Best Chatbots Software - Page 2

How Many Chatbots Software Products Does G2 Track?

Total Products under this Category: 1,312

Category Stats (Nov 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: CustomGPT.ai (+12.5%) - Among all products in this category, CustomGPT.ai recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Chatbots Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,600+ Authentic Reviews
  • 1,312+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Chatbots Software

G2 Grid® for Chatbots Software plotting products by satisfaction and market presence

Highlighted products: Qualified, Zendesk for Customer Service, Fin, Jotform AI Agents, Tidio, Birdeye, Genesys Cloud CX, and Paylocity.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=tidio&focus%5B%5D=birdeye&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=paylocity)

Kore.AI

Kore.ai, a global leader in enterprise AI, helps organizations transform customer experience and workplace productivity through governed, secure AI built to scale. The AI-native Kore.ai Agent Platform and prebuilt agentic solutions let enterprises design, deploy, and govern multi-agent systems across customer service, workplace productivity, and industry use cases. Its Agent Blueprint Language (ABL) helps teams build and orchestrate agents, while Arch AI and Kore.ai's dual-brain architecture keep agents accurate and auditable at scale. Built on an open, model-agnostic foundation, the platform lets enterprises choose their AI models, cloud, and enterprise systems — no lock-in required. Trusted by more than 500 Global 2000 organizations, Kore.ai holds a deep AI patent portfolio and is recognized as a leader by Gartner, Forrester and others. Headquartered in Silicon Valley, Kore.ai serves customers worldwide through a global network of offices and partners. Learn more at www.kore.ai.

Average Rating: 4.6/5.0

Total Reviews: 402

How Do G2 Users Rate Kore.AI?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Control: 8.8/10 (Category avg: 8.8/10)
  • Analytics: 8.8/10 (Category avg: 8.5/10)
  • Collection of information: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Kore.AI?

  • Seller: Kore.ai
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Orlando, FL
  • LinkedIn® Page: www.linkedin.com
    1,226 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Associate
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 41% Large, 30% Small

What Do G2 Reviewers Say About Kore.AI?

AI-generated summary from verified user reviews

Pros
  • Users praise the user-friendly interface of Kore.AI, which simplifies processes and saves significant time in operations.
  • Users praise the impressive AI automation features of Kore.AI, greatly enhancing efficiency and insights.
  • Users appreciate the powerful AI integration of Kore.AI, enhancing automation and conversation across various platforms.
  • Users value the easy integrations of Kore.AI, allowing seamless connectivity with various systems for enhanced functionality.
  • Users highlight the easy integrations of Kore.AI, enabling seamless connections with various enterprise systems and tools.
Cons
  • Users find the learning curve challenging due to inadequate documentation and complex features, hindering effective onboarding.
  • Users find usage limitations with Kore.AI, particularly regarding long-term scalability and integration challenges.
  • Users experience slow performance with Kore.AI, particularly when working on complex bots and advanced features.
  • Users experience slow loading times on Kore.AI, particularly when working with complex bots and larger solutions.
  • Users report software bugs in Kore.AI, leading to functionality issues and a lag in resolution from support.

What Are Recent G2 Reviews of Kore.AI?

Google Cloud Agent Assist

Google Cloud's Agent Assist is an AI-powered solution designed to enhance customer service operations by providing real-time support and guidance to customer care representatives. By leveraging machine learning, Agent Assist analyzes ongoing conversations and offers contextually relevant suggestions, enabling agents to resolve customer inquiries more efficiently and accurately. Key Features: - In-the-Moment Coaching and Assistance: Delivers contextual, step-by-step guidance during live interactions, improving response quality and reducing resolution times. - AI-Powered Training Simulations: Offers interactive simulations and personalized training, allowing new hires and less experienced staff to learn rapidly within a controlled environment. - Centralized Knowledge Base Access: Provides agents with AI-generated content from business and customer data sources, ensuring quick and accurate responses to customer queries. - Real-Time Transcription and Automated Summaries: Transcribes calls in real-time for agent reference and analysis, and automatically summarizes interactions, key takeaways, and next steps post-call, reducing after-call work time. Primary Value and Solutions: Agent Assist addresses common challenges in customer service by reducing operational costs, decreasing average customer hold times, and enabling agents to handle more conversations efficiently. It enhances customer satisfaction through consistent, high-quality responses and accelerates agent training by learning from high-performing agents. By integrating seamlessly with existing contact center systems, Agent Assist streamlines operations and scales effortlessly as businesses grow.

Average Rating: 4.3/5.0

Total Reviews: 38

How Do G2 Users Rate Google Cloud Agent Assist?

  • Has the product been a good partner in doing business?: 7.8/10 (Category avg: 9.1/10)
  • Control: 7.8/10 (Category avg: 8.8/10)
  • Analytics: 7.3/10 (Category avg: 8.5/10)
  • Collection of information: 7.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Google Cloud Agent Assist?

