I use Bright Pattern for calls, SMS chats, interacting with our customers, and report management. It makes it easier to manage our queues and interact with customers. Most importantly, the reporting is very helpful for managing our weekly scheduling and overall call volume. What I like most is that it doesn't require us to be very technical while still allowing those who are technical to take better advantage of advanced tools and reporting. Onboarding was very easy because it is not that difficult to understand, and most of it was intuitive based on what I could see. Review collected by and hosted on G2.com.
The interface of Bright Pattern, particularly the search for interactions, isn't very user-friendly, even for managerial accounts. I'm not saying it's bad, but it could definitely be improved. Review collected by and hosted on G2.com.
