--- title: Altitude Xperience Reviews meta\_title: 'Altitude Xperience Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 44 reviews by the users' company size, role or industry to find out how Altitude Xperience works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 44 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### Altitude Xperience Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of call recording** with Altitude Xperience, enhancing insights into guest interactions effortlessly. [(1 mentions)](https://www.g2.com/products/altitude-xperience/reviews?filters%5Bsentiment_snippet%5D=2458774&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Altitude Xperience, enjoying seamless interactions and reliable call handling. [(1 mentions)](https://www.g2.com/products/altitude-xperience/reviews?filters%5Bsentiment_snippet%5D=2458768&qs=pros-and-cons#reviews) Users appreciate the **easy setup** of Altitude Xperience, enhancing voice and guest interactions effortlessly. [(1 mentions)](https://www.g2.com/products/altitude-xperience/reviews?filters%5Bsentiment_snippet%5D=2458852&qs=pros-and-cons#reviews) Users value the **efficiency** of Altitude Xperience, appreciating its seamless setup and reliable call handling for better insights. [(1 mentions)](https://www.g2.com/products/altitude-xperience/reviews?filters%5Bsentiment_snippet%5D=2458828&qs=pros-and-cons#reviews) Users appreciate the **ease of use and reliability** of Altitude Xperience for managing guest interactions effectively. [(1 mentions)](https://www.g2.com/products/altitude-xperience/reviews?filters%5Bsentiment_snippet%5D=2458870&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Altitude Xperience ##### 1. Call Recording Users appreciate the **ease of call recording** with Altitude Xperience, enhancing insights into guest interactions effortlessly. [ See 1 mentions ](https://www.g2.com/products/altitude-xperience/reviews?filters%5Bsentiment_snippet%5D=2458774&qs=pros-and-cons#reviews) See Related User Reviews ![Sharif H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sharif H.") SH Sharif H. 5.0/5 "Seamless Communication and Reliable Support" What do you like about Altitude Xperience? I love the ease of use and reliability of Altitude Xperience. It's great for handling and recording calls, which gives me insights about the guest exp ##### 2. Ease of Use Users appreciate the **ease of use** of Altitude Xperience, enjoying seamless interactions and reliable call handling. [ See 1 mentions ](https://www.g2.com/products/altitude-xperience/reviews?filters%5Bsentiment_snippet%5D=2458768&qs=pros-and-cons#reviews) See Related User Reviews ![Sharif H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sharif H.") SH Sharif H. 5.0/5 "Seamless Communication and Reliable Support" What do you like about Altitude Xperience? I love the ease of use and reliability of Altitude Xperience. It's great for handling and recording calls, which gives me insights about the guest exp ##### 3. Easy Setup Users appreciate the **easy setup** of Altitude Xperience, enhancing voice and guest interactions effortlessly. [ See 1 mentions ](https://www.g2.com/products/altitude-xperience/reviews?filters%5Bsentiment_snippet%5D=2458852&qs=pros-and-cons#reviews) See Related User Reviews ![Sharif H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sharif H.") SH Sharif H. 5.0/5 "Seamless Communication and Reliable Support" What do you like about Altitude Xperience? I love the ease of use and reliability of Altitude Xperience. It's great for handling and recording calls, which gives me insights about the guest exp ##### 4. Efficiency Users value the **efficiency** of Altitude Xperience, appreciating its seamless setup and reliable call handling for better insights. [ See 1 mentions ](https://www.g2.com/products/altitude-xperience/reviews?filters%5Bsentiment_snippet%5D=2458828&qs=pros-and-cons#reviews) See Related User Reviews ![Sharif H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sharif H.") SH Sharif H. 5.0/5 "Seamless Communication and Reliable Support" What do you like about Altitude Xperience? I love the ease of use and reliability of Altitude Xperience. It's great for handling and recording calls, which gives me insights about the guest exp ##### 5. Interactions Management Users appreciate the **ease of use and reliability** of Altitude Xperience for managing guest interactions effectively. [ See 1 mentions ](https://www.g2.com/products/altitude-xperience/reviews?filters%5Bsentiment_snippet%5D=2458870&qs=pros-and-cons#reviews) See Related User Reviews ![Sharif H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sharif H.") SH Sharif H. 5.0/5 "Seamless Communication and Reliable Support" What do you like about Altitude Xperience? I love the ease of use and reliability of Altitude Xperience. It's great for handling and recording calls, which gives me insights about the guest exp ## Top-Rated Alternatives [ ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ View All Alternatives ](https://www.g2.com/products/altitude-xperience/competitors/alternatives) ![Sharif H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sharif H.") SH Sharif H. Concierge Assistant Manager 1/8/2026 "Seamless Communication and Reliable Support" 5/5 What do you like best about Altitude Xperience? I love the ease of use and reliability of Altitude Xperience. It's great for handling and recording calls, which gives me insights about the guest experience. The initial setup was seamless and it makes voice and guest interactions seamless too. Review collected by and hosted on G2.com. What do you dislike about Altitude Xperience? noting actually Review collected by and hosted on G2.com. What problems is Altitude Xperience solving and how is that benefiting you? Altitude Xperience makes voice and guest interactions seamless, handles calls well, and offers recording features that provide insights into guest experience. