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uContact Reviews & Product Details

uContact is net2phone's cloud & omnichannel contact center solution that enables its users to manage all their voice and text interactions in the same place. This way, it makes agents' work simpler, more organized, and -why not- more enjoyable too; and helps increase your productivity levels by 300%. Thanks to uContact's market-leader dialers, bots, WhatsApp and social media integrations, IVR, real-time dashboards, and many other features, our clients can provide a better Customer Experience to their own customers in every interaction, through every channel. And the best thing is, with its Drag-and-Drop development tools, uContact is made to adapt to each clients' needs. Jump to uContact and reinvent yourself.

Seller

net2phone

Languages Supported

English, Italian, Portuguese, Spanish

Product Description

uContact is an All in One contact center solution that includes ACD, recording, dialers (preview, power and predictive), CRM, WFM, quality, call reporting, live monitoring, IVR, SMS, Web Chat with audio and video, Gamification and many others features.

Overview by

Joaquin Moreira (Director en INTEGRA CCS)

Pricing

Pricing provided by uContact.

Voice

1 License Per Month

Omni

1 License Per Month

View More Pricing Information

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uContact Media

Say hi to the future of customer engagement with uContact's omnichannel management features, and exceed expectations like never before! Seamlessly orchestrate your customer interactions across multiple channels and watch your business soar to new heights. From emails to chats, social media to voi...

Unleash the true potential of seamless conversations with uContact's omnichannel unified inbox – where communication meets simplicity in perfect harmony! Seamlessly bring together chats, social media direct messages, emails, and more into one centralized hub and empower interconnected customer in...

uContact Demo - Real-Time Reporting & Analytics

Unlock the power of data with uContact's real-time dashboards, reporting, and analytics toolkit! Stay one step ahead as you effortlessly visualize key metrics, track performance, and make data-driven decisions with ease. Maximize productivity, optimize strategies, and fuel growth like never befor...

Say goodbye to lightning-fast connections and goodbye to manual dialing using uContact's auto dialers! Supercharge productivity, lower response times, and more with our five different types of automatic dialers – the secret weapon for unstoppable growth and unrivaled customer experiences.

uContact Demo - Low-Code Workflow Designer

Empower your creativity and automate with ease using uContact's low code workflow designer! Unleash your potential without being bound by coding barriers. With intuitive drag-and-drop technology, you can effortlessly build activity workflows and automate almost any action. Customize, streamline, ...

uContact Demo - Built-in CRM - or integrate your own!

Level up your customer relationship management with uContact's built-in CRM forms! Seamlessly manage and nurture your customer interactions with a user-friendly forms that puts YOU in control. But that's not all – uContact allows you to integrate with existing CRM solutions, or easily create your...

uContact Reviews (26)

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JOSE M.

Mid-Market (51-1000 emp.)

10/29/2021

"Allows downloading management reports"

5/5

What do you like best about uContact?

that we can control the different jobs in a very easy way Review collected by and hosted on G2.com.

What do you dislike about uContact?

some reports are downloaded in Excel format which is difficult to tabulate for creating pivot tables Review collected by and hosted on G2.com.

Carolina P.

Ventas telefonicas

Mid-Market (51-1000 emp.)

10/30/2021

"It is a very comprehensive work tool."

4/5

What do you like best about uContact?

It is not a complex tool to handle and learn from the very beginning. Review collected by and hosted on G2.com.

What do you dislike about uContact?

I don't have anything in particular that I dislike about the tool. Review collected by and hosted on G2.com.

Verified User in Education Management

Enterprise (> 1000 emp.)

11/3/2021

"very good service and the platform is very stable"

4.5/5

What do you like best about uContact?

the use of the platform is very user-friendly Review collected by and hosted on G2.com.

What do you dislike about uContact?

that there is no administration via CLI.. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

11/2/2021

"A very comprehensive platform"

5/5

What do you like best about uContact?

the ease of the tool and the quick support it has Review collected by and hosted on G2.com.

What do you dislike about uContact?

very small details to improve but nothing that affects the excellent functionality Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

10/30/2021

"Comprehensive and functional system"

5/5

What do you like best about uContact?

Easy understanding for the user and supervision of agents Review collected by and hosted on G2.com.

What do you dislike about uContact?

Slowness in searches for data from several days Review collected by and hosted on G2.com.

Carlos Antonio I.

IT Manager

Small-Business (50 or fewer emp.)

12/31/2020

"excellent omnichannel tool"

5/5

What do you like best about uContact?

How intuitive it is, the autonomy it provides to the administrator user as well as the independence to carry out strategies, whether dialing or management. A very collaborative tool that allows for online tracking. Review collected by and hosted on G2.com.

What do you dislike about uContact?

It is a very comprehensive tool for the current needs of the Contact Center sector in Peru. At the moment, I don't find any aspect of the tool that I dislike. Review collected by and hosted on G2.com.

Response from Lucia Castiglioni of uContact

edit

Thank you Carlos Antonio for all the nice comments and for sharing your experience with uContact. We're glad to have been of help during these difficult times, and hope to continue working together for a long time :)

Mathias S.

Mid-Market (51-1000 emp.)

11/23/2020

"Many, for the fast response, for the stability of the platform."

4.5/5

What do you like best about uContact?

As a platform the feedback with the user friendly and very intuitive. From the company the great support you can have with them to grow or improve always willing to help. Review collected by and hosted on G2.com.

What do you dislike about uContact?

We do not have a subject that we dislike or do not like, the relationship is always effective Review collected by and hosted on G2.com.

Response from Lucia Castiglioni of uContact

edit

Hi, Matias! Thank you so much for your nice comments about us and our platform :) We put a lot of work into making sure our customers have a friendly and beneficial experience with uContact, so it's nice to know you're truly satisfied with it!

Mary F.

Small-Business (50 or fewer emp.)

11/26/2020

"Ucontact Review"

3.5/5

What do you like best about uContact?

The statistics, that has reports and that records the calls Review collected by and hosted on G2.com.

What do you dislike about uContact?

That they do not have a reporting manual and that abandoned calls if an agent has already answered it, continue to appear in the report. Review collected by and hosted on G2.com.

Response from Lucia Castiglioni of uContact

edit

Hi, Mary! Thank you very much for your comments about uContact! We'll take into account what you've shared and use it to continue perfecting our platform :)

Lucia R.

Mid-Market (51-1000 emp.)

11/24/2020

"it is innovative and easy to use"

4.5/5

What do you like best about uContact?

I like that you can call with just one click and the different avatars that can be created. Review collected by and hosted on G2.com.

What do you dislike about uContact?

I don't understand some of the notifications Review collected by and hosted on G2.com.

Response from Lucia Castiglioni of uContact

edit

Hi, Lucía! Thank you very much for your comments about uContact, we're glad to know you find it useful and that it has helped you make work a little bit easier :)

Verified User in Alternative Medicine

Small-Business (50 or fewer emp.)

11/23/2020

"It is an excellent call center system, the support is fast and efficient"

5/5

What do you like best about uContact?

I like that the system is intuitive, they are always being modernized, the screens are friendly, and the support excellent. Review collected by and hosted on G2.com.

What do you dislike about uContact?

At the moment I have nothing to say that I do not like, when I need your contribution they were always helping me and ensuring the continuity of the system. Review collected by and hosted on G2.com.

Response from Lucia Castiglioni of uContact

edit

Thank you very much for your comments on uContact! We're really glad you've found it useful, especially in these difficult times :)