--- title: Altitude Xperience Reviews meta_title: 'Altitude Xperience Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 44 reviews by the users' company size, role or industry to find out how Altitude Xperience works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 44 scale: '5' date_modified: '2026-07-13' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Altitude Xperience Reviews **Vendor:** Enghouse Systems **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.0/5.0 **Total Reviews:** 44 ## About Altitude Xperience Altitude Xperience business package offers a cost effective, flexible and reliable solution for each business need. Delivered On Premise or Cloud. Altitude has a 25-year track record of industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. Altitude Software has 12 offices in four continents, a 160-strong partner network, and is ISO 9001 certified for its worldwide customer support. ## Altitude Xperience Pros & Cons **What users like:** - Users find the **call recording feature** of Altitude Xperience valuable for enhancing guest insights and interactions. (1 reviews) - Users praise the **ease of use** of Altitude Xperience, highlighting its seamless setup and reliable call handling. (1 reviews) - Users value the **easy setup** of Altitude Xperience, enhancing reliability and streamlining call handling and recording. (1 reviews) - Users value the **efficiency** of Altitude Xperience for its seamless call handling and reliable guest interactions. (1 reviews) - Users appreciate the **ease of use and reliability** of Altitude Xperience for managing guest interactions effectively. (1 reviews) - Platform Reliability (1 reviews) - Recording Features (1 reviews) - Reliability (1 reviews) - Seamless Experience (1 reviews) - Setup Ease (1 reviews) ## Altitude Xperience Reviews ### 1. Seamless Communication and Reliable Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sharif H. | Concierge Assistant Manager **Reviewed Date:** January 08, 2026 **What do you like best about Altitude Xperience?** I love the ease of use and reliability of Altitude Xperience. It's great for handling and recording calls, which gives me insights about the guest experience. The initial setup was seamless and it makes voice and guest interactions seamless too. **What do you dislike about Altitude Xperience?** noting actually **What problems is Altitude Xperience solving and how is that benefiting you?** Altitude Xperience makes voice and guest interactions seamless, handles calls well, and offers recording features that provide insights into guest experience. ### 2. Altitude can be better **Rating:** 2.5/5.0 stars **Reviewed by:** Romi B. | AGM Quality Control & New Project, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2023 **What do you like best about Altitude Xperience?** The product, in terms of call handling is very stable. However realtime KPI view supervisor windows is quite elementary. **What do you dislike about Altitude Xperience?** Voice & screen recording application AER has never worked without an issue in our environment since installation. **What problems is Altitude Xperience solving and how is that benefiting you?** Our challenge has been with the knowledge level of the partner in resolvnig issues in a timely manner. The application required OEM involvement with almost all issues. ### 3. Platform Administrator **Rating:** 4.0/5.0 stars **Reviewed by:** João Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2020 **What do you like best about Altitude Xperience?** Stability and interaction with the team that supports the environment **What do you dislike about Altitude Xperience?** PS dependencies for customizations, the user could have more autonomy **What problems is Altitude Xperience solving and how is that benefiting you?** The platform has evolved over the years and some features have been implemented to meet the needs of the business and operations area, such as channel control. ### 4. Totally recommended **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about Altitude Xperience?** The omnichannel solution of contact centre. **What do you dislike about Altitude Xperience?** It's a bite difficult to find a gap, maybe the calculate of costs. **Recommendations to others considering Altitude Xperience:** Maybe more and more integration to omnichannel and not just like customer experience centre, moreover and insights and engagement analysis. **What problems is Altitude Xperience solving and how is that benefiting you?** Within Altitude you can dedice better and faster about the main decission of your company and its communication. ### 5. Quality as a Rule **Rating:** 5.0/5.0 stars **Reviewed by:** Jheyson David A. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Altitude Xperience?** The way the team is always willing to help our clients, when our final clients have many requests, the support team is always ready to solve any request. In form of giving us the reports we need, or advising us of how to tune properly the platform to reach as many calls (in outbound) **What do you dislike about Altitude Xperience?** That is hard to get custom reports. When the banks and our cliensts ask us for some reports, its sometimes hard to get them easely, making us to scalate it to Altitude Support team, sometimes is about users knowlege, but sometimes is the Altitude Xperience platform that does not give us the info. **Recommendations to others considering Altitude Xperience:** Strongly recommended, the capability of measure your hard work and boost it is whats going to make your business grow! **What problems is Altitude Xperience solving and how is that benefiting you?