  • Seller: Google
  • Year Founded: 1998
  • HQ Location: Mountain View, CA
  • LinkedIn® Page: www.linkedin.com
    301,144 employees on LinkedIn®
  • Ownership: NASDAQ:GOOG
  • Phone: +1 (650) 253-0000

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 54% Small, 33% Medium

What Do G2 Reviewers Say About Google Cloud Agent Assist?

AI-generated summary from verified user reviews

Pros
  • Users praise the AI-powered suggestions of Google Cloud Agent Assist, enhancing productivity and facilitating seamless integration.
  • Users value the enhanced communication capabilities of Google Cloud Agent Assist for effective customer interactions.
  • Users appreciate the ease of use of Google Cloud Agent Assist, facilitating seamless communication with customers.
  • Users find Google Cloud Agent Assist to be a valuable helper, enhancing agent responses with AI-driven suggestions and knowledge support.
  • Users value the real-time assistance of Google Cloud Agent Assist, enhancing efficiency in high-volume customer support interactions.
Cons
  • Users find the cost high for startups, though it becomes justifiable as the business grows.
  • Users find the cost of Google Cloud Agent Assist to be high, especially for startups, impacting budget considerations.
  • Users find Google Cloud Agent Assist to have inconsistent answers that often lead to confusion and frustration.
  • Users find the difficult setup of Google Cloud Agent Assist challenging, requiring significant technical expertise and time investment.
  • Users find the integration issues challenging initially, requiring more technical knowledge and time for configuration.

What Are Recent G2 Reviews of Google Cloud Agent Assist?

What Are G2 Users Discussing About Google Cloud Agent Assist?

Smartsupp

Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, multichannel solution and automated workflows. We offer everything you need to grow your online sales: an easy-to-use platform powered with AI, chatbots with various skills and templates, live chat... and much much more you can use to engage your visitors at the right time and convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently helping over 100,000 webshops and websites.

Average Rating: 4.7/5.0

Total Reviews: 989

How Do G2 Users Rate Smartsupp?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Control: 8.7/10 (Category avg: 8.8/10)
  • Analytics: 8.6/10 (Category avg: 8.5/10)
  • Collection of information: 8.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Smartsupp?

  • Seller: Smartsupp
  • Year Founded: 2013
  • HQ Location: Brno, South Moravia
  • LinkedIn® Page: www.linkedin.com
    33 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Retail, Apparel & Fashion
  • Company Size: 96% Small, 3% Medium

What Do G2 Reviewers Say About Smartsupp?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Smartsupp, highlighting its quick setup and clear interface for effective communication.
  • Users value the ease of use of Smartsupp, enhancing communication and organization with website visitors efficiently.
  • Users value the easy setup of Smartsupp, allowing for quick communication and effective team collaboration.
  • Users love the user-friendly interface and multilingual capabilities of Smartsupp, enhancing customer support effortlessly.
  • Users commend Smartsupp for its intuitive design, making it easy to interact with visitors and manage communications.
Cons
  • Users find the subscription costs to be excessive, especially when starting out with e-commerce ventures.
  • Users find the cost of Smartsupp to be high, especially for those starting their eCommerce journey.
  • Users express concerns about AI limitations, including restricted features and insufficient customization and analytics options.
  • Users are frustrated by the missing features in lower plans, seeking advanced customization and comprehensive analytics options.
  • Users are frustrated by the limited chat management options, affecting their ability to effectively communicate with clients.

What Are Recent G2 Reviews of Smartsupp?

What Are G2 Users Discussing About Smartsupp?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works
Connect G2 to ChatGPTConnect G2 to Claude

kapa.ai

kapa.ai transforms your technical documentation and knowledge base into a production-ready, LLM-powered AI assistant that instantly answers complex technical questions. Using retrieval augmented generation (RAG) optimized specifically for technical content, kapa delivers precise, context-specific answers with citations directly from your docs, GitHub issues, tutorials, chat logs and more. The platform deploys seamlessly across your website, Slack, Discord, Zendesk, and other channels where developers have questions, creating a unified support experience. Unlike general-purpose AI assistants, kapa.ai is purpose-built for technical product inquiries and outperforms ChatGPT and other tools on complex queries. Trusted by over 200 leading companies including OpenAI, Grafana, and Logitech - with more than 25 million questions answered - Kapa delivers unmatched accuracy for technical products while providing enterprise-grade security with SOC 2 Type II compliance. The platform's built-in analytics identify documentation gaps and unanswered questions, giving technical teams actionable insights to continuously improve their developer experience.

Average Rating: 4.9/5.0

Total Reviews: 45

How Do G2 Users Rate kapa.ai?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Analytics: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind kapa.ai?

  • Seller: kapa.ai
  • Company Website:
  • HQ Location: N/A
  • LinkedIn® Page: www.linkedin.com
    52 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 69% Medium, 18% Small

What Are Recent G2 Reviews of kapa.ai?

LiveChat

LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service.

Average Rating: 4.5/5.0

Total Reviews: 794

G2 Deal: 10% off your first payment

Get 10% off your first payment for LiveChat! It doesn’t matter whether it’s a one-month payment or a full year upfront - the discount applies with no exceptions!

