons. This makes it challenging to enhance our general contact community tasks. Review collected by and hosted on G2.com.
Working with their business strategy and consulting services teams was one of the top highlights. We collaborated to create a strategic vision and craft insightful roadmaps to empower our business for the better and outpace our biggest competitors. Review collected by and hosted on G2.com.
Dislike isn't the best word to describe. It sounds too negative. There were some hiccups along the road during the initial sales process, but that happens every time a product is evaluated. Review collected by and hosted on G2.com.
Fast internet, affordable prices, no throttling or slowing down Review collected by and hosted on G2.com.
I don't dislike anything about the service Review collected by and hosted on G2.com.
Easy to use, clean and simple interface. Review collected by and hosted on G2.com.
UI - clicking an agent expands their history but re-clicking it doesn't contract it.
Buggy - At every session, "Hide Queues" setting is not saved. Review collected by and hosted on G2.com.
it was very illustrated and the color we're great . I love the black background and the writing in colors . Review collected by and hosted on G2.com.
at times the info seemed innacurate , like when i would try to transfer a call it would not connect , they're we're a lot of crashes . Review collected by and hosted on G2.com.
I like that my team does not have to use a separate client along with their SfB chat client. Clarity Connect is fully integrated into the native SfB client. Review collected by and hosted on G2.com.
We have not come across anything we do not like about the product. Review collected by and hosted on G2.com.
It is cloud hosted, hence can be accessed from a browser anywhere. Review collected by and hosted on G2.com.
The interface is very dated and not very intuitive. It has some learning curve to get to know your way around the tool. Review collected by and hosted on G2.com.
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