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Simplr Reviews & Product Details

Simplr enables enterprise-class companies to transform their CX from a cost center to a revenue driver. Simplr’s digital concierge approach improves customer service cost-effectively and drives revenue opportunities along the customer interaction lifecycle. We provide customer service through cutting-edge automation and a global pool of AI-enabled agents across all customer service channels. Simplr is a wholly owned subsidiary of Asurion, the world’s leading tech care company, which serves over 300 million customers. Find more information about Simplr at https://www.simplr.ai/.

Seller

asurion

Discussions

Simplr Community

Overview by

Jason Fidler (Head of PR and Strategic Communications at Simplr)

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

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Simplr Reviews (24)

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Supatra W.

Management of Information Systems (Comm 205) Teacher Assistant

Small-Business (50 or fewer emp.)

12/8/2023

"Good for small business"

4.5/5

What do you like best about Simplr?

It is easy to use and implement and offers a wide range of services and features. Review collected by and hosted on G2.com.

What do you dislike about Simplr?

It can be a huge financial undertaking. While it does lead to reducing costs or avoiding high costs, it is definetly a cost that needs to be considered throughly before undertaking it. Review collected by and hosted on G2.com.

What problems is Simplr solving and how is that benefiting you?

It allowed our company to reduce its costs by allowing us to use automated chatbots that are preloaded with responses. It reduces that number of employees needed in the customer support team as Simplr solves the frequent customer issues and gives us an understanding of what are the most common issues. Review collected by and hosted on G2.com.

John S.

Copy Editor

Writing and Editing

Mid-Market (51-1000 emp.)

7/18/2023

""Simplr" Over Other Customer Service Platforms"

5/5

What do you like best about Simplr?

Simplr is an organization that helps online businesses with their customer service. It offers smart AI and people to answer question anytime plus it also helps online businesses make more money by turning more visitors into buyers and keeping them happy. Review collected by and hosted on G2.com.

What do you dislike about Simplr?

The pricing is high as compared to other platforms and sometimes we do face technical problems with Simplr. I believe there is room for improvement. Review collected by and hosted on G2.com.

Recommendations to others considering Simplr:

we woud advice to do your own research accordingly. There are many other companies that have similar or different features, prices and quality. Ultimately, the decision to use Simplr depends on your own needs, preferences and budget. Review collected by and hosted on G2.com.

What problems is Simplr solving and how is that benefiting you?

Simplr helps us solve customer service for our online business because it uses ChatGPT, which is smart AI that can talk like a human and can handle different kind of customer questions. It also uses cognitive paths, which keeps ChatGPT on track and refuses to say irrelevant content. Review collected by and hosted on G2.com.

Arie W.

Affiliate Marketing Manager

Small-Business (50 or fewer emp.)

7/13/2023

"Great tool for AI based customer service and beyond"

4/5

What do you like best about Simplr?

The system understands the problem your business needs to resolve, and automates the communication with customers in a great way. It is efficient and allowing you to be stress free about potential issues that your customers might raise. The speed of the responses is simply a magic. Review collected by and hosted on G2.com.

What do you dislike about Simplr?

It is AI based and some customers might find it frustrating when they discover somehow the responses they are receiving are automated. However if you choose this product you should be aware of this downside from the very first place. Review collected by and hosted on G2.com.

Recommendations to others considering Simplr:

If you worry about customer satisfaction then this is a great product for you to use. It will answer your customers fast with high quality answers, and will remove the need from your business to repeat the very same answers time and time again. It is like an automated FAQ that adjuts itself to customer inquiries. Review collected by and hosted on G2.com.

What problems is Simplr solving and how is that benefiting you?

Simplr is providing a AI based customer service support for your business, allowing you to automate responses and communication with customers without having to worry about repeating the same information over and over again to your clients or customers. Review collected by and hosted on G2.com.

Anurag K.

Business analyst

Small-Business (50 or fewer emp.)

7/26/2023

"Excellent Customer Service Management Platform"

5/5

What do you like best about Simplr?

Simple to use interface and its very intitutive as well. AI integration of chat window is something we utilise extensively. As compared to its rivals , its a lot easier to use and API integration is very easy as well. Review collected by and hosted on G2.com.

What do you dislike about Simplr?