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Romi B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Romi B.") RB Romi B. AGM Quality Control & New Project Mid-Market (51-1000 emp.) 4/24/2023 "Altitude can be better" 2.5/5 What do you like best about Altitude Xperience? The product, in terms of call handling is very stable. However realtime KPI view supervisor windows is quite elementary. Review collected by and hosted on G2.com. What do you dislike about Altitude Xperience? Voice & screen recording application AER has never worked without an issue in our environment since installation. Review collected by and hosted on G2.com. What problems is Altitude Xperience solving and how is that benefiting you? Our challenge has been with the knowledge level of the partner in resolvnig issues in a timely manner. The application required OEM involvement with almost all issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JZ João Z. Mid-Market (51-1000 emp.) 1/6/2020 "Platform Administrator" 4/5 What do you like best about Altitude Xperience? Stability and interaction with the team that supports the environment Review collected by and hosted on G2.com. What do you dislike about Altitude Xperience? PS dependencies for customizations, the user could have more autonomy Review collected by and hosted on G2.com. What problems is Altitude Xperience solving and how is that benefiting you? The platform has evolved over the years and some features have been implemented to meet the needs of the business and operations area, such as channel control. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") IT Verified User in Telecommunications Enterprise (\> 1000 emp.) 2/25/2019 "Totally recommended" 4/5 What do you like best about Altitude Xperience? The omnichannel solution of contact centre. Review collected by and hosted on G2.com. What do you dislike about Altitude Xperience? It's a bite difficult to find a gap, maybe the calculate of costs. Review collected by and hosted on G2.com. Recommendations to others considering Altitude Xperience: Maybe more and more integration to omnichannel and not just like customer experience centre, moreover and insights and engagement analysis. Review collected by and hosted on G2.com. What problems is Altitude Xperience solving and how is that benefiting you? Within Altitude you can dedice better and faster about the main decission of your company and its communication. Review collected by and hosted on G2.com. Show More 2/19/2020 Validated ReviewerIncentivizedSource: Seller invite ![Jheyson David A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jheyson David A.") JA Jheyson David A. Account Manager Mid-Market (51-1000 emp.) 2/22/2019 "Quality as a Rule" 5/5 What do you like best about Altitude Xperience? The way the team is always willing to help our clients, when our final clients have many requests, the support team is always ready to solve any request. In form of giving us the reports we need, or advising us of how to tune properly the platform to reach as many calls (in outbound) Review collected by and hosted on G2.com. What do you dislike about Altitude Xperience? That is hard to get custom reports. When the banks and our cliensts ask us for some reports, its sometimes hard to get them easely, making us to scalate it to Altitude Support team, sometimes is about users knowlege, but sometimes is the Altitude Xperience platform that does not give us the info. Review collected by and hosted on G2.com. Recommendations to others considering Altitude Xperience: Strongly recommended, the capability of measure your hard work and boost it is whats going to make your business grow! Review collected by and hosted on G2.com. What problems is Altitude Xperience solving and how is that benefiting you? Indicators, we are finally getting to know our real statistics, and boosting like ever before our productivity Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jorge C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jorge C.") JC Jorge C. Developer Enterprise (\> 1000 emp.) 2/22/2019 "Altitude response time" 5/5 What do you like best about Altitude Xperience? The response time and integration with so many third party software, integration with speech analytics and chatbots are one of the best things that the current market is improving. Review collected by and hosted on G2.com. What do you dislike about Altitude Xperience? Altitude has so many modules that it's really hard to find something to dislike, something that i dislike it's the documentation about the scripting, some definitions are not totally understandable Review collected by and hosted on G2.com. Recommendations to others considering Altitude Xperience: If you want a cloud solution and integrations for the company, Altitude it's one of the best for it, introducing some of the most bigger software as a ERP and totally understandable to navigate. Review collected by and hosted on G2.com. What problems is Altitude Xperience solving and how is that benefiting you? Most of them is business indicators, massive uploads of data and complete profile of a client through all campaigns Review collected by and