** Indicators, we are finally getting to know our real statistics, and boosting like ever before our productivity ### 6. Altitude response time **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge C. | Developer, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Altitude Xperience?** The response time and integration with so many third party software, integration with speech analytics and chatbots are one of the best things that the current market is improving. **What do you dislike about Altitude Xperience?** Altitude has so many modules that it's really hard to find something to dislike, something that i dislike it's the documentation about the scripting, some definitions are not totally understandable **Recommendations to others considering Altitude Xperience:** If you want a cloud solution and integrations for the company, Altitude it's one of the best for it, introducing some of the most bigger software as a ERP and totally understandable to navigate. **What problems is Altitude Xperience solving and how is that benefiting you?** Most of them is business indicators, massive uploads of data and complete profile of a client through all campaigns ### 7. Once I understood the framework, working with Altitude Xperience is pure joy! **Rating:** 5.0/5.0 stars **Reviewed by:** GARFIELD H. | Senior Programmer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Altitude Xperience?** I like the new architecture of the product, with the concept of services and a central contact profile. Sweet! **What do you dislike about Altitude Xperience?** Not be able to readily migrate my scripts and configurations to from an older version to a higher version of the product. V7 did this better :) **What problems is Altitude Xperience solving and how is that benefiting you?** Well, as a call center our business is selling on the phone and Altitude Xperience makes that real easy with the scripting tools it provides. Our scripts are HTML-based and the tool makes working with HTML really easy thus providing a rich interface for our agents to work with. We believe this has helped our agents be better at what they do, selling our client's products. ### 8. Experience working with Altitude from presales **Rating:** 3.5/5.0 stars **Reviewed by:** William H. | Gerente Innovacion y Diferenciacion, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about Altitude Xperience?** The economic model of the licences is good to understand ad sell, The support of the presales area and the channel manager is excellent given that they are always willing to resolve our doubts and support us in the commercial processes. the response times are very fast **What do you dislike about Altitude Xperience?** We replace the ACD of Alcatel-Lucent for the Altitude UCI solution, however we see that several basical functions required development or script, this situation generated that our offers are more expensive. **Recommendations to others considering Altitude Xperience:** from the presale perspective I see that it is not very easy to contemplate all the components required at the service level, since there are some features that require the development of additional scripts to meet expectations that are basic for the client. **What problems is Altitude Xperience solving and how is that benefiting you?** new multi-channel functionalities such as mail, chat and IVR were included which will support the university to improve contactability with students ### 9. Altitude Xperience suite provides all the necessary tools to engage your customer **Rating:** 2.5/5.0 stars **Reviewed by:** Pedro M. | Senior SQL Server Developer / DBA, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Altitude Xperience?** Full engagement on all major channels used to comunicate with our customers. The possibility of working everywhere without the cost of maintaining a large infrastructure. **What do you dislike about Altitude Xperience?** Being a cloud based service depends on the performance of external comunications infrastructure. Sometimes the performance can suffer from external contigenciies. **Recommendations to others considering Altitude Xperience:** Altitude has decades of experience on this field. Its a company that keeps improving, aiming to lead the industry. I have worked with them in their earlier versions, mainly for call centers ans was impressed the evolution that they made, first to contact centers and then to a full engament services - keeping up with social media and all the major comunications providers. I believe that Altitude Xperience will bring your customers closer to you. **What problems is Altitude Xperience solving and how is that benefiting you?** Having a multi channel contact center framework gives us the oportunitty to focus on business only. ### 10. Besta partnership in contact centers solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Jose L. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Altitude Xperience?** The quick answer. It is very easy to contact Altitude people and involve them in our projects. The commercial people are close to our business and close to the customer. They have the capabilities to understand the customer and adapt the right price. The capacity to easyly integrate with other voice platforms. **What do you dislike about Altitude Xperience?** We don's dislike anyting. Nothing at all. It is very easy to contact Altitude people and involve them in our projects, comparing to other vendors. Other vendors don't have the capabilities to understand the customer and adapt the right price. **Recommendations to others considering Altitude Xperience:** To contact Altitude and visit a customer with a contact center solution. To contact a partner like Warpcom with Altitude solutions. Improve the business with a rapidly return on investment (ROI). **What problems is Altitude Xperience solving and how is that benefiting you?