View this exclusive G2 deal

How Do G2 Users Rate LiveChat?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Control: 10.0/10 (Category avg: 8.8/10)
  • Analytics: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind LiveChat?

  • Seller: Text
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Boston, MA, USA
  • LinkedIn® Page: www.linkedin.com
    384 employees on LinkedIn®
  • Ownership: WSE: TXT

Who Uses This Product?

  • Who Uses This: Customer Service Representative, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 44% Small, 36% Medium

What Do G2 Reviewers Say About LiveChat?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of LiveChat, appreciating its simplicity and effective engagement features for customer support.
  • Users value the robust features of LiveChat, enhancing engagement, tracking leads, and driving revenue through effective support.
  • Users value the real-time interaction of LiveChat, enhancing customer support and driving revenue effectively.
  • Users appreciate how LiveChat enhances customer support efficiency through real-time interactions, automation, and valuable analytics.
  • Users find the easy setup of LiveChat enhances communication and improves customer interaction effectively.
Cons
  • Users find the interface not intuitive, as navigating between texts and live chat complicates locating settings effectively.
  • Users experience chatbot issues, including outdated information, missed notifications, and limited support access, affecting usability.
  • Users find chat management cumbersome, with difficulties locating settings and missed notifications affecting their experience.
  • Users find LiveChat to be expensive, especially for nonprofits, making budget constraints a significant concern.
  • Users notice significant need for improvements in customization, routing, and chatbot accuracy to enhance their LiveChat experience.

What Are Recent G2 Reviews of LiveChat?

What Are G2 Users Discussing About LiveChat?

ServiceNow EmployeeWorks

Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com.

Average Rating: 4.3/5.0

Total Reviews: 154

How Do G2 Users Rate ServiceNow EmployeeWorks?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Control: 10.0/10 (Category avg: 8.8/10)
  • Analytics: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind ServiceNow EmployeeWorks?

  • Seller: ServiceNow
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Santa Clara, CA
  • LinkedIn® Page: www.linkedin.com
    35,078 employees on LinkedIn®
  • Ownership: NYSE:NOW

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 60% Large, 16% Medium

What Do G2 Reviewers Say About ServiceNow EmployeeWorks?

AI-generated summary from verified user reviews

Pros
  • Users value the high efficiency of ServiceNow EmployeeWorks, significantly improving productivity and streamlining IT support.
  • Users find the ease of use of ServiceNow EmployeeWorks remarkable, enhancing productivity and streamlining IT support effortlessly.
  • Users praise the impressive AI integration of Moveworks, enhancing efficiency and streamlining IT support effectively.
  • Users highlight the impressive AI integration and effective automation of Moveworks, enhancing productivity and efficiency.
  • Users value the time-saving capabilities of ServiceNow EmployeeWorks, significantly reducing daily workload and enhancing efficiency.
Cons
  • Users face challenges due to the complexity and time commitment needed for deep integration with Moveworks.
  • Users find the learning curve steep, requiring significant time and effort for effective integration and tuning.
  • Users find that the integration and tuning process with ServiceNow EmployeeWorks is notably time-consuming and complex.
  • Users express concerns over integration limitations with non-ServiceNow platforms, affecting overall compatibility and performance.
  • Users experience delayed responses from support, affecting timely resolution of issues and overall satisfaction with the service.

What Are Recent G2 Reviews of ServiceNow EmployeeWorks?

What Are G2 Users Discussing About ServiceNow EmployeeWorks?

Botpress

Botpress is the enterprise-grade AI agent platform for customer support. Founded as an AI agent company, Botpress has spent 10 years building the infrastructure that makes enterprise-grade AI support possible, with over 750,000 agents shipped. Botpress offers a complete platform for building, deploying, and managing AI-powered customer support experiences. Its AI-native helpdesk combines ticket management, routing, agent workspaces, analytics, and customer communication channels in a single system, allowing AI agents and human agents to collaborate seamlessly while preserving full conversation context. Organizations can either integrate it with existing platforms such as Zendesk, Intercom, and Freshdesk or use it as a standalone solution. For teams that want to build their own AI agents, Botpress provides Studio, a visual no-code builder with integrations, knowledge base connectivity, and multi-channel deployment. Technical teams can also use the Agent Development Kit (ADK), a code-first framework that provides full control over agent logic, integrations, and behavior. Botpress can handle the tickets that every other tool escalates, due to its deep history is AI agent infrastructure. There is no technical ceiling on what it can do, and developer-level control is available for teams that need to go further. Botpress works on top of any existing helpdesk as an overlay or as a fully standalone helpdesk. In 2025, Botpress raised a $25M Series B led by FRAMEWORK Ventures with participation from HubSpot, Deloitte, and Inovia, to accelerate platform growth and global adoption. The company continues to expand its ecosystem of tools, integrations, and prebuilt workflows, making it easier for businesses to adopt AI agents in real-world use cases. Botpress stands at the center of the shift from static chatbots to autonomous AI systems. By providing the infrastructure for safe, scalable, and production-ready agents, Botpress enables companies to transform how work gets done across customer-facing and internal processes.