hosted on G2.com. Show More 2/27/2019 Current UserValidated ReviewerIncentivizedSource: Seller invite GH GARFIELD H. Senior Programmer Mid-Market (51-1000 emp.) 2/22/2019 "Once I understood the framework, working with Altitude Xperience is pure joy!" 5/5 What do you like best about Altitude Xperience? I like the new architecture of the product, with the concept of services and a central contact profile. Sweet! Review collected by and hosted on G2.com. What do you dislike about Altitude Xperience? Not be able to readily migrate my scripts and configurations to from an older version to a higher version of the product. V7 did this better :) Review collected by and hosted on G2.com. What problems is Altitude Xperience solving and how is that benefiting you? Well, as a call center our business is selling on the phone and Altitude Xperience makes that real easy with the scripting tools it provides. Our scripts are HTML-based and the tool makes working with HTML really easy thus providing a rich interface for our agents to work with. We believe this has helped our agents be better at what they do, selling our client's products. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite WH William H. Gerente Innovacion y Diferenciacion Mid-Market (51-1000 emp.) 2/25/2019 "Experience working with Altitude from presales " 3.5/5 What do you like best about Altitude Xperience? The economic model of the licences is good to understand ad sell, The support of the presales area and the channel manager is excellent given that they are always willing to resolve our doubts and support us in the commercial processes. the response times are very fast Review collected by and hosted on G2.com. What do you dislike about Altitude Xperience? We replace the ACD of Alcatel-Lucent for the Altitude UCI solution, however we see that several basical functions required development or script, this situation generated that our offers are more expensive. Review collected by and hosted on G2.com. Recommendations to others considering Altitude Xperience: from the presale perspective I see that it is not very easy to contemplate all the components required at the service level, since there are some features that require the development of additional scripts to meet expectations that are basic for the client. Review collected by and hosted on G2.com. What problems is Altitude Xperience solving and how is that benefiting you? new multi-channel functionalities such as mail, chat and IVR were included which will support the university to improve contactability with students Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Pedro M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pedro M.") PM Pedro M. Senior SQL Server Developer / DBA Enterprise (\> 1000 emp.) 2/22/2019 "Altitude Xperience suite provides all the necessary tools to engage your customer" 2.5/5 What do you like best about Altitude Xperience? Full engagement on all major channels used to comunicate with our customers. The possibility of working everywhere without the cost of maintaining a large infrastructure. Review collected by and hosted on G2.com. What do you dislike about Altitude Xperience? Being a cloud based service depends on the performance of external comunications infrastructure. Sometimes the performance can suffer from external contigenciies. Review collected by and hosted on G2.com. Recommendations to others considering Altitude Xperience: Altitude has decades of experience on this field. Its a company that keeps improving, aiming to lead the industry. I have worked with them in their earlier versions, mainly for call centers ans was impressed the evolution that they made, first to contact centers and then to a full engament services - keeping up with social media and all the major comunications providers. I believe that Altitude Xperience will bring your customers closer to you. Review collected by and hosted on G2.com. What problems is Altitude Xperience solving and how is that benefiting you? Having a multi channel contact center framework gives us the oportunitty to focus on business only. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite JL Jose L. Account Manager Mid-Market (51-1000 emp.) 2/22/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Besta partnership in contact centers solutions" 5/5 What do you like best about Altitude Xperience? The quick answer. It is very easy to contact Altitude people and involve them in our projects. The commercial people are close to our business and close to the customer. They have the capabilities to understand the customer and adapt the right price. The capacity to easyly integrate with other voice platforms. Review collected by and hosted on G2.com. What do you dislike about Altitude Xperience? We don's dislike anyting. Nothing at all. It is very easy to contact Altitude people and involve them in our projects, comparing to other vendors. Other vendors don't have the capabilities to understand the customer and adapt the right price. Review collected by and hosted on G2.com. Recommendations to others considering Altitude Xperience: To contact Altitude and visit a customer with a contact center solution. To contact a partner like Warpcom with Altitude solutions. Improve the business with a rapidly return on investment (ROI). Review collected by and hosted on G2.com. What problems is Altitude Xperience solving and how is that benefiting you? The possibility to costumize a solution Review collected by and hosted on G2.com. 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