** The possibility to costumize a solution ### 11. Very comprehensive tool for contact centers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2019 **What do you like best about Altitude Xperience?** The latest version is a complete solution for all agent management and communication with all CRM systems. **What do you dislike about Altitude Xperience?** It should be a tested and certified solution for high availability Windows environments. **Recommendations to others considering Altitude Xperience:** Is it necessary to report? **What problems is Altitude Xperience solving and how is that benefiting you?** The main problem has been the consistency of the data. ### 12. Excellent for past 7 years; Now Fading **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2019 **What do you like best about Altitude Xperience?** When we set it up in 2011, it was just 15 days. Then we were just running the show. No issues in Operations for 7 years. **What do you dislike about Altitude Xperience?** Though there were no issues in Operations, we faced challenges in getting new requirements developed or of late (for the past 3 years at least) so issues were unanswered for months and years too. Then when we decided to upgrade - disaster struck. Altitude HQ is working on our issues right now.. **Recommendations to others considering Altitude Xperience:** Technical Knowledge of Partners to be improved.. Administrators (like me) can be provided basic training as a value add feature.. **What problems is Altitude Xperience solving and how is that benefiting you?** Struggling to get the features which we used in 7.5 in 8.4... Yet to see the benefits... ### 13. Need more time even the default features **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about Altitude Xperience?** I like the way is possible to integrate with ther platforms. **What do you dislike about Altitude Xperience?** -I think SIP protocol of Altitude is not mature and still is not flexible comparing with the evolution that this protocol has had, is not possible for a call to go back to a PBX to come, the DID will missing. The bidirectional interactions is limited because poor developt of your SIP motor. - Need much more scripting even in basic functions, for example, automatic agents, forwardings, the chat has no names of the agent, , - Silverligth in uSupervisor is obsolete, u supervisor doesnt work in EDGE. - Why is need it to restart daily the instance?. - Altitude doesn't have some parameters for reportings, as log in or log out of the agents, and causes of log off. - The support page looks rustic, is difficult to navigate. - The format od download records is always G711 even if is stored in GSM. **Recommendations to others considering Altitude Xperience:** Altitude need much more time dedication and high skills in **What problems is Altitude Xperience solving and how is that benefiting you?** Chat ### 14. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Carolina O. | Senior Business Executive, Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about Altitude Xperience?** The first thing that a customer service software with omnichannel capabilities can deliver to your operation is powerful support for multiple channels. Phone, chat, email, and social media are the main ones, and currently, understanding the demand of the new consumer, it is mandatory to understand which are necessary and make them available. This is what Altitude does! **What do you dislike about Altitude Xperience?** We have nothing to complain about Altitude Software. **What problems is Altitude Xperience solving and how is that benefiting you?** More than supporting multiple channels, a customer service software with omnichannel capabilities will integrate all of them into a single interface. A single operator can handle different channels from the same platform. ### 15. Excellent Updates **Rating:** 5.0/5.0 stars **Reviewed by:** Nikos P. | C#/C++ CT/CTI Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2019 **What do you like best about Altitude Xperience?** The latest updates you have made including the silverlight, chat & chat bot updates, guides the software to to a different dimension! **What do you dislike about Altitude Xperience?** I didn't like the chat websocket protocol only because it has some security issues. **Recommendations to others considering Altitude Xperience:** It's the best value for money product so far! Altitude Xperience includes a lot of features and can be integrated with easy. **What problems is Altitude Xperience solving and how is that benefiting you?** By using Altitude Xperience, we have solve our business problems because the strategy center and the workflow is the most powerful tool which covers you at the maximum. ### 16. Powerful and very flexible solutiopn **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Altitude Xperience?** Multiple and easy integrations solutions to interact with client business applications. Very powerful scripting development to adjust the product to customer specific needs and easy way to dynamically apply live changes to it without impacting the contact center operations **What do you dislike about Altitude Xperience?** Monitoring , administration and reporting mixed on the same supervisor application with multiple and complex settings not often needed to manage or maintain the system. Complex reporting that requires SQL skills and a good knowledge of the product metrics and entities **What problems is Altitude Xperience solving and how is that benefiting you?** Complex IVR routing for all incoming calls. Calls managed by priority for multiple medical scenarios. Automatic IVR outbound for patient appointments and reminders. Integrations with health care applications in order to have a single view of the patient health history, medication and appointments. ### 17. Good, the problem is the stability of the product and the unavailability **Rating:** 3.0/5.0 stars **Reviewed by:** Isabel V. | Subdirectora TI Operaciones, Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about Altitude Xperience?