Price point was on little higher side. Certain amount of volume discounts should be offered to long term customers. Data integration to our platform was bit of an issue in the beginnig but was resolved promptly. Review collected by and hosted on G2.com.

Recommendations to others considering Simplr:

Its easy to use and its AI is just amazing. Secure and data privacy is ensure. Overall it makes customer support very easy and its various case module system helped us alot as organisation. Review collected by and hosted on G2.com.

What problems is Simplr solving and how is that benefiting you?

It helps our organisation manage all customer support and solve their problem using simplr one -stop dashboard. It has led to increase in our customer responsive and reduced the downtime. Review collected by and hosted on G2.com.

Sagar R.

Senior Recruitment Consultant

Small-Business (50 or fewer emp.)

10/6/2023

"Best Ai tool for bpo process"

5/5

What do you like best about Simplr?

Simplr is best tool to use for BPO assistance process. I really like the interface of simplr. It helps me alot in my day to day operations. It's a very easy to implement and apart from that their customer support service is also good. I am using it frequently on daily basis. Also It have lots of features for Calling process. And it's very easy to integrate with any other softwares. Review collected by and hosted on G2.com.

What do you dislike about Simplr?

Sometimes the software is working very slow. Review collected by and hosted on G2.com.

Karishma S.

Human Resources Transformation Consultant - WFA

Mid-Market (51-1000 emp.)

9/20/2023

"Great experience with Simplr"

4/5

What do you like best about Simplr?

The best part about Simplr is it actually converts my passive customer to active ones and making me earn a higher revenue. The contact centre solution is one of a kind and actually making my everyday job easier. Review collected by and hosted on G2.com.

What do you dislike about Simplr?

They can work better on the pricing plans. Though it ultimately depends on the users to actually buy your product or not, but you are losing out on customer because of this. Review collected by and hosted on G2.com.

Nishant G.

Sales Support Associate

Mid-Market (51-1000 emp.)

8/24/2023

"Efficient and User-Friendly Project Management Solution"

4/5

What do you like best about Simplr?

employee/hierarchy management is something which helps everyone in our organisagtion to search for anyone and their hierarchy, department, managers, etc. It really helps to maintain the repository for Employee documents such as Leave Policy, etc. Review collected by and hosted on G2.com.

What do you dislike about Simplr?

It's not that easy to get your way around this application. For Eg- If you're searching for any documentation, say Global holiday calendar, then you'll need to go to HR Department's section and then search for it. Review collected by and hosted on G2.com.

Recommendations to others considering Simplr:

If you lack any Employee/Hierarchy management software, this might be a good start. Review collected by and hosted on G2.com.

What problems is Simplr solving and how is that benefiting you?

Managing the business documentation for all the department at a single place with access to everyone in the organisation is huge success for us. Also, another best feature this tool offers is employee/hierarchy management. Review collected by and hosted on G2.com.

Jitender S.

Mid-Market (51-1000 emp.)

7/14/2023

"Simplr Review"

5/5

What do you like best about Simplr?

The technology successfully automates customer interactions and has a complete understanding of the problems your company seeks to solve. It functions with amazing efficiency, giving you assurance regarding any future client issues. Nothing short of remarkable responsiveness—almost a miraculous experience—is to be found here. Review collected by and hosted on G2.com.

What do you dislike about Simplr?

The fact that the responses they receive are automated because they are AI-based could irritate some customers. But if you decide to buy this product, it's important to be aware of this flaw from the beginning. Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Mid-Market (51-1000 emp.)

7/13/2023

"Integrates Multiple Apps for Ease of Use"

4/5

What do you like best about Simplr?

The interface is user friendly and helps business in saving time.

Multiple administratrive and reptitive tasks are simplified with the help of simplr.

Response automation and communication to customers is the another highlight of using Simplr. Review collected by and hosted on G2.com.

What do you dislike about Simplr?

At times the automated response can create some unwanted response but they can be addressed easily. No other major challenges with Simplr. The service level can be improved. Review collected by and hosted on G2.com.

Recommendations to others considering Simplr:

Just go with Simplr its a one time solution for all problems in business. Review collected by and hosted on G2.com.

What problems is Simplr solving and how is that benefiting you?

Helped our company in aligning and conolidating multiple apps to ensure smooth operation. Integrating Contract Managment and Workforce managment was the best part of using Simplr. Review collected by and hosted on G2.com.