--- title: uContact Reviews meta\_title: 'uContact Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 27 reviews by the users' company size, role or industry to find out how uContact works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 27 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # uContact Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by uContact but has limited features. Are you part of the uContact team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! uContact is net2phone's cloud & omnichannel contact center solution that enables its users to manage all their voice and text interactions in the same place. This way, it makes agents' work simpler, more organized, and -why not- more enjoyable too; and helps increase your productivity levels by 300%. Thanks to uContact's market-leader dialers, bots, WhatsApp and social media integrations, IVR, real-time dashboards, and many other features, our clients can provide a better Customer Experience to their own customers in every interaction, through every channel. And the best thing is, with its Drag-and-Drop development tools, uContact is made to adapt to each clients' needs. Jump to uContact and reinvent yourself. * * * Seller [net2phone](https://www.g2.com/sellers/net2phone) Discussions [uContact Community](https://www.g2.com/products/ucontact/discuss) Languages Supported English, Italian, Portuguese, Spanish Solution Type All-in-One Overview by Joaquin Moreira (Director en INTEGRA CCS) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/ucontact/pricing) ## Top-Rated Alternatives [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/ucontact/competitors/alternatives) ## User Insights Average based on 27 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") EF Verified User in Financial Services Small-Business (50 or fewer emp.) 2/12/2026 "Highly Configurable Platform with a Great Support Team" 4/5 What do you like best about uContact? It’s highly configurable, and the support team has been great to work with. Review collected by and hosted on G2.com. What do you dislike about uContact? At times, the broad range of configuration options can be challenging to navigate. Review collected by and hosted on G2.com. What problems is uContact solving and how is that benefiting you? Contacting our customers in an optimized way. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JM JOSE M. S Mid-Market (51-1000 emp.) 10/29/2021 "Allows downloading management reports" 5/5 What do you like best about uContact? that we can control the different jobs in a very easy way Review collected by and hosted on G2.com. What do you dislike about uContact? some reports are downloaded in Excel format which is difficult to tabulate for creating pivot tables Review collected by and hosted on G2.com. Recommendations to others considering uContact: It has many tools that allow for controlled management at different levels of the organization. Review collected by and hosted on G2.com. What problems is uContact solving and how is that benefiting you? Allows you to manage staff very easily, maintaining control in teleworking Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Carolina P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carolina P.") CP Carolina P. Ventas telefonicas Mid-Market (51-1000 emp.) 10/30/2021 "It is a very comprehensive work tool." 4/5 What do you like best about uContact? It is not a complex tool to handle and learn from the very beginning. Review collected by and hosted on G2.com. What do you dislike about uContact? I don't have anything in particular that I dislike about the tool. Review collected by and hosted on G2.com. Recommendations to others considering uContact: Complete and easy-to-use tool Review collected by and hosted on G2.com. What problems is uContact solving and how is that benefiting you? It is very important that the calls are always recorded for the backup of the clients and my work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Enterprise (\> 1000 emp.) 11/3/2021 "very good service and the platform is very stable" 4.5/5 What do you like best about uContact? the use of the platform is very user-friendly Review collected by and hosted on G2.com. What do you dislike about uContact? that there is no administration via CLI.. Review collected by and hosted on G2.com. What problems is uContact solving and how is that benefiting you? some changes were requested and they very kindly helped me Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller inviteAI Translated ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 11/2/2021 "A very comprehensive platform" 5/5 What do you like best about uContact? the ease of the tool and the quick support it has Review collected by and hosted on G2.com. What do you dislike about uContact? very small details to improve but nothing that affects the excellent functionality Review collected by and hosted on G2.com. What problems is uContact solving and how is that benefiting you? the integration of WhatsApp and emails from uContact, all centralized Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller inviteAI Translated ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 10/30/2021 "Comprehensive and functional system" 5/5 What do you like best about uContact? Easy understanding for the user and supervision of agents Review collected by and hosted on G2.com. What do you dislike about uContact? Slowness in searches for data from several days Review collected by and hosted on G2.com. What problems is uContact solving and how is that benefiting you? Idle times of connected agents Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Carlos Antonio I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlos Antonio I.") CI Carlos Antonio I. IT Manager Small-Business (50 or fewer emp.) 12/31/2020 "excellent omnichannel tool" 5/5 What do you like best about uContact? How intuitive it is, the autonomy it provides to the administrator user as well as the independence to carry out strategies, whether dialing or management. A very collaborative tool that allows for online tracking. Review collected by and hosted on G2.com. What do you dislike about uContact? It is a very comprehensive tool for the current needs of the