** The close relationship with the client, the understanding with our IT and business that we had, now the teams have changed and we hope not to lose it. **What do you dislike about Altitude Xperience?** The maintenance of the product/infrastructure, one must reach major crises to have specialized resources instead of having preventive maintenance and a quick response from experts when there are serious incidents. **What problems is Altitude Xperience solving and how is that benefiting you?** Scalability, growth in campaigns and users. In the future, we hope to be able to exploit prioritization and workflow. ### 18. OP **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2019 **What do you like best about Altitude Xperience?** The interface and sometimes is very flexible for a cloud service. The cloud platform has a very appealing GUI. The service is very stable and it is not necessary a lot of training to work with. I love the scripting component for the cloud it is really nice and powerful. **What do you dislike about Altitude Xperience?** Reports and integrations to third party components is still very limited in the cloud which is the only plataform I have been in contact. The cloud platform does not have many features and lacks integrations and APIs to integrate to third partuy apps. **Recommendations to others considering Altitude Xperience:** No sure what this question means... **What problems is Altitude Xperience solving and how is that benefiting you?** Very easy to setup a campaing and start from the scratch. ### 19. Information all in one place. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2018 **What do you like best about Altitude Xperience?** The fact that, regardless of the medium that customers want to contact us with (Phone, web chat, video, twitter, email), they are all maintained and controlled within a single system , which make it easy to determine routing strategies, priorities, skills and reporting. This system is only hindered by your imagination. **What do you dislike about Altitude Xperience?** I dislike the fact that we are still using Internet Explorer for the supervisory portal, but this is changing soon. **What problems is Altitude Xperience solving and how is that benefiting you?** We use this system for our telesales, customer services and field admin teams, and gives us the ability to route customers to under-utilised areas of the business. ### 20. Good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Miguel B. | Noc Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2019 **What do you like best about Altitude Xperience?** The study environment was very friendly and the material was very useful **What do you dislike about Altitude Xperience?** It can be difficult to understand the amount of details and submenus that the application presents **What problems is Altitude Xperience solving and how is that benefiting you?** I found it useful to solve requests for support from altitude contact center users ### 21. Altitude partner **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Altitude Xperience?** I really appreciate the availability and flexibility of the team. Also important is the knowledge they show of the product. **What do you dislike about Altitude Xperience?** The product lacks a bit of innovation and GUI redesign. Comparing with some of Altitude's younger competitors, the usability and information presentations sims outdated, although with a higher functionality. The thing is that people buy a lot with the eyes... **What problems is Altitude Xperience solving and how is that benefiting you?** Mannerly I'm solving phone contact difficulties, like calls flying from one person to the another and long waiting time and callback availability. ### 22. Perfect for a call center **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2019 **What do you like best about Altitude Xperience?** Finally omnichannel can be applied and the consolidated data can be had **What do you dislike about Altitude Xperience?** In this new version there is no database manual available **What problems is Altitude Xperience solving and how is that benefiting you?** The same contact can finally have events divided into different contact channels ### 23. We have a great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Orlando T. | Gerente de Infraestrutura, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Altitude Xperience?** Altitude has in my opinion the best solution for voice and call center. Stable Complete Friendly Interface **What do you dislike about Altitude Xperience?** Voip Evolution with improvement Wireless and Mobility **What problems is Altitude Xperience solving and how is that benefiting you?** - Agility to talk with our clients - Process Facility - Problems solution ### 24. Altitude experience **Rating:** 4.0/5.0 stars **Reviewed by:** Artem M. | IT System Administrator, Technical support, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Altitude Xperience?** it is easy to work with. new agent setup process is simple as well **What do you dislike about Altitude Xperience?** you need some experience to configure and spin up a new call center campaign. not enough documentation. **What problems is Altitude Xperience solving and how is that benefiting you?** call center solution ### 25. Contact Center UdeA **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about Altitude Xperience?** The plataform is very flexible, customizable and complete. **What do you dislike about Altitude Xperience?