Altitude Xperience Reviews & Product Details

I love the ease of use and reliability of Altitude Xperience. It's great for handling and recording calls, which gives me insights about the guest experience. The initial setup was seamless and it makes voice and guest interactions seamless too. Review collected by and hosted on G2.com.

noting actually Review collected by and hosted on G2.com.

The product, in terms of call handling is very stable. However realtime KPI view supervisor windows is quite elementary. Review collected by and hosted on G2.com.

Voice & screen recording application AER has never worked without an issue in our environment since installation. Review collected by and hosted on G2.com.

Stability and interaction with the team that supports the environment Review collected by and hosted on G2.com.

PS dependencies for customizations, the user could have more autonomy Review collected by and hosted on G2.com.

The omnichannel solution of contact centre. Review collected by and hosted on G2.com.

It's a bit difficult to find a gap, maybe the calculation of costs. Review collected by and hosted on G2.com.

The way the team is always willing to help our clients, when our final clients have many requests, the support team is always ready to solve any request. In form of giving us the reports we need, or advising us of how to tune properly the platform to reach as many calls (in outbound) Review collected by and hosted on G2.com.

That is hard to get custom reports. When the banks and our clients ask us for some reports, it's sometimes hard to get them easily, making us escalate it to Altitude Support team, sometimes it's about users' knowledge, but sometimes it's the Altitude Xperience platform that does not give us the info. Review collected by and hosted on G2.com.

The response time and integration with so many third party software, integration with speech analytics and chatbots are one of the best things that the current market is improving. Review collected by and hosted on G2.com.

Altitude has so many modules that it's really hard to find something to dislike, something that i dislike it's the documentation about the scripting, some definitions are not totally understandable Review collected by and hosted on G2.com.

I like the new architecture of the product, with the concept of services and a central contact profile. Sweet! Review collected by and hosted on G2.com.

Not be able to readily migrate my scripts and configurations to from an older version to a higher version of the product. V7 did this better :) Review collected by and hosted on G2.com.

The economic model of the licenses is easy to understand and sell. The support from the presales area and the channel manager is excellent, as they are always willing to resolve our doubts and support us in the commercial processes. The response times are very fast. Review collected by and hosted on G2.com.

We replaced the ACD of Alcatel-Lucent with the Altitude UCI solution; however, we found that several basic functions required development or scripting, which made our offers more expensive. Review collected by and hosted on G2.com.

Full engagement on all major channels used to communicate with our customers. The possibility of working everywhere without the cost of maintaining a large infrastructure. Review collected by and hosted on G2.com.

Being a cloud based service depends on the performance of external communications infrastructure. Sometimes the performance can suffer from external contingencies. Review collected by and hosted on G2.com.

The quick answer. It is very easy to contact Altitude people and involve them in our projects. The commercial people are close to our business and close to the customer. They have the capabilities to understand the customer and adapt the right price. The capacity to easily integrate with other voice platforms. Review collected by and hosted on G2.com.

We don't dislike anything. Nothing at all. It is very easy to contact Altitude people and involve them in our projects, comparing to other vendors. Other vendors don't have the capabilities to understand the customer and adapt the right price. Review collected by and hosted on G2.com.