uContact Pricing

NamePriceFeatures
ClassicUSD 50 1 license/month
This package includes only telephony features.
  • Automatic Call Distributor (ACD)
  • Inbound, Outbound & Blended
  • Dialers (Preview, Progressive, Power & Predictive)
  • IVR
  • Sophisticated PBX
OmniUSD 601 license/month
This package includes everything in Classic, plus:
  • Unified Inbox
  • SMS
  • Web Chat (with audio and videocall)
  • Social Media
  • Email
FullUSD 701 license/month
Give full access and empowerment to your agents with the complete suite of uContact. This package includes every feature in:
  • Classic
  • Omni
  • Play
PlayUSD 60 1 license/month
This package includes everything in Classic, plus:
  • Gamification
  • Customizable Games
  • Objectives by agent/group/area
  • Customizable measures and objectives
  • Badges

uContact pricing & plans

Pricing information for uContact is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase uContact must be conducted with the seller.

Minimum 10 concurrent seats.
Minutes not included.

Pricing information was last updated on November 24, 2020

uContact Pricing-Related Review

Gerente de Servicio al Cliente Online
Entertainment
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

After doing a very lengthy research and several RFPs we ended up with Integra and its U Contac Solution, it’s extremely complete I wanted a CRM (which is adaptable to our needs) several channels (Chat, E-mail, telephone and eventually social media) also the ability to adapt it and flexible solutions, it meets all. In addition it has the best price in the market product-features.

I have been working in the industry for over 15 years and I must say the setup and transition was smooth and really supportive, as any setup there are minor glitches and adjustments that come up, however they were quickly corrected or adapted to our needs, best product you can have for your call center. Review collected by and hosted on G2.com.

What do you dislike?

N/A Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you know exactly what you need and dont switch too much, this is mainly because it can be greatly tailored from the beggining, although the service is really quick you will save time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customer service, tech support, and billing issues. It’s very easy to contact us and handle several interactions at the same time. Review collected by and hosted on G2.com.

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