** In order to have all those features you need to code scripts in a propietary language. The infrastructure is complex with several servers virtualized. **Recommendations to others considering Altitude Xperience:** Yes but...... If they are ready to commit the level of complexity, yes. Only for large implementations, becouse so the complexity of starting up will pay by itself. **What problems is Altitude Xperience solving and how is that benefiting you?** Contact Center for the citizen attention on an university. ### 26. Very Good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2019 **What do you like best about Altitude Xperience?** The platform offers easy way to customize the agent screen and IVR **What do you dislike about Altitude Xperience?** Very complex to configure and operate, dashboard not usual **Recommendations to others considering Altitude Xperience:** Excellent tool but need improve support and bug corrections **What problems is Altitude Xperience solving and how is that benefiting you?** I delivery Altitude Xperience to my customers, and resolve the many situations, the last installation has in the Lojas Quero Quero to resolve all difficult the customer haver to answer the final client. ### 27. CX **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Altitude Xperience?** The productivity, performance and support of the Solve4me team that has brought a lot of evolution in the usability of the solution. **What do you dislike about Altitude Xperience?** There was a distancing and difficult contact with Altitude team, where we did not have the proper support to know and extract the best practices of the solution. **What problems is Altitude Xperience solving and how is that benefiting you?** We have not yet been contacted directly to know and better evaluate ### 28. I manage the system from the IT perspective **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Altitude Xperience?** It works all the time, no crashes or glitches. **What do you dislike about Altitude Xperience?** Reports, dont seem to have what we need out of the box **What problems is Altitude Xperience solving and how is that benefiting you?** Call Center ### 29. Great tool for some scena **Rating:** 3.0/5.0 stars **Reviewed by:** Santiago G. | Architect , Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2019 **What do you like best about Altitude Xperience?** Cloud implementation, good support on the language we need **What do you dislike about Altitude Xperience?** Still growing, small implementations, ecxper **What problems is Altitude Xperience solving and how is that benefiting you?** Centralized interactions, information in one pla ### 30. System analyst developing Front Altitude and C# with integration to dialer **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Altitude Xperience?** Ease of front-end creation for operational use. Possibility to handle contacts in different campaigns on the dialer. Possibility to apply different types of rules. **What do you dislike about Altitude Xperience?** Lack of real-time reports, inability to extract due to the risk of slowing down the front of the operation **What problems is Altitude Xperience solving and how is that benefiting you?** I have not yet been able to see the benefits due to limited use. ### 31. Altitude 8 uci **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Altitude Xperience?** I like fast installation. Possibility to create own scripts. **What do you dislike about Altitude Xperience?** Lots of bugs and updates during implementation stage **Recommendations to others considering Altitude Xperience:** Altitude Xpereince should be consider by mid size companies, it provides a good value for the cost, and provides the capabilities to be tailored to the individual business needs **What problems is Altitude Xperience solving and how is that benefiting you?** We delivered one product which combine couple of customer communication channels. ### 32. QUALITY AND EXCELLENT SERVICE **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about Altitude Xperience?** THE TREATMENT I RECEIVED IN THE PAST, THE COMMERCIAL WAS EXCELLENT AND THE TECHNICIANS VERY PLEASANT AND COMPETENT, EVERY TIME THERE WAS AN INCIDENT IT WAS RESOLVED QUICKLY **What do you dislike about Altitude Xperience?** CHANGES IN THE COMPANY AND IN THE WAY AND PROCEDURES OF ACTING, I PERSONALLY NOTICED THESE CHANGES QUITE A LOT, IT WAS MUCH BETTER AT THE BEGINNING **What problems is Altitude Xperience solving and how is that benefiting you?** WE MANAGE OUR CONTACT CENTER ### 33. Recommended Features. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about Altitude Xperience?** Quite interesting features have been included, such as the macro instance theme, Skiles management, etc... **What do you dislike about Altitude Xperience?** I believe there is still no sufficiently stable version, we continue finding bugs in the installed versions. **What problems is Altitude Xperience solving and how is that benefiting you?** Management of Skiles without agents having to log out. ### 34. My high and low Altitude experience **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Altitude Xperience?** The fact that it is web based makes it easier to access. **What do you dislike about Altitude Xperience?** There are still several issues pending to be fixed, it seems like the demand is way ahead than Altitude technicians. **What problems is Altitude Xperience solving and how is that benefiting you?** Call Center daily tasks. ### 35. Good at unified call treatment **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2019 **What do you like best about Altitude Xperience?** Business KPI and social network integration **What do you dislike about Altitude Xperience?** Sometimes dependency of 3rd party api versions **What problems is Altitude Xperience solving and how is that benefiting you?