Contact Center sector in Peru. At the moment, I don't find any aspect of the tool that I dislike. Review collected by and hosted on G2.com. What problems is uContact solving and how is that benefiting you? It allowed clients to improve their business continuity during this pandemic by providing them with an online control tool, monitoring, and motivation for their operational force. Review collected by and hosted on G2.com. Show More Response from Lucia Castiglioni of uContact [Editedit](https://www.g2.com/survey_responses/ucontact-review-4539005/official_response/edit) Thank you Carlos Antonio for all the nice comments and for sharing your experience with uContact. We're glad to have been of help during these difficult times, and hope to continue working together for a long time :) Current UserValidated ReviewerSource: OrganicAI Translated MS Mathias S. Mid-Market (51-1000 emp.) 11/23/2020 "Many, for the fast response, for the stability of the platform." 4.5/5 What do you like best about uContact? As a platform the feedback with the user friendly and very intuitive. From the company the great support you can have with them to grow or improve always willing to help. Review collected by and hosted on G2.com. What do you dislike about uContact? We do not have a subject that we dislike or do not like, the relationship is always effective Review collected by and hosted on G2.com. What problems is uContact solving and how is that benefiting you? We solved a lot of scalability and ease of growth by interacting with the platform. This does not give a push to make the tool much more productive. Review collected by and hosted on G2.com. Show More Response from Lucia Castiglioni of uContact [Editedit](https://www.g2.com/survey_responses/ucontact-review-4490478/official_response/edit) Hi, Matias! Thank you so much for your nice comments about us and our platform :) We put a lot of work into making sure our customers have a friendly and beneficial experience with uContact, so it's nice to know you're truly satisfied with it! Current UserValidated ReviewerSource: Organic ![Mary F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mary F.") MF Mary F. Small-Business (50 or fewer emp.) 11/26/2020 "Ucontact Review" 3.5/5 What do you like best about uContact? The statistics, that has reports and that records the calls Review collected by and hosted on G2.com. What do you dislike about uContact? That they do not have a reporting manual and that abandoned calls if an agent has already answered it, continue to appear in the report. Review collected by and hosted on G2.com. What problems is uContact solving and how is that benefiting you? Control of incoming and outgoing calls, agents' operating time, reports of monthly calls, have recording or record of the attention in the call. Review collected by and hosted on G2.com. Show More Response from Lucia Castiglioni of uContact [Editedit](https://www.g2.com/survey_responses/ucontact-review-4491839/official_response/edit) Hi, Mary! Thank you very much for your comments about uContact! We'll take into account what you've shared and use it to continue perfecting our platform :) Current UserValidated ReviewerSource: Organic LR Lucia R. Mid-Market (51-1000 emp.) 11/24/2020 "it is innovative and easy to use" 4.5/5 What do you like best about uContact? I like that you can call with just one click and the different avatars that can be created. Review collected by and hosted on G2.com. What do you dislike about uContact? I don't understand some of the notifications Review collected by and hosted on G2.com. Recommendations to others considering uContact: I DON'T KNOW Review collected by and hosted on G2.com. What problems is uContact solving and how is that benefiting you? compared to the system we used before in the company, this one is much more dynamic and makes it easier for us to contact clients Review collected by and hosted on G2.com. Show More Response from Lucia Castiglioni of uContact [Editedit](https://www.g2.com/survey_responses/ucontact-review-4491470/official_response/edit) Hi, Lucía! Thank you very much for your comments about uContact, we're glad to know you find it useful and that it has helped you make work a little bit easier :) Current UserValidated ReviewerSource: OrganicAI Translated ## Questions about uContact? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about uContact ](https://www.g2.com/products/ucontact/discussions/new) GU Guest User What is uContact used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-ucontact-used-for) [ View all Discussions ](https://www.g2.com/products/ucontact/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/ucontact/pricing) ##### ##### uContact Features Channels Voice Mobile SMS Functions Session Queuing Concurrent Calling Auto Dialer Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/ucontact/features) ##### Categories on G2 [Contact Center](https://www.g2.com/categories/contact-center) ##### Explore More [What are the best practices for UKG configuration and payroll setup for growing organizations with complex needs?](https://www.g2.com/discussions/what-are-the-best-practices-for-ukg-configuration-and-payroll-setup-for-growing-organizations-with-complex-needs)[Best digital platform to improve customer journey](https://www.g2.com/discussions/best-digital-platform-to-improve-customer-journey)[Best platform for customer success management in the software industry](https://www.g2.com/discussions/best-platform-for-customer-success-management-in-the-software-industry) [Operating Revenue](https://www.g2.com/glossary/operating-revenue-definition)[Streem vs TeamViewer Frontline vs SightCall for a field service organization comparing AR collaboration tools: which gives technicians and customers the most seamless remote visual guidance experience without requiring dedicated hardware?](https://www.g2.com/discussions/streem-vs-teamviewer-frontline-vs-sightcall-for-a-field-service-organization-comparing-ar-collaboration-tools-which-gives-technicians-and-customers-the-most-seamless-remote-visual-guidance-experience-without-requiring-dedicated-hardware)[Pros and Cons Details](https://www.g2.com/products/ucontact/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)