Average Rating: 4.5/5.0

Total Reviews: 425

How Do G2 Users Rate Botpress?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.1/10)
  • Control: 8.2/10 (Category avg: 8.8/10)
  • Analytics: 7.8/10 (Category avg: 8.5/10)
  • Collection of information: 8.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Botpress?

  • Seller: Botpress
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Quebec, QC
  • LinkedIn® Page: www.linkedin.com
    84 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 75% Small, 15% Medium

What Do G2 Reviewers Say About Botpress?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use with Botpress, enjoying fast deployment and responsive support for seamless experiences.
  • Users value the responsiveness and openness of the Botpress team, enhancing the overall chatbot development experience.
  • Users appreciate the fast and efficient integrations of Botpress, enabling quick deployment of automated workflows with ease.
  • Users enjoy the easy integrations with Meta platforms, enabling fast and efficient deployment of automated workflows.
  • Users appreciate the intuitive design of Botpress, making bot creation accessible for everyone regardless of technical skills.
Cons
  • Users struggle with a steep learning curve due to confusing settings and limited AI support for coding assistance.
  • Users report limited features in Botpress, hindering effective conversation management and flexibility in communication.
  • Users face challenges with missing features in Botpress, struggling with conversation management and limited functionality.
  • Users find Botpress has a steep learning curve, making initial setup and navigation quite challenging for beginners.
  • Users find the documentation lacking, noting it's outdated and doesn't meet current user needs.

What Are Recent G2 Reviews of Botpress?

What Are G2 Users Discussing About Botpress?

Simplr

Simplr enables enterprise-class companies to transform their CX from a cost center to a revenue driver. Simplr’s digital concierge approach improves customer service cost-effectively and drives revenue opportunities along the customer interaction lifecycle. We provide customer service through cutting-edge automation and a global pool of AI-enabled agents across all customer service channels. Simplr is a wholly owned subsidiary of Asurion, the world’s leading tech care company, which serves over 300 million customers. Find more information about Simplr at https://www.simplr.ai/.

Average Rating: 4.6/5.0

Total Reviews: 24

How Do G2 Users Rate Simplr?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Control: 8.7/10 (Category avg: 8.8/10)
  • Analytics: 8.9/10 (Category avg: 8.5/10)
  • Collection of information: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Simplr?

  • Seller: asurion
  • Year Founded: 1994
  • HQ Location: Nashville, US
  • LinkedIn® Page: www.linkedin.com
    17,284 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 25% Small

What Are Recent G2 Reviews of Simplr?

What Are G2 Users Discussing About Simplr?

QuickReply.ai

QuickReply.ai is a type of omnichannel messaging automation software that helps B2C companies manage, automate, and optimize customer conversations across WhatsApp, Instagram, Facebook Messenger, SMS, and web chat. The platform is designed for teams that handle high-volume inbound and outbound communication and need structured workflows for lead capture, qualification, customer support, and lifecycle messaging. It supports organizations in education, healthcare, financial services, retail, hospitality, and other consumer-facing sectors. QuickReply.ai enables businesses to centralize conversations, automate repetitive interactions, and build consistent communication journeys across the entire customer lifecycle. The system connects acquisition activities such as collecting leads or responding to inquiries, consideration and evaluation stages where prospects request details or guidance, conversion and purchase tasks involving reminders and transactional messages, and post-purchase engagement such as support, feedback, and retention workflows. The software includes a visual journey builder for mapping automated flows, rule-based logic for routing and follow-ups, and data connections with CRMs or internal systems for dynamic personalization. Its GenAI chatbot capability allows users to automate FAQ responses, guide customers through multi-step queries, summarize conversations for agents, and support hybrid bot–agent workflows. A unified inbox offers a single view of all conversations across channels, ensuring that teams can manage messages efficiently while retaining full context. Key use cases supported by QuickReply.ai include automated lead qualification, appointment or demo scheduling, response to FAQs, sending timely alerts or updates, and maintaining structured support conversations. The platform is utilized by more than 1,500 companies across 29 countries, including organizations in education, wellness, manufacturing, and consumer packaged goods, to streamline communication operations and maintain consistent customer engagement. Core capabilities include: Multichannel messaging workflows across WhatsApp, Instagram, Messenger, SMS, and web chat Visual automation builder for lifecycle communication GenAI chatbots for support, FAQ handling, and guided flows CRM-connected journeys and data-driven personalization Unified inbox for agents, with routing and escalation logic Additional value areas include: Support for high-volume communication Tools for broadcasts, segmentation, and triggered messaging Conversation analytics for operational visibility Options for combining automation with human assistance

Average Rating: 4.8/5.0

Total Reviews: 85

How Do G2 Users Rate QuickReply.ai?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Control: 9.0/10 (Category avg: 8.8/10)
  • Analytics: 8.6/10 (Category avg: 8.5/10)
  • Collection of information: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind QuickReply.ai?

Who Uses This Product?

  • Who Uses This: Director, Founder
  • Top Industries: Apparel & Fashion, Retail
  • Company Size: 64% Small, 33% Medium

What Do G2 Reviewers Say About QuickReply.ai?