** Business problems: lack of unified treatment of interactions Solution: unified queue and first call resolution. Business KPI is a must. ### 36. Interesting power dialer **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Altitude Xperience?** Power dialer is user friendly and it has main features needed out-of-the-box **What do you dislike about Altitude Xperience?** As an inbound CTI the product is not so flexible for international deployment **What problems is Altitude Xperience solving and how is that benefiting you?** Telemarketing outbound campaigns ### 37. Very very good! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Altitude Xperience?** The ideas and the very good knowledge sharing. **What do you dislike about Altitude Xperience?** Nothing. All was very good and usefull.. **What problems is Altitude Xperience solving and how is that benefiting you?** It helps us in the challenge of locate people to offer our services ### 38. Powerfull and world class dialer and telecom suite **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Altitude Xperience?** Featured dialer, easy to setup and operate and great vendor support **What do you dislike about Altitude Xperience?** A little bit pricey when it comes to minor customizations **What problems is Altitude Xperience solving and how is that benefiting you?** Dialer for contact centers ### 39. Altitude Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Altitude Xperience?** The stability of the solution and ease of setup **What do you dislike about Altitude Xperience?** The incosistent sizings during the pre-sales step **What problems is Altitude Xperience solving and how is that benefiting you?** Campaign and customer retention with ACS ### 40. Customer Director **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Altitude Xperience?** customer experience and customer journey **What do you dislike about Altitude Xperience?** erlang planning & ftes forecasting monthly **What problems is Altitude Xperience solving and how is that benefiting you?** forecasting, quality assurance ### 41. Amazing call and incident management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Liju L. | Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2018 **What do you like best about Altitude Xperience?** Have a very good interface and reporting is amazing.More over the IVR system is very advance and have all the fractures available in the market.We have been using the tool for last 5 years and never faced an issue .Never faced any downtime so far and all the upgrade activity was well ahead planed and kept is informed. **What do you dislike about Altitude Xperience?** The over all licencing price was bit on the expensive side compare to the competitive items in the market,We have few issue where it was performing was slow but the response from the technical team was very good and have sorted out in no time. **Recommendations to others considering Altitude Xperience:** Very good solution but may bit high on the pricing front **What problems is Altitude Xperience solving and how is that benefiting you?** Incident management and call managment ### 42. Altitude Dialer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2018 **What do you like best about Altitude Xperience?** Amazing product to work with. user friendly. instant resolution of problems. using altitude from last 6 years and have seen a lot of gain in productivity and it is very cost effective. brilliant support from service team. **What do you dislike about Altitude Xperience?** needs to improvise of reporting mechanism **Recommendations to others considering Altitude Xperience:** its amazing product and user friendly **What problems is Altitude Xperience solving and how is that benefiting you?** Connectivity with clients. managing PRIs to maximum. ### 43. We are using Altitude for the past 5 + years i our company. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2018 **What do you like best about Altitude Xperience?** It is simple for a inbound outbound calls reports are robust. **What do you dislike about Altitude Xperience?** Downtime happens due to application weirdness and hotfixes are not given in a effective manner. Every time we have to upgrade the version. **What problems is Altitude Xperience solving and how is that benefiting you?** Cost is the main benefit in this. ### 44. 360 degree solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2018 **What do you like best about Altitude Xperience?** I like the fact that you will have all your customer experience solutions under one umbrella without having to search for multiple applications. **What do you dislike about Altitude Xperience?** Nothing to dislike. The UI could be better **What problems is Altitude Xperience solving and how is that benefiting you?** Having all customer interactions unified into 1 solution ## Altitude Xperience Discussions - [What is Altitude Xperience used for?](https://www.g2.com/discussions/what-is-altitude-xperience-used-for) - [Is Altitude Xperience designed only for large organizations?](https://www.g2.com/discussions/capacity) - 1 upvote - [View Altitude Xperience pricing details and edition comparison](https://www.g2.com/products/altitude-xperience/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-15+08%3A35%3A44+-0500&secure%5Bsession_id%5D=0ce2f114-0d8c-4eb4-866d-ab3b2d7e1968&secure%5Btoken%5D=9800bd6bcefe3715740837ac87e1f8ceb64e108feab0c4be349195bcd07bcf36&format=llm_user) ## Altitude Xperience Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service **Generative AI** - AI Text-to-Speech **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis ## Top Altitude Xperience Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,466 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,444 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)