I use Bright Pattern for calls, SMS chats, interacting with our customers, and report management. It makes it easier to manage our queues and interact with customers. Most importantly, the reporting is very helpful for managing our weekly scheduling and overall call volume. What I like most is that it doesn't require us to be very technical while still allowing those who are technical to take better advantage of advanced tools and reporting. Onboarding was very easy because it is not that difficult to understand, and most of it was intuitive based on what I could see. Review collected by and hosted on G2.com.

The interface of Bright Pattern, particularly the search for interactions, isn't very user-friendly, even for managerial accounts. I'm not saying it's bad, but it could definitely be improved. Review collected by and hosted on G2.com.

I love how seamless it all is multiple channels all in one place. Review collected by and hosted on G2.com.

There is quite a high learning curve once you start working with bright pattern. Review collected by and hosted on G2.com.

All we need is included to manage a call center Review collected by and hosted on G2.com.

Actually nothing specific to mention as its easy go Review collected by and hosted on G2.com.

How easy it was to navigate. The customer support was just wonderful, and the implementation was just easy. Review collected by and hosted on G2.com.

There was nothing to dislike. I thought it was just wonderful to use. Review collected by and hosted on G2.com.

The configuration and implementation process was thorough and easy at the same time. The implementation team was excellent to work with and still meets with us regularly to ensure we are getting the most out of the platform. Review collected by and hosted on G2.com.

I don't find any real downside to the system. When we have a recommendation for a new feature, our team works with us to get it prioritized. Review collected by and hosted on G2.com.

Bright Pattern is an incredibly user friendly program and was very easy to set up. Additionally, any questions or issues we've had have been quickly resolved and been handled with great care. Review collected by and hosted on G2.com.

I've thought about negative comments to write, but Bright Pattern is our most user friendly and preferred cloud service solution. We compare all other vendors to their service. Review collected by and hosted on G2.com.

The support during implementation and post implementation has been amazing. Even when we were having challenges Bright pattern has been open about making changes in the future to meet our needs. They continue to meet with us weekly even months after deployment. We have been extremely happy with the level of investment and attention to detail so far. Review collected by and hosted on G2.com.

Being a smaller and newer company they lack some functionality that we took for granted on our previous system. The reporting has been a challenge since we have to take the raw data and make our own reporting. This adds another level of complexity when trying to launch a new system and then understand the best way to optimize performance with the system and with our agents. Review collected by and hosted on G2.com.

It gives the best omnipresent options to the organization. Review collected by and hosted on G2.com.

I did not like the part of lack of customization aspect of and configurability of the user interface. Review collected by and hosted on G2.com.

Bright Pattern is a fantastic call center telephony system with many in and out of the box options for managing customer contacts. Review collected by and hosted on G2.com.

While Bright Pattern is a top notch phone system, there is room for improvement when it comes to handling high volumes of email contacts. Review collected by and hosted on G2.com.

The functionality and flexibility in the voice and chat scenarios are fantastic and provide huge potential for automation! I also love how much control we have to build our own functionality. Review collected by and hosted on G2.com.

Email is missing the level of functionality available for chat and voice contacts, and is therefore lacking in the ability to prioritize and automate. Review collected by and hosted on G2.com.