AI-generated summary from verified user reviews

Pros
  • Users commend the excellent customer support from QuickReply.ai, enhancing their experience with prompt assistance and guidance.
  • Users find QuickReply.ai exceptionally easy to use, appreciating its user-friendly interface and robust customer support.
  • Users love the effortless automation of WhatsApp messages, enhancing efficiency and ensuring personalized customer interactions.
  • Users find QuickReply.ai extremely helpful for bulk messaging, praising its user-friendly interface and excellent customer support.
  • Users commend the easy setup of QuickReply.ai, appreciating the team's supportive assistance throughout the integration process.
Cons
  • Users find the chat management inadequate, lacking features like message pinning and search functionality for better control.
  • Users feel that the pricing is high for startups, making cost management a challenge for small businesses.
  • Users highlight the need for improvements in messaging organization, especially for managing broadcasts and tracking messages effectively.
  • Users find QuickReply.ai to be expensive, with multiple charges and fees that complicate budgeting.
  • Users find layout issues with QuickReply.ai's UI and difficult navigation detracting from the overall experience.

What Are Recent G2 Reviews of QuickReply.ai?

What Are G2 Users Discussing About QuickReply.ai?

G2 Marketing Solutions

G2 is the world's largest and most trusted software marketplace. More than 90 million people annually — including employees at all of the Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation, manage their software spend, and grow their business.

Average Rating: 4.6/5.0

Total Reviews: 5,536

How Do G2 Users Rate G2 Marketing Solutions?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Control: 10.0/10 (Category avg: 8.8/10)
  • Analytics: 10.0/10 (Category avg: 8.5/10)
  • Collection of information: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind G2 Marketing Solutions?

  • Seller: G2
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Chicago, USA
  • LinkedIn® Page: www.linkedin.com
    1,689 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Marketing Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 43% Small, 37% Medium

What Do G2 Reviewers Say About G2 Marketing Solutions?

AI-generated summary from verified user reviews

Pros
  • Users find G2 Marketing Solutions easy to use now, benefiting from AI-driven features and efficient audience targeting.
  • Users value the authenticity of G2 Marketing Solutions, benefiting from reliable reviews and insights for informed decisions.
  • Users love the detailed and honest feedback from verified customers on G2 Marketing Solutions, enhancing their decision-making.
  • Users appreciate the targeted audience building feature in G2, enhancing engagement and marketing effectiveness effortlessly.
  • Users value the authentic feedback from G2 Marketing Solutions, enabling informed decisions with clear and reliable reviews.
Cons
  • Users note the need for improvement in AI integration and user clarity regarding G2 Marketing Solutions' functionalities.
  • Users experience biased reviews on G2 Marketing Solutions, hindering access to unique insights and feedback on submissions.
  • Users experience lack of clarity in the admin section, often feeling overwhelmed by numerous similar options.
  • Users find the time consumption significant due to reliance on G2 for campaign and profile updates.
  • Users experience confusion regarding the admin section, causing hesitation and concern over activating unintended features.

What Are Recent G2 Reviews of G2 Marketing Solutions?

What Are G2 Users Discussing About G2 Marketing Solutions?

SendPulse

SendPulse is an AI-driven email and chatbot marketing platform that helps scaling businesses acquire, grow, and retain customers through email and chatbot conversations — all powered by a built-in CRM that streamlines sales and marketing efforts from start to finish. Trusted globally for more than 11 years, the company now serves over 200,000 customers, with substantial operations spanning Latin America (with an office in Brazil) and Europe as part of its international footprint. SendPulse features include: - bulk email and SMS service; - sales pipeline automation; - transactional emails; - Facebook Messenger, Instagram, Telegram, WhatsApp (SendPulse is an official WhatsApp Business API provider), TikTok, and Viber chatbot builder; - web push notification service; - website builder; - live chat builder; - CRM system; - online course builder and LMS; - pop-up forms with an NPS survey widget; - - a library of 50+ ready-made integrations (Zapier, Shopify, WooCommerce, Salesforce, HubSpot, and more) No matter which SendPulse service you choose to work with, it will feature our platform's core components: intuitive, no-code interface; user-friendly drag-and-drop builder with extensive customization options; seamless integration of individual services within the platform; user access levels and teamwork tools so your whole team can collaborate; and advanced marketing and sales automation capabilities. You can seamlessly combine all services into a unified system to create automated sales pipelines. SendPulse’s online course builder integrates various marketing and sales automation tools, allowing you to effortlessly engage new students, nurture relationships with your existing audience, and effectively monetize your expertise. SendPulse is always available on your smartphone, enabling you to launch marketing campaigns, interact with your chatbot subscribers, and manage your audience from anywhere. Online courses created with SendPulse's course builder are also accessible on mobile devices. Education by SendPulse is a user-friendly app that allows students to create and edit their profiles, enroll in courses, track their learning progress, and communicate with instructors. You only need a smartphone or tablet to register, create a student account, and successfully start and complete your training. SendPulse offers a wide range of comprehensive, seamlessly integrated marketing solutions. Our core objective is to optimize marketers’ and business owners’ workflows and empower them to drive company growth through more efficient sales and marketing processes. With SendPulse, you can efficiently: - Build and segment your audience. - Manage all your sales and marketing activities from a single platform. - Track and analyze the effectiveness of your deals. - Make data-driven decisions based on actionable insights. - Boost your sales through personalized messaging tailored to subscribers across every stage of your sales funnel. SendPulse offers unlimited email campaigns, 24/7 live support, exceptional deliverability, and detailed reporting on every pricing plan. Our free-forever plan includes 15,000 emails per month, while paid subscriptions start at just $9.60 per month (billed annually – a 20% discount off the standard $12/month rate, 500 subscribers).

Average Rating: 4.6/5.0

Total Reviews: 695

How Do G2 Users Rate SendPulse?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Control: 8.7/10 (Category avg: 8.8/10)
  • Analytics: 8.6/10 (Category avg: 8.5/10)
  • Collection of information: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind SendPulse?

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 90% Small, 9% Medium

What Do G2 Reviewers Say About SendPulse?

AI-generated summary from verified user reviews

Pros
  • Users find SendPulse to be an easy-to-use platform, making it accessible and efficient for everyone.
  • Users value the user-friendly automation in SendPulse, appreciating straightforward setup and effective integration with chatbots.
  • Users highlight the easy setup of SendPulse, making initial transitions smooth and hassle-free for various marketing needs.
  • Users commend SendPulse for its responsive customer support, aiding them effectively during the learning phase.
  • Users appreciate the user-friendly platform of SendPulse, benefiting from its precise tools and multi-channel approach.
Cons
  • Users note a lack of features, with outdated UI and basic analytics hindering overall functionality and user experience.
  • Users find SendPulse has limited features, including a dated UI and basic analytics, impacting overall functionality.
  • Users find the learning curve steep at first, but knowledge improves user engagement and feature utilization over time.
  • Users note limited options in SendPulse, expressing a desire for more features and customization improvements.
  • Users find the pricing high for SendPulse, especially when integrating multiple marketing layers, impacting overall value.

What Are Recent G2 Reviews of SendPulse?

What Are G2 Users Discussing About SendPulse?

Expertise AI

Expertise AI replaces traditional website chatbots with an AI sales agent built to convert. Most chatbots are designed for support. They answer basic questions, follow rigid scripts, and break the moment a real buyer goes off-path. The result is lost momentum, slow follow-ups, and pipeline quietly leaking out of your website. Expertise AI is different. It runs real sales conversations. Our AI sales agent engages inbound visitors in real time, understands intent and context, and guides buyers to the right next step, whether that’s qualifying fit, answering complex questions, sharing relevant content, or booking a meeting. Instead of deflecting conversations, Expertise moves them forward. Built for HubSpot-first B2B teams, Expertise connects directly into your revenue stack. High-intent conversations are routed instantly, buyer context is preserved, and sales teams are alerted when it’s time to jump in, at the moment intent is highest. Expertise AI adapts dynamically to how buyers behave. It personalizes each conversation based on page context, actions, and firmographic signals, enriching every lead with actionable insight instead of noise. No scripts. No broken flows. No lost speed-to-lead. With native integrations across HubSpot, Salesforce, Zapier, and modern sales tools, Expertise fits seamlessly into existing workflows. The platform handles qualification, routing, scheduling, and enrichment automatically, so teams can focus on closing, not chasing. Enterprise-ready and SOC 2 Type II and GDPR compliant, Expertise AI scales securely with your business. Ditch the stone-age chatbot. Use an AI agent that actually converts.

Average Rating: 4.9/5.0

Total Reviews: 48

How Do G2 Users Rate Expertise AI?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Control: 9.3/10 (Category avg: 8.8/10)
  • Analytics: 8.8/10 (Category avg: 8.5/10)
  • Collection of information: 9.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Expertise AI?

  • Seller: Expertise AI
  • Company Website:
  • HQ Location: Toronto, ON
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 76% Small, 27% Medium

What Do G2 Reviewers Say About Expertise AI?

AI-generated summary from verified user reviews

Pros
  • Users find Expertise AI easy to use, allowing seamless setup and navigation without the need for extensive tutorials.
  • Users love the simple setup of Expertise AI, making it quick and easy to implement their chat solutions.
  • Users appreciate the intuitive setup and stellar support of Expertise AI, enhancing customer interaction seamlessly.
  • Users appreciate the helpful support of Expertise AI, quickly addressing queries and enhancing overall usability.
  • Users find the implementation ease of Expertise AI exceptional, allowing for quick setup and integration with HubSpot.
Cons
  • Users find the pricing steep for small businesses, highlighting the need for more affordable payment options.
  • Users find the pricing to be high, especially for small businesses or solo operators, making it less accessible.
  • Users face integration issues with HubSpot workflows, though support is available to assist with challenges.
  • Users experience occasional software bugs, but the responsive support team helps resolve issues quickly.
  • Users find the integration process complex for non-experts, needing support to navigate HubSpot workflows effectively.

What Are Recent G2 Reviews of Expertise AI?

Sprinklr Service

Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform. Unlike modular or plugin-based tools, Sprinklr builds AI right into the foundation, so it can understand, analyze, and respond to conversations in real time across everything from X (formerly Twitter) and Instagram to email, chat, and voice. The result is a seamless, consistent brand experience for customers and a single, context-rich view of every interaction for agents, helping enterprises resolve issues faster and scale support without stitching together siloed point solutions. Key Features Omnichannel Contact Center: Maintain a single, context-rich conversation across 30+ voice, social, and digital channels, with channel-less service as customers move between touchpoints AI-Powered Routing: Sprinklr AI automatically classifies incoming queries by intent, urgency, and sentiment, auto-prioritizes critical issues, and routes them to the best-suited agent. Sprinklr's Conversational AI Agents and Chatbots: Deploy Sprinklr AI Agents to automate routine tasks, handle FAQs, and power AI-driven IVR and bot automation in your brand voice. Agent Copilot: Empower agents with AI-driven guidance that surfaces potential resolutions, summarizes cases, suggests replies, and automates post-call tasks to cut average handle time. Live Chat and Messaging: Deliver real-time support with co-browsing and video commerce on your website and mobile apps. Channel-less Service: Enable seamless conversations even as customers move from one channel to another, keeping full context intact throughout the journey. Knowledge Management and Self-service: Power self-service and knowledge bases to reduce service costs and deflect routine queries. Workforce Management: Support agent scheduling, adherence, and forecasting for efficient contact center operations. Comprehensive Channel Suite: Includes Inbound and Outbound Contact Center, Social Customer Service across 25+ social channels, Live Chat with co-browsing and video commerce, and Sprinklr VoiceConnect for carrier-grade voice. Real-time Supervisor and Admin Tools: Monitor agent performance in real time, deliver targeted coaching, and easily manage workflows, channels, and operations with minimal overhead. AI-powered Quality and Coaching: Sprinklr AI scores 100% of interactions, ensures compliance, and enables real-time coaching for continuous improvement. Enterprise Integrations: Connects with CRM and ticketing systems (Salesforce, Dynamics 365, Jira, etc.), voice and messaging platforms (Twilio, Ozonetel, CloudTalk), and more, with a robust API layer and Marketplace connectors. Recognized leader: Named a Strong Performer in The Forrester Wave: Contact-Center-As-A-Service Platforms, Q2 2025, a Leader in The Forrester Wave: Conversational AI For Customer Service, Q2 2024, Digital Customer Interaction Solutions, Q2 2024, and recognized as a Contact Center Leader by G2.

Average Rating: 4.3/5.0

Total Reviews: 702

How Do G2 Users Rate Sprinklr Service?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Control: 8.5/10 (Category avg: 8.8/10)
  • Analytics: 8.7/10 (Category avg: 8.5/10)
  • Collection of information: 8.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Sprinklr Service?

  • Seller: Sprinklr
  • Company Website:
  • Year Founded: 2009
  • HQ Location: New York
  • LinkedIn® Page: www.linkedin.com
    9,888 employees on LinkedIn®
  • Ownership: NYSE: CXM

Who Uses This Product?

  • Who Uses This: Social Media Manager, Community Manager
  • Top Industries: Consumer Services, Marketing and Advertising
  • Company Size: 41% Large, 31% Medium

What Do G2 Reviewers Say About Sprinklr Service?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Sprinklr Service, finding it simple and powerful for enhancing customer experience.
  • Users value the user-friendly interface of Sprinklr Service, simplifying social media management with customizable features and convenience.
  • Users value the comprehensive services offered by Sprinklr, appreciating the seamless integration and professional support from the team.
  • Users value the efficiency of Sprinklr Service, seamlessly managing multiple channels within a single interface.
  • Users commend the excellent customer support of Sprinklr Service, highlighting its responsiveness and commitment to enhancing user experience.
Cons
  • Users note the complexity of Sprinklr Service can hinder adoption, especially during initial setup and for smaller brands.
  • Users experience a steep learning curve with Sprinklr Service, requiring significant training for effective usage.
  • Users note missing features in Sprinklr Service, requiring native posting and affecting overall workflow efficiency.
  • Users experience slow loading times in Sprinklr Service, impacting efficiency while fetching keywords and creating cases.
  • Users find the steep learning curve of Sprinklr Service challenging, requiring extensive training and support to navigate effectively.

What Are Recent G2 Reviews of Sprinklr Service?

Breakout

Breakout is your inbound AI SDR — built to identify high-intent website visitors, engage them in real-time, qualify them, and book meetings directly into your sales team’s calendar. 1\ Breakout greets every visitor like it already knows them: Breakout instantly recognizes who’s on your site—based on UTM, company, or behavior—and kicks off a smart, friendly conversation using AI that actually sounds human. 2\ Breakout handles every question instantly and keeps the lead warm - The AI SDR chats with your buyers 24/7, answers their questions, and gently nudges them toward conversion—so no one slips through the cracks. 3\ Breakout gives live, personalized demos—on the spot - Whether it’s a quick voice walkthrough or a custom slide deck, Breakout shows buyers exactly what they need, right when they need it. 4\ Breakout books the right meeting, even after hours - It finds the right rep, checks calendars, and schedules the meeting—so your team wakes up to new pipeline every day.

Average Rating: 5.0/5.0

Total Reviews: 28

How Do G2 Users Rate Breakout?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Control: 10.0/10 (Category avg: 8.8/10)
  • Analytics: 9.6/10 (Category avg: 8.5/10)
  • Collection of information: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Breakout?

  • Seller: Breakout
  • Year Founded: 2024
  • HQ Location: San Francisco Bay Area, US
  • LinkedIn® Page: www.linkedin.com
    50 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 61% Small, 35% Medium

What Do G2 Reviewers Say About Breakout?

AI-generated summary from verified user reviews

Pros
  • Users value the time-saving automation of Breakout, simplifying sales processes and enhancing efficiency with minimal setup.
  • Users find Breakout's ease of use remarkable, enabling quick integration and seamless automation in their sales processes.
  • Users love the quick setup and seamless integrations of Breakout, effectively engaging website visitors and boosting conversions.
  • Users highlight the seamless integrations of Breakout, enabling efficient automation and improved sales processes with minimal effort.
  • Users find easy setup with Breakout a gamechanger, instantly transforming their website into a lead-generating powerhouse.
Cons
  • Users notice that feature complexity in Breakout can lead to confusion, especially for non-technical teams during initial setup.
  • Users find limited analytics in Breakout, wishing for deeper insights and guidance in configuration to enhance performance.
  • Users note that while Breakout's AI is impressive, it has missing features like deeper analytics and template guidance.
  • Users note that Breakout's AI has limitations in understanding complex conversations, requiring timely human intervention.
  • Users experience buggy software with Breakout, needing human intervention for complex sales conversations despite its AI strengths.

What Are Recent G2 Reviews of Breakout?

Brevo

Brevo is a CRM and marketing platform built in Europe, headquartered in Paris and used by over 600,000 businesses worldwide. With Brevo, you run email, SMS, WhatsApp, push and live chat from one account, with your contacts, deals and customer data in a built-in CRM. Brevo hosts customer data on servers in France and Germany, is ISO 27001 certified and works to GDPR standards. If your customers are in Europe, so is their data. Brevo is built for small and mid-sized teams with big plans and little time for complicated software. You start free with up to 300 emails a day, build newsletters and automations with drag and drop, and bring in Aura AI for copy, segments and send times as you grow. Brevo reports 99% email deliverability, backed by an in-house deliverability team. Support is available in six languages on every plan, including the free one. Brevo was formerly known as Sendinblue. What you can do with Brevo: - Run campaigns across email, SMS, WhatsApp, web and mobile push, and Mobile Wallet with the Brevo Marketing Platform - Send order confirmations, password resets and alerts by email, SMS or WhatsApp with Brevo Transactional Email, over SMTP or API with official SDKs in 7 programming languages - Merge data from your store, CRM and offline sources into one customer profile with the Brevo Customer Data Platform - Answer live chat, chatbot, WhatsApp, Instagram and Facebook messages from one inbox, and take calls, with Brevo Conversations - Manage pipelines, deals, meetings and call recordings with the Brevo Sales Platform - Reward repeat customers with points, tiers and digital loyalty cards with Brevo Loyalty Start for free: https://www.brevo.com/products/marketing-platform/ Get a custom quote: https://www.brevo.com/enterprise/contact-us/

Average Rating: 4.5/5.0

Total Reviews: 2,612

How Do G2 Users Rate Brevo?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Control: 7.8/10 (Category avg: 8.8/10)
  • Analytics: 9.0/10 (Category avg: 8.5/10)
  • Collection of information: 8.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Brevo?

  • Seller: Brevo
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Paris
  • LinkedIn® Page: www.linkedin.com
    880 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 84% Small, 13% Medium

What Do G2 Reviewers Say About Brevo?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Brevo, benefiting from its simple interface and integrated marketing tools.
  • Users appreciate the integration of CRM, email marketing, and automation in Brevo, simplifying customer management and campaign building.
  • Users appreciate Brevo for its flexibility in automation and reliable email delivery, enhancing their marketing efforts effectively.
  • Users appreciate the easy setup of Brevo, facilitating streamlined management of marketing campaigns and client communications.
  • Users appreciate the flexibility in automation and customer journeys that Brevo offers, simplifying campaign management effectively.
Cons
  • Users find Brevo's missing reporting features limiting, hindering the effectiveness of their marketing strategies.
  • Users find Brevo's limited features hinder its effectiveness, particularly in reporting, automation, and customization options.
  • Users are frustrated by Brevo's limited customization options in templates, restricting creative design capabilities significantly.
  • Users experience a steep learning curve with Brevo, particularly due to confusing tutorials and navigation challenges.
  • Users find Brevo's pricing to be expensive, leading many to prefer the free account over costly plans.

What Are Recent G2 Reviews of Brevo?

What Are G2 Users Discussing About Brevo